ZipRecruiter

Log In

1

Customer Relations Supervisor Jobs (NOW HIRING)

Horizon Services

Customer Relations Manager

Newark, DE · On-site

$22 - $24/hr

We are searching for a dynamic Customer Relations Specialist to complete handle customer concerns. Responsibilities: Confer with customers by telephone or in person to provide information about ...

next page

Showing results 1-20

All JobsCustomer Relations Supervisor Jobs

Customer Relations Supervisor information

See salary details

$12

$26

$50

How much do customer relations supervisor jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for customer relations supervisor in the United States is $26.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $31.25 per hour, depending on experience, location, and employer.

What is the difference between Customer Relations Supervisor vs Customer Service Manager?

AspectCustomer Relations SupervisorCustomer Service Manager
Required CredentialsHigh school diploma or equivalent; experience in customer serviceBachelor's degree often preferred; experience in customer service or team leadership
Work EnvironmentCall centers, retail, hospitality, corporate officesCall centers, retail, corporate offices, service departments
Employer & Industry UsageCustomer-focused roles across various industriesOversees customer service teams, improves service quality
Common Search & ComparisonFocuses on supervising customer relations activitiesFocuses on managing overall customer service operations

The Customer Relations Supervisor primarily oversees customer interactions and maintains relationships, often focusing on specific accounts or regions. The Customer Service Manager has a broader role, managing the entire customer service team and strategy. Both roles require customer service experience, but the supervisor role is more focused on direct relationship management, while the manager handles overall service quality and team leadership.

What are the key skills and qualifications needed to thrive as a Customer Relations Supervisor, and why are they important?

To thrive as a Customer Relations Supervisor, you need expertise in conflict resolution, customer service management, and a background in business or communications, often supported by a relevant degree or equivalent experience. Familiarity with customer relationship management (CRM) software and proficiency in tools like Zendesk or Salesforce are typically required. Exceptional interpersonal skills, leadership, and the ability to remain calm under pressure help you motivate teams and resolve complex customer issues. These skills are crucial for ensuring high customer satisfaction, efficient team operations, and maintaining a positive company reputation.

What is a Customer Relations Supervisor?

A Customer Relations Supervisor is a professional responsible for overseeing a team that manages customer inquiries, complaints, and feedback. They ensure that customers receive high-quality service by training staff, developing customer service policies, and resolving complex issues escalated by their team. Their goal is to maintain customer satisfaction, foster loyalty, and improve the overall customer experience. Additionally, they may analyze customer data and feedback to identify trends and recommend improvements to products or services.

What are some common challenges faced by a Customer Relations Supervisor, and how can they be effectively managed?

Customer Relations Supervisors often encounter challenges such as handling escalated customer complaints, balancing team workloads, and ensuring consistent service quality. Effective management involves strong communication skills, setting clear expectations with both customers and staff, and providing regular training to the team. Proactively addressing issues, fostering a supportive team environment, and using data to identify trends can help supervisors maintain high customer satisfaction and team morale.
What cities are hiring for Customer Relations Supervisor jobs? Cities with the most Customer Relations Supervisor job openings:
Who are the top companies hiring for Customer Relations Supervisor jobs? The top employers for Customer Relations Supervisor jobs are:
What states have the most Customer Relations Supervisor jobs? States with the most job openings for Customer Relations Supervisor jobs include:
What are popular job titles related to Customer Relations Supervisor jobs? For Customer Relations Supervisor jobs, the most frequently searched job titles are:
Customer Relations Supervisor jobs near you
Customer Relations Manager

Customer Relations Manager

Crain Automotive

Little Rock, AR

Full-time

Posted 11 days ago

Crain Automotive rating

5.8

Company rating: 5.8 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

114th of 142 rated car dealerships

Job description

```html
Customer Relations ManagerLocation: Crain Chevrolet of Little Rock

Address: 9911 Interstate 30, Little Rock, AR, 72209

Job Description

Crain Chevrolet of Little Rock is seeking a dedicated and proactive Customer Relations Manager to join our team. The ideal candidate will be responsible for managing and enhancing our customer relationships, ensuring a positive experience for every client, and supporting the dealership’s commitment to exceptional service.

Key Responsibilities
  • Develop and maintain strong relationships with customers to foster loyalty and repeat business.
  • Address and resolve customer inquiries, concerns, and complaints promptly and professionally.
  • Collaborate with sales, service, and other departments to ensure seamless customer experiences.
  • Monitor customer feedback and implement strategies to improve satisfaction and retention.
  • Manage customer communication channels including phone, email, and in-person interactions.
  • Track and report on customer relations metrics to support continuous improvement.
Required Skills
  • Customer Relations: Proven ability to build and maintain positive relationships with customers.
  • Self Management: Strong organizational skills with the ability to work independently and manage multiple priorities.
  • Time Management: Efficiently manage time to meet deadlines and handle customer needs promptly.
Qualifications
  • Previous experience in customer relations or a related field preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficiency with customer management software and Microsoft Office Suite is a plus.

If you are passionate about delivering outstanding customer service and thrive in a dynamic environment, we encourage you to apply for the Customer Relations Manager position at Crain Chevrolet of Little Rock.

```

What Crain Automotive employees say

Benefits

Workplace

Get the full story on Breakroom

Apply