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Technical Support Advisor Jobs in California (NOW HIRING)

Siemens Mobility

Adoption Support Advisor

San Jose, CA · On-site

$600 - $900/hr

Role Summary The Adoption Support Advisor (ASA) partners with Sales, to help customers maximize ... Qualifications * 3-5 years of experience in Customer Success, SaaS, Technical Account Management ...

New

Verkada

Technical Support Engineer

San Mateo, CA

Working independently and collaboratively, you will solve technical issues and advise customers on ... This role will report to one of our Technical Support Engineering Managers and is based on-site 5 ...

Verkada

Technical Support Engineer

San Mateo, CA · On-site

They are seeking Technical Support Engineers to support their enterprise customers by troubleshooting technical issues, advising on system installation, and collaborating with engineering teams to ...

Verkada

Technical Support Engineer

San Mateo, CA · On-site

As a member of our Technical Support Engineering team, you will support the entire suite of Verkada ... Working independently and collaboratively, you will solve technical issues and advise customers on ...

Amat

Technical Support Engineer

Santa Clara, CA · On-site

$110K - $152K/yr

Key Responsibilities Responsible for all technical support related aspects at a specific customer ... Advisor. This contact is for accommodation requests only and cannot be used to inquire about the ...

Altruist

Advisor Support Representative

Los Angeles, CA · Hybrid

Advisor Support Representatives at Altruist operate at the intersection of product, operations, and ... Translate complex customer issues clearly for both technical and non-technical audiences * Tag data ...

Altruist

Advisor Support Representative

Los Angeles, CA · On-site

Advisor Support Representatives at Altruist operate at the intersection of product, operations, and ... Technical aptitude - You're technologically savvy and can easily get up to speed on modern tech ...

Altruist

Advisor Support Representative

Los Angeles, CA · On-site

Advisor Support Representatives at Altruist operate at the intersection of product, operations, and ... Technical aptitude - You're technologically savvy and can easily get up to speed on modern tech ...

Digitalpath, Inc.

Technical Customer Support

Chico, CA · On-site

$18 - $20/hr

Technical Customer Support Digital Path is the leading Wireless Internet Service Provider (WISP ... Collaborate professionally with other employees to troubleshoot and advise on escalated or ...

Securiti.ai

Technical Support Lead - USA

San Jose, CA · Remote

Respond to technical support tickets to help establish a trusted and strategic advisor relationship to help drive continued value of our products and services * Maintain and develop customer success ...

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Technical Support Advisor information

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How much do technical support advisor jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for technical support advisor in California is $25.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.98 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support advisor?

To thrive as a Technical Support Advisor, you need strong troubleshooting abilities, technical knowledge of relevant products or software, and typically a background in IT or customer service. Familiarity with ticketing systems, remote desktop tools, and common operating systems is essential, and certifications like CompTIA A+ can be beneficial. Excellent communication, patience, and problem-solving skills help you effectively assist users and de-escalate challenging situations. These competencies ensure that technical issues are resolved efficiently, leading to high customer satisfaction and operational reliability.

What are some common challenges faced by technical support advisors, and how can they effectively handle them?

Technical Support Advisors often encounter challenges such as managing high call volumes, addressing complex technical issues, and dealing with frustrated customers. To handle these effectively, it's important to stay calm under pressure, utilize available knowledge bases and escalation procedures, and maintain strong communication skills. Successful advisors also prioritize continual learning to keep up with new technologies and products, ensuring they can provide accurate and efficient solutions while maintaining a positive customer experience.

What is the difference between Technical Support Advisor vs Technical Support Specialist?

AspectTechnical Support AdvisorTechnical Support Specialist
Required CredentialsTypically an associate degree or equivalent, certifications like CompTIA A+ often preferredSimilar credentials, often requiring certifications like CompTIA A+ or Network+
Work EnvironmentCustomer service centers, remote support, on-site technical supportHelp desks, call centers, on-site support roles
Employer & Industry UsageIT service providers, tech companies, telecomsIT departments, hardware vendors, software companies
Common Search & Comparison IntentUnderstanding roles, qualifications, and responsibilitiesJob duties, certifications, work settings

Both roles involve assisting customers with technical issues, often requiring similar certifications and working in support environments. The main difference lies in terminology and specific employer preferences, but they generally share similar qualifications and job functions.

What is the role of a technical support advisor?

A technical support advisor assists customers by diagnosing and resolving technical issues related to products or services, often providing guidance via phone, email, or chat. They need strong communication skills, technical knowledge, and familiarity with troubleshooting tools to ensure customer satisfaction and issue resolution.

What are popular job titles related to Technical Support Advisor jobs in California?

For Technical Support Advisor jobs in California, the most frequently searched job titles are:

What job categories do people searching Technical Support Advisor jobs in California look for?

The top searched job categories for Technical Support Advisor jobs in California are:

Technical Support Advisor jobs near you
Infographic showing various Technical Support Advisor job openings in California as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, and 6% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $53,470 per year, or $25.7 per hour.

Adoption Support Advisor

San Jose, CA • On-site

Siemens Mobility

7.6

Company rating: 7.6 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

249th of 494 rated machine equipment manufacturers

People enjoy working here

Good employer

Paid breaks

Learn more about Siemens Mobilityexternal

$600 - $900/hr

Other

Posted yesterday

New

Job description

We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation— helping innovative global manufacturers design better products, faster! With the resources of a large company, and the energy of a software start-up, we have fun together while creating a world class software portfolio. Our culture encourages creativity, welcomes fresh thinking, and focuses on growth, so our people, our business, and our customers can achieve their full potential.

Role Summary

The Adoption Support Advisor (ASA) partners with Sales, to help customers maximize value from the Siemens Xcelerator portfolio. The role focuses on driving product adoption through data-driven insights, onboarding support, customer health analysis, and proactive engagement. The ASA will enable internal teams & customers with actionable adoption intelligence & human expertise to drive impact at Country level.

Key Responsibilities
  • Build strong relationship with Customer & Country team
  • Drive Business/ customer adoption and business outcome.
  • Support customer onboarding, business reviews, adoption planning and build adoption strategies alongside Account teams
  • Analyse product usage, customer health, AI adoption trends and share your analyses
  • Identify customer risks and expansion opportunities using AI-driven insights
  • Provide adoption recommendations to Account Orchestrators, TAMs, PSC and Renewals teams.
  • Deliver high quality customer adoption reviews and executive ready insights to Country Sales
  • Collaborate with Sales, Business Analytics and other cross functional teams to drive high adoption rates within the country.
Qualifications
  • 3–5 years of experience in Customer Success, SaaS, Technical Account Management, or Enterprise Software.
  • Experience with CRM tools (Salesforce preferred) and data analytics platforms.
  • Strong analytical, communication, and stakeholder management skills.
  • Very strong presentation skill
  • Fluent in Spanish and English.
Preferred Skills
  • Customer onboarding and adoption management.
  • Data analysis and business storytelling.
  • AI-driven customer insights and digital adoption.
  • Ability to influence cross-functional teams without direct authority.
  • Drive enablement at scale
  • Build strong relation with Customer & internal teams
Success Measures
  • Improved adoption rate and health score of Country
  • Successful onboarding outcomes.
  • Quality and impact of adoption insights.
  • Contribution to customer retention and expansion.
  • Strong CSAT
Why us?

Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!

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