ZipRecruiter

Log In

1

Ios Technical Support Advisor Jobs (NOW HIRING)

JSI Telecom

Technical Support Advisor

Chantilly, VA · Hybrid

$95K - $160K/yr

JSI USA is pleased to announce that we are currently recruiting for the position of Technical Support Advisor. This is a mission critical position which is in direct contact with our world-wide ...

Gotham Biotech

Technical Support Advisor

Portland, ME · Remote

$30 - $35/hr

We are seeking a skilled and detail-oriented Technical Support Specialist to provide expert-level assistance to end users within our enterprise technology environment. This role is critical in ...

Körber Group

Technical Support Advisor

Fargo, ND · On-site

You will provide 1st and 2nd level product and technical support on all incoming customer inquiries (via ticketing system, e-mail, or telephone) on the entire product portfolio, including independent ...

Koerber

Technical Support Advisor

Fargo, ND

You will provide 1st and 2nd level product and technical support on all incoming customer inquiries (via ticketing system, e-mail, or telephone) on the entire product portfolio, including independent ...

Vangard, Inc.

iOS Technical Lead

Charlotte, NC · On-site

Provide follow-upproduction support. Submit change control requests and documents. * Lead in design ... Latest iOS SDK / XCode * Swift 5/ SwiftUI * CI/CD Pipeline (GitHub Actions / Fastlane) * Git ...

Thrivent

Support Advisor

Boise, ID · On-site

This role provides technical support for the Lead Advisor and/or Service Advisor. Responsibilities include data gathering, modeling, case design, scenario building, plan development, and presentation ...

ARTISTRY WEALTH, LLC

Support Advisor

Indianapolis, IN · On-site

$50K - $80K/yr

Support Advisor (Path to Lead Advisor) - Indianapolis, IN We are growing and looking for a detail ... Technical Skills * Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint)

CFS Brands LLC

Equipment Support Advisor

Lodi, NJ · On-site

$25 - $30/hr

On-site, Lodi, New Jersey About the Role: the Equipment Support Advisor provides technical support for warranty claims, product returns, and performance issues. This role is responsible for ...

CPI Security

Customer Support Advisor

Charlotte, NC · On-site

$40K - $50K/yr

When you become a Customer Support Advisor at CPI Security, you join an energetic group of people ... Minimum 2 years customer service experience, technical support experience preferred * Phone-based ...

CPI Security

Customer Support Advisor

Charlotte, NC

$40K - $50K/yr

When you become a Customer Support Advisor at CPI Security, you join an energetic group of people ... Minimum 2 years customer service experience, technical support experience preferred * Phone-based ...

next page

Showing results 1-20

All JobsIos Technical Support Advisor Jobs

Ios Technical Support Advisor information

See salary details

$14

$26

$44

How much do ios technical support advisor jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for ios technical support advisor in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Ios Technical Support Advisor vs Ios Customer Support Specialist?

AspectIos Technical Support AdvisorIos Customer Support Specialist
CredentialsTechnical certifications, troubleshooting skillsCustomer service experience, communication skills
Work EnvironmentTechnical support centers, remote supportCall centers, online chat support
Employer & IndustryTech companies, Apple authorized service providersRetail stores, service providers
Search & Comparison IntentTechnical troubleshooting, device supportCustomer service, product assistance

While both roles involve assisting customers with iOS devices, the Ios Technical Support Advisor focuses more on technical troubleshooting and resolving device issues, often requiring technical certifications. The Ios Customer Support Specialist emphasizes customer service and communication skills, handling general inquiries and product support. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

What does an iOS Technical Support Advisor do?

An iOS Technical Support Advisor assists customers with troubleshooting and resolving issues related to Apple’s iOS devices, such as iPhones, iPads, and iPods. They provide guidance on software updates, account management, device settings, and app functionality. Advisors communicate with customers via phone, chat, or email to diagnose problems and offer step-by-step solutions. They also document customer interactions and escalate complex issues to higher-level technical teams when necessary.

What are some common challenges faced by iOS Technical Support Advisors, and how can they be overcome?

iOS Technical Support Advisors often encounter challenges such as troubleshooting complex device issues remotely, managing high volumes of customer inquiries, and staying updated on frequent software updates. Overcoming these challenges requires strong communication skills, a methodical approach to problem-solving, and continuous learning to keep up with new iOS features. Collaborating closely with team members and utilizing internal knowledge bases can also help advisors resolve issues efficiently while providing a positive customer experience.

What are the key skills and qualifications needed to thrive as an iOS Technical Support Advisor, and why are they important?

