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Customer Relations Advisor Jobs (NOW HIRING)

PSCU

Relationship Advisor

Fort Wayne, IN · On-site

Salary: $19.51-$25.46 hourly Relationship Advisor Public Service Credit Union Fort Wayne, Indiana ... Prior experience in banking, customer service, or sales preferred. * Ability to work independently ...

Robert Half

Relationship Advisor (Floater)

Tallahassee, FL · On-site

$24.64 - $28.53/hr

We are looking for a service-driven Relationship Advisor (Floater) to support members across branch ... banking, customer service, retail sales, call center support, or another client-facing role ...

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Customer Relations Advisor information

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How much do customer relations advisor jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for customer relations advisor in the United States is $28.97, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $30.77 per hour, depending on experience, location, and employer.

What does a Customer Relations Advisor do?

A Customer Relations Advisor is responsible for managing and enhancing the relationship between a company and its customers. They handle customer inquiries, resolve complaints, and provide information about products or services. Their goal is to ensure customer satisfaction, foster loyalty, and address any issues efficiently. Customer Relations Advisors often serve as the primary point of contact for customers, helping to build a positive company image.

What is the difference between Customer Relations Advisor vs Customer Service Representative?

AspectCustomer Relations AdvisorCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer certifications in communication or customer serviceHigh school diploma; often on-the-job training
Work EnvironmentOffice settings, client-facing roles, sometimes remoteCall centers, retail, office environments
Employer & Industry UsageFinancial services, telecom, retail, hospitalityRetail, telecom, banking, e-commerce
Common Search & Comparison IntentUnderstanding role differences, career progression, required skillsCustomer support, troubleshooting, service quality

The main difference between a Customer Relations Advisor and a Customer Service Representative lies in their focus and scope. Customer Relations Advisors typically handle more complex client issues, build long-term relationships, and work in specialized environments. Customer Service Representatives often focus on transactional support and general inquiries. Both roles require strong communication skills, but the Advisor role may demand additional experience or certifications for relationship management.

What Is a Customer Relations Advisor?

A customer relations advisor provides support to customer service and sales teams. As a customer relations advisor, your job duties are to monitor and address customer inquiries and issues with products or services. You help resolve pricing and payment issues, attempt to upsell clients on other services or products, and pass on credit and debt issues to the collections department. Qualifications for beginning this career include a high school diploma as well as excellent customer service and communication skills. Since this is typically an entry-level role, most employers provide on-the-job training and may not require you to have related experience.

What are some common challenges faced by Customer Relations Advisors, and how can they be effectively managed?

Customer Relations Advisors often encounter challenges such as handling difficult or upset customers, managing high call volumes, and resolving complex issues efficiently. To manage these challenges, it's important to maintain strong communication skills, stay patient under pressure, and utilize available support resources, such as team leads or knowledge bases. Advisors also benefit from ongoing training and collaborating closely with colleagues to share solutions and best practices, ensuring a supportive team environment.

What are the key skills and qualifications needed to thrive as a Customer Relations Advisor, and why are they important?

To thrive as a Customer Relations Advisor, you need excellent communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or relevant experience. Familiarity with CRM software, ticketing systems, and communication platforms like email and live chat is typically required. Strong interpersonal skills, patience, and adaptability help you build rapport and handle challenging situations effectively. These competencies are crucial for ensuring positive customer experiences, resolving issues efficiently, and maintaining brand loyalty.
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Customer Relations Advisor jobs near you
Infographic showing various Customer Relations Advisor job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $60,250 per year, or $29 per hour.

Relationship Advisor

Public Service Credit Union

Fort Wayne, IN

$19.51 - $25.46/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Relationship Advisor

Public Service Credit Union - Fort Wayne, Indiana - https://www.mypscu.com/

About Public Service Credit Union

Public Service Credit Union (PSCU) is Fort Wayne's oldest credit union, proudly serving our community with integrity, compassion, and commitment for nearly a century. We believe that banking should be people-focused, service-driven, and built on genuine relationships, because when our members succeed, we succeed. If you're passionate about helping people and want to grow your career in a supportive environment, PSCU is an awesome place to work!

Pay Range: $19.51-$25.46 per hour

Note: Compensation is based on skills and experience. The upper end of the range is intended for candidates with 10+ years of relevant experience in comparable roles.

Position Summary

TheRelationship Advisorserves as a front-line ambassador for PSCU, supporting all sales efforts related to new membership growth, loan production, and deepening member relationships. In this role, you will create an exceptional member experience, consult with members to understand their financial needs, and match them with the right products and services. Relationship Advisors play a key part in helping families achieve financial success and moving PSCU toward its strategic goals.

Key Responsibilities

Member Experience & Relationship Building

  • Greet and welcome members in a courteous, professional, and timely manner.
  • Build strong relationships with members and help guide them into a full relationship with PSCU.
  • Develop a personal book of business through outbound calling and proactive relationship management.

Sales & Consulting

  • Support all credit union sales initiatives for new memberships and lending goals.
  • Open new memberships, deposit accounts, and consumer loans.
  • Cross-sell PSCU products and services based on member needs.
  • Consult with members to recommend tailored financial solutions that support their goals.
  • Ask for the business by actively campaigning for referrals/new business.

Service Excellence

  • Provide comprehensive, prompt, and accurate service across all delivery channels.
  • Assist members with transactions, account maintenance, and financial inquiries.
  • Field member concerns and work toward quick, effective resolution.

Operational & Compliance Responsibilities

  • Complete all required documentation accurately, efficiently, and in compliance with policy.
  • Maintain up-to-date knowledge of PSCU products, services, rates, technology, policies, and procedures.
  • Follow all security, regulatory, and operational guidelines.

Team Contribution

  • Actively contribute to a positive branch culture and support team goals.
  • Demonstrate professionalism, integrity, and a commitment to PSCU's mission of helping families achieve financial success.

Qualifications

  • Prior experience in banking, customer service, or sales preferred.
  • Ability to work independently, managing a portfolio of members.
  • Strong interpersonal, communication, and relationship-building skills.
  • Ability to identify member needs and provide appropriate financial solutions.
  • Meticulous with strong organizational skills.
  • Comfortable working with technology, systems, and financial documents.
  • A passion for helping people and contributing to a member-focused culture.

Employee Benefits

  • Medical, Dental, and Vision insurance
  • Group life insurance
  • 401(k) with employer match
  • Paid time off + paid holidays
  • Staff celebrations, rewards, and incentives
  • Career development, training programs, and advancement opportunities
  • A positive, mission-driven workplace culture

Why Join PSCU?

At Public Service Credit Union, you're not just filling a role; you are becoming part of a community. You'll be empowered to make a difference, build meaningful relationships, and help families achieve financial success. If you're driven, friendly, and excited about growth, we'd love to meet you!

Apply