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Technical Support Advisor Jobs (NOW HIRING)

CFS Brands LLC

Technical Support Advisor

Lodi, NJ · On-site

$25 - $30/hr

Technical Support Advisor Reports to: Category Director, Equipment Sales Location: On-site, Lodi, New Jersey About the Role: the Technical Support Advisor provides technical support for warranty ...

CPI Security

Customer Support Advisor

Charlotte, NC · On-site

$40K - $50K/yr

Customer Support Advisor Charlotte, North Carolina, United States CPI Security, a leader in the ... Minimum 2 years customer service experience, technical support experience preferred * Phone-based ...

CPI Security

Customer Support Advisor

Charlotte, NC · On-site

$40K - $50K/yr

Customer Support Advisor Charlotte, North Carolina, United States CPI Security, a leader in the ... Minimum 2 years customer service experience, technical support experience preferred * Phone-based ...

CPI Security

Customer Support Advisor

Charlotte, NC

$40K - $50K/yr

When you become a Customer Support Advisor at CPI Security, you join an energetic group of people ... Minimum 2 years customer service experience, technical support experience preferred * Phone-based ...

Viaero Wireless

Tier 2 Technical Support

Fort Morgan, CO · On-site

$16.50 - $18/hr

Tier 2 Advisors will work closely with Customer Service, Network Operations and Field Operations to provide technical support and assistance to our customers. Because of the nature of this position ...

CPI Security

Customer Support Advisor

Charlotte, NC

$40K - $50K/yr

When you become a Customer Support Advisor at CPI Security, you join an energetic group of people ... Minimum 2 years customer service experience, technical support experience preferred * Phone-based ...

CPI Security

Customer Support Advisor

Charlotte, NC · On-site

$40K - $50K/yr

When you become a Customer Support Advisor at CPI Security, you join an energetic group of people ... Minimum 2 years customer service experience, technical support experience preferred * Phone-based ...

BentoBox

Client Support Advisor

Coral Springs, FL · On-site

Client Support Advisor Calling all innovators - find your future at Fiserv. We're Fiserv, a global ... Provide technical support, including troubleshooting payment terminals and assisting with downloads ...

BentoBox

Client Support Advisor

Coral Springs, FL · On-site

Client Support Advisor Calling all innovators - find your future at Fiserv. We're Fiserv, a global ... Provide technical support, including troubleshooting payment terminals and assisting with downloads ...

Monitise

Client Support Advisor

Coral Springs, FL

Job Title Client Support Advisor About the Role The Client Support Advisor serves as a primary ... Provide technical support, including troubleshooting payment terminals and assisting with downloads ...

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Technical Support Advisor information

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How much do technical support advisor jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for technical support advisor in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are some common challenges faced by Technical Support Advisors, and how can they effectively handle them?

Technical Support Advisors often encounter challenges such as managing high call volumes, addressing complex technical issues, and dealing with frustrated customers. To handle these effectively, it's important to stay calm under pressure, utilize available knowledge bases and escalation procedures, and maintain strong communication skills. Successful advisors also prioritize continual learning to keep up with new technologies and products, ensuring they can provide accurate and efficient solutions while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a Technical Support Advisor, and why are they important?

To thrive as a Technical Support Advisor, you need strong troubleshooting abilities, technical knowledge of relevant products or software, and typically a background in IT or customer service. Familiarity with ticketing systems, remote desktop tools, and common operating systems is essential, and certifications like CompTIA A+ can be beneficial. Excellent communication, patience, and problem-solving skills help you effectively assist users and de-escalate challenging situations. These competencies ensure that technical issues are resolved efficiently, leading to high customer satisfaction and operational reliability.

What does a Technical Support Advisor do?

A Technical Support Advisor assists customers by troubleshooting technical issues, providing guidance on product usage, and resolving software or hardware problems. They communicate with clients via phone, email, or chat to diagnose issues, offer solutions, and ensure customer satisfaction. Technical Support Advisors may also document problems, escalate complex cases, and provide feedback to improve products and services. Their role is essential in helping users navigate and resolve technical challenges efficiently.

What is the difference between Technical Support Advisor vs Technical Support Specialist?

