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Technical Support Advisor Jobs (NOW HIRING)

The Planet Group

Business Support Advisor

Jackson, MI · On-site

Business Support Advisor Location: Jackson, MI Responsibilities: * Maintain, monitor, and help ... Convert and/or reformat information and/or data into acceptable technical formats * Coordinate ...

Orion

Premier Technical Support Specialist

Omaha, NE · On-site

$56K - $82K/yr

This role supports key Advisor Portal workflows, including proposals, new account opening, account ... Serve as a technical support resource for Advisor Portal related questions, workflows, and client ...

Orion

Premier Technical Support Specialist

Omaha, NE · Hybrid

$56K - $82K/yr

This role supports key Advisor Portal workflows, including proposals, new account opening, account ... Serve as a technical support resource for Advisor Portal related questions, workflows, and client ...

Orion

Premier Technical Support Specialist

Cincinnati, OH · Hybrid

$56K - $82K/yr

This role supports key Advisor Portal workflows, including proposals, new account opening, account ... Serve as a technical support resource for Advisor Portal related questions, workflows, and client ...

Orion

Premier Technical Support Specialist

Lehi, UT · Hybrid

$56K - $82K/yr

This role supports key Advisor Portal workflows, including proposals, new account opening, account ... Serve as a technical support resource for Advisor Portal related questions, workflows, and client ...

Seventh Dimension

AIR ADVISOR INSTRUCTION / MOBILITY SUPPORT ADVISOR SQUADRON (MSAS) INSTRUCTOR/SME Type: Full-Time ... Provide technical support, planning, consultation, analysis and expert advice to establish ...

Seventh Dimension

AIR ADVISOR INSTRUCTION / MOBILITY SUPPORT ADVISOR SQUADRON (MSAS) INSTRUCTOR/SME Type: Full-Time ... Provide technical support, planning, consultation, analysis and expert advice to establish ...

5TH HQ LLC

Technical Support (Ambassador)

Charlotte, NC · On-site

$50K - $60K/yr

Title: Technical Support - Coffee Vending Machines Purpose: As a Technical for Coffee Vending ... Demonstrate equipment operation and advise customers on achieving optimal performance. * Document ...

Franklin Electric

Technical Support Engineer

This role serves as a trusted advisor, diagnosing complex issues and recommending effective, customer-centric solutions. In addition, the Technical Support Engineer identifies opportunities to ...

MISO

Power System Operations Support Advisor

Carmel, IN · On-site

$120K - $145K/yr

As a Power System Operations Support Advisor, you will help ensure that MISO's System Operations ... Experience presenting technical or operational topics * MISO operations/ops support experience The ...

RELX

Technical Support Specialist

Alpharetta, GA · On-site

$44K - $74K/yr

In this role, you will serve as a trusted advisor to agencies, helping them successfully maintain ... Provide technical support and troubleshooting for law enforcement software applications and related ...

LexisNexis

Technical Support Specialist

Alpharetta, GA · On-site

$44K - $74K/yr

In this role, you will serve as a trusted advisor to agencies, helping them successfully maintain ... Provide technical support and troubleshooting for law enforcement software applications and related ...

RELX Group plc

Technical Support Specialist

Alpharetta, GA · On-site

$44K - $74K/yr

In this role, you will serve as a trusted advisor to agencies, helping them successfully maintain ... Provide technical support and troubleshooting for law enforcement software applications and related ...

Transact Campus

Technical Support Engineer

Scottsdale, AZ · On-site

$44K - $60K/yr

As a Technical Support Engineer, you will be the technical problem-solving expert for our customers ... Serve as a trusted technical advisor to customers in mission-critical environments across Illumia ...

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Technical Support Advisor information

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$14

$26

$44

How much do technical support advisor jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for technical support advisor in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are some common challenges faced by technical support advisors, and how can they effectively handle them?

Technical Support Advisors often encounter challenges such as managing high call volumes, addressing complex technical issues, and dealing with frustrated customers. To handle these effectively, it's important to stay calm under pressure, utilize available knowledge bases and escalation procedures, and maintain strong communication skills. Successful advisors also prioritize continual learning to keep up with new technologies and products, ensuring they can provide accurate and efficient solutions while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a technical support advisor?

