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Customer Relations Supervisor Jobs in Tennessee (NOW HIRING)

corpay

Customer Relations Representative

Brentwood, TN · Hybrid

You will report directly to the Operations Supervisor and regularly collaborate with other internal departments. How We Work As a Customer Relations Representative you will be expected to work in a ...

corpay

Customer Relations Representative

Brentwood, TN · Hybrid

You will report directly to the Operations Supervisor and regularly collaborate with other internal departments. How We Work As a Customer Relations Representative you will be expected to work in a ...

corpay

Customer Relations Representative

Brentwood, TN · Hybrid

You will report directly to the Operations Supervisor and regularly collaborate with other internal departments. How We Work As a Customer Relations Representative you will be expected to work in a ...

corpay

Customer Relations Representative

Brentwood, TN · Hybrid

You will report directly to the Operations Supervisor and regularly collaborate with other internal departments. How We Work As a Customer Relations Representative you will be expected to work in a ...

Corpay

Customer Relations Representative

Brentwood, TN · On-site

You will report directly to the Operations Supervisor and regularly collaborate with other internal departments. How We Work As a Customer Relations Representative you will be expected to work in a ...

Thompson Industrial Services LLC

$19.95 - $64.09/hr

Thompson Industrial , Powered by Clean Harbors, is looking for a  Supervisor IS (Industrial ... good customer relations by providing quality, timely industrial cleaning services. The ...

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All JobsCustomer Relations Supervisor JobsCustomer Relations Supervisor Jobs in Tennessee

Customer Relations Supervisor information

See Tennessee salary details

$11

$24

$45

How much do customer relations supervisor jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer relations supervisor in Tennessee is $24.28, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $28.37 per hour, depending on experience, location, and employer.

What is a customer relations supervisor?

A Customer Relations Supervisor is a professional responsible for overseeing a team that manages customer inquiries, complaints, and feedback. They ensure that customers receive high-quality service by training staff, developing customer service policies, and resolving complex issues escalated by their team. Their goal is to maintain customer satisfaction, foster loyalty, and improve the overall customer experience. Additionally, they may analyze customer data and feedback to identify trends and recommend improvements to products or services.

What are the key skills and qualifications needed to thrive as a customer relations supervisor?

To thrive as a Customer Relations Supervisor, you need expertise in conflict resolution, customer service management, and a background in business or communications, often supported by a relevant degree or equivalent experience. Familiarity with customer relationship management (CRM) software and proficiency in tools like Zendesk or Salesforce are typically required. Exceptional interpersonal skills, leadership, and the ability to remain calm under pressure help you motivate teams and resolve complex customer issues. These skills are crucial for ensuring high customer satisfaction, efficient team operations, and maintaining a positive company reputation.

What are some common challenges faced by a customer relations supervisor, and how can they be effectively managed?

Customer Relations Supervisors often encounter challenges such as handling escalated customer complaints, balancing team workloads, and ensuring consistent service quality. Effective management involves strong communication skills, setting clear expectations with both customers and staff, and providing regular training to the team. Proactively addressing issues, fostering a supportive team environment, and using data to identify trends can help supervisors maintain high customer satisfaction and team morale.

What is the difference between Customer Relations Supervisor vs Customer Service Manager?

AspectCustomer Relations SupervisorCustomer Service Manager
Required CredentialsHigh school diploma or equivalent; experience in customer serviceBachelor's degree often preferred; experience in customer service or team leadership
Work EnvironmentCall centers, retail, hospitality, corporate officesCall centers, retail, corporate offices, service departments
Employer & Industry UsageCustomer-focused roles across various industriesOversees customer service teams, improves service quality
Common Search & ComparisonFocuses on supervising customer relations activitiesFocuses on managing overall customer service operations

The Customer Relations Supervisor primarily oversees customer interactions and maintains relationships, often focusing on specific accounts or regions. The Customer Service Manager has a broader role, managing the entire customer service team and strategy. Both roles require customer service experience, but the supervisor role is more focused on direct relationship management, while the manager handles overall service quality and team leadership.

Is customer relations a stressful job?

Customer Relations Supervisors often handle challenging interactions and resolve complaints, which can contribute to workplace stress. The level of stress varies depending on the industry, workload, and support systems in place, but strong communication and problem-solving skills are essential to managing stress effectively.

What are popular job titles related to Customer Relations Supervisor jobs in TN?

For Customer Relations Supervisor jobs in TN, the most frequently searched job titles are:

Customer Relations Supervisor jobs near you
Infographic showing various Customer Relations Supervisor job openings in Tennessee as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $50,508 per year, or $24.3 per hour.

Customer Relations Representative

corpay

Brentwood, TN • Hybrid

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Corpay rating

7.4

Company rating: 7.4 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

13th of 21 rated payment service providers

Job description

What We Need

Corpay is currently looking to hire a Customer Relations Representative within our Fuel division. This position falls under our NAT/NAL lines of business and is in Brentwood, TN. In this role, you will provide business to business (B2B) support through inbound emails and phone calls to resolve client and cardholder requests to ensure satisfaction and retention. This position is responsible for assisting with various aspects of client relationships to ensure satisfaction and effective use of products and services to support client retention. You will report directly to the Operations Supervisor and regularly collaborate with other internal departments.

How We Work

As a Customer Relations Representative you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:

  • Assigned workspace in Brentwood office.
  • Company-issued equipment + remote access
  • Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

  • Ability to react quickly and decisively to resolve customer issues in a professional manner.
  • Ability to work calmly in a fast-paced team environment; manage special projects without compromising other responsibilities.
  • Highly responsive to customer emails (Cases) and support customer calls when necessary; utilize available tools to track appointments and manage priorities.
  • In-depth knowledge of products, services, and systems; ability to proactively train and recommend best practices to clients.
  • Effectively interact with internal departments to support customer base.
  • Demonstrate mastery of product knowledge, best practices, business policy, resolution procedures, and resource utilization for a primary product or service
  • Meet minimum productivity requirements in regard to department goals and standard operating procedures.

Qualifications & Skills

  • High School Education or equivalent, required.
  • 2+ Office environment experience
  • Successful B2B experience preferred with ability to be coached, initiative, and desire to have successful career path within.
  • Must maintain an attendance record within company standards, and remain knowledgeable of new products, services, and procedures.
  • Excellent level of personal organization. Demonstrated, strong people skills, analytical skills, attention to detail, follow-up skills.
  • Excellent communication skills, both verbal and written to effectively communicate our product offerings and functionality.
  • Superior customer service skills are required, with the ability to react quickly and decisively to resolve customer issues in a professional manner.
  • Proficient phone and computer skills; Ability to answer and manage inbound calls, make outbound calls, and work with the other internal departments.

 Benefits & Perks

  • Medical, Dental & Vision benefits available the 1st month after hire
  • Automatic enrollment into our 401k plan (subject to eligibility requirements)
  • Virtual fitness classes offered company wide.
  • Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time
  • Employee discounts with major providers (i.e., wireless, gym, car rental, etc.)
  • Philanthropic support with both local and national organizations
  • Fun culture with company-wide contests and prizes

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