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Technical Support Advisor Jobs (NOW HIRING)

Sysco

Sales Support Advisor

Arlington Heights, IL · On-site

$20.58 - $30.87/hr

Responsible for supporting the sales and information related to specialty products from ... Technical Skills and Abilities: * Working knowledge of MS Office (Word, Excel, and Outlook)

Transact Campus Inc

Technical Support Engineer

Atlanta, GA · On-site

$44K - $74K/yr

As a Technical Support Engineer, you will be the technical problem-solving expert for our customers ... Serve as a trusted technical advisor to customers in mission-critical environments across Illumia ...

Apex Systems

Technical Support Specialist

Clayton, MO · On-site

$20 - $25/hr

Serve as a liaison between advisors, clients, and the client support line. * Manage internal IT ... Technical Skills: Proficiency with ZenDesk and the Microsoft Suite. Professional Skills: The ...

Options

Technical Support Engineer

Chicago, IL

Technical Support Engineer Location:Chicago 60604 Salary:Competitive Join our team of expert ... Serve as a technical advisor to the client. * System Enhancements and Upgrades: Collaborate with ...

Orion

Premier Technical Support Specialist

Omaha, NE · On-site

$56K - $82K/yr

Senior specialists act as trusted advisors while supporting certification integrity and service ... Serve as a technical subject-matter expert for advisors and internal teams, responding to complex ...

Orion

Premier Technical Support Specialist

Omaha, NE · Hybrid

$56K - $82K/yr

Senior specialists act as trusted advisors while supporting certification integrity and service ... Serve as a technical subject-matter expert for advisors and internal teams, responding to complex ...

Verkada

Technical Support Engineer

San Mateo, CA · On-site

As a member of our Technical Support Engineering team, located in San Mateo, supporting the entire ... Working independently and collaboratively, you will solve technical issues and advise customers on ...

Options-IT

Technical Support Engineer

Chicago, IL · On-site

Technical Support Engineer Location:Chicago 60604 Salary:Competitive Join our team of expert ... Serve as a technical advisor to the client. * System Enhancements and Upgrades: Collaborate with ...

Apiiro

OR

... advisor. You'll be front and center with customers, owning complex cases end-to-end and ... technical or product support, ideally for SaaS, AppSec or DevOps platforms. * Tier 3-level ...

Verkada

Technical Support Engineer

San Mateo, CA · On-site

As a member of our Technical Support Engineering team, located in San Mateo, supporting the entire ... Working independently and collaboratively, you will solve technical issues and advise customers on ...

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Technical Support Advisor information

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$14

$26

$44

How much do technical support advisor jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for technical support advisor in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are some common challenges faced by Technical Support Advisors, and how can they effectively handle them?

Technical Support Advisors often encounter challenges such as managing high call volumes, addressing complex technical issues, and dealing with frustrated customers. To handle these effectively, it's important to stay calm under pressure, utilize available knowledge bases and escalation procedures, and maintain strong communication skills. Successful advisors also prioritize continual learning to keep up with new technologies and products, ensuring they can provide accurate and efficient solutions while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a Technical Support Advisor, and why are they important?

To thrive as a Technical Support Advisor, you need strong troubleshooting abilities, technical knowledge of relevant products or software, and typically a background in IT or customer service. Familiarity with ticketing systems, remote desktop tools, and common operating systems is essential, and certifications like CompTIA A+ can be beneficial. Excellent communication, patience, and problem-solving skills help you effectively assist users and de-escalate challenging situations. These competencies ensure that technical issues are resolved efficiently, leading to high customer satisfaction and operational reliability.

What does a Technical Support Advisor do?

A Technical Support Advisor assists customers by troubleshooting technical issues, providing guidance on product usage, and resolving software or hardware problems. They communicate with clients via phone, email, or chat to diagnose issues, offer solutions, and ensure customer satisfaction. Technical Support Advisors may also document problems, escalate complex cases, and provide feedback to improve products and services. Their role is essential in helping users navigate and resolve technical challenges efficiently.

