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Customer Relations Supervisor Jobs (NOW HIRING)

Questx

Client Relations Representative

Boca Raton, FL · On-site

Set customer expectations as regards to responsiveness, feedback and resolution and deliver on said expectation. * Provide weekly updates and reports to Client Relations Supervisor. * Responsible for ...

Horizon Services

Customer Relations Manager

Newark, DE · On-site

$22 - $24/hr

We are searching for a dynamic Customer Relations Specialist to complete handle customer concerns. Responsibilities: Confer with customers by telephone or in person to provide information about ...

K2services

Client Relations Supervisor

Atlanta, GA · On-site

$24/hr

As a Client Relations Supervisor, you will be responsible for overseeing a team of client relations ... Build strong client relationships, improve and maintain customer satisfaction through timely ...

Questx

Client Relations Representative

Boca Raton, FL · On-site

Set customer expectations as regards to responsiveness, feedback and resolution and deliver on said expectation. * Provide weekly updates and reports to Client Relations Supervisor. * Responsible for ...

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Customer Relations Supervisor information

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How much do customer relations supervisor jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for customer relations supervisor in the United States is $26.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $31.25 per hour, depending on experience, location, and employer.

What is the difference between Customer Relations Supervisor vs Customer Service Manager?

AspectCustomer Relations SupervisorCustomer Service Manager
Required CredentialsHigh school diploma or equivalent; experience in customer serviceBachelor's degree often preferred; experience in customer service or team leadership
Work EnvironmentCall centers, retail, hospitality, corporate officesCall centers, retail, corporate offices, service departments
Employer & Industry UsageCustomer-focused roles across various industriesOversees customer service teams, improves service quality
Common Search & ComparisonFocuses on supervising customer relations activitiesFocuses on managing overall customer service operations

The Customer Relations Supervisor primarily oversees customer interactions and maintains relationships, often focusing on specific accounts or regions. The Customer Service Manager has a broader role, managing the entire customer service team and strategy. Both roles require customer service experience, but the supervisor role is more focused on direct relationship management, while the manager handles overall service quality and team leadership.

What are the key skills and qualifications needed to thrive as a Customer Relations Supervisor, and why are they important?

To thrive as a Customer Relations Supervisor, you need expertise in conflict resolution, customer service management, and a background in business or communications, often supported by a relevant degree or equivalent experience. Familiarity with customer relationship management (CRM) software and proficiency in tools like Zendesk or Salesforce are typically required. Exceptional interpersonal skills, leadership, and the ability to remain calm under pressure help you motivate teams and resolve complex customer issues. These skills are crucial for ensuring high customer satisfaction, efficient team operations, and maintaining a positive company reputation.

What is a Customer Relations Supervisor?

A Customer Relations Supervisor is a professional responsible for overseeing a team that manages customer inquiries, complaints, and feedback. They ensure that customers receive high-quality service by training staff, developing customer service policies, and resolving complex issues escalated by their team. Their goal is to maintain customer satisfaction, foster loyalty, and improve the overall customer experience. Additionally, they may analyze customer data and feedback to identify trends and recommend improvements to products or services.

What are some common challenges faced by a Customer Relations Supervisor, and how can they be effectively managed?

Customer Relations Supervisors often encounter challenges such as handling escalated customer complaints, balancing team workloads, and ensuring consistent service quality. Effective management involves strong communication skills, setting clear expectations with both customers and staff, and providing regular training to the team. Proactively addressing issues, fostering a supportive team environment, and using data to identify trends can help supervisors maintain high customer satisfaction and team morale.
What cities are hiring for Customer Relations Supervisor jobs? Cities with the most Customer Relations Supervisor job openings:
Who are the top companies hiring for Customer Relations Supervisor jobs? The top employers for Customer Relations Supervisor jobs are:
What states have the most Customer Relations Supervisor jobs? States with the most job openings for Customer Relations Supervisor jobs include:
What are popular job titles related to Customer Relations Supervisor jobs? For Customer Relations Supervisor jobs, the most frequently searched job titles are:
Customer Relations Supervisor jobs near you
Infographic showing various Customer Relations Supervisor job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $55,649 per year, or $26.8 per hour.
Customer Relations Manager

Customer Relations Manager

Century Communities, Inc.

Houston, TX • On-site

Full-time

PTO

This job post has expired today. Applications are no longer accepted.

Century Communities rating

9.9

Company rating: 9.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

What You'll Do:
The Customer Relations Manager works closely with our home buyers on all customer service and warranty issues, ensuring a positive homebuying experience.
Your Key Responsibilities Include:
  • Manage all activities that involve Homeowners, prospective buyers, trades, and division staffing.
  • Remain in compliance with the Company's policies and procedures.
  • Resolve all customer issues with appropriate team members and trade partners.
  • Accept full responsibility for each Homeowner within the assigned project spanning from the close of escrow to the home's statute of limitations.
  • Follow through on all customer issues.
  • Monitor and intercede on the progress and completion of all repairs by trade partners and assigned personnel.
  • Responsible for the presentation of a professional image.
  • Visit each buyer at the New Buyer Orientation (NBO) and the Pre-Drywall Orientation (PDO).
  • Ensures that the Homeowner is educated on all products and warranties within the home.
  • Thoroughly explain the Company's Limited Warranty to each Homeowner.
  • Ensure the Homeowner is fully aware of the policies and procedures in requesting customer service and emergency service.
  • Facilitate a timely response, execution, and completion of all customer issues.
  • Communicate any necessary work to the Customer Relations Coordinator.
  • Participates in root-cause analysis of issues and sends recommendations to the manager.
  • Manage trades to completion of service requests to customer satisfaction.
  • Perform service-related tasks as requested (adjustments and repairs).
  • Establish and maintain positive internal and external customer relationships.
  • Determine trade accountability for back charges and PO's.
  • Authorize payment for work performed within approval limits.
  • Follow applicable legal protocol and process necessary workflow.
  • Provide leadership with regular updates on escalated issues.
  • Review and support Century's Construction Standards.
  • Perform other duties as needed or assigned.

What You Have:
  • Outstanding Customer Service skills.
  • An excellent communicator with a professional, friendly demeanor.
  • Ability to stay calm under stressful circumstances.
  • Highly proficient in Microsoft applications (Excel, PowerPoint, Word).

Your Education and Experience:
  • Experience in the Construction or Homebuilding industry is strongly preferred.
  • 2+ years of related experience and in residential customer service/home warranty.
  • A college is degree preferred.
  • A high school diploma or GED is required.

#LI-ST1
About Century Communities
Our mission of A Home For Every Dream® is only possible with the best talent in the industry. If that's you, if you're a self-starter, changemaker, and thoughtful collaborator ready to take your career to the next level, then apply today!
As one of the nation's largest homebuilders and an industry leader in online home sales, we strive to create thriving, enduring neighborhoods with lasting livability, focusing on building sustainable, affordably priced homes for our customers while reducing our carbon footprint. For team members, our goal is to provide the resources, opportunities, and benefits needed to build successful, rewarding careers.

What Century Communities employees say

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