AspectTechnical Support AdvisorTechnical Support Specialist
Required CredentialsTypically an associate degree or equivalent, certifications like CompTIA A+ often preferredSimilar credentials, often requiring certifications like CompTIA A+ or Network+
Work EnvironmentCustomer service centers, remote support, on-site technical supportHelp desks, call centers, on-site support roles
Employer & Industry UsageIT service providers, tech companies, telecomsIT departments, hardware vendors, software companies
Common Search & Comparison IntentUnderstanding roles, qualifications, and responsibilitiesJob duties, certifications, work settings

Both roles involve assisting customers with technical issues, often requiring similar certifications and working in support environments. The main difference lies in terminology and specific employer preferences, but they generally share similar qualifications and job functions.

More about Technical Support Advisor jobs
What states have the most Technical Support Advisor jobs? States with the most job openings for Technical Support Advisor jobs include:
What job categories do people searching Technical Support Advisor jobs look for? The top searched job categories for Technical Support Advisor jobs are:
Technical Support Advisor jobs near you
Infographic showing various Technical Support Advisor job openings in the United States as of May 2026, with employment types broken down into 54% Full Time, 45% Part Time, and 1% Temporary. Highlights an 86% Physical, 5% Hybrid, and 9% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Technical Support Advisor

Technical Support Advisor

CFS Brands LLC

Lodi, NJ • On-site

$25 - $30/hr

Full-time

Posted 27 days ago

Job description

Job Title: Technical Support Advisor

Reports to: Category Director, Equipment Sales

Location: On-site, Lodi, New Jersey


About the Role: the Technical Support Advisor provides technical support for warranty claims, product returns, and performance issues. This role is responsible for evaluating and processing warranty parts in a timely, accurate manner while communicating technical concepts to non-technical customers.

Key Responsibilities:

  • Assess, evaluate, and process returned warranty parts related to claims, ensuring all submissions are handled promptly to meet deadlines.
  • Effectively explain technical concepts to non-technical users, especially in stressful situations, with clarity, empathy, and reassurance.
  • Listen carefully to the customer’s issue to gather detailed information and provide the most accurate support.
  • Think critically and creatively to proactively find the best solution for the customer’s issue.
  • Ensure the problem is fully resolved and, when needed, follow up with the customer to confirm satisfaction.
  • Remain flexible and prepared to address a diverse range of customer requests and complaints, including those that fall outside your usual responsibilities.
  • Effectively manage your time to handle multiple customer inquiries, ensuring that each receives attention without oversight or neglect.
  • Prioritize tasks based on urgency and importance to meet customers’ needs in a timely manner.
  • Improve processes and documentation

Education and Experience:


  • Completion of trade school or factory training certification in Refrigeration, Electrical, Gas, Mechanical Commercial Equipment or equipment related experience.
  • Basic computer experience in Microsoft Office Programs, that includes spreadsheet and word processing.
  • Good electrical and mechanical aptitude with a history of troubleshooting service solutions for electrical and mechanical devices
  • Excellent verbal and written communication skills.
  • Strong phone skills for prompt, courteous, and efficient call handling.
  • Ability to work effectively within a team and collaborate with other departments as needed.
  • Familiarity with foodservice or consumer equipment and related experience a plus.

About CFS Brands:

Headquarters located in Oklahoma City, Oklahoma, CFS BRANDS is a market-leading designer, manufacturer and distributor of commercial foodservice, healthcare, and industrial hygiene products.

CFS BRANDS has maintained its industry-leading position and consistent growth with a strong focus on customer support and satisfaction, product variety and availability, and a unique ability to be a “one-stop shop” solution for a wide range of organizations. CFS BRANDS enjoys this competitive market advantage through its extensive network of brands and global manufacturing and distribution facilities.

CFS BRANDS’s core products include dinnerware, drinkware, professional cookware, industrial hygiene products brushes and cleaning tools, dispensing systems, and healthcare meal service equipment. These products are provided through major distributors customers across the country.

CFS BRANDS became a portfolio company of The Jordan Company (“TJC”), a private equity firm, in 2018. More information on CFS BRANDS can be found at www.cfsbrands.com.

CFS Brands is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I-9 to confirm work authorization.

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