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Technical Support Advisor Jobs in California (NOW HIRING)

Verkada

Technical Support Engineer

San Mateo, CA

Working independently and collaboratively, you will solve technical issues and advise customers on ... This role will report to one of our Technical Support Engineering Managers and is based on-site 5 ...

Verkada

Technical Support Engineer

San Mateo, CA · On-site

They are seeking Technical Support Engineers to support their enterprise customers by troubleshooting technical issues, advising on system installation, and collaborating with engineering teams to ...

Verkada

Technical Support Engineer

San Mateo, CA · On-site

As a member of our Technical Support Engineering team, you will support the entire suite of Verkada ... Working independently and collaboratively, you will solve technical issues and advise customers on ...

Altruist

Advisor Support Representative

Los Angeles, CA · Hybrid

Advisor Support Representatives at Altruist operate at the intersection of product, operations, and ... Translate complex customer issues clearly for both technical and non-technical audiences * Tag data ...

unWired Broadband

Level 1 Technical Support

Fresno, CA · On-site

$17 - $22/hr

Provide client support and technical issue resolution remotely via phone and email. * Configure ... Identify and correct or advise, on operational issues in client computer systems. * Create new ...

Altruist

Advisor Support Representative

Los Angeles, CA · On-site

Advisor Support Representatives at Altruist operate at the intersection of product, operations, and ... Technical aptitude - You're technologically savvy and can easily get up to speed on modern tech ...

Seneca Holdings

Technical Advisor - DHAPP

San Diego, CA · On-site

$123K - $123K/yr

This position supports DHAPP's global mission by providing technical leadership, strategic oversight, and operational coordination across multiple international HIV programs. The Technical Advisor ...

Seneca Holdings

Technical Advisor - DHAPP

San Diego, CA

$123K - $123K/yr

This position supports DHAPP's global mission by providing technical leadership, strategic oversight, and operational coordination across multiple international HIV programs. The Technical Advisor ...

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Technical Support Advisor information

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$14

$25

$44

How much do technical support advisor jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for technical support advisor in California is $25.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.98 per hour, depending on experience, location, and employer.

What is a technical advisor's salary?

A Technical Support Advisor's salary typically ranges from $35,000 to $60,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced advisors with specialized skills or certifications can earn higher wages, often with opportunities for bonuses or overtime pay.

What are some common challenges faced by Technical Support Advisors, and how can they effectively handle them?

Technical Support Advisors often encounter challenges such as managing high call volumes, addressing complex technical issues, and dealing with frustrated customers. To handle these effectively, it's important to stay calm under pressure, utilize available knowledge bases and escalation procedures, and maintain strong communication skills. Successful advisors also prioritize continual learning to keep up with new technologies and products, ensuring they can provide accurate and efficient solutions while maintaining a positive customer experience.

What is the highest salary for tech support?

The highest salaries for technical support advisors can reach over $70,000 annually, especially for those with advanced certifications, specialized skills, or in senior roles within large organizations. Top earners often have extensive experience, technical expertise, and may work in high-demand industries or regions with a high cost of living.

Is AI replacing tech support?

As a Technical Support Advisor, AI is increasingly used to handle routine inquiries and troubleshoot common issues, allowing support staff to focus on more complex problems. However, AI tools complement human agents rather than fully replacing them, and customer service still relies on human judgment and empathy for nuanced situations.

What are the key skills and qualifications needed to thrive as a Technical Support Advisor, and why are they important?

To thrive as a Technical Support Advisor, you need strong troubleshooting abilities, technical knowledge of relevant products or software, and typically a background in IT or customer service. Familiarity with ticketing systems, remote desktop tools, and common operating systems is essential, and certifications like CompTIA A+ can be beneficial. Excellent communication, patience, and problem-solving skills help you effectively assist users and de-escalate challenging situations. These competencies ensure that technical issues are resolved efficiently, leading to high customer satisfaction and operational reliability.

What does a technical support advisor do?

A technical support advisor assists customers by diagnosing and resolving technical issues related to products or services. They communicate solutions via phone, email, or chat, often using troubleshooting tools and technical knowledge to ensure customer satisfaction and proper system functioning.

What is the difference between Technical Support Advisor vs Technical Support Specialist?

AspectTechnical Support AdvisorTechnical Support Specialist
Required CredentialsTypically an associate degree or equivalent, certifications like CompTIA A+ often preferredSimilar credentials, often requiring certifications like CompTIA A+ or Network+
Work EnvironmentCustomer service centers, remote support, on-site technical supportHelp desks, call centers, on-site support roles
Employer & Industry UsageIT service providers, tech companies, telecomsIT departments, hardware vendors, software companies
Common Search & Comparison IntentUnderstanding roles, qualifications, and responsibilitiesJob duties, certifications, work settings

Both roles involve assisting customers with technical issues, often requiring similar certifications and working in support environments. The main difference lies in terminology and specific employer preferences, but they generally share similar qualifications and job functions.

What are popular job titles related to Technical Support Advisor jobs in California? For Technical Support Advisor jobs in California, the most frequently searched job titles are:
What job categories do people searching Technical Support Advisor jobs in California look for? The top searched job categories for Technical Support Advisor jobs in California are:
Technical Support Advisor jobs near you
Infographic showing various Technical Support Advisor job openings in California as of July 2026, with employment types broken down into 87% Full Time, 10% Part Time, and 3% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $53,470 per year, or $25.7 per hour.
Technical Trainer & Support Advisor

Technical Trainer & Support Advisor

Watsco, Inc.

