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Harris Teeter
Harris Teeter

60 Harris Teeter Assistant Customer Service Manager Jobs Hiring Near You

Harris Teeter

Full Time Scan Coordinator

Herndon, VA · On-site

$18.50 - $24.25/hr

Customers are among Harris Teeter's most valuable assets. Every associate represents Harris Teeter ... CUSTOMER SERVICE Initiate interaction with customers on the sales floor. Ask the customers ...

Harris Teeter

Full Time Cake Decorator

Brambleton, VA · On-site

$14 - $17.75/hr

Customers are among Harris Teeter's most valuable assets. Every associate represents Harris Teeter ... CUSTOMER SERVICE Initiate interaction with customers on the sales floor and sales counter. Ask the ...

Harris Teeter

Full Time Cake Decorator

Williamsburg, VA · On-site

$13.50 - $17.25/hr

Customers are among Harris Teeter's most valuable assets. Every associate represents Harris Teeter ... CUSTOMER SERVICE Initiate interaction with customers on the sales floor and sales counter. Ask the ...

Harris Teeter

Part Time Cake Decorator

Falls Church, VA · On-site

$15 - $19.25/hr

Customers are among Harris Teeter's most valuable assets. Every associate represents Harris Teeter ... CUSTOMER SERVICE Initiate interaction with customers on the sales floor and sales counter. Ask the ...

Harris Teeter

Part Time Cake Decorator

Washington, DC · On-site

$15.75 - $20.50/hr

Customers are among Harris Teeter's most valuable assets. Every associate represents Harris Teeter ... CUSTOMER SERVICE Initiate interaction with customers on the sales floor and sales counter. Ask the ...

Harris Teeter

Part Time Cake Decorator

Greensboro, NC · On-site

$13.50 - $17.50/hr

Customers are among Harris Teeter's most valuable assets. Every associate represents Harris Teeter ... CUSTOMER SERVICE Initiate interaction with customers on the sales floor and sales counter. Ask the ...

Harris Teeter

Part Time Cake Decorator

Ashburn, VA · On-site

$14.25 - $18.50/hr

Customers are among Harris Teeter's most valuable assets. Every associate represents Harris Teeter ... CUSTOMER SERVICE Initiate interaction with customers on the sales floor and sales counter. Ask the ...

Harris Teeter

Full Time Cake Decorator

Goldsboro, NC · On-site

$12.50 - $16/hr

Customers are among Harris Teeter's most valuable assets. Every associate represents Harris Teeter ... CUSTOMER SERVICE Initiate interaction with customers on the sales floor and sales counter. Ask the ...

Harris Teeter

Full Time Cake Decorator

Holly Springs, NC · On-site

$12 - $15.50/hr

Customers are among Harris Teeter's most valuable assets. Every associate represents Harris Teeter ... CUSTOMER SERVICE Initiate interaction with customers on the sales floor and sales counter. Ask the ...

Harris Teeter

Part Time Cake Decorator

Chesapeake, VA · On-site

$13.50 - $17.50/hr

Customers are among Harris Teeter's most valuable assets. Every associate represents Harris Teeter ... CUSTOMER SERVICE Initiate interaction with customers on the sales floor and sales counter. Ask the ...

Harris Teeter

Full Time Scan Coordinator

Aldie, VA · On-site

$17.75 - $23.25/hr

Customers are among Harris Teeter's most valuable assets. Every associate represents Harris Teeter ... CUSTOMER SERVICE Initiate interaction with customers on the sales floor. Ask the customers ...

Harris Teeter

Full Time Scan Coordinator

Mount Pleasant, SC · On-site

$17.25 - $22.50/hr

Customers are among Harris Teeter's most valuable assets. Every associate represents Harris Teeter ... CUSTOMER SERVICE Initiate interaction with customers on the sales floor. Ask the customers ...

New

Harris Teeter

Part Time Beer & Wine Clerk

Aldie, VA · On-site

... service, and unloading stock. Customers are among Harris Teeter's most valuable assets. Every ... Therefore, one of the top business priorities is to assist any customer or potential customer.

Harris Teeter

Part Time Cake Decorator

Baltimore, MD · On-site

$14 - $18/hr

Customers are among Harris Teeter's most valuable assets. Every associate represents Harris Teeter ... CUSTOMER SERVICE Initiate interaction with customers on the sales floor and sales counter. Ask the ...

Harris Teeter

Part Time Cake Decorator

Easton, MD · On-site

$14.25 - $18.25/hr

Customers are among Harris Teeter's most valuable assets. Every associate represents Harris Teeter ... CUSTOMER SERVICE Initiate interaction with customers on the sales floor and sales counter. Ask the ...

