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Customer Experience Leader Jobs (NOW HIRING)

Amscot Financial

Customer Experience Associate

Kissimmee, FL · On-site

$14.50 - $19.25/hr

Customer Experience Associate Do you love helping people? Are you energized by creating great ... In fact, 100% of our Branch Leaders and District Leaders started as entry-level associates. With ...

Tjx

Customer Experience Associate

San Jose, CA · On-site

$18.95 - $19.45/hr

Leads by example by engaging and interacting with all customers, and maintaining a clean and ... Creates a positive internal and external customer experience * Promotes a culture of honesty and ...

ontrac

Customer Experience Consultant

Chicago, IL · Hybrid

$104K - $157K/yr

Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery ... The Customer Experience Consultant leads the day-to-day execution of the Customer Control Tower ...

RH

Customer Experience Associate

San Jose, CA · On-site

$19.25 - $25.75/hr

Associate, Customer Experience, Corte Madera, CA, United States RH at its core is about taste, and ... Collaborate with cross-functional partners and Leaders to ensure the customer's needs are not only ...

RH

Customer Experience Associate

Mundelein, IL · On-site

$16.75 - $22.50/hr

Associate, Customer Experience, Corte Madera, CA, United States RH at its core is about taste, and ... Collaborate with cross-functional partners and Leaders to ensure the customer's needs are not only ...

Epay Policy

Customer Experience Analyst

Austin, TX · On-site

You'll work with our team leadership, our AI engineer and analytics team to build clean metrics ... Support Customer Experience Operations Own the metrics that matter: customer onboarding speed, time ...

New

Birge & Held

Customer Experience Associate

Noblesville, IN · On-site

$15.50 - $20.75/hr

We expect every employee within our organization to be a leader working in a collaborative ... Education, Experience, And Skills * Demonstrated passion for customer service. * Strong ...

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Customer Experience Leader information

See salary details

$16K

$78.9K

$114K

How much do customer experience leader jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer experience leader in the United States is $78,878.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $102,500.00 per year, depending on experience, location, and employer.

What is a customer experience leader?

Customer Experience Leaders are professionals responsible for overseeing and improving the interactions customers have with a company across all touchpoints. Their main goal is to ensure a positive, seamless, and consistent experience for customers, which often involves collaborating with various departments, analyzing customer feedback, and implementing strategies for service improvement. By focusing on customer satisfaction and loyalty, Customer Experience Leaders help businesses build strong relationships with their clients and drive long-term growth.

How does a customer experience leader typically collaborate with other departments to enhance the customer journey?

A Customer Experience Leader frequently works cross-functionally with departments such as marketing, sales, product development, and support teams to identify pain points and implement improvements. They facilitate regular meetings to share customer feedback and trends, ensuring that all teams are aligned on customer expectations and solutions. Collaboration often involves developing training materials, refining processes, and setting shared goals to deliver a seamless and satisfying customer experience. This role requires strong communication skills and the ability to advocate for the customer's voice across the organization.

What are the key skills and qualifications needed to thrive as a customer experience leader, and why are they important?

To thrive as a Customer Experience Leader, you need expertise in customer service management, analytical problem-solving, and a background in business or communications, often supported by a relevant degree or industry experience. Familiarity with customer relationship management (CRM) platforms, data analytics tools, and customer feedback systems is typically required. Exceptional communication, leadership, and emotional intelligence are soft skills that set top performers apart in this role. These skills and tools are crucial for driving customer satisfaction, fostering team engagement, and implementing strategies that enhance overall customer experience.

What is the difference between Customer Experience Leader vs Customer Service Manager?

AspectCustomer Experience LeaderCustomer Service Manager
Primary FocusOverall customer journey and strategic experience improvementsManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience strategies, leadership, analyticsCustomer service skills, team management, conflict resolution
Work EnvironmentCross-departmental collaboration, strategic planningCustomer support centers, call centers, support teams
Industry UsageRetail, tech, hospitality, and service sectorsRetail, telecom, banking, and service industries

The Customer Experience Leader focuses on shaping the overall customer journey and strategic improvements, often working across departments. In contrast, the Customer Service Manager handles daily customer support operations and team management. Both roles require strong communication skills, but the Experience Leader emphasizes strategic planning and analytics, while the Service Manager concentrates on team performance and issue resolution.

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Customer Experience Leader jobs near you
Infographic showing various Customer Experience Leader job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $78,878 per year, or $37.9 per hour.

Customer Experience Associate

Amscot Financial

Jacksonville, FL • On-site

$14 - $18.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Amscot rating

7.8

Company rating: 7.8 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

Job description

Customer Experience Associate
Do you love helping people? Are you energized by creating great customer experiences? If you have experience in restaurants, retail, hospitality, or customer service, we'd love to meet you.
At Amscot, we believe every customer interaction is an opportunity to make someone's day a little easier. We're looking for friendly, dependable people who enjoy serving others and are ready to build a rewarding career with a company that believes in developing its people.
Why You'll Love Working at Amscot
Grow Your Career
Many of our leaders started exactly where you'll begin. In fact, 100% of our Branch Leaders and District Leaders started as entry-level associates. With paid training, coaching, and ongoing development, you'll have every opportunity to grow your career.
Make a Difference
Every day, you'll help customers with financial solutions they depend on while creating an experience that leaves them feeling welcomed, respected, and valued.
Outstanding Benefits
  • Paid training and mentorship
  • Competitive starting pay with advancement opportunities
  • Paid holidays and vacation
  • 401(k) with company match
  • Medical, dental, and vision insurance
  • Company-paid life insurance
  • Company-paid short- and long-term disability
  • Optional supplemental insurance
  • Flexible scheduling based on business needs
  • One weekday and one weekend day off each week

What We're Looking For
We're looking for people who:
  • Enjoy helping others
  • Have a positive attitude and strong communication skills
  • Thrive in fast-paced environments
  • Take pride in providing exceptional customer service
  • Work well as part of a team
  • Are dependable and eager to learn
  • Can work nights and weekends
  • Have reliable transportation
  • Have a high school diploma or GED

Experience We Love
Experience in restaurants, retail, hotels, customer service, hospitality, grocery, healthcare, or other customer-facing roles is highly valued-but a great attitude and willingness to learn matter even more.
About Amscot
Since 1989, millions of Floridians have trusted Amscot for the financial services they need. Our mission is simple:
Making lives better through financial solutions™.
If you're looking for more than just a job-and want a career where you can grow, serve others, and make a meaningful impact-we'd love to hear from you.
Amscot is an Equal Opportunity Employer and maintains a smoke- and drug-free workplace. Background and drug screenings are required.
  • High school diploma or GED required.
  • Strong communication and customer service skills.
  • Flexibility to work nights and weekends.
  • Reliable transportation.

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