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Ios Technical Support Advisor Jobs (NOW HIRING)

JSI Telecom

Technical Support Advisor

Chantilly, VA · Hybrid

$95K - $160K/yr

JSI USA is pleased to announce that we are currently recruiting for the position of Technical Support Advisor. This is a mission critical position which is in direct contact with our world-wide ...

Jatom Systems Inc

Technical Support Advisor

Chantilly, VA · On-site

$95K - $160K/yr

JSI USA is pleased to announce that we are currently recruiting for the position of Technical Support Advisor. This is a mission critical position which is in direct contact with our world-wide ...

Körber Group

Technical Support Advisor

Fargo, ND · On-site

  • Medical

  • Dental

  • Vision

You will provide 1st and 2nd level product and technical support on all incoming customer inquiries (via ticketing system, e-mail, or telephone) on the entire product portfolio, including independent ...

Koerber

Technical Support Advisor

Fargo, ND · On-site

  • Medical

  • Dental

  • Vision

You will provide 1st and 2nd level product and technical support on all incoming customer inquiries (via ticketing system, e-mail, or telephone) on the entire product portfolio, including independent ...

Cynet Systems

iOS Technical Architect

Torrance, CA · On-site

$65 - $70/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Job Title: iOS Technical Architect Job Location: Torrance CA Job Type: Contract Job Overview: Pay ... Support onboarding and technical training initiatives. Nice to Have: * Experience leading large ...

Cigna

Technical Support Advisor - Hybrid

Franklin, TN · On-site +1

As a Technical Support Advisor, you will help protect the stability of critical production applications, guide complex issue resolution, and partner across technology and business teams to improve ...

CYNET SYSTEMS

iOS Technical Architect

Torrance, CA · On-site

$65 - $70/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Define and drive the overall iOS application architecture and technical roadmap. * Lead ... Support onboarding and technical training initiatives. Nice to Have: * Experience leading large ...

CYNET SYSTEMS

iOS Technical Architect

Torrance, CA · On-site

$65 - $70/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Define and drive the overall iOS application architecture and technical roadmap. Lead architecture ... Support onboarding and technical training initiatives. Nice to Have: Experience leading large ...

Ambassador Resources

Be Seen First

Technical Support Specialist

Paramus, NJ · On-site

$25 - $30/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Are you passionate about helping customers and solving problems? We're looking for a Technical Support Advisor who can provide exceptional customer service and technical support related to warranty ...

CYNET SYSTEMS

Geek Street Technical Support 2

Fort Collins, CO · On-site

$31.98 - $33.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Android/iOS familiarity. Ability to take clear notes to capture problems correctly. Comfortable ... Providing first level triage and technical support to employees through tickets and in-person at ...

CYNET SYSTEMS

Geek Street Technical Support 2

Fort Collins, CO · On-site

$31 - $33/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Android/iOS familiarity. * Ability to take clear notes to capture problems correctly. * Comfortable ... Providing first level triage and technical support to employees through tickets and in-person at ...

CPI Security

Customer Support Advisor

Charlotte, NC · On-site

$40K - $50K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Support Advisor Charlotte, North Carolina, United States CPI Security, a leader in the ... Minimum 2 years customer service experience, technical support experience preferred * Phone-based ...

CPI Security

Customer Support Advisor

Charlotte, NC · On-site

$40K - $50K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

When you become a Customer Support Advisor at CPI Security, you join an energetic group of people ... Minimum 2 years customer service experience, technical support experience preferred * Phone-based ...

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Ios Technical Support Advisor information

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How much do ios technical support advisor jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for ios technical support advisor in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What does an iOS Technical Support Advisor do?

An iOS Technical Support Advisor assists customers with troubleshooting and resolving issues related to Apple’s iOS devices, such as iPhones, iPads, and iPods. They provide guidance on software updates, account management, device settings, and app functionality. Advisors communicate with customers via phone, chat, or email to diagnose problems and offer step-by-step solutions. They also document customer interactions and escalate complex issues to higher-level technical teams when necessary.

What are the key skills and qualifications needed to thrive as an iOS Technical Support Advisor?

To thrive as an iOS Technical Support Advisor, you need a solid understanding of iOS devices, troubleshooting techniques, and customer service principles, usually supported by relevant technical experience or certifications. Familiarity with support ticketing systems, remote diagnostic tools, and Apple’s proprietary software is typically required. Strong communication, patience, and problem-solving abilities help advisors effectively resolve customer issues and create positive experiences. These skills ensure timely and accurate technical support, leading to higher customer satisfaction and brand loyalty.

What are some common challenges faced by iOS Technical Support Advisors, and how can they be overcome?

iOS Technical Support Advisors often encounter challenges such as troubleshooting complex device issues remotely, managing high volumes of customer inquiries, and staying updated on frequent software updates. Overcoming these challenges requires strong communication skills, a methodical approach to problem-solving, and continuous learning to keep up with new iOS features. Collaborating closely with team members and utilizing internal knowledge bases can also help advisors resolve issues efficiently while providing a positive customer experience.

