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Customer Relations Advisor Jobs (NOW HIRING)

GAN

Customer Relations Manager

Las Vegas, NV · On-site +1

As a Customer Relations Manager , you'll serve as a trusted advisor and strategic partner, building strong relationships with customers while helping them maximize the value of GAN's products and ...

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Customer Relations Advisor information

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$16

$28

$55

How much do customer relations advisor jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for customer relations advisor in the United States is $28.97, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $30.77 per hour, depending on experience, location, and employer.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and often involve overseeing large teams or strategic planning.

What does a Customer Relations Advisor do?

A Customer Relations Advisor is responsible for managing and enhancing the relationship between a company and its customers. They handle customer inquiries, resolve complaints, and provide information about products or services. Their goal is to ensure customer satisfaction, foster loyalty, and address any issues efficiently. Customer Relations Advisors often serve as the primary point of contact for customers, helping to build a positive company image.

What is the difference between Customer Relations Advisor vs Customer Service Representative?

AspectCustomer Relations AdvisorCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer certifications in communication or customer serviceHigh school diploma; often on-the-job training
Work EnvironmentOffice settings, client-facing roles, sometimes remoteCall centers, retail, office environments
Employer & Industry UsageFinancial services, telecom, retail, hospitalityRetail, telecom, banking, e-commerce
Common Search & Comparison IntentUnderstanding role differences, career progression, required skillsCustomer support, troubleshooting, service quality

The main difference between a Customer Relations Advisor and a Customer Service Representative lies in their focus and scope. Customer Relations Advisors typically handle more complex client issues, build long-term relationships, and work in specialized environments. Customer Service Representatives often focus on transactional support and general inquiries. Both roles require strong communication skills, but the Advisor role may demand additional experience or certifications for relationship management.

What does a CSR do daily?

A Customer Relations Advisor's daily tasks include responding to customer inquiries via phone, email, or chat, resolving issues, providing product or service information, and documenting interactions in customer management systems. They often prioritize tasks, maintain product knowledge, and aim to ensure customer satisfaction through effective communication and problem-solving.

What Is a Customer Relations Advisor?

A customer relations advisor provides support to customer service and sales teams. As a customer relations advisor, your job duties are to monitor and address customer inquiries and issues with products or services. You help resolve pricing and payment issues, attempt to upsell clients on other services or products, and pass on credit and debt issues to the collections department. Qualifications for beginning this career include a high school diploma as well as excellent customer service and communication skills. Since this is typically an entry-level role, most employers provide on-the-job training and may not require you to have related experience.

What are some common challenges faced by Customer Relations Advisors, and how can they be effectively managed?

Customer Relations Advisors often encounter challenges such as handling difficult or upset customers, managing high call volumes, and resolving complex issues efficiently. To manage these challenges, it's important to maintain strong communication skills, stay patient under pressure, and utilize available support resources, such as team leads or knowledge bases. Advisors also benefit from ongoing training and collaborating closely with colleagues to share solutions and best practices, ensuring a supportive team environment.

What are the key skills and qualifications needed to thrive as a Customer Relations Advisor, and why are they important?

To thrive as a Customer Relations Advisor, you need excellent communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or relevant experience. Familiarity with CRM software, ticketing systems, and communication platforms like email and live chat is typically required. Strong interpersonal skills, patience, and adaptability help you build rapport and handle challenging situations effectively. These competencies are crucial for ensuring positive customer experiences, resolving issues efficiently, and maintaining brand loyalty.

What is a customer relations advisor?

A customer relations advisor is a professional who manages interactions with customers to ensure satisfaction, resolve issues, and build positive relationships. They often use communication skills, problem-solving, and customer service tools to support clients and improve company reputation.

Is CSR a good entry level position?

Customer Relations Advisor roles are often considered good entry-level positions because they typically require minimal prior experience and focus on communication, problem-solving, and customer service skills. These roles can provide valuable experience and opportunities for advancement within customer service or related fields.
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Customer Relations Advisor jobs near you
Infographic showing various Customer Relations Advisor job openings in the United States as of June 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 68% Physical, 4% Hybrid, and 28% Remote job distribution, with an average salary of $60,250 per year, or $29 per hour.

Customer Relations Specialist

Service Pros Auto Glass

Jacksonville, FL • On-site

$1.0K - $2.5K/wk

Other

Posted 22 days ago

Key responsibilities

  • Engage customers in the service drive and identify windshield replacement needs.

  • Educate and guide customers through their options and next steps.

  • Schedule and coordinate on-site glass services.

Job description

Customer Relations Specialist - Deland

Join the Service Pros Auto Glass team inside our partnered dealerships! You’ll engage customers, spot glass-replacement opportunities, and coordinate quick, professional service — all while building strong relationships and developing a personal team. This role is perfect for a teachable person who loves being part of a supportive, winning team.

What You’ll Do:

  • Engage customers in the service drive and identify windshield replacement needs.
  • Educate and guide customers through their options and next steps.
  • Build strong relationships with service advisors, managers, and technicians.
  • Encourage dealership referrals and hit daily/weekly sales goals.
  • Schedule and coordinate on-site glass services.
  • Keep accurate records of leads, interactions, and completed jobs.
  • Represent the company with a professional, positive attitude.

What Makes You a Great Fit:

  • Experience in customer service or sales is a plus, but not required.
  • Strong communication and people skills.
  • A self-motivated, proactive approach — you enjoy taking the lead.
  • Team-oriented mindset with a friendly, professional appearance.
  • Valid driver’s license and reliable transportation.

What We Offer:

  • A fun, energetic, team-first culture
  • Ability to earn $1000 - $2500 per week
  • You are paid on a weekly basis
  • Promotion from within and clear growth paths
  • Ongoing training and development

Team events, company outings, and a culture that celebrates wins

Apply