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Customer Experience Leader Jobs (NOW HIRING)

Ahold Delhaize

PT Customer Lead (413648)

Columbia, SC · On-site

... work experience and reward performance and commitment. We are committed to the professional ... customer lead Food Lion provides equal employment opportunities to all associates and applicants ...

Staccato 2011

Experience Leader/Maintenance

Pahrump, NV · On-site

THE POSITION We are seeking a highly motivated and experienced Experience Lead/Maintenance to lead ... Excellent communication, public speaking, and customer service skills. * Ability to manage groups ...

Nevada PF LLC

Experience Leader/Maintenance

Pahrump, NV · On-site

THE POSITION We are seeking a highly motivated and experienced Experience Lead/Maintenance to lead ... Excellent communication, public speaking, and customer service skills. * Ability to manage groups ...

RH

Assistant Leader, Customer Experience

Tracy, CA · On-site

$29 - $41/hr

RH is seeking an Assistant Customer Experience Leader who has in-depth knowledge and understanding of contact center operations and procedures. This role is a subject-matter expert who will mentor ...

Food Lion

PT Customer Lead

Shallotte, NC · On-site

Retail Operations Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000.

Anytime Fitness

Member Experience Leader

Bellingham, WA · On-site

$13.25 - $16.75/hr

... customer service experience. b) account administration to current gym members. c) creating and ... leads and selling memberships to non-members. The MXL also monitors the gym environment and ...

Chick-fil-A

PM Guest Experience Leader

Piedmont, SC

$14 - $18/hr

Chick-fil-A Immediate Guest Experience Leaders Needed Are you passionate about delivering exceptional customer service and creating memorable experiences? Do you thrive in a fast-paced, team-oriented ...

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Customer Experience Leader information

See salary details

$16K

$78.9K

$114K

How much do customer experience leader jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer experience leader in the United States is $78,878.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $102,500.00 per year, depending on experience, location, and employer.

What is a customer experience leader?

Customer Experience Leaders are professionals responsible for overseeing and improving the interactions customers have with a company across all touchpoints. Their main goal is to ensure a positive, seamless, and consistent experience for customers, which often involves collaborating with various departments, analyzing customer feedback, and implementing strategies for service improvement. By focusing on customer satisfaction and loyalty, Customer Experience Leaders help businesses build strong relationships with their clients and drive long-term growth.

How does a customer experience leader typically collaborate with other departments to enhance the customer journey?

A Customer Experience Leader frequently works cross-functionally with departments such as marketing, sales, product development, and support teams to identify pain points and implement improvements. They facilitate regular meetings to share customer feedback and trends, ensuring that all teams are aligned on customer expectations and solutions. Collaboration often involves developing training materials, refining processes, and setting shared goals to deliver a seamless and satisfying customer experience. This role requires strong communication skills and the ability to advocate for the customer's voice across the organization.

What are the key skills and qualifications needed to thrive as a customer experience leader, and why are they important?

To thrive as a Customer Experience Leader, you need expertise in customer service management, analytical problem-solving, and a background in business or communications, often supported by a relevant degree or industry experience. Familiarity with customer relationship management (CRM) platforms, data analytics tools, and customer feedback systems is typically required. Exceptional communication, leadership, and emotional intelligence are soft skills that set top performers apart in this role. These skills and tools are crucial for driving customer satisfaction, fostering team engagement, and implementing strategies that enhance overall customer experience.

What is the difference between Customer Experience Leader vs Customer Service Manager?

AspectCustomer Experience LeaderCustomer Service Manager
Primary FocusOverall customer journey and strategic experience improvementsManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience strategies, leadership, analyticsCustomer service skills, team management, conflict resolution
Work EnvironmentCross-departmental collaboration, strategic planningCustomer support centers, call centers, support teams
Industry UsageRetail, tech, hospitality, and service sectorsRetail, telecom, banking, and service industries

The Customer Experience Leader focuses on shaping the overall customer journey and strategic improvements, often working across departments. In contrast, the Customer Service Manager handles daily customer support operations and team management. Both roles require strong communication skills, but the Experience Leader emphasizes strategic planning and analytics, while the Service Manager concentrates on team performance and issue resolution.

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Customer Experience Leader jobs near you
Infographic showing various Customer Experience Leader job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $78,878 per year, or $37.9 per hour.

PT Customer Lead (542412)

Ahold Delhaize

Madison, VA • On-site

Part-time

Posted 25 days ago

Ahold Delhaize USA rating

5.8

Company rating: 5.8 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

75th of 124 rated grocery stores

Job description

PT Customer Lead Position

What Ahold Delhaize USA employees say

Pay

Benefits

Hours and flexibility

Workplace

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