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Technical Support Advisor Jobs (NOW HIRING)

RELX

Technical Support Specialist

Alpharetta, GA

$44K - $74K/yr

In this role, you will serve as a trusted advisor to agencies, helping them successfully maintain ... Provide technical support and troubleshooting for law enforcement software applications and related ...

Transact Campus Inc

Technical Support Engineer

Atlanta, GA · On-site

$44K - $74K/yr

As a Technical Support Engineer, you will be the technical problem-solving expert for our customers ... Serve as a trusted technical advisor to customers in mission-critical environments across Illumia ...

Transact Campus

Technical Support Engineer

Scottsdale, AZ · On-site

$44K - $60K/yr

As a Technical Support Engineer, you will be the technical problem-solving expert for our customers ... Serve as a trusted technical advisor to customers in mission-critical environments across Illumia ...

Transact Campus

Technical Support Engineer

Atlanta, GA · On-site

$44K - $74K/yr

As a Technical Support Engineer, you will be the technical problem-solving expert for our customers ... Serve as a trusted technical advisor to customers in mission-critical environments across Illumia ...

Transact Campus

Technical Support Engineer

Atlanta, GA

$44K - $74K/yr

As a Technical Support Engineer, you will be the technical problem-solving expert for our customers ... Serve as a trusted technical advisor to customers in mission-critical environments across Illumia ...

RELX Group plc

Technical Support Specialist

Alpharetta, GA · On-site

$44K - $74K/yr

In this role, you will serve as a trusted advisor to agencies, helping them successfully maintain ... Provide technical support and troubleshooting for law enforcement software applications and related ...

Verkada

Technical Support Engineer

New York, NY

Working independently and collaboratively, you will solve technical issues and advise customers on ... This role will report to one of our Technical Support Engineering Managers and is based on-site 5 ...

parcelLab

Technical Support Specialist

Boston, MA · On-site +1

Technical Support Specialist About the job At parcelLab, we're reshaping how the world's leading ... Advise customers on optimizations, suggestions for improvement, and product information * Recognize ...

Verkada

Technical Support Engineer

San Mateo, CA

Working independently and collaboratively, you will solve technical issues and advise customers on ... This role will report to one of our Technical Support Engineering Managers and is based on-site 5 ...

Verkada

Technical Support Engineer

San Mateo, CA · On-site

They are seeking Technical Support Engineers to support their enterprise customers by troubleshooting technical issues, advising on system installation, and collaborating with engineering teams to ...

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Technical Support Advisor information

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How much do technical support advisor jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for technical support advisor in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a technical advisor's salary?

A Technical Support Advisor's salary typically ranges from $35,000 to $60,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced advisors with specialized skills or certifications can earn higher wages, often with opportunities for bonuses or overtime pay.

What are some common challenges faced by Technical Support Advisors, and how can they effectively handle them?

Technical Support Advisors often encounter challenges such as managing high call volumes, addressing complex technical issues, and dealing with frustrated customers. To handle these effectively, it's important to stay calm under pressure, utilize available knowledge bases and escalation procedures, and maintain strong communication skills. Successful advisors also prioritize continual learning to keep up with new technologies and products, ensuring they can provide accurate and efficient solutions while maintaining a positive customer experience.

What is the highest salary for tech support?

The highest salaries for technical support advisors can reach over $70,000 annually, especially for those with advanced certifications, specialized skills, or in senior roles within large organizations. Top earners often have extensive experience, technical expertise, and may work in high-demand industries or regions with a high cost of living.

Is AI replacing tech support?

As a Technical Support Advisor, AI is increasingly used to handle routine inquiries and troubleshoot common issues, allowing support staff to focus on more complex problems. However, AI tools complement human agents rather than fully replacing them, and customer service still relies on human judgment and empathy for nuanced situations.

What are the key skills and qualifications needed to thrive as a Technical Support Advisor, and why are they important?

To thrive as a Technical Support Advisor, you need strong troubleshooting abilities, technical knowledge of relevant products or software, and typically a background in IT or customer service. Familiarity with ticketing systems, remote desktop tools, and common operating systems is essential, and certifications like CompTIA A+ can be beneficial. Excellent communication, patience, and problem-solving skills help you effectively assist users and de-escalate challenging situations. These competencies ensure that technical issues are resolved efficiently, leading to high customer satisfaction and operational reliability.

What does a technical support advisor do?

A technical support advisor assists customers by diagnosing and resolving technical issues related to products or services. They communicate solutions via phone, email, or chat, often using troubleshooting tools and technical knowledge to ensure customer satisfaction and proper system functioning.

What is the difference between Technical Support Advisor vs Technical Support Specialist?

