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Assistant Customer Service Manager Jobs in Oregon

Wilsonville Self Storage

Be Seen First

Part-Time Customer Service Manager

Wilsonville, OR · On-site

$16.80 - $20/hr

... Service Manager to support our facility on Saturdays and provide occasional coverage during the ... Greet and assist customers in person and over the phone * Show storage units to prospective ...

Bi-Mart Corporation

Customer Service Manager

Sisters, OR · On-site

$21.40 - $24.05/hr

About the Front-End Manager Position: We are looking for a hardworking and energetic Customer ... with and assist a variety of individuals An ability to provide excellent customer service The ...

Bi-Mart Corporation

Customer Service Manager

Sisters, OR · On-site

$21.40 - $24.05/hr

About the Front-End Manager Position: We are looking for a hardworking and energetic Customer ... with and assist a variety of individuals An ability to provide excellent customer service The ...

Bi-Mart Corporation

Customer Service Manager

Sisters, OR · On-site

$21.40 - $24.05/hr

About the Front-End Manager Position: We are looking for a hardworking and energetic Customer ... with and assist a variety of individuals An ability to provide excellent customer service The ...

ITW Hobart Service

Service Manager

Coburg, OR

The Service Manager will also be required to support and enforce all company policies and ... assist and influence customers. COMPETENCIES Technical and Analytical Skills * Basic knowledge of ...

Schnuck Markets

Assistant Customer Service Manager * Assistant Floral Manager All positions at Schnucks are customer focused and we are looking for teammates that will provide friendly and courteous service to our ...

JOURNAL GRAPHICS

CSR MANAGER

Portland, OR · On-site

$65K - $75K/yr

CUSTOMER SERVICE MANAGER Journal Graphics | Portland, OR Position Summary Lead a team of Customer Service Representatives, Planners, and Fulfillment Specialists to ensure a premium customer ...

JOURNAL GRAPHICS

CSR MANAGER

Portland, OR · On-site

$65K - $75K/yr

CUSTOMER SERVICE MANAGER Journal Graphics | Portland, OR Position Summary Lead a team of Customer Service Representatives, Planners, and Fulfillment Specialists to ensure a premium customer ...

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All JobsCustomer Service JobsAssistant Customer Service Manager JobsAssistant Customer Service Manager Jobs in Oregon

Assistant Customer Service Manager information

See Oregon salary details

$12

$23

$38

How much do assistant customer service manager jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for assistant customer service manager in Oregon is $23.41, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $26.68 per hour, depending on experience, location, and employer.

What is the difference between Assistant Customer Service Manager vs Customer Service Supervisor?

AspectAssistant Customer Service ManagerCustomer Service Supervisor
CredentialsHigh school diploma or equivalent; some roles prefer associate or bachelor’s degreeHigh school diploma or equivalent; relevant experience often valued
Work EnvironmentOffice setting, overseeing customer service teams, involved in strategic planningCall centers or retail environments, supervising daily customer service operations
Employer UsageUsed in companies with structured customer service departments, often in larger organizationsCommon in retail, hospitality, and call centers for team oversight
Comparison FocusSupports Customer Service Manager, involved in policy implementation and team supportManages daily customer interactions, ensures team performance

The Assistant Customer Service Manager typically has a broader role involving strategic support and team coordination, while the Customer Service Supervisor focuses on daily team supervision and direct customer interactions. Both roles require customer service experience, but the assistant manager often participates in higher-level planning and policy development.

What does an Assistant Customer Service Manager do?

An Assistant Customer Service Manager supports the Customer Service Manager in overseeing daily operations, ensuring customers receive excellent service, and resolving escalated issues. They help train and supervise customer service representatives, monitor performance, and implement policies to improve customer satisfaction. Additionally, they may handle scheduling, reporting, and assist in developing strategies to enhance service quality. Their role is crucial in maintaining a positive experience for both customers and staff.

What are the key skills and qualifications needed to thrive as an Assistant Customer Service Manager, and why are they important?

To thrive as an Assistant Customer Service Manager, you need strong leadership, problem-solving, and customer service skills, often supported by experience in retail or service environments and a relevant associate or bachelor’s degree. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and scheduling platforms is typically required. Outstanding communication, conflict resolution, and team motivation abilities are vital soft skills for this role. These skills are important because they ensure smooth operations, satisfied customers, and effective team performance in a dynamic service setting.

