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Assistant Customer Service Manager Jobs (NOW HIRING)

... customer service clerks] and accounting office. Is responsible for assisting the Department Manager ... work; assist in appraising performance; rewarding and disciplining associates; addressing ...

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Assistant Customer Service Manager information

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$12

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How much do assistant customer service manager jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for assistant customer service manager in the United States is $22.14, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $25.24 per hour, depending on experience, location, and employer.

What is the difference between Assistant Customer Service Manager vs Customer Service Supervisor?

AspectAssistant Customer Service ManagerCustomer Service Supervisor
CredentialsHigh school diploma or equivalent; some roles prefer associate or bachelor’s degreeHigh school diploma or equivalent; relevant experience often valued
Work EnvironmentOffice setting, overseeing customer service teams, involved in strategic planningCall centers or retail environments, supervising daily customer service operations
Employer UsageUsed in companies with structured customer service departments, often in larger organizationsCommon in retail, hospitality, and call centers for team oversight
Comparison FocusSupports Customer Service Manager, involved in policy implementation and team supportManages daily customer interactions, ensures team performance

The Assistant Customer Service Manager typically has a broader role involving strategic support and team coordination, while the Customer Service Supervisor focuses on daily team supervision and direct customer interactions. Both roles require customer service experience, but the assistant manager often participates in higher-level planning and policy development.

What does an Assistant Customer Service Manager do?

An Assistant Customer Service Manager supports the Customer Service Manager in overseeing daily operations, ensuring customers receive excellent service, and resolving escalated issues. They help train and supervise customer service representatives, monitor performance, and implement policies to improve customer satisfaction. Additionally, they may handle scheduling, reporting, and assist in developing strategies to enhance service quality. Their role is crucial in maintaining a positive experience for both customers and staff.

What are the key skills and qualifications needed to thrive as an Assistant Customer Service Manager, and why are they important?

To thrive as an Assistant Customer Service Manager, you need strong leadership, problem-solving, and customer service skills, often supported by experience in retail or service environments and a relevant associate or bachelor’s degree. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and scheduling platforms is typically required. Outstanding communication, conflict resolution, and team motivation abilities are vital soft skills for this role. These skills are important because they ensure smooth operations, satisfied customers, and effective team performance in a dynamic service setting.

What are some common challenges faced by Assistant Customer Service Managers, and how can they be addressed?

Assistant Customer Service Managers often navigate challenges such as balancing team performance goals with individual staff development, handling complex customer escalations, and adapting to rapidly changing policies or procedures. Success in this role frequently depends on strong communication skills, effective delegation, and proactive problem-solving. Building trust with your team and fostering a collaborative environment can help address these challenges, while ongoing training and feedback sessions ensure both staff and customers receive the highest level of service.
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Assistant Customer Service Manager

Assistant Customer Service Manager

Albertsons

Portland, ME

Full-time

Medical, Dental, Retirement, PTO

Posted 9 days ago


Albertsons rating

5.8

Company rating: 5.8 out of 10

Based on 1,137 frontline employees who took The Breakroom Quiz

71st of 118 rated grocery stores


Job description

A Day in the Life: 

Are you a people person with a knack for leadership? We're on the hunt for a vibrant and customer-centric Assistant Customer Service Manager to join our dynamic team! In this role, you'll be the right-hand to our Customer Service Manager, helping to keep the daily operations running smoothly, ensuring our customers leave with smiles, and creating a shopping experience that's second to none. You'll be the go-to for training and supervising our awesome staff, tackling customer inquiries and complaints like a pro, and making sure our store policies and procedures are top-notch. If you've got stellar leadership skills, top-tier communication abilities, and a passion for delivering amazing service, we want to hear from you! 

What you bring to the table: 

  • You take pride in the work you do, whether big or small. 

  • You agree that food is central to all our lives. 

  • Helping customers and fellow associates gives you energy. 

  • Smiling and making others smile is your favorite. 

  • You are eager, willing, and wanting to learn & grow. 

  • You believe that being a part of your community matters. 

Why you will choose us: 

Albertsons Companies Inc. has always been a people-oriented business, and thoughtful people practices remain a core element of our company's philosophy. Our goal is to continue to bring people together around the joys of food and to inspire well-being and that starts with people like you bringing your unique self to our company and making it one person stronger and better! 

We also provide a variety of benefits including: 

  • Diverse and Inclusive work culture 

  • Competitive Wages paid weekly 

  • Flexible work schedules 

  • Associate discounts 

  • Leaders invested in your training, career growth & development. 

  • Health and welfare benefits for eligible employees (Medical, Dental, 401k and more!)  

  • Vacation / Paid Time Off-For eligibility requirements please visit myACI Benefits 

Our Values 

  • We put people first. 

  • We are customer driven. 

  • We value different perspectives. 

  • We raise the bar. 

  • We act as owners. 

  • We are one team. 

  • We build belonging. 

  • We are committed to a healthy future. 

  • Click to view video: ACI Values 

A copy of the full job description can be made available to you. 

Albertsons Companies is at the forefront of the revolution in retail.  Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being.  We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S.  We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. 

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).


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