AspectTechnical Support AdvisorTechnical Support Specialist
Required CredentialsTypically an associate degree or equivalent, certifications like CompTIA A+ often preferredSimilar credentials, often requiring certifications like CompTIA A+ or Network+
Work EnvironmentCustomer service centers, remote support, on-site technical supportHelp desks, call centers, on-site support roles
Employer & Industry UsageIT service providers, tech companies, telecomsIT departments, hardware vendors, software companies
Common Search & Comparison IntentUnderstanding roles, qualifications, and responsibilitiesJob duties, certifications, work settings

Both roles involve assisting customers with technical issues, often requiring similar certifications and working in support environments. The main difference lies in terminology and specific employer preferences, but they generally share similar qualifications and job functions.

More about Technical Support Advisor jobs
What states have the most Technical Support Advisor jobs? States with the most job openings for Technical Support Advisor jobs include:
What job categories do people searching Technical Support Advisor jobs look for? The top searched job categories for Technical Support Advisor jobs are:
Technical Support Advisor jobs near you
Infographic showing various Technical Support Advisor job openings in the United States as of July 2026, with employment types broken down into 93% Full Time, 6% Part Time, and 1% Contract. Highlights an 72% Physical, 3% Hybrid, and 25% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Technical Support Specialist

Technical Support Specialist

RELX

Alpharetta, GA

$44K - $74K/yr

Full-time

Posted 10 days ago

Job description

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle - all while reducing risk. You can learn more about LexisNexis Risk at the link below. https://risk.lexisnexis.com/insurance

About the Team

Explore our passion for discovery.

Global organizations, including law enforcement agencies, government entities, and enterprise customers, rely on our solutions to address complex data and investigative challenges. Our team is dedicated to helping customers reduce risk, improve operational efficiency, and uncover critical insights through innovative technology.

We foster a collaborative, adaptable, and customer-focused culture where employees are empowered to drive change, solve meaningful problems, and work alongside talented professionals across Engineering, Sales, Product, and Support teams. With customers in more than 100 countries, we are committed to delivering exceptional service and continuous innovation.


About the Role

We are seeking a Technical Support Specialist - Law Enforcement Solutions to provide expert application and technical support for law enforcement customers. In this role, you will serve as a trusted advisor to agencies, helping them successfully maintain, configure, and optimize mission-critical software applications.

You will work directly with customers to resolve technical issues, configure system settings, troubleshoot data exports, and support software implementations. This position requires close collaboration with Engineering, Product, and Sales teams to ensure customer success and continuous process improvement.

Work Schedule: Monday-Friday, 11:00 a.m. - 8:00 p.m. EST


Responsibilities
  • Provide technical support and troubleshooting for law enforcement software applications and related systems.
  • Respond to customer inquiries and service requests via email and other support channels.
  • Communicate directly with law enforcement agencies to resolve technical and operational issues.
  • Configure customer environments using administrative software tools to meet agency requirements.
  • Investigate and resolve data export and application-related issues.
  • Handle escalated customer service and technical support cases.
  • Perform network configuration, workstation installations, and COMM server configuration for TSA-related positions.
  • Assist customers with software installation, configuration, and training activities.
  • Analyze, diagnose, troubleshoot, and support hardware and software configurations for DORS, RAR, and Command Center applications.
  • Develop and maintain training materials that enable customers to maximize system effectiveness and end-user support capabilities.
  • Partner with Engineering and Sales teams to streamline support processes and improve customer outcomes.
  • Participate in product launch readiness activities and customer deployment planning.
  • Serve as a subject matter expert for supported platforms, product enhancements, and system changes through ongoing collaboration with product owners and management.
RequirementsEducation & Experience
  • Associate degree, technical/vocational degree, or equivalent experience.
  • Minimum of 2 years of customer service experience in a contact center or technical support environment.
  • Minimum of 2 years of law enforcement experience (sworn or non-sworn), or 2 years of experience supporting Police Records Management Systems (RMS) or similar public safety applications.
  • Military experience of 4 years may be considered in lieu of law enforcement experience.
  • Experience supporting web-based applications and enterprise software solutions.
Technical Skills
  • Knowledge of law enforcement operations, objectives, and technology requirements.
  • Experience with Records Management Systems (RMS) and related law enforcement applications.
  • Proficiency with Microsoft Office and Windows-based business applications.
  • Familiarity with HTML, XML, and networking technologies, including VPNs.
  • Proven troubleshooting, diagnostic, and problem-solving skills.
  • Experience with software installation, configuration, and system support.
Professional Skills
  • Exceptional customer service and relationship management skills.
  • Excellent written and verbal communication abilities.
  • Proven presentation and training skills with the ability to educate technical and non-technical audiences.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Proven ability to collaborate cross-functionally with technical and business stakeholders.
  • Self-motivated, adaptable, and committed to delivering outstanding customer experiences.
    U.S. National Base Pay Range: $44,500 - $74,100. Geographic differentials may apply in some locations to better reflect local market rates.

    We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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