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Customer Relations Supervisor Jobs (NOW HIRING)

corto

Customer Relations Specialist

Modesto, CA · On-site

$25 - $27/hr

Customer Relations Supervisor Department: Customer Service Classification: Full-time, Non-Exempt Pay: $25.00 - $27.00 per hour Stanislaus Mission: To attract quality-oriented restaurateurs with ...

Corto Olive

Customer Relations Specialist

Modesto, CA · On-site

$25 - $27/hr

Customer Relations Supervisor Department: Customer Service Classification: Full-time, Non-Exempt Pay: $25.00 - $27.00 per hour Stanislaus Mission To attract quality-oriented restaurateurs with ...

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How much do customer relations supervisor jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for customer relations supervisor in the United States is $26.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $31.25 per hour, depending on experience, location, and employer.

What is the difference between Customer Relations Supervisor vs Customer Service Manager?

AspectCustomer Relations SupervisorCustomer Service Manager
Required CredentialsHigh school diploma or equivalent; experience in customer serviceBachelor's degree often preferred; experience in customer service or team leadership
Work EnvironmentCall centers, retail, hospitality, corporate officesCall centers, retail, corporate offices, service departments
Employer & Industry UsageCustomer-focused roles across various industriesOversees customer service teams, improves service quality
Common Search & ComparisonFocuses on supervising customer relations activitiesFocuses on managing overall customer service operations

The Customer Relations Supervisor primarily oversees customer interactions and maintains relationships, often focusing on specific accounts or regions. The Customer Service Manager has a broader role, managing the entire customer service team and strategy. Both roles require customer service experience, but the supervisor role is more focused on direct relationship management, while the manager handles overall service quality and team leadership.

What are the key skills and qualifications needed to thrive as a Customer Relations Supervisor, and why are they important?

To thrive as a Customer Relations Supervisor, you need expertise in conflict resolution, customer service management, and a background in business or communications, often supported by a relevant degree or equivalent experience. Familiarity with customer relationship management (CRM) software and proficiency in tools like Zendesk or Salesforce are typically required. Exceptional interpersonal skills, leadership, and the ability to remain calm under pressure help you motivate teams and resolve complex customer issues. These skills are crucial for ensuring high customer satisfaction, efficient team operations, and maintaining a positive company reputation.

What is a Customer Relations Supervisor?

A Customer Relations Supervisor is a professional responsible for overseeing a team that manages customer inquiries, complaints, and feedback. They ensure that customers receive high-quality service by training staff, developing customer service policies, and resolving complex issues escalated by their team. Their goal is to maintain customer satisfaction, foster loyalty, and improve the overall customer experience. Additionally, they may analyze customer data and feedback to identify trends and recommend improvements to products or services.

What are some common challenges faced by a Customer Relations Supervisor, and how can they be effectively managed?

Customer Relations Supervisors often encounter challenges such as handling escalated customer complaints, balancing team workloads, and ensuring consistent service quality. Effective management involves strong communication skills, setting clear expectations with both customers and staff, and providing regular training to the team. Proactively addressing issues, fostering a supportive team environment, and using data to identify trends can help supervisors maintain high customer satisfaction and team morale.
What cities are hiring for Customer Relations Supervisor jobs? Cities with the most Customer Relations Supervisor job openings:
Who are the top companies hiring for Customer Relations Supervisor jobs? The top employers for Customer Relations Supervisor jobs are:
What states have the most Customer Relations Supervisor jobs? States with the most job openings for Customer Relations Supervisor jobs include:
What are popular job titles related to Customer Relations Supervisor jobs? For Customer Relations Supervisor jobs, the most frequently searched job titles are:
Customer Relations Supervisor jobs near you
Infographic showing various Customer Relations Supervisor job openings in the United States as of June 2026, with employment types broken down into 74% Full Time, 23% Part Time, and 3% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $55,649 per year, or $26.8 per hour.

Customer Relations Specialist

corto

Modesto, CA • On-site

$25 - $27/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Customer Relations Specialist

Job Category: Customer Service

Position Title: Customer Relations Specialist

Reports to: Customer Relations Supervisor

Department: Customer Service

Classification: Full-time, Non-Exempt

Pay: $25.00 – $27.00 per hour

Stanislaus Mission: To attract quality-oriented restaurateurs with consistently superior tomatoes and olive oil, keep them through legendary service, and invest in talented people who share our dedication to customer success.

The Company: Stanislaus Food Products is a nationally recognized, family-owned company known for crafting the finest Italian-style tomatoes and sauces for top-quality Italian restaurants and pizzerias.

If you take pride in the quality of your work and prefer working on a team of talented individuals who share your passion for excellence, we invite you to apply for this exciting opportunity! This is a full-time position located on-site at our Modesto Administrative office.

The Customer Relations Specialist plays a key role in maintaining strong relationships with our restaurateur customers across North America. This is a high-volume, phone-based role where team members spend approximately 80%–90% of their day making outbound calls to existing customers. The focus is on expressing appreciation for their loyalty, ensuring satisfaction, and providing knowledgeable product support. In addition, the Customer Relations Specialist handles in-bound calls, assisting customers with product and business-related inquiries. Our team takes pride in delivering excellent service by answering all incoming calls promptly within three rings.

This position will be primarily responsible for:

  • Building and maintaining rapport with existing customers and new contacts.
  • Retaining and communicating product knowledge; acting as a subject matter expert (SME) on company products.
  • Documenting customer interactions and maintaining updated customer records.
  • Meeting or exceeding call activity expectations while maintaining quality standards.
  • Managing call logs, submitting reports, and supporting departmental reporting requirements.
  • Supporting administrative tasks, including reporting, documentation, and internal coordination.
  • Identifying customer concerns or opportunities and escalating issues as needed.
  • Collaborating with internal teams to support customer and business needs.
  • Participating in cross-training to support multiple functions.
  • Performing other duties as assigned.

Minimum Qualifications:

  • High school diploma or equivalent.
  • Minimum 1 year customer service or account management experience.
  • Positive, upbeat, and customer-focused attitude.
  • Strong active listening and communication skills (verbal and written).
  • Detail-oriented with a high level of accuracy.
  • Ability to work independently and collaboratively in a team environment.
  • Comfortable working in a high-volume, phone-based role.

Preferred Qualifications:

  • Bilingual in Spanish, French, and/or Italian.
  • 2+ years of customer service experience or account management experience.

Physical Requirements:

Rare lifting, carrying, pushing, and/or pulling; rare stooping, kneeling, crouching, and/or crawling; and frequent fine finger dexterity. Generally, the job requires the following percentages of time committed to physical activity: 60% or more sitting, 20% or less walking, and 20% or less standing. The job is performed under moderate temperature variations and in an office environment. Unrestricted visual and audio abilities are required for the safety of all employees. The ability to lift up to 35 lbs. is required.

Wellbeing: In addition to our solid track record as a stable, growing employer, we offer a variety of different benefits depending on your role:

  • Physical Wellness – Medical plan options, Dental, Vision.
  • Social Wellness – Paid Time Off, Company Holidays, Federal and State Leave of Absences.
  • Development Wellness – Recognition, Development Training Programs, Succession Planning, Tuition Reimbursement.
  • Emotional Wellness – Employee Assistance Program, People Operations Department -Open Door Policy.
  • Financial Wellness – Competitive Salary, Performance based bonus, 401k Program, Life Insurance.
  • Nutrition Wellness – Access to best-in-class tomato sauce and olive oil products.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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