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Customer Experience Leader Jobs (NOW HIRING)

Basis AI

Customer Education Lead

New York, NY · On-site

$125K - $250K/yr

... leaders. "Basis is on the frontier of building production-grade, long-horizon agents. They've ... AI company - Experience running content operations: you can produce high-quality content ...

RH

Assistant Leader, Customer Experience

Tracy, CA · On-site

RH is seeking an Assistant Customer Experience Leader who has in-depth knowledge and understanding of contact center operations and procedures. This role is a subject-matter expert who will mentor ...

Anytime Fitness

Member Experience Leader

Bellingham, WA · On-site

$13.25 - $16.75/hr

... customer service experience. b) account administration to current gym members. c) creating and ... leads and selling memberships to non-members. The MXL also monitors the gym environment and ...

Carhartt

Consumer Experience Leader (FT)

Albany, NY · On-site

$20.40 - $25/hr

We build lasting customer relationships by delivering solutions that prioritize their needs. Above ... Bringing to life the ultimate retail consumer experience. * Support the Store Leader and Assistant ...

Ahold Delhaize

PT Customer Lead (504004)

Graham, NC

Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are ...

Carhartt

Consumer Experience Leader (FT)

Dedham, MA · On-site

$20.40 - $25/hr

We build lasting customer relationships by delivering solutions that prioritize their needs. Above ... Bringing to life the ultimate retail consumer experience. * Support the Store Leader and Assistant ...

Ahold Delhaize

Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are ...

McDonald's

Guest Experience Leader (GEL)

Arlington, TX · On-site

$12.25 - $15.25/hr

The Guest Experience Leader gets to create feel-good moments everyday with customers by: • Greeting guests and communicating with them while ordering • Offering help with using the ordering ...

Michaels Stores, Inc.

CEM

Vista, CA · On-site

$17.75 - $23.10/hr

... the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership ...

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All JobsCustomer Experience Leader Jobs

Customer Experience Leader information

See salary details

$16K

$78.9K

$114K

How much do customer experience leader jobs pay per year?

As of Jun 13, 2026, the average yearly pay for customer experience leader in the United States is $78,878.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $102,500.00 per year, depending on experience, location, and employer.

What is the difference between Customer Experience Leader vs Customer Service Manager?

AspectCustomer Experience LeaderCustomer Service Manager
Primary FocusOverall customer journey and strategic experience improvementsManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience strategies, leadership, analyticsCustomer service skills, team management, conflict resolution
Work EnvironmentCross-departmental collaboration, strategic planningCustomer support centers, call centers, support teams
Industry UsageRetail, tech, hospitality, and service sectorsRetail, telecom, banking, and service industries

The Customer Experience Leader focuses on shaping the overall customer journey and strategic improvements, often working across departments. In contrast, the Customer Service Manager handles daily customer support operations and team management. Both roles require strong communication skills, but the Experience Leader emphasizes strategic planning and analytics, while the Service Manager concentrates on team performance and issue resolution.

What are Customer Experience Leaders?

Customer Experience Leaders are professionals responsible for overseeing and improving the interactions customers have with a company across all touchpoints. Their main goal is to ensure a positive, seamless, and consistent experience for customers, which often involves collaborating with various departments, analyzing customer feedback, and implementing strategies for service improvement. By focusing on customer satisfaction and loyalty, Customer Experience Leaders help businesses build strong relationships with their clients and drive long-term growth.

What are the key skills and qualifications needed to thrive as a Customer Experience Leader, and why are they important?

To thrive as a Customer Experience Leader, you need expertise in customer service management, analytical problem-solving, and a background in business or communications, often supported by a relevant degree or industry experience. Familiarity with customer relationship management (CRM) platforms, data analytics tools, and customer feedback systems is typically required. Exceptional communication, leadership, and emotional intelligence are soft skills that set top performers apart in this role. These skills and tools are crucial for driving customer satisfaction, fostering team engagement, and implementing strategies that enhance overall customer experience.

How does a Customer Experience Leader typically collaborate with other departments to enhance the customer journey?

A Customer Experience Leader frequently works cross-functionally with departments such as marketing, sales, product development, and support teams to identify pain points and implement improvements. They facilitate regular meetings to share customer feedback and trends, ensuring that all teams are aligned on customer expectations and solutions. Collaboration often involves developing training materials, refining processes, and setting shared goals to deliver a seamless and satisfying customer experience. This role requires strong communication skills and the ability to advocate for the customer's voice across the organization.
More about Customer Experience Leader jobs
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Who are the top companies hiring for Customer Experience Leader jobs? The top employers for Customer Experience Leader jobs are:
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Customer Experience Leader jobs near you
Infographic showing various Customer Experience Leader job openings in the United States as of June 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $78,878 per year, or $37.9 per hour.

Member Experience Leader

Anytime Fitness

Mount Vernon, WA • On-site

Part-time

Posted 19 days ago

Job description

Member Experience Leader (MXL)
- Anytime Fitness Skagit County (Mount Vernon & Sedro Woolley)
Job Summary: Anytime Fitness is seeking a driven and sales-focused Member Experience Manager to lead our gym to new heights. This role is perfect for an energetic leader who thrives on growing membership and personal training revenue while fostering a welcoming and engaging fitness community. As the face of the club, you will drive sales, establish community partnerships, and inspire a team to deliver exceptional experiences that keep members coming back.
Key Responsibilities
Membership & Training Sales - Primary Focus
Proactively generate leads, conduct outreach, and close sales to grow gym membership and personal training services.
Develop and execute strategies to meet and exceed membership and revenue goals.
Build relationships with prospective and current members to enhance retention and upsell training services.
Utilize sales scripts, follow-up processes, and CRM tools to track and convert leads.
Community & Brand Growth
Actively network and build partnerships with local businesses, schools, and influencers to drive brand awareness and attract new members.
Plan and execute community events, promotions, and engagement campaigns that increase club exposure.
Promote Anytime Fitness' mission through social media, referrals, and outreach initiatives.
Teamwork & Culture Building
Work with and assist staff to ensure outstanding member experiences and sales performance.
Develop a high-energy, results-driven culture focused on accountability, teamwork, and customer service.
Participate in team meetings on sales techniques, service excellence, and gym operations.
Operational Excellence
Manage daily club operations to ensure a clean, welcoming, and efficient facility.
Monitor key performance metrics and implement strategies for continuous improvement.
Ensure the club delivers an exceptional first impression to every visitor.
Job Requirements
The ideal candidate is a self-motivated, results-oriented leader with a passion for fitness and sales.
Prior sales experience is required (fitness industry experience is a plus but not necessary).
Strong ability to connect with people, influence decisions, and close sales.
Highly driven to meet and exceed performance goals.
Excellent communication, organization, and time management skills.
Comfortable with technology, CRM systems, and social media marketing.
Availability to work flexible hours, including evenings and 1 or more Saturdays a month.
( Shifts can start as early as 9am and end as late as 7pm )
If you're ready to take ownership of a thriving gym, drive sales, and make a lasting impact on your community, apply today!

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