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Ios Technical Support Advisor Jobs (NOW HIRING)

CFS Brands LLC

Technical Support Advisor

Lodi, NJ · On-site

$25 - $30/hr

Technical Support Advisor Reports to: Category Director, Equipment Sales Location: On-site, Lodi, New Jersey About the Role: the Technical Support Advisor provides technical support for warranty ...

Vangard, Inc.

iOS Technical Lead

Charlotte, NC · On-site

Provide follow-upproduction support. Submit change control requests and documents. * Lead in design ... Latest iOS SDK / XCode * Swift 5/ SwiftUI * CI/CD Pipeline (GitHub Actions / Fastlane) * Git ...

Vanguard Group

iOS Technical Lead

Charlotte, NC · On-site

Provide follow-up production support. Submit change control requests and documents. * Lead in ... Latest iOS SDK / XCode * Swift 5 / SwiftUI * CI/CD Pipeline (GitHub Actions / Fastlane) * Git ...

Vanguard Group, Inc.

iOS Technical Lead

Charlotte, NC · On-site

Provide follow-up production support. Submit change control requests and documents. * Lead in ... Latest iOS SDK / XCode * Swift 5 / SwiftUI * CI/CD Pipeline (GitHub Actions / Fastlane) * Git ...

CPI Security

Customer Support Advisor

Charlotte, NC · On-site

$40K - $50K/yr

Customer Support Advisor Charlotte, North Carolina, United States CPI Security, a leader in the ... Minimum 2 years customer service experience, technical support experience preferred * Phone-based ...

Credit Genie

Technical Lead, iOS

New York, NY · On-site

$225K - $275K/yr

Provide iOS technical leadership, improving the team's development practices, design patterns ... We are committed to supporting our employees when circumstances arise that require remote work or ...

Viaero Wireless

Tier 2 Technical Support

Fort Morgan, CO · On-site

$16.50 - $18/hr

Tier 2 Advisors will work closely with Customer Service, Network Operations and Field Operations to provide technical support and assistance to our customers. Because of the nature of this position ...

CPI Security

Customer Support Advisor

Charlotte, NC · On-site

$40K - $50K/yr

When you become a Customer Support Advisor at CPI Security, you join an energetic group of people ... Minimum 2 years customer service experience, technical support experience preferred * Phone-based ...

CPI Security

Customer Support Advisor

Charlotte, NC

$40K - $50K/yr

When you become a Customer Support Advisor at CPI Security, you join an energetic group of people ... Minimum 2 years customer service experience, technical support experience preferred * Phone-based ...

CPI Security

Customer Support Advisor

Charlotte, NC · On-site

$40K - $50K/yr

When you become a Customer Support Advisor at CPI Security, you join an energetic group of people ... Minimum 2 years customer service experience, technical support experience preferred * Phone-based ...

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Ios Technical Support Advisor information

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How much do ios technical support advisor jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for ios technical support advisor in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Ios Technical Support Advisor vs Ios Customer Support Specialist?

AspectIos Technical Support AdvisorIos Customer Support Specialist
CredentialsTechnical certifications, troubleshooting skillsCustomer service experience, communication skills
Work EnvironmentTechnical support centers, remote supportCall centers, online chat support
Employer & IndustryTech companies, Apple authorized service providersRetail stores, service providers
Search & Comparison IntentTechnical troubleshooting, device supportCustomer service, product assistance

While both roles involve assisting customers with iOS devices, the Ios Technical Support Advisor focuses more on technical troubleshooting and resolving device issues, often requiring technical certifications. The Ios Customer Support Specialist emphasizes customer service and communication skills, handling general inquiries and product support. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

What does an iOS Technical Support Advisor do?

An iOS Technical Support Advisor assists customers with troubleshooting and resolving issues related to Apple’s iOS devices, such as iPhones, iPads, and iPods. They provide guidance on software updates, account management, device settings, and app functionality. Advisors communicate with customers via phone, chat, or email to diagnose problems and offer step-by-step solutions. They also document customer interactions and escalate complex issues to higher-level technical teams when necessary.

