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How much do assistant customer service manager jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for assistant customer service manager in the United States is $22.14, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $25.24 per hour, depending on experience, location, and employer.

What is the difference between Assistant Customer Service Manager vs Customer Service Supervisor?

AspectAssistant Customer Service ManagerCustomer Service Supervisor
CredentialsHigh school diploma or equivalent; some roles prefer associate or bachelor’s degreeHigh school diploma or equivalent; relevant experience often valued
Work EnvironmentOffice setting, overseeing customer service teams, involved in strategic planningCall centers or retail environments, supervising daily customer service operations
Employer UsageUsed in companies with structured customer service departments, often in larger organizationsCommon in retail, hospitality, and call centers for team oversight
Comparison FocusSupports Customer Service Manager, involved in policy implementation and team supportManages daily customer interactions, ensures team performance

The Assistant Customer Service Manager typically has a broader role involving strategic support and team coordination, while the Customer Service Supervisor focuses on daily team supervision and direct customer interactions. Both roles require customer service experience, but the assistant manager often participates in higher-level planning and policy development.

What does an Assistant Customer Service Manager do?

An Assistant Customer Service Manager supports the Customer Service Manager in overseeing daily operations, ensuring customers receive excellent service, and resolving escalated issues. They help train and supervise customer service representatives, monitor performance, and implement policies to improve customer satisfaction. Additionally, they may handle scheduling, reporting, and assist in developing strategies to enhance service quality. Their role is crucial in maintaining a positive experience for both customers and staff.

What are the key skills and qualifications needed to thrive as an Assistant Customer Service Manager, and why are they important?

To thrive as an Assistant Customer Service Manager, you need strong leadership, problem-solving, and customer service skills, often supported by experience in retail or service environments and a relevant associate or bachelor’s degree. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and scheduling platforms is typically required. Outstanding communication, conflict resolution, and team motivation abilities are vital soft skills for this role. These skills are important because they ensure smooth operations, satisfied customers, and effective team performance in a dynamic service setting.

What are some common challenges faced by Assistant Customer Service Managers, and how can they be addressed?

Assistant Customer Service Managers often navigate challenges such as balancing team performance goals with individual staff development, handling complex customer escalations, and adapting to rapidly changing policies or procedures. Success in this role frequently depends on strong communication skills, effective delegation, and proactive problem-solving. Building trust with your team and fostering a collaborative environment can help address these challenges, while ongoing training and feedback sessions ensure both staff and customers receive the highest level of service.
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Assistant Customer Service Manager jobs near you
Infographic showing various Assistant Customer Service Manager job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 46% Full Time, 47% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $46,059 per year, or $22.1 per hour.

Assistant Customer Service Manager

TSG - The Sheridan Group

Plainfield, NH • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

Assistant Account Manager

Sheridan.  Be part of something greater.  Your career awaits…join us!

As one of the leading print and publishing service providers in the nation, Sheridan prints everything from popular magazines and catalogs, to prestigious medical and scientific journals, and so much more. A career at Sheridan is so much more than just a job. We work hard, we have fun, and we are proud of what we do.

Job Summary:

The Assistant Account Manager works under the direction of the Account Manager II or Account Manager I to serve and interact with customers, prepare orders for production, and perform other clerical support. 

Basic Qualifications:

  • Minimum high school diploma or GED along with some customer service experience.
  • Excellent verbal and written communication skills.  
  • Excellent organizational skills and attention to detail. 
  • Strong analytical and problem-solving skills. 
  • Ability to act with integrity, professionalism, and confidentiality. 
  • Must possess a capacity and willingness to learn a variety of computer software applications including, but not limited to, order entry and job ticket systems.
  • Proficient with Microsoft Office Suite or related software. 

Schedule is Monday – Friday, 8:30 AM to 5:00 PM – 40 hours/week

  • Overtime pays time and a half after 40 hours per week
  • Eligible for $1,000 hiring bonus after 12 weeks! 

 

What’s in It for You?

  • On-the-job training programs through Sheridan Academy.
  • Career advancement with an employer who supports your development.
  • Tuition reimbursement for approved coursework.
  • A best-workplace culture that fosters life-long friendships and encourages fun.
  • A successful and growing industry-leading company.
  • An employee referral program that pays you money.
  • A variety of shift and schedule options.
  • Paid vacation & holidays.
  • Competitive compensation.
  • Medical (PPO and HSA Plans), Dental, Vision.
  • Teladoc – convenient no- or low-cost medical services.
  • Confidential and free EAP program for wellness and mental health.
  • Company-paid basic life, AD&D, and short-term disability insurance.
  • 401(k) retirement plan with company match.
  • A safe, values-based company that acts with integrity and respect for all.

CJK Group is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. 

If you need assistance or a reasonable accommodation to apply for employment, please contact the location HR Manager at 603-653-7314 or michael.draper@sheridan.com.

#SNH24

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