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Technical Support Advisor Jobs (NOW HIRING)

JSI Telecom

Technical Support Advisor

Chantilly, VA · Hybrid

$95K - $160K/yr

JSI USA is pleased to announce that we are currently recruiting for the position of Technical Support Advisor. This is a mission critical position which is in direct contact with our world-wide ...

Koerber

Technical Support Advisor

Fargo, ND

You will provide 1st and 2nd level product and technical support on all incoming customer inquiries (via ticketing system, e-mail, or telephone) on the entire product portfolio, including independent ...

New

Thrivent

Support Advisor

Boise, ID · On-site

This role provides technical support for the Lead Advisor and/or Service Advisor. Responsibilities include data gathering, modeling, case design, scenario building, plan development, and presentation ...

ARTISTRY WEALTH, LLC

Support Advisor

Indianapolis, IN · On-site

$50K - $80K/yr

Support Advisor (Path to Lead Advisor) - Indianapolis, IN We are growing and looking for a detail ... Technical Skills * Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint)

CFS Brands LLC

Equipment Support Advisor

Lodi, NJ · On-site

$25 - $30/hr

On-site, Lodi, New Jersey About the Role: the Equipment Support Advisor provides technical support for warranty claims, product returns, and performance issues. This role is responsible for ...

CPI Security

Customer Support Advisor

Charlotte, NC

$40K - $50K/yr

When you become a Customer Support Advisor at CPI Security, you join an energetic group of people ... Minimum 2 years customer service experience, technical support experience preferred * Phone-based ...

CPI Security

Customer Support Advisor

Charlotte, NC · On-site

$40K - $50K/yr

When you become a Customer Support Advisor at CPI Security, you join an energetic group of people ... Minimum 2 years customer service experience, technical support experience preferred * Phone-based ...

CPI Security

Customer Support Advisor

Charlotte, NC

$40K - $50K/yr

When you become a Customer Support Advisor at CPI Security, you join an energetic group of people ... Minimum 2 years customer service experience, technical support experience preferred * Phone-based ...

Viaero Wireless

Tier 2 Technical Support

Fort Morgan, CO · On-site

$16.50 - $18/hr

Tier 2 Advisors will work closely with Customer Service, Network Operations and Field Operations to provide technical support and assistance to our customers. Because of the nature of this position ...

Gallaudet University

Student Support Advisor

Washington, DC · On-site

$21.50 - $26.75/hr

... and technical assistance to parents and professionals serving children from birth through age 21. Job Title: Student Support Advisor Worker Type: Regular Pay Type: Salary Exempt Status: Yes ...

Gallaudet

Student Support Advisor

Center, TX · On-site

$18.50 - $22.75/hr

... and technical assistance to parents and professionals serving children from birth through age 21. Job Title: Student Support Advisor Worker Type: Regular Pay Type: Salary Exempt Status: Yes ...

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Technical Support Advisor information

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How much do technical support advisor jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for technical support advisor in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a technical advisor's salary?

A Technical Support Advisor's salary typically ranges from $35,000 to $60,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced advisors with specialized skills or certifications can earn higher wages, often with opportunities for bonuses or overtime pay.

What are some common challenges faced by Technical Support Advisors, and how can they effectively handle them?

Technical Support Advisors often encounter challenges such as managing high call volumes, addressing complex technical issues, and dealing with frustrated customers. To handle these effectively, it's important to stay calm under pressure, utilize available knowledge bases and escalation procedures, and maintain strong communication skills. Successful advisors also prioritize continual learning to keep up with new technologies and products, ensuring they can provide accurate and efficient solutions while maintaining a positive customer experience.

What is the highest salary for tech support?

The highest salaries for technical support advisors can reach over $70,000 annually, especially for those with advanced certifications, specialized skills, or in senior roles within large organizations. Top earners often have extensive experience, technical expertise, and may work in high-demand industries or regions with a high cost of living.

Is AI replacing tech support?

As a Technical Support Advisor, AI is increasingly used to handle routine inquiries and troubleshoot common issues, allowing support staff to focus on more complex problems. However, AI tools complement human agents rather than fully replacing them, and customer service still relies on human judgment and empathy for nuanced situations.

What are the key skills and qualifications needed to thrive as a Technical Support Advisor, and why are they important?

To thrive as a Technical Support Advisor, you need strong troubleshooting abilities, technical knowledge of relevant products or software, and typically a background in IT or customer service. Familiarity with ticketing systems, remote desktop tools, and common operating systems is essential, and certifications like CompTIA A+ can be beneficial. Excellent communication, patience, and problem-solving skills help you effectively assist users and de-escalate challenging situations. These competencies ensure that technical issues are resolved efficiently, leading to high customer satisfaction and operational reliability.

What does a technical support advisor do?

A technical support advisor assists customers by diagnosing and resolving technical issues related to products or services. They communicate solutions via phone, email, or chat, often using troubleshooting tools and technical knowledge to ensure customer satisfaction and proper system functioning.

