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Customer Experience Leader Jobs (NOW HIRING)

Steadily

Client Experience Leader

Overland Park, KS · On-site

This is a senior leadership role on the Customer Support side of our Client Experience org. This role is for someone who has already built strategy and run organizations at scale, not someone ...

McDonald's

Guest Experience Leader

Bartonville, IL · On-site

$15/hr

The Guest Experience Leader gets to create feel-good moments everyday with customers by: * Greeting our guests and communicating with them while ordering * Offering help with using the ordering ...

Staccato 2011

Experience Leader/Maintenance

Pahrump, NV · On-site

THE POSITION We are seeking a highly motivated and experienced Experience Lead/Maintenance to lead ... Excellent communication, public speaking, and customer service skills. * Ability to manage groups ...

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Tailscale

Team Lead, Customer Engineering

Team Lead, Customer Engineering Remote (Singapore) Tailscale is building the new Internet by ... of experience in a leadership, management, or formal mentoring capacity. * Proven experience ...

TekWissen LLC

Customer Allocations Lead

Hershey, PA · On-site

Develop data-backed allocation recommendations for leadership (IDP, CSC, or escalation to USLT ... Operating since 2009, we draw upon more than a decade of staffing experience to deliver critical ...

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Customer Experience Leader information

See salary details

$16K

$78.9K

$114K

How much do customer experience leader jobs pay per year?

As of Jul 1, 2026, the average yearly pay for customer experience leader in the United States is $78,878.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $102,500.00 per year, depending on experience, location, and employer.

What is the difference between Customer Experience Leader vs Customer Service Manager?

AspectCustomer Experience LeaderCustomer Service Manager
Primary FocusOverall customer journey and strategic experience improvementsManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience strategies, leadership, analyticsCustomer service skills, team management, conflict resolution
Work EnvironmentCross-departmental collaboration, strategic planningCustomer support centers, call centers, support teams
Industry UsageRetail, tech, hospitality, and service sectorsRetail, telecom, banking, and service industries

The Customer Experience Leader focuses on shaping the overall customer journey and strategic improvements, often working across departments. In contrast, the Customer Service Manager handles daily customer support operations and team management. Both roles require strong communication skills, but the Experience Leader emphasizes strategic planning and analytics, while the Service Manager concentrates on team performance and issue resolution.

What are Customer Experience Leaders?

Customer Experience Leaders are professionals responsible for overseeing and improving the interactions customers have with a company across all touchpoints. Their main goal is to ensure a positive, seamless, and consistent experience for customers, which often involves collaborating with various departments, analyzing customer feedback, and implementing strategies for service improvement. By focusing on customer satisfaction and loyalty, Customer Experience Leaders help businesses build strong relationships with their clients and drive long-term growth.

What are the key skills and qualifications needed to thrive as a Customer Experience Leader, and why are they important?

To thrive as a Customer Experience Leader, you need expertise in customer service management, analytical problem-solving, and a background in business or communications, often supported by a relevant degree or industry experience. Familiarity with customer relationship management (CRM) platforms, data analytics tools, and customer feedback systems is typically required. Exceptional communication, leadership, and emotional intelligence are soft skills that set top performers apart in this role. These skills and tools are crucial for driving customer satisfaction, fostering team engagement, and implementing strategies that enhance overall customer experience.

How does a Customer Experience Leader typically collaborate with other departments to enhance the customer journey?

A Customer Experience Leader frequently works cross-functionally with departments such as marketing, sales, product development, and support teams to identify pain points and implement improvements. They facilitate regular meetings to share customer feedback and trends, ensuring that all teams are aligned on customer expectations and solutions. Collaboration often involves developing training materials, refining processes, and setting shared goals to deliver a seamless and satisfying customer experience. This role requires strong communication skills and the ability to advocate for the customer's voice across the organization.
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Customer Experience Leader jobs near you
Customer Experience Lead-Cross Roads

Customer Experience Lead-Cross Roads

Victoria's Secret

Saint Cloud, MN • On-site

$15.50 - $19.50/hr

Full-time

Posted 26 days ago

Key responsibilities

  • Drive and grow top-line sales by selling, leading, and coaching associates on the sales floor.

  • Assign work and provide direction to non-supervisory associates as a front-line supervisor.

  • Maintain visual merchandising standards and support operational excellence through payroll management and merchandise availability.

Victoria's Secret rating

6.3

Company rating: 6.3 out of 10

Based on 394 frontline employees who took The Breakroom Quiz

44th of 102 rated fashion retailers

Job description

A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager.
Primary Responsibility:
The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates.
All Store Leadership Team responsibilities include:
  • Leading and demonstrating company values within the store.
  • Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
  • Conducting associate observations and associate coaching.
  • Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
  • Linking results to behaviors and actions to drive top-line sales.
  • Independently managing labor hours within the store to drive top-line sales and profit.
  • Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
  • Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
  • Demonstrating and leading company policy and procedures.
  • Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
  • This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks.

Click here for benefit details related to this position.
  • Passion for Victoria's Secret Brand.
  • Demonstrates excellent merchandising skills.
  • Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
  • A sense of self-awareness with an interest in seeking feedback to improve and develop.
  • Ability to monitor/track progress and incorporate feedback into decision-making.
  • Experience with influencing cross-functional partners in informal and formal settings to get things done.
  • Ability to work nights, weekends, and a flexible schedule.
  • Ability to stand for long periods and frequently bend, kneel, and lift.
  • Ability to use technology (headsets, mobile devices, computers).
  • 1 year of retail experience preferred.
  • Experience directing other individuals in the performance of their job duties preferred.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance.
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.

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