ZipRecruiter

Log In

1

Assistant Customer Service Manager Jobs (NOW HIRING)

Pro Systems Inc

Assistant/ Customer Service

Van Nuys, CA · On-site

$23/hr

Job Title Customer Service & Service Manager Assistant Company Pro Systems Inc. Location VAn Nuys CA Job Type Full-time Schedule * Monday to Friday * 7:30 AM - 4:00 PM Pro Systems Inc. is seeking a ...

RETAIL

... customer service clerks] and accounting office. Is responsible for assisting the Department Manager ... work; assist in appraising performance; rewarding and disciplining associates; addressing ...

next page

Showing results 1-20

All JobsCustomer Service JobsAssistant Customer Service Manager Jobs

Assistant Customer Service Manager information

See salary details

$12

$22

$36

How much do assistant customer service manager jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for assistant customer service manager in the United States is $22.14, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $25.24 per hour, depending on experience, location, and employer.

What is the difference between Assistant Customer Service Manager vs Customer Service Supervisor?

AspectAssistant Customer Service ManagerCustomer Service Supervisor
CredentialsHigh school diploma or equivalent; some roles prefer associate or bachelor’s degreeHigh school diploma or equivalent; relevant experience often valued
Work EnvironmentOffice setting, overseeing customer service teams, involved in strategic planningCall centers or retail environments, supervising daily customer service operations
Employer UsageUsed in companies with structured customer service departments, often in larger organizationsCommon in retail, hospitality, and call centers for team oversight
Comparison FocusSupports Customer Service Manager, involved in policy implementation and team supportManages daily customer interactions, ensures team performance

The Assistant Customer Service Manager typically has a broader role involving strategic support and team coordination, while the Customer Service Supervisor focuses on daily team supervision and direct customer interactions. Both roles require customer service experience, but the assistant manager often participates in higher-level planning and policy development.

What does an assistant manager customer service do?

An assistant manager customer service oversees daily customer interactions, supports staff, resolves escalated issues, and ensures service standards are met. They often handle scheduling, training, and performance monitoring, using tools like customer management software to improve service quality.

What does an assistant customer service manager do?

An Assistant Customer Service Manager supports the Customer Service Manager in overseeing daily operations, ensuring customers receive excellent service, and resolving escalated issues. They help train and supervise customer service representatives, monitor performance, and implement policies to improve customer satisfaction. Additionally, they may handle scheduling, reporting, and assist in developing strategies to enhance service quality. Their role is crucial in maintaining a positive experience for both customers and staff.

What are the key skills and qualifications needed to thrive as an assistant customer service manager, and why are they important?

To thrive as an Assistant Customer Service Manager, you need strong leadership, problem-solving, and customer service skills, often supported by experience in retail or service environments and a relevant associate or bachelor’s degree. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and scheduling platforms is typically required. Outstanding communication, conflict resolution, and team motivation abilities are vital soft skills for this role. These skills are important because they ensure smooth operations, satisfied customers, and effective team performance in a dynamic service setting.

What are some common challenges faced by assistant customer service managers, and how can they be addressed?

Assistant Customer Service Managers often navigate challenges such as balancing team performance goals with individual staff development, handling complex customer escalations, and adapting to rapidly changing policies or procedures. Success in this role frequently depends on strong communication skills, effective delegation, and proactive problem-solving. Building trust with your team and fostering a collaborative environment can help address these challenges, while ongoing training and feedback sessions ensure both staff and customers receive the highest level of service.

How much is the salary of an assistant manager customer service?

The salary of an assistant manager customer service typically ranges from $40,000 to $60,000 per year, depending on the industry, location, and experience level. Some positions may offer additional benefits such as bonuses, health insurance, and paid time off.
More about Assistant Customer Service Manager jobs
What cities are hiring for Assistant Customer Service Manager jobs? Cities with the most Assistant Customer Service Manager job openings:
What are the most commonly searched types of Customer Service Manager jobs? The most popular types of Customer Service Manager jobs are:
Who are the top companies hiring for Assistant Customer Service Manager jobs? The top employers for Assistant Customer Service Manager jobs are:
What states have the most Assistant Customer Service Manager jobs? States with the most job openings for Assistant Customer Service Manager jobs include:
What job categories do people searching Assistant Customer Service Manager jobs look for? The top searched job categories for Assistant Customer Service Manager jobs are:
What are popular job titles related to Assistant Customer Service Manager jobs? For Assistant Customer Service Manager jobs, the most frequently searched job titles are:
Assistant Customer Service Manager jobs near you
Infographic showing various Assistant Customer Service Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $46,059 per year, or $22.1 per hour.