What is the difference between Technical Support Advisor vs Technical Support Specialist?

AspectTechnical Support AdvisorTechnical Support Specialist
Required CredentialsTypically an associate degree or equivalent, certifications like CompTIA A+ often preferredSimilar credentials, often requiring certifications like CompTIA A+ or Network+
Work EnvironmentCustomer service centers, remote support, on-site technical supportHelp desks, call centers, on-site support roles
Employer & Industry UsageIT service providers, tech companies, telecomsIT departments, hardware vendors, software companies
Common Search & Comparison IntentUnderstanding roles, qualifications, and responsibilitiesJob duties, certifications, work settings

Both roles involve assisting customers with technical issues, often requiring similar certifications and working in support environments. The main difference lies in terminology and specific employer preferences, but they generally share similar qualifications and job functions.

More about Technical Support Advisor jobs
What states have the most Technical Support Advisor jobs? States with the most job openings for Technical Support Advisor jobs include:
What job categories do people searching Technical Support Advisor jobs look for? The top searched job categories for Technical Support Advisor jobs are:
Technical Support Advisor jobs near you
Infographic showing various Technical Support Advisor job openings in the United States as of July 2026, with employment types broken down into 93% Full Time, 6% Part Time, and 1% Contract. Highlights an 72% Physical, 3% Hybrid, and 25% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Technical Support Advisor

Technical Support Advisor

JSI Telecom

Chantilly, VA • Hybrid

$95K - $160K/yr

Full-time

Posted 3 days ago

New

Job description

JSI Overview
Founded in 1979, JSI is a privately held company headquartered in Ottawa, Canada, with offices in Washington, DC; Frankfurt; and Sydney. With customers in more than 30 countries across six continents, JSI’s software expands awareness, surfaces patterns, and simplifies data complexity to support mission‑critical operations. Known for innovation—from setting early standards in lawful digital intelligence to today’s multi‑source investigative environments—JSI has been protecting what matters for over 40 years.

JSI USA is pleased to announce that we are currently recruiting for the position of Technical Support Advisor. This is a mission critical position which is in direct contact with our world-wide customer base. We offer a relaxed, casual environment where you will enjoy a personal team atmosphere in which open communications and design discussions are encouraged. Our rewarding and stimulating environment have resulted in an outstanding employee retention rate, well above the industry standard.

PRIMARY DUTIES

  • Deliver service and support to customer end-users using via call distribution phone, remote connection and/or over the Internet.
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
  • Diagnose and resolve technical hardware and software issues involving a wide array of technologies
  • Follow Standard Operating Procedures to resolve customer issues, both as first call resolutions and by working with other JSI groups when necessary.
  • Escalate issues which cannot be resolved to management and to other JSI groups.
  • Enter issues and fixes into the ticket monitoring system.
  • Work issues and service requests as assigned.
  • Maintain contact with customers as needed.
  • Stay current with system information, changes and updates.
  • Ability to travel CONUS and OCONUS up to 30% of the time

ESSENTIAL REQUIREMENTS

  • Possess a positive customer-centric attitude 
  • Possess 2-5 years of experience with at least three of the following skillsets (listed in order of preference)
    • VMWare
    • Microsoft Server 2019+
    • Linux
    • Active Directory
    • Powershell
    • Kubernetes
    • MSSQL
    • Cisco ASA
    • Layer 3 switches (Dell, Cisco, HP)
    • DELL SAN
    • DELL Server Hardware [T and R Series]
  • Network Administration;
    • TCP
    • LAN
    • WAN
    • Subnetting
  • Proper phone and email etiquette.
  • Ability to speak and write clearly and accurately.
  • Effective listening skills.
  • Ability to follow provided procedures.
  • Knowledge of relevant software computer applications and equipment.
  • Knowledge of customer service principles and practices.
  • Solid Troubleshooting experience and fundamentals.
  • Ability to work independently or with a group.
  • Work on-call support on a rotation or as assigned.
  • Work in a 24/7 environment and willing to work critical issues until resolved. which could be outside your normal hours.       
  • Ability to multitask and stay organized.
  • Must be able to obtain and maintain a Top-Secret Security clearance

PREFERRED SKILLS 

  • Bilingual Skills
    • Spanish
  • Bachelor of Science in Computer Information Systems, Computer Science or a similar discipline
  • Current Industry Certifications (such as):
    • MCSE Server Infrastructure 2019+
    • Linux
    • VMWare
    • CISCO
    • A+
    • Networking +
    • Security +

WORK CONDITIONS

  • Hybrid (Onsite & Remote)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or status as a protected veteran.

The anticipated salary range for this position is $95,000 – $160,000 annually. Actual compensation will be determined based on a variety of factors, including, but not limited to, the seniority level (junior, intermediate or senior) at which the position is filled, education, relevant work experience, industry experience, technical skills, certifications, and internal equity.

The posted salary range reflects the Company's good faith estimate at the time of posting and may be modified as business needs or market conditions change. Additional compensation in the form of discretionary bonuses may be available.