How much is the salary of an assistant manager?

The salary of an assistant manager in customer service typically ranges from $40,000 to $60,000 annually, depending on the industry, location, and experience. Some positions may offer additional benefits such as bonuses, health insurance, and opportunities for advancement.

How much is an assistant manager paid?

The average salary for an assistant manager in customer service typically ranges from $35,000 to $55,000 per year, depending on the industry, location, and experience level. Some positions may offer additional benefits such as bonuses, health insurance, and paid time off.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer management tools and strategies.

What are some common challenges faced by Assistant Customer Service Managers, and how can they be addressed?

Assistant Customer Service Managers often navigate challenges such as balancing team performance goals with individual staff development, handling complex customer escalations, and adapting to rapidly changing policies or procedures. Success in this role frequently depends on strong communication skills, effective delegation, and proactive problem-solving. Building trust with your team and fostering a collaborative environment can help address these challenges, while ongoing training and feedback sessions ensure both staff and customers receive the highest level of service.

What does a customer service assistant manager do?

A customer service assistant manager oversees daily customer service operations, supervises staff, handles escalated issues, and ensures customer satisfaction. They often coordinate with other departments, train team members, and use customer management tools to improve service quality.
What are popular job titles related to Assistant Customer Service Manager jobs in Oregon? For Assistant Customer Service Manager jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Assistant Customer Service Manager jobs in Oregon look for? The top searched job categories for Assistant Customer Service Manager jobs in Oregon are:
What are popular job titles related to Assistant Customer Service Manager jobs in OR? For Assistant Customer Service Manager jobs in OR, the most frequently searched job titles are:
Assistant Customer Service Manager jobs near you
Infographic showing various Assistant Customer Service Manager job openings in Oregon as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $48,697 per year, or $23.4 per hour.
Customer Service Manager

Customer Service Manager

SERVPRO of Southwest Portland

Portland, OR • On-site

$20 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

Job description

Benefits:
  • Bonus based on performance
  • Company car
  • Competitive salary
  • Free uniforms
  • Opportunity for advancement
  • Paid time off
  • Vision insurance
  • 401(k) matching
  • Company parties
  • Dental insurance
  • Health insurance
  • Training & development

Customer Service Manager Job Summary
The customer service manager is responsible for managing Production Technicians and monitoring their performance while still providing excellent service to the customer. In this role, you will schedule Production Technicians, resolve emergency issues, provide training for new employees, and handle service issues beyond Production Technicians capability. You will also be required to meet all customer and company expectations.
Customer Service Manager Duties and Responsibilities
  • Recruit, hire and train new production technicians
  • Generate sales from production technicians to up-sell and cross-sell
  • Research strategies to further improve the customer experience
  • Schedule calendar for production technicians
  • Distribute work
  • Develop standards and procedures
  • Document customer service discussions and actions
  • Maintain accurate records and files of documentation
  • Provide sales goals and encouragement to achieve goals
  • Manage budget and expenses
  • Set and maintain all customer service procedures and policies
  • Record, organize, and file customer interactions and profile/account changes
  • Provide resources for quality customer service
  • Implement customer service strategies to improve quality of service
  • Address and resolve team and customer conflicts
  • Anticipate and resolve customer service issues
  • Maintain a professional workspace and workflow
  • Evaluate production technicians performance
Customer Service Manager Requirements and Qualifications
  • Excellent customer care and focus; ability to assess customers' needs and provide answers, paths, troubleshooting help, or methods for a positive customer experience
  • Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
  • Able to multitask, prioritize, and manage time efficiently
  • Encouraging to team and staff; able to mentor and lead
  • Excellent verbal and written communication skills
  • Self-motivated and self-directed
  • Comfortable in both a leadership and team-player role
  • Creative problem solver who thrives when presented with a challenge
  • Focused on customer service
  • High school degree or equivalent; Bachelor's degree in business administration, business, or related field preferred
  • Previous experience in customer support, client services, sales, or a related field
  • Excellent at communicating over the phone and handling phone systems
  • Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts.
  • Able to concentrate on multiple problems at once
  • Excellent time management and prioritization skills
  • Ability to answer phone, listen actively, relay information, and type basic information simultaneously
  • Customer-focused for a positive customer experience and resolution