Riverside, CA • On-site

$34 - $45/hr

Full-time

Posted 4 days ago

Watsco rating

7.8

Company rating: 7.8 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

118th of 399 rated retail wholesalers

Job description

Duties and Responsibilities
  • Training & Education (Primary Focus)
  • Plan, schedule, promote, and deliver in-person and virtual (webinar) training sessions for contractors, customers, and distributor partners.
  • Teach technical training classes produced by Gemaire and equipment manufacturers, including product installation methods, service and diagnostic procedures, and new product introductions.
  • Collaborate with internal teams and manufacturer representatives on the development and continuous improvement of training materials and curricula.
  • Drive attendance to Gemaire education programs through proactive needs assessments and ongoing customer engagement.
  • Support sales team objectives by delivering product training, participating in joint customer calls, trade shows, open house events, and product demonstrations.
  • Seasonal travel to support training events or national training initiatives as needed.
  • Participate in regional and national training conferences to maintain certifications per manufacturer training requirements.
  • Technical Support (Secondary Focus)
  • Provide timely and accurate technical support to Gemaire customers through the WingMan application, as well as via phone, email, and other digital communication platforms.
  • Deliver on-site technical support for routine product installation and service issues through direct, face-to-face customer interaction.
  • Troubleshoot residential and light commercial HVAC systems; escalate complex issues to higher-level technical resources or manufacturer representatives as appropriate.
  • Serve as a liaison between Gemaire customers and HVAC equipment factory representatives, particularly for warranty issues, manufacturer program support, and enduser cases.
  • Assist in the investigation of warranty and insurance claims under the guidance of the Technical Support and Training Manager.
  • Monitor, document, and communicate product issues, modifications, and field observations to help improve product quality and division performance.
  • Stay current on industry standards, codes, best practices, and new product developments related to HVAC systems.
  • Reporting & Administration
  • Submit regular activity and expense reports in a timely and accurate manner.
  • Maintain detailed records of field service visits, training class attendance, and equipment issues.
  • Perform other duties as required to support the overall goals and objectives of Gemaire Distributors.

In addition to the above responsibilities, this individual is held accountable for all other duties as assigned.
Required Qualifications
  • Minimum 5 years of hands-on HVAC industry experience in technical service, installation, and/or repair.
  • Demonstrated experience as a trainer or instructor delivering technical content to adult learners.
  • Strong proficiency with the WingMan application or comparable remote technical support platforms.
  • Excellent verbal and written communication skills with the ability to clearly convey complex technical information to varied audiences.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and virtual meeting/webinar platforms (e.g., Zoom, Microsoft Teams).
  • Ability to diagnose and troubleshoot a wide range of residential and light commercial HVAC systems.
  • Strong organizational skills with the ability to manage multiple projects and priorities simultaneously.
  • Valid driver's license with a clean driving record (no suspensions, DUIs, or more than 1 moving violation within any 1-year period over the last 3 years).

Preferred Qualifications
  • Bachelor's or Associate's degree in HVAC Technology, Engineering, or a related field.
  • NATE (North American Technician Excellence) service certifications.
  • Experience working with HVAC equipment lines distributed by Gemaire (Rheem, Ruud, and related brands).
  • Prior experience in HVAC distribution, wholesale, or a manufacturer technical support role.

Education/Experience: Minimum 5 years of hands-on HVAC industry experience in technical service, installation, and/or repair.
Work Environment Details: Travel Required • Seasonal travel to support training events or national training initiatives as needed.
Physical Demands Demand Frequency
Sedentary - Lifting 0-10 pounds Occasional
Light Lifting - 10-20 pounds Never
Moderate Lifting - 20 to 50 pounds Never
Heavy Lifting - 50 to 100 pounds Never
Pulling/Pushing, Carrying Never
Reaching or working above shoulder Never
Walking Occasional
Standing Occasional
Sitting Frequent
Stooping Never
Kneeling Never
Repeated Bending
Climbing Never
Desk Work/Computer use/Telephone use Constant
Operating a motor vehicle Occasional
Operating a commercial vehicle Never
Operating warehouse equipment, forklift, baseloid lift etc Never
Other - Talk, Drive, visit customers etc. Frequent
EEO Statement
Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.
Subsidiary: Gemaire Distributors
Business Title: Technical Trainer & Support Advisor
Objective
Gemaire Distributors is seeking a highly skilled and experienced HVAC Technical Trainer & Support. Advisor to join team. This is a dynamic, customer-facing role that combines expert-level technical training with hands-on technical support. The ideal candidate is a seasoned HVAC professional with a proven track record in both field service and adult instruction who thrives in a fast-paced, customer-centric environment. The primary focus of this role is dedicated to delivering in-person and virtual (webinar) training programs for contractors, customers, and partners. The secondary focus is on providing technical support to Gemaire customers through our WingMan application and other remote communication channels.

What Watsco employees say

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About Watsco

Sourced by ZipRecruiter

Watsco is a leading distributor of heating, ventilation, and air conditioning (HVAC) equipment and related products in the United States. With a rich history dating back over six decades, Watsco has built a strong reputation as a reliable and trusted supplier within the HVAC industry. As a company, Watsco is committed to providing high-quality products and exceptional customer service. Watsco offers a comprehensive range of HVAC equipment and components, including air conditioners, furnaces, compressors, thermostats, and ventilation systems. Through strategic partnerships with renowned manufacturers, Watsco ensures access to a diverse and top-tier product portfolio, catering to both residential and commercial markets.

Industry

Manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Coral Gables, FL, US

Year founded

1956

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