What is the difference between Technical Support Advisor vs Technical Support Specialist?

AspectTechnical Support AdvisorTechnical Support Specialist
Required CredentialsTypically an associate degree or equivalent, certifications like CompTIA A+ often preferredSimilar credentials, often requiring certifications like CompTIA A+ or Network+
Work EnvironmentCustomer service centers, remote support, on-site technical supportHelp desks, call centers, on-site support roles
Employer & Industry UsageIT service providers, tech companies, telecomsIT departments, hardware vendors, software companies
Common Search & Comparison IntentUnderstanding roles, qualifications, and responsibilitiesJob duties, certifications, work settings

Both roles involve assisting customers with technical issues, often requiring similar certifications and working in support environments. The main difference lies in terminology and specific employer preferences, but they generally share similar qualifications and job functions.

More about Technical Support Advisor jobs
What states have the most Technical Support Advisor jobs? States with the most job openings for Technical Support Advisor jobs include:
What job categories do people searching Technical Support Advisor jobs look for? The top searched job categories for Technical Support Advisor jobs are:
Technical Support Advisor jobs near you
Infographic showing various Technical Support Advisor job openings in the United States as of May 2026, with employment types broken down into 54% Full Time, 45% Part Time, and 1% Temporary. Highlights an 86% Physical, 5% Hybrid, and 9% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Technical Support Specialist

Technical Support Specialist

Northeast Delta Dental

Concord, NH • On-site

$24 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Northeast Delta Dental in Concord, NH is looking to hire an onsite, full-time Technical Support Specialist to enhance computer and network systems and support users by analyzing requirements, installing and configuring hardware and software, and following up on inquiries and requests. All candidates must live in New Hampshire.

The Technical Support Specialist position earns a competitive salary at $24.00 - $25.00 / hour, depending on experience. We provide fantastic benefits, including health, life, dental, vision, short-term disability (STD), long-term disability (LTD), paid time off (PTO), paid holidays, a 401(k) plan, an independent retirement advisor, an employee assistance program, a tuition reimbursement program, and more!

ABOUT NORTHEAST DELTA DENTAL: Northeast Delta Dental - a nonprofit member of Delta Dental Plans Association (DDPA) - is the region's most trusted name in dental insurance for companies, individuals, and families throughout Maine, New Hampshire, and Vermont.

A DAY IN THE LIFE OF A TECHNICAL SUPPORT SPECIALIST

Ensures proper functionality of applications and systems by installing, updating, and configuring software on workstations and devices; provides ongoing system maintenance and user support.

Resolves user problems with desktop computers, laptops, iPads, and other devices by understanding user needs, analyzing applications, researching and developing options, and implementing technical solutions; informs and educates users about the changes.

Provides exceptional customer service to employees by promptly answering phone calls and emails; provides accurate information and quickly resolves or refers inquiries.

Increases productivity and customer satisfaction by evaluating trends in user requests; proactively recommends improvements; initiates and updates processes.

Creates or updates standard operating procedures by documenting processes and/or revising documentation as operations change.

KNOWLEDGE / ABILITIES / SKILLS: As the Technical Support Specialist, you will have an Associate's Degree in Computer Science plus at least two years of related experience, or an equivalent combination of training, experience, and/or education. Proficient in the use and troubleshooting of Microsoft Windows & Office Suite. Experience with ticketing system concepts, Wi-Fi, Active Directory, VoIP, PowerShell, Group Policy, and OS imaging automation required. Must have a valid driver's license. Occasional travel required.

WORK SCHEDULE: The typical work schedule for this position is Monday - Friday, 9:00 a.m. - 5:00 p.m. for this 37.5 hour per week position. This position will work on-premises at our Concord, NH headquarters. All candidates must be authorized to work for any employer in the United States without sponsorship now and in the future and live in the state of New Hampshire.

Northeast Delta Dental is proud to be an equal opportunity employer.

IF YOU ARE READY TO JOIN OUR TEAM ~ APPLY TODAY!

Location: 03301


Job Posted by ApplicantPro