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Assistant Customer Service Manager Jobs in New York

Hobby Lobby

Customer Service Manager

Paramus, NJ · On-site

$20.15 - $21.15/hr

Manage registers * Assist customers as needed * Provide excellent customer service Starting full-time range - $20.15 - $21.15 per hour - Requirements * Excellent Customer Service Skills * Basic ...

Hobby Lobby

Customer Service Manager

Bay Shore, NY · On-site

$20.15 - $21.15/hr

Manage registers * Assist customers as needed * Provide excellent customer service Starting full-time range - $20.15 - $21.15 per hour - Requirements * Excellent Customer Service Skills * Basic ...

ALSTOM Gruppe

Customer Service Manager

Manhattan, NY · On-site

$100 - $130/hr

Customer Service Manager Date: 2 Apr 2026 Location: Jamaica, NY, US Company: Alstom At Alstom, we ... safety, operations, and customer service), assist in team conflict resolution and employee ...

Alstom

Customer Service Manager

Jamaica, NY · On-site

... safety, operations, and customer service), assist in team conflict resolution and employee ... Experience or understanding of customer service management within the transportation industry,

Sola Payments

Customer Service Manager

Brooklyn, NY · On-site

... Assist ticketing system, FPS phone queue system and other third party and partner tools in the delivery of these services. Duties and Responsibilities: * Manage and mentor a team of Customer Service ...

Alstom

Customer Service Manager

Jamaica, NY · On-site

... safety, operations, and customer service), assist in team conflict resolution and employee ... Experience or understanding of customer service management within the transportation industry,

Alstom

Customer Service Manager

Jamaica, NY

... safety, operations, and customer service), assist in team conflict resolution and employee ... Experience or understanding of customer service management within the transportation industry,

FreezPak Logistics

Customer Service Manager

Elizabeth, NJ · On-site

$65 - $75/hr

Customer Service Manager Management Elizabeth, NJ, US 6 days ago Requisition ID: 1628 Salary Range: $65,000.00 To $75,000.00 Annually Join the Pak as a Customer Service Manager Location: Elizabeth, N ...

FreezPak Logistics

Customer Service Manager

Elizabeth, NJ · On-site

$65K - $75K/yr

Join the Pak as a Customer Service Manager Location: Elizabeth, NJ Schedule: Full Time | Monday-Friday FLSA Status: Exempt Reports To: Operations Manager Who We Are At FreezPak Logistics , we're a ...

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Assistant Customer Service Manager information

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$13

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How much do assistant customer service manager jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for assistant customer service manager in New York is $24.23, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $27.60 per hour, depending on experience, location, and employer.

What does an assistant customer service manager do?

An Assistant Customer Service Manager supports the Customer Service Manager in overseeing daily operations, ensuring customers receive excellent service, and resolving escalated issues. They help train and supervise customer service representatives, monitor performance, and implement policies to improve customer satisfaction. Additionally, they may handle scheduling, reporting, and assist in developing strategies to enhance service quality. Their role is crucial in maintaining a positive experience for both customers and staff.

What are the key skills and qualifications needed to thrive as an assistant customer service manager, and why are they important?

To thrive as an Assistant Customer Service Manager, you need strong leadership, problem-solving, and customer service skills, often supported by experience in retail or service environments and a relevant associate or bachelor’s degree. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and scheduling platforms is typically required. Outstanding communication, conflict resolution, and team motivation abilities are vital soft skills for this role. These skills are important because they ensure smooth operations, satisfied customers, and effective team performance in a dynamic service setting.

What are some common challenges faced by assistant customer service managers, and how can they be addressed?

Assistant Customer Service Managers often navigate challenges such as balancing team performance goals with individual staff development, handling complex customer escalations, and adapting to rapidly changing policies or procedures. Success in this role frequently depends on strong communication skills, effective delegation, and proactive problem-solving. Building trust with your team and fostering a collaborative environment can help address these challenges, while ongoing training and feedback sessions ensure both staff and customers receive the highest level of service.

What is the difference between Assistant Customer Service Manager vs Customer Service Supervisor?

AspectAssistant Customer Service ManagerCustomer Service Supervisor
CredentialsHigh school diploma or equivalent; some roles prefer associate or bachelor’s degreeHigh school diploma or equivalent; relevant experience often valued
Work EnvironmentOffice setting, overseeing customer service teams, involved in strategic planningCall centers or retail environments, supervising daily customer service operations
Employer UsageUsed in companies with structured customer service departments, often in larger organizationsCommon in retail, hospitality, and call centers for team oversight
Comparison FocusSupports Customer Service Manager, involved in policy implementation and team supportManages daily customer interactions, ensures team performance

The Assistant Customer Service Manager typically has a broader role involving strategic support and team coordination, while the Customer Service Supervisor focuses on daily team supervision and direct customer interactions. Both roles require customer service experience, but the assistant manager often participates in higher-level planning and policy development.

What does an assistant manager customer service do?

An assistant manager customer service oversees daily customer interactions, supports staff, resolves escalated issues, and ensures service standards are met. They often handle scheduling, training, and performance monitoring, using tools like customer management software to improve service quality.

What are the most commonly searched types of Customer Service Manager jobs in New York?

The most popular types of Customer Service Manager jobs in New York are:

What are popular job titles related to Assistant Customer Service Manager jobs in New York?

For Assistant Customer Service Manager jobs in New York, the most frequently searched job titles are:

What job categories do people searching Assistant Customer Service Manager jobs in New York look for?

The top searched job categories for Assistant Customer Service Manager jobs in New York are:

What cities in New York are hiring for Assistant Customer Service Manager jobs?

Cities in New York with the most Assistant Customer Service Manager job openings:

What are popular job titles related to Assistant Customer Service Manager jobs in NY?

For Assistant Customer Service Manager jobs in NY, the most frequently searched job titles are:

Assistant Customer Service Manager jobs near you
Infographic showing various Assistant Customer Service Manager job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $50,390 per year, or $24.2 per hour.

Customer Service Manager

Hobby Lobby Careers

Bay Shore, NY

$20.15 - $21.15/hr

Full-time

Re-posted 17 days ago

Hobby Lobby rating

6.3

Company rating: 6.3 out of 10

Based on 892 frontline employees who took The Breakroom Quiz

18th of 39 rated national retailers

Job description

New opportunity available for a Customer Service Manager.
The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY.
Responsibilities:

  • Perform duties as front-end manager
  • Assist customers with returns
  • Manage registers
  • Assist customers as needed
  • Provide excellent customer service

Starting full-time range - $20.15 - $21.15 per hour

What Hobby Lobby employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Hobby Lobby logo

About Hobby Lobby

Sourced by ZipRecruiter

Hobby Lobby is Primarily an Arts and Crafts store but also includes Hobbies, Picture framing, Jewelry making, Fabrics, Floral and Wedding supplies, Cards and Party ware, Baskets, Wearable art, Home decor and Holiday Merchandise. Corporate headquarters include over 12 million square feet of manufacturing, distribution and an office complex in Oklahoma City. What began as a $600 start up, Continues to grow and expand enabling customers across the Nation to Live a Creative Life.

Industry

Retail and manufacturing

Company size

10,000+ Employees

Headquarters location

Oklahoma City, OK, US

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