Assistant Customer Service Manager

Harvest Market (Niemann)

Carmel, IN • On-site

$16 - $18/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

SUMMARY
The Assistant Customer Service Manager is responsible for assisting the Customer Service Manager in ensuring superior customer service, supervising and managing the Front End team, training and coaching staff to provide the highest standards of customer service and ensuring that all company policies and procedures are followed. The Assistant Customer Service Manager will assist the Customer Service Manager in creating a positive store atmosphere for customers and a positive working environment for Associates while fostering the Niemann Harvest Market culture.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Delivers superior guest service and ensure absolute customer satisfaction
  • Learns and uses the three E's: Engagement, Educate, Empowerment
  • Learns and uses the GUEST program
  • Greet Customers. Be sincere
  • Use a smile. Project a friendly manner
  • Engage the customer in casual conversation
  • Show respect toward customers purchases
  • Thank them
  • Maintains customer satisfaction by providing solutions to customer concerns
  • Assists in training and developing front end staff
  • Assists in controlling shrink, expenses and labor
  • Responsible for company assets including cash accountability
  • Processes information and merchandise through computer system and POS register system at lanes and service desk
  • Service Desk functions (Answer telephone, refunds, bill payment, Lottery, Western Union, Rug Doctor, etc.)
  • Work varied hours/days to oversee front end operations.
  • Follows all store and department policies and procedures
  • Follows safety policies and procedures; is a safety role model
  • Other duties as assigned by supervisor

KEY ATTRIBUTES
  • Passion/purpose
  • Foodie/farmer
  • Thirst for knowledge/curious/inquisitive
  • People enthusiast/outgoing
  • Genuine
  • Good communicator/desire to share
  • Trendy/fun
  • Honest
  • Techie
  • Friendly
  • Leadership skills
  • People/Communication skills
  • Integrity
  • Ability to multi-task

SUPERVISORY RESPONSIBILITIES
  • Assists with supervising Associates on the Front End in the absence of the Customer Service Manager
  • Overall direction, coordination, and evaluation of the Front End and Associates.
  • Follows NFI policies and applicable federal, state and local laws.
  • Plan, assign, and direct work
  • Address complaints and resolves problems

EDUCATION and/or EXPERIENCE
  • High school diploma or general education degree (GED)
  • Minimum of 6 months retail experience
  • Knowledge of retail computer systems, Word and Excel a plus

LANGUAGE SKILLS
  • Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Write reports, business correspondence, and procedure manuals.
  • Present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS
  • Basic math concepts (addition, subtraction, division, multiplication and sales per associate hour).

CERTIFICATES, LICENSES, REGISTRATIONS
  • There are no required certifications, licenses, or registrations.

RECOMMENDED EQUIPMENT
  • Slip resistant shoes with closed toe and heel
  • Ladder
  • Stepladder
  • Uniform per store policy

PHYSICAL DEMANDS
Regularly (Over 2/3 of the time)
  • Stand
  • Walk
  • Use hands to finger, handle, or feel
  • Reach with hands and arms
  • Stoop
  • Kneel
  • Crouch
  • Communicate with associates and customers
  • Lift and/or move up to 15 pounds

Frequently (Between 1/3 to 2/3 of the time)
  • Overhead lifting
  • Climb
  • Balance
  • Lift and/or move up to 25 pounds

Occasionally (Less than 1/3 of the time)
  • Sit
  • Crawl
  • Smell
  • Lift and/or move up to 50 pounds

Vision
  • Close
  • Distance
  • Peripheral
  • Depth perception
  • Ability to adjust focus
  • Ability to distinguish colors

WORK ENVIRONMENT
Occasionally
  • Risk of electrical shock
  • Outdoor weather conditions from exterior doors

Noise Level
  • Moderate

PAY RANGE (depends on industry experience)
$16 up to $18/hour (IL Locations Only)
BENEFITS (eligibility based on full-time/part-time status)
  • Medical, Dental, and Vision Insurance
  • Flexible Spending Accounts (Medical and Dependent Care)
  • Life Insurance
  • Voluntary Benefits
  • Paid Time Off
  • Retirement Plans
  • Employee Assistance Program

**Niemann Foods Management retains the discretion to add to or change the position requirements at any time.
**Position requirements may vary by store location

Apply