What is the difference between Ios Technical Support Advisor vs Ios Customer Support Specialist?

AspectIos Technical Support AdvisorIos Customer Support Specialist
CredentialsTechnical certifications, troubleshooting skillsCustomer service experience, communication skills
Work EnvironmentTechnical support centers, remote supportCall centers, online chat support
Employer & IndustryTech companies, Apple authorized service providersRetail stores, service providers
Search & Comparison IntentTechnical troubleshooting, device supportCustomer service, product assistance

While both roles involve assisting customers with iOS devices, the Ios Technical Support Advisor focuses more on technical troubleshooting and resolving device issues, often requiring technical certifications. The Ios Customer Support Specialist emphasizes customer service and communication skills, handling general inquiries and product support. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

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What job categories do people searching Ios Technical Support Advisor jobs look for?

The top searched job categories for Ios Technical Support Advisor jobs are:

Ios Technical Support Advisor jobs near you
Infographic showing various Ios Technical Support Advisor job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 5% Part Time, 5% Temporary, and 5% Contract. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support Advisor

JSI Telecom

Chantilly, VA • Hybrid

$95K - $160K/yr

Full-time

Re-posted 4 days ago

Job description

JSI Overview
Founded in 1979, JSI is a privately held company headquartered in Ottawa, Canada, with offices in Washington, DC; Frankfurt; and Sydney. With customers in more than 30 countries across six continents, JSI’s software expands awareness, surfaces patterns, and simplifies data complexity to support mission‑critical operations. Known for innovation—from setting early standards in lawful digital intelligence to today’s multi‑source investigative environments—JSI has been protecting what matters for over 40 years.

JSI USA is pleased to announce that we are currently recruiting for the position of Technical Support Advisor. This is a mission critical position which is in direct contact with our world-wide customer base. We offer a relaxed, casual environment where you will enjoy a personal team atmosphere in which open communications and design discussions are encouraged. Our rewarding and stimulating environment have resulted in an outstanding employee retention rate, well above the industry standard.

PRIMARY DUTIES

  • Deliver service and support to customer end-users using via call distribution phone, remote connection and/or over the Internet.
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
  • Diagnose and resolve technical hardware and software issues involving a wide array of technologies
  • Follow Standard Operating Procedures to resolve customer issues, both as first call resolutions and by working with other JSI groups when necessary.
  • Escalate issues which cannot be resolved to management and to other JSI groups.
  • Enter issues and fixes into the ticket monitoring system.
  • Work issues and service requests as assigned.
  • Maintain contact with customers as needed.
  • Stay current with system information, changes and updates.
  • Ability to travel CONUS and OCONUS up to 30% of the time

ESSENTIAL REQUIREMENTS

  • Possess a positive customer-centric attitude 
  • Possess 2-5 years of experience with at least three of the following skillsets (listed in order of preference)
    • VMWare
    • Microsoft Server 2019+
    • Linux
    • Active Directory
    • Powershell
    • Kubernetes
    • MSSQL
    • Cisco ASA
    • Layer 3 switches (Dell, Cisco, HP)
    • DELL SAN
    • DELL Server Hardware [T and R Series]
  • Network Administration;
    • TCP
    • LAN
    • WAN
    • Subnetting
  • Proper phone and email etiquette.
  • Ability to speak and write clearly and accurately.
  • Effective listening skills.
  • Ability to follow provided procedures.
  • Knowledge of relevant software computer applications and equipment.
  • Knowledge of customer service principles and practices.
  • Solid Troubleshooting experience and fundamentals.
  • Ability to work independently or with a group.
  • Work on-call support on a rotation or as assigned.
  • Work in a 24/7 environment and willing to work critical issues until resolved. which could be outside your normal hours.       
  • Ability to multitask and stay organized.
  • Must be able to obtain and maintain a Top-Secret Security clearance

PREFERRED SKILLS 

  • Bilingual Skills
    • Spanish
  • Bachelor of Science in Computer Information Systems, Computer Science or a similar discipline
  • Current Industry Certifications (such as):
    • MCSE Server Infrastructure 2019+
    • Linux
    • VMWare
    • CISCO
    • A+
    • Networking +
    • Security +

WORK CONDITIONS

  • Hybrid (Onsite & Remote)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or status as a protected veteran.

The anticipated salary range for this position is $95,000 – $160,000 annually. Actual compensation will be determined based on a variety of factors, including, but not limited to, the seniority level (junior, intermediate or senior) at which the position is filled, education, relevant work experience, industry experience, technical skills, certifications, and internal equity.

The posted salary range reflects the Company's good faith estimate at the time of posting and may be modified as business needs or market conditions change. Additional compensation in the form of discretionary bonuses may be available.