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Assistant Customer Service Manager Jobs (NOW HIRING)

Hobby Lobby

Customer Service Manager

Norridge, IL · On-site

$20.15 - $21.15/hr

Manage registers * Assist customers as needed * Provide excellent customer service Starting full-time range - $20.15 - $21.15 per hour - Requirements * Excellent Customer Service Skills * Basic ...

Hobby Lobby

Customer Service Manager

Wooster, OH · On-site

$20.15 - $21.15/hr

Manage registers * Assist customers as needed * Provide excellent customer service Starting full-time range - $20.15 - $21.15 per hour - Requirements * Excellent Customer Service Skills * Basic ...

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How much do assistant customer service manager jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for assistant customer service manager in the United States is $22.14, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $25.24 per hour, depending on experience, location, and employer.

What does an assistant customer service manager do?

An Assistant Customer Service Manager supports the Customer Service Manager in overseeing daily operations, ensuring customers receive excellent service, and resolving escalated issues. They help train and supervise customer service representatives, monitor performance, and implement policies to improve customer satisfaction. Additionally, they may handle scheduling, reporting, and assist in developing strategies to enhance service quality. Their role is crucial in maintaining a positive experience for both customers and staff.

What are the key skills and qualifications needed to thrive as an assistant customer service manager, and why are they important?

To thrive as an Assistant Customer Service Manager, you need strong leadership, problem-solving, and customer service skills, often supported by experience in retail or service environments and a relevant associate or bachelor’s degree. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and scheduling platforms is typically required. Outstanding communication, conflict resolution, and team motivation abilities are vital soft skills for this role. These skills are important because they ensure smooth operations, satisfied customers, and effective team performance in a dynamic service setting.

What are some common challenges faced by assistant customer service managers, and how can they be addressed?

Assistant Customer Service Managers often navigate challenges such as balancing team performance goals with individual staff development, handling complex customer escalations, and adapting to rapidly changing policies or procedures. Success in this role frequently depends on strong communication skills, effective delegation, and proactive problem-solving. Building trust with your team and fostering a collaborative environment can help address these challenges, while ongoing training and feedback sessions ensure both staff and customers receive the highest level of service.

What is the difference between Assistant Customer Service Manager vs Customer Service Supervisor?

AspectAssistant Customer Service ManagerCustomer Service Supervisor
CredentialsHigh school diploma or equivalent; some roles prefer associate or bachelor’s degreeHigh school diploma or equivalent; relevant experience often valued
Work EnvironmentOffice setting, overseeing customer service teams, involved in strategic planningCall centers or retail environments, supervising daily customer service operations
Employer UsageUsed in companies with structured customer service departments, often in larger organizationsCommon in retail, hospitality, and call centers for team oversight
Comparison FocusSupports Customer Service Manager, involved in policy implementation and team supportManages daily customer interactions, ensures team performance

The Assistant Customer Service Manager typically has a broader role involving strategic support and team coordination, while the Customer Service Supervisor focuses on daily team supervision and direct customer interactions. Both roles require customer service experience, but the assistant manager often participates in higher-level planning and policy development.

What does an assistant manager customer service do?

An assistant manager customer service oversees daily customer interactions, supports staff, resolves escalated issues, and ensures service standards are met. They often handle scheduling, training, and performance monitoring, using tools like customer management software to improve service quality.
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Assistant Customer Service Manager jobs near you
Infographic showing various Assistant Customer Service Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $46,059 per year, or $22.1 per hour.

Assistant Customer Service Manager

Albertsons

Hyannis, MA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Albertsons rating

5.9

Company rating: 5.9 out of 10

Based on 1,168 frontline employees who took The Breakroom Quiz

69th of 123 rated grocery stores

Job description

Why choose us? 

Are you ready to take the next step in your people management career? Join us for an exciting opportunity as an Assistant Customer Service Manager, where customer service, operational consistency, and checkout efficiency come together.   

At Albertsons Companies, we are looking for teamfocused managers who are passionate about customer service, people development, and operational excellence. As an Assistant Customer Service Manager, you will support front-end operations, help achieve store performance goals, and ensure fast, friendly, and accurate service for every customer. This role offers a fastpaced, customerfacing environment where your work directly supports store results and customer satisfaction.  

Bring your flavor  

Building the future of food and wellbeing starts with a strong customer experience. Bring your interest in service, organization, and team collaboration to a role where you help maintain consistent standards, support your associates, and ensure every customer leaves with a positive experience. 

Main responsibilities: 

  • Assist in overseeing and coordinate all frontend operations, ensuring fast, friendly, and accurate checkout service  
  • Support customer service programs and respond to customer concerns in a timely and professional manner  
  • Provide checkout support as needed, including register functions and customer assistance  
  • Support front-end activities including scheduling, service levels, and daily operations.
  • Maintain cleanliness, organization, and a positive frontend environment  
  • Assist with cash handling processes including tills, safe counts, reconciliation, refunds, and transactions.
  • Assist with monitoring inventory and ordering front-end supplies and materials.  
  • Assist with hiring, training, coaching, and developing front-end associates and supervisors.
  • Support labor planning, budgeting, and expense control for the department  
  • Support compliance with company policies, safety standards, and operational procedures.
  • Complete daily reports, payroll processes, and required documentation  
  • Assume responsibility for front-end operations in the absence of the Customer Service Manager. 

We are looking for candidates who possess the following: 

Soft skills: 

  • Strong customerservice focus with a professional team presence 

  • Effective communication, coaching, and collaboration skills 

  • Strong organization, prioritization, and planning abilities 

  • Ability to stay composed in fastpaced, customerfacing environments 

Skill areas: 

  • Frontend operations and customer service execution 

  • Cash handling, reconciliation, and compliance practices 

  • Labor planning, scheduling, and service coverage 

  • Safety awareness and lossprevention support 

Knowledge: 

  • Frontend systems, registers, and store operations 

  • Cash handling procedures, security protocols, and transaction policies 

  • Scheduling tools and basic computer applications 

Abilities: 

  • Ability to review service metrics, cash variance, and performance trends 

  • Ability to train, coach, and support associate development 

  • Ability to stand, move, lift, carry, or push objects as required 

  • Ability to operate and troubleshoot frontend equipment 

  • Travel requirements: None  

  • Other requirements: Flexible availability including evenings, weekends, and holidays; reliable attendance; compliance with company policies, safety standards, and the Code of Business Conduct 

We also provide a variety of benefits including: 

  • Competitive wages paid weekly 

  • Associate discounts 

  • Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!) 

  • Time off (vacation, holidays, sick pay).  For eligibility requirements please visit myACI Benefits 

  • Leaders invested in your training, career growth and development 

  • An inclusive work environment with talented colleagues who reflect the communities we serve 

Our Values - Click below to view video:   ACI Values 

A copy of the full job description can be made available to you. 

Albertsons Companies is at the forefront of the revolution in retail.  Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being.  We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S.  We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. 

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).

Pay Transparency:


Starting rates will be no less than the local minimum wage and may vary based on criteria such as location, experience, and qualifications. Candidates with unique qualifications may be considered for compensation above this range. Benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation Pay or Flexible Time Off, paid holidays, bereavement pay, and retirement benefits (pension and/or 401k eligibility).  [If applicable:] Associates in this position may be eligible for a quarterly bonus.    

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