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Assistant Customer Service Manager Jobs (NOW HIRING)

ODUrent

Assistant Customer Service Manager

Norfolk, VA · On-site

$18 - $22/hr

ODUrent is seeking a highly organized, customer-focused Assistant Customer Service Manager to help lead our Customer Service Department while serving as the face of our company at the front desk.

RETAIL

... work; assist in appraising performance; rewarding and disciplining associates; addressing ... customer service clerk technical skills, floor monitor technical skills, and Department manager ...

Pro Systems Inc

Assistant/ Customer Service

Van Nuys, CA · On-site

$23/hr

Job Title Customer Service & Service Manager Assistant Company Pro Systems Inc. Location VAn Nuys CA Job Type Full-time Schedule * Monday to Friday * 7:30 AM - 4:00 PM Pro Systems Inc. is seeking a ...

Pro Systems Inc

Assistant/ Customer Service

Van Nuys, CA · On-site

$23/hr

Job Title Customer Service & Service Manager Assistant Company Pro Systems Inc. Location VAn Nuys CA Job Type Full-time Schedule * Monday to Friday * 7:30 AM - 4:00 PM Pro Systems Inc. is seeking a ...

RETAIL

... customer service clerks] and accounting office. Is responsible for assisting the Department Manager ... work; assist in appraising performance; rewarding and disciplining associates; addressing ...

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How much do assistant customer service manager jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for assistant customer service manager in the United States is $22.14, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $25.24 per hour, depending on experience, location, and employer.

What is the difference between Assistant Customer Service Manager vs Customer Service Supervisor?

AspectAssistant Customer Service ManagerCustomer Service Supervisor
CredentialsHigh school diploma or equivalent; some roles prefer associate or bachelor’s degreeHigh school diploma or equivalent; relevant experience often valued
Work EnvironmentOffice setting, overseeing customer service teams, involved in strategic planningCall centers or retail environments, supervising daily customer service operations
Employer UsageUsed in companies with structured customer service departments, often in larger organizationsCommon in retail, hospitality, and call centers for team oversight
Comparison FocusSupports Customer Service Manager, involved in policy implementation and team supportManages daily customer interactions, ensures team performance

The Assistant Customer Service Manager typically has a broader role involving strategic support and team coordination, while the Customer Service Supervisor focuses on daily team supervision and direct customer interactions. Both roles require customer service experience, but the assistant manager often participates in higher-level planning and policy development.

What does an Assistant Customer Service Manager do?

An Assistant Customer Service Manager supports the Customer Service Manager in overseeing daily operations, ensuring customers receive excellent service, and resolving escalated issues. They help train and supervise customer service representatives, monitor performance, and implement policies to improve customer satisfaction. Additionally, they may handle scheduling, reporting, and assist in developing strategies to enhance service quality. Their role is crucial in maintaining a positive experience for both customers and staff.

What are the key skills and qualifications needed to thrive as an Assistant Customer Service Manager, and why are they important?

To thrive as an Assistant Customer Service Manager, you need strong leadership, problem-solving, and customer service skills, often supported by experience in retail or service environments and a relevant associate or bachelor’s degree. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and scheduling platforms is typically required. Outstanding communication, conflict resolution, and team motivation abilities are vital soft skills for this role. These skills are important because they ensure smooth operations, satisfied customers, and effective team performance in a dynamic service setting.

How much is the salary of an assistant manager?

The salary of an assistant manager in customer service typically ranges from $40,000 to $60,000 annually, depending on the industry, location, and experience. Some positions may offer additional benefits such as bonuses, health insurance, and opportunities for advancement.

How much is an assistant manager paid?

The average salary for an assistant manager in customer service typically ranges from $35,000 to $55,000 per year, depending on the industry, location, and experience level. Some positions may offer additional benefits such as bonuses, health insurance, and paid time off.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer management tools and strategies.

What are some common challenges faced by Assistant Customer Service Managers, and how can they be addressed?

Assistant Customer Service Managers often navigate challenges such as balancing team performance goals with individual staff development, handling complex customer escalations, and adapting to rapidly changing policies or procedures. Success in this role frequently depends on strong communication skills, effective delegation, and proactive problem-solving. Building trust with your team and fostering a collaborative environment can help address these challenges, while ongoing training and feedback sessions ensure both staff and customers receive the highest level of service.

What does a customer service assistant manager do?

A customer service assistant manager oversees daily customer service operations, supervises staff, handles escalated issues, and ensures customer satisfaction. They often coordinate with other departments, train team members, and use customer management tools to improve service quality.
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Assistant Customer Service Manager jobs near you
Infographic showing various Assistant Customer Service Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $46,059 per year, or $22.1 per hour.
Assistant Customer Service Manager

Assistant Customer Service Manager

Nino Salvaggio International Marketplace

Livonia, MI • On-site

$45K - $57K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Nino Salvaggio rating

6.0

Company rating: 6.0 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

Benefits:
  • 401(k) matching
  • Dental insurance
  • Employee discounts
  • Free food & snacks
  • Health insurance
  • Paid time off
  • Vision insurance

Nino Salvaggio is currently looking for an Assistant Customer Service Manager for our Livonia location. that is coming soon.  Training will be in our other metro Detroit locations of Bloomfield, Troy, St Clair Shores and Clinton Twp.
RESPONSIBILITIES:

  • Assist customer service manager with effectively directing and supervising all functions and activities of the department and personnel to ensure optimum productivity, excellent customer service and satisfactory results.
  • Assist customer service manager with all aspects of the customer service department, including but not limited to: cash management, line flow and customer service, scheduling, counseling, attendance tracking, cash counting, line control, refunds, audits, etc.
  • Place primary importance on delivering superior customer service.
  • Maintain attention to detail, completing multiple or repetitive tasks, including cash handling.
  • Operate cash register when needed.
  • Demonstrate a serious commitment to accuracy, especially as it pertains to cash management and quality while meeting goals or deadlines.
  • Ensure that cashiers are assisted with price checks in a prompt and timely fashion.
  • Promote customer good will by providing high standards of customer service, insuring that all cashiers and courtesy clerks (baggers) do the same.
  • Other duties as assigned.
QUALIFICATIONS:

  • High school diploma or GED, required.
  • Previous cash handling experience, required.
  • Previous customer service experience, required.
  • Previous management experience, preferred.
  • Must be able to work early mornings, nights and weekends.
  • Must have reliable transportation.  
BENEFITS:

  • Health
  • Dental
  • Vision
  • Short term disability
  • Accident
  • Hospitalization
  • Critical illness
  • Cancer
  • Life insurance
  • Flexible spending
  • Education reimbursement
  • 401K match
  • Employee discount
  • Company paid life insurance policy
  • Company paid LTD policy
This is an hourly position that averages 45-50 hours per week.
If you are interested in this position, please follow the 2 step application process which includes a formal application after some initial questions.         
EOE           

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