To thrive as an iOS Technical Support Advisor, you need a solid understanding of iOS devices, troubleshooting techniques, and customer service principles, usually supported by relevant technical experience or certifications. Familiarity with support ticketing systems, remote diagnostic tools, and Apple’s proprietary software is typically required. Strong communication, patience, and problem-solving abilities help advisors effectively resolve customer issues and create positive experiences. These skills ensure timely and accurate technical support, leading to higher customer satisfaction and brand loyalty.
More about Ios Technical Support Advisor jobs
What job categories do people searching Ios Technical Support Advisor jobs look for? The top searched job categories for Ios Technical Support Advisor jobs are:
Ios Technical Support Advisor jobs near you
Infographic showing various Ios Technical Support Advisor job openings in the United States as of July 2026, with employment types broken down into 81% Full Time, 9% Part Time, 5% Temporary, and 5% Contract. Highlights an 77% In-person, and 23% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Technical Support Advisor

Technical Support Advisor

JSI Telecom

Chantilly, VA • Hybrid

$95K - $160K/yr

Full-time

Posted 13 days ago

Job description

JSI Overview
Founded in 1979, JSI is a privately held company headquartered in Ottawa, Canada, with offices in Washington, DC; Frankfurt; and Sydney. With customers in more than 30 countries across six continents, JSI’s software expands awareness, surfaces patterns, and simplifies data complexity to support mission‑critical operations. Known for innovation—from setting early standards in lawful digital intelligence to today’s multi‑source investigative environments—JSI has been protecting what matters for over 40 years.

JSI USA is pleased to announce that we are currently recruiting for the position of Technical Support Advisor. This is a mission critical position which is in direct contact with our world-wide customer base. We offer a relaxed, casual environment where you will enjoy a personal team atmosphere in which open communications and design discussions are encouraged. Our rewarding and stimulating environment have resulted in an outstanding employee retention rate, well above the industry standard.

PRIMARY DUTIES

  • Deliver service and support to customer end-users using via call distribution phone, remote connection and/or over the Internet.
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
  • Diagnose and resolve technical hardware and software issues involving a wide array of technologies
  • Follow Standard Operating Procedures to resolve customer issues, both as first call resolutions and by working with other JSI groups when necessary.
  • Escalate issues which cannot be resolved to management and to other JSI groups.
  • Enter issues and fixes into the ticket monitoring system.
  • Work issues and service requests as assigned.
  • Maintain contact with customers as needed.
  • Stay current with system information, changes and updates.
  • Ability to travel CONUS and OCONUS up to 30% of the time

ESSENTIAL REQUIREMENTS

  • Possess a positive customer-centric attitude 
  • Possess 2-5 years of experience with at least three of the following skillsets (listed in order of preference)
    • VMWare
    • Microsoft Server 2019+
    • Linux
    • Active Directory
    • Powershell
    • Kubernetes
    • MSSQL
    • Cisco ASA
    • Layer 3 switches (Dell, Cisco, HP)
    • DELL SAN
    • DELL Server Hardware [T and R Series]
  • Network Administration;
    • TCP
    • LAN
    • WAN
    • Subnetting
  • Proper phone and email etiquette.
  • Ability to speak and write clearly and accurately.
  • Effective listening skills.
  • Ability to follow provided procedures.
  • Knowledge of relevant software computer applications and equipment.
  • Knowledge of customer service principles and practices.
  • Solid Troubleshooting experience and fundamentals.
  • Ability to work independently or with a group.
  • Work on-call support on a rotation or as assigned.
  • Work in a 24/7 environment and willing to work critical issues until resolved. which could be outside your normal hours.       
  • Ability to multitask and stay organized.
  • Must be able to obtain and maintain a Top-Secret Security clearance

PREFERRED SKILLS 

  • Bilingual Skills
    • Spanish
  • Bachelor of Science in Computer Information Systems, Computer Science or a similar discipline
  • Current Industry Certifications (such as):
    • MCSE Server Infrastructure 2019+
    • Linux
    • VMWare
    • CISCO
    • A+
    • Networking +
    • Security +

WORK CONDITIONS

  • Hybrid (Onsite & Remote)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or status as a protected veteran.

The anticipated salary range for this position is $95,000 – $160,000 annually. Actual compensation will be determined based on a variety of factors, including, but not limited to, the seniority level (junior, intermediate or senior) at which the position is filled, education, relevant work experience, industry experience, technical skills, certifications, and internal equity.

The posted salary range reflects the Company's good faith estimate at the time of posting and may be modified as business needs or market conditions change. Additional compensation in the form of discretionary bonuses may be available.