What are some common challenges faced by iOS Technical Support Advisors, and how can they be overcome?

iOS Technical Support Advisors often encounter challenges such as troubleshooting complex device issues remotely, managing high volumes of customer inquiries, and staying updated on frequent software updates. Overcoming these challenges requires strong communication skills, a methodical approach to problem-solving, and continuous learning to keep up with new iOS features. Collaborating closely with team members and utilizing internal knowledge bases can also help advisors resolve issues efficiently while providing a positive customer experience.

What are the key skills and qualifications needed to thrive as an iOS Technical Support Advisor, and why are they important?

To thrive as an iOS Technical Support Advisor, you need a solid understanding of iOS devices, troubleshooting techniques, and customer service principles, usually supported by relevant technical experience or certifications. Familiarity with support ticketing systems, remote diagnostic tools, and Apple’s proprietary software is typically required. Strong communication, patience, and problem-solving abilities help advisors effectively resolve customer issues and create positive experiences. These skills ensure timely and accurate technical support, leading to higher customer satisfaction and brand loyalty.
What job categories do people searching Ios Technical Support Advisor jobs look for? The top searched job categories for Ios Technical Support Advisor jobs are:
Ios Technical Support Advisor jobs near you
Infographic showing various Ios Technical Support Advisor job openings in the United States as of June 2026, with employment types broken down into 4% As Needed, and 96% Full Time. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Technical Support Advisor

Technical Support Advisor

CFS Brands LLC

Lodi, NJ • On-site

$25 - $30/hr

Full-time

Posted 2 days ago

Job description

Job Title: Technical Support Advisor

Reports to: Category Director, Equipment Sales

Location: On-site, Lodi, New Jersey


About the Role: the Technical Support Advisor provides technical support for warranty claims, product returns, and performance issues. This role is responsible for evaluating and processing warranty parts in a timely, accurate manner while communicating technical concepts to non-technical customers.

Key Responsibilities:

  • Assess, evaluate, and process returned warranty parts related to claims, ensuring all submissions are handled promptly to meet deadlines.
  • Effectively explain technical concepts to non-technical users, especially in stressful situations, with clarity, empathy, and reassurance.
  • Listen carefully to the customer’s issue to gather detailed information and provide the most accurate support.
  • Think critically and creatively to proactively find the best solution for the customer’s issue.
  • Ensure the problem is fully resolved and, when needed, follow up with the customer to confirm satisfaction.
  • Remain flexible and prepared to address a diverse range of customer requests and complaints, including those that fall outside your usual responsibilities.
  • Effectively manage your time to handle multiple customer inquiries, ensuring that each receives attention without oversight or neglect.
  • Prioritize tasks based on urgency and importance to meet customers’ needs in a timely manner.
  • Improve processes and documentation

Education and Experience:


  • Completion of trade school or factory training certification in Refrigeration, Electrical, Gas, Mechanical Commercial Equipment or equipment related experience.
  • Basic computer experience in Microsoft Office Programs, that includes spreadsheet and word processing.
  • Good electrical and mechanical aptitude with a history of troubleshooting service solutions for electrical and mechanical devices
  • Excellent verbal and written communication skills.
  • Strong phone skills for prompt, courteous, and efficient call handling.
  • Ability to work effectively within a team and collaborate with other departments as needed.
  • Familiarity with foodservice or consumer equipment and related experience a plus.

About CFS Brands:

Headquarters located in Oklahoma City, Oklahoma, CFS BRANDS is a market-leading designer, manufacturer and distributor of commercial foodservice, healthcare, and industrial hygiene products.

CFS BRANDS has maintained its industry-leading position and consistent growth with a strong focus on customer support and satisfaction, product variety and availability, and a unique ability to be a “one-stop shop” solution for a wide range of organizations. CFS BRANDS enjoys this competitive market advantage through its extensive network of brands and global manufacturing and distribution facilities.

CFS BRANDS’s core products include dinnerware, drinkware, professional cookware, industrial hygiene products brushes and cleaning tools, dispensing systems, and healthcare meal service equipment. These products are provided through major distributors customers across the country.

CFS BRANDS became a portfolio company of The Jordan Company (“TJC”), a private equity firm, in 2018. More information on CFS BRANDS can be found at www.cfsbrands.com.

CFS Brands is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I-9 to confirm work authorization.

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