To thrive as a Technical Support Advisor, you need strong troubleshooting abilities, technical knowledge of relevant products or software, and typically a background in IT or customer service. Familiarity with ticketing systems, remote desktop tools, and common operating systems is essential, and certifications like CompTIA A+ can be beneficial. Excellent communication, patience, and problem-solving skills help you effectively assist users and de-escalate challenging situations. These competencies ensure that technical issues are resolved efficiently, leading to high customer satisfaction and operational reliability.

What does a technical support advisor do?

A technical support advisor assists customers by diagnosing and resolving technical issues related to products or services. They provide guidance through phone, email, or chat, often using troubleshooting tools and technical knowledge to ensure customer satisfaction and issue resolution.

What is the difference between Technical Support Advisor vs Technical Support Specialist?

AspectTechnical Support AdvisorTechnical Support Specialist
Required CredentialsTypically an associate degree or equivalent, certifications like CompTIA A+ often preferredSimilar credentials, often requiring certifications like CompTIA A+ or Network+
Work EnvironmentCustomer service centers, remote support, on-site technical supportHelp desks, call centers, on-site support roles
Employer & Industry UsageIT service providers, tech companies, telecomsIT departments, hardware vendors, software companies
Common Search & Comparison IntentUnderstanding roles, qualifications, and responsibilitiesJob duties, certifications, work settings

Both roles involve assisting customers with technical issues, often requiring similar certifications and working in support environments. The main difference lies in terminology and specific employer preferences, but they generally share similar qualifications and job functions.

More about Technical Support Advisor jobs
What states have the most Technical Support Advisor jobs? States with the most job openings for Technical Support Advisor jobs include:
What job categories do people searching Technical Support Advisor jobs look for? The top searched job categories for Technical Support Advisor jobs are:
Technical Support Advisor jobs near you
Infographic showing various Technical Support Advisor job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, 11% Hybrid, and 22% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Associate/Support Advisor

Kestra Financial Independent Advisor

Wappingers Falls, NY • On-site

Full-time

Re-posted 28 days ago

Job description

The Associate/Service Advisor reports to the Lead Advisor and serves as the primary contact for customer relationship management and account servicing. This position requires a strong understanding of the financial services industry and products, and is critical in handling the day-to-day client management on behalf of the Lead Advisor.
This is a full-time, in-person position, and the selected candidate is expected to be on-site in the office in Wappinger Falls five days per week.
Essential Duties and Responsibilities
  • Supports Lead Advisor, including managing client needs regarding service, asset allocation, case design and financial planning
  • Responsible for client meeting preparation and follow-up, including assembling requisite paperwork, account reviews, report generation, and meeting documentation/notes
  • Consult with lead advisor on investment strategies based on individual financial and investment objectives; deliver advice and participate in client reviews
  • Manage data and plans in financial planning software
  • Learn the technical aspects of the advisor position and prepare to service clients independently
  • Identify sales and asset retention opportunities, including viable alternatives when traditional solutions may not apply
  • Deepen client relationships and establish credibility and rapport both in person and via phone/video meetings
  • Clearly articulate complex concepts to clients
  • Proactively communicate with clients and follow up on all contacts assigned
  • Manage and prioritize multiple competing priorities daily in pursuit of business objectives
  • Active engagement in marketing and sales efforts on behalf of the firm; not required to build own book of business
  • Commitment to culture requires a demonstration of professionalism, accountability, client focus, and teamwork
  • Other duties as assigned

Supervisory Responsibilities: None
Knowledge, Skills, and/or Abilities
  • Strong understanding of financial services industry and diverse investment products
  • Basic computer skills (Outlook, Word, Excel, and PowerPoint) are essential
  • Excellent communication skills, both verbally and in writing
  • Strong time management and organizational skills; able to work independently and effectively manage multiple tasks at once
  • Ability to build relationships with clients and internal partners, and product wholesalers
  • Experience with the following software is preferred
  • Redtail client CRM
  • MoneyGuide Pro/Elite
  • eMoney
  • Morningstar Advisor Workstation

Education and/or Experience
  • Bachelor's degree in finance, accounting, or related field
  • The ideal candidate will have 3+ years of experience in the financial services industry, allowing for a strong understanding of broker/dealer operations and financial services products, including but not limited to: equities, bonds, options, mutual funds, annuities, insurance, and managed accounts
  • Previous experience in the independent financial services culture preferred

Certificates, Licenses, Registration
  • Series 7 and 63 required
  • Series 65/66 preferred: (or ability to obtain)

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