Harris Teeter

Part Time Cake Decorator

Chapel Hill, NC · On-site

$12 - $15.25/hr

Customers are among Harris Teeter's most valuable assets. Every associate represents Harris Teeter ... CUSTOMER SERVICE Initiate interaction with customers on the sales floor and sales counter. Ask the ...

Harris Teeter

Full Time Cake Decorator

Portsmouth, VA · On-site

$13.50 - $17.50/hr

Customers are among Harris Teeter's most valuable assets. Every associate represents Harris Teeter ... CUSTOMER SERVICE Initiate interaction with customers on the sales floor and sales counter. Ask the ...

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Harris Teeter Jobs Information

What is it like to work at Harris Teeter?

Harris Teeter operates with a strong focus on customer satisfaction and community involvement, reflecting a culture that prioritizes teamwork and dedication to quality service. As a grocery store chain, Harris Teeter offers a fast-paced work environment with opportunities for advancement, a diverse team structure, and a wide range of roles in areas such as customer service, management, and logistics. Working at Harris Teeter may appeal to individuals seeking a dynamic retail career with opportunities for growth and development in a supportive and collaborative team environment.

What makes Harris Teeter an attractive place to work?

Harris Teeter is a well-established and respected grocery store chain known for its commitment to providing high-quality products and exceptional customer service. The company offers a dynamic work environment that values teamwork, innovation, and employee growth, with opportunities for advancement and professional development through ongoing training and education. By joining Harris Teeter, individuals can contribute to a company that prioritizes community involvement and customer satisfaction, while also fostering a culture of collaboration and mutual support.

Do workers at Harris Teeter get paid breaks?

Yes. Most people get paid breaks.
73% of people say they get paid breaks.
Based on data from 112 people who took the Breakroom Quiz between January 2026 and July 2026.

Does Harris Teeter pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
91% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 125 people who took the Breakroom Quiz between January 2026 and July 2026.

At Harris Teeter, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
61% of people say they have to use vacation days when they’re out sick.
Based on data from 67 people who took the Breakroom Quiz between January 2026 and July 2026.

Are part-time workers able to get health insurance from Harris Teeter?

Only some people who work part-time can get health insurance.
51% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 51 people who took the Breakroom Quiz between November 2024 and February 2025.

Do part-time workers get paid time off at Harris Teeter?

Most people who work part-time don’t get paid time off.
81% of people who work part-time say they don’t get paid time off
Based on data from 114 people who took the Breakroom Quiz between July 2025 and July 2026.

Is the health insurance from Harris Teeter affordable enough for their workers?

Most people say the health insurance costs are okay.
90% of people say the health insurance costs are okay
Based on data from 61 people who took the Breakroom Quiz between January 2026 and July 2026.

Do people get paid time off at Harris Teeter?

Some people get paid time off from work.
36% of people say they don’t get paid time off.
Based on data from 125 people who took the Breakroom Quiz between January 2026 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 14% of people with changing schedules find out their shifts one week or less ahead of time.
  • 47% of people with changing schedules find out their shifts two weeks ahead of time.
  • 36% of people with changing schedules find out their shifts three weeks ahead of time.
  • 3% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 76 people who took the Breakroom Quiz between January 2026 and July 2026.

Do workers at Harris Teeter worry about hours?

Some people worry about getting enough hours.
36% of people report they worry about getting enough hours.
Based on data from 76 people who took the Breakroom Quiz between January 2026 and July 2026.

Do Harris Teeter workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
37% report that they don’t have enough control over which shifts they work.
Based on data from 62 people who took the Breakroom Quiz between January 2026 and July 2026.

How easy is it for Harris Teeter workers to change shifts?

Some people find it hard to change shifts.
34% of people report that it’s hard to change shifts if they need to.
Based on data from 62 people who took the Breakroom Quiz between January 2026 and July 2026.

How easy is it to get time off at Harris Teeter?

Most people find it easy to get time off.
72% of people report it’s easy to get time off.
Based on data from 102 people who took the Breakroom Quiz between January 2026 and July 2026.

Do Harris Teeter managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
80% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 69 people who took the Breakroom Quiz between January 2026 and July 2026.

Do jobs at Harris Teeter spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
16% of people report that their job takes up time that they don’t get paid for.
Based on data from 70 people who took the Breakroom Quiz between January 2026 and July 2026.

How easy is it to take sick days at Harris Teeter?

Some people find it hard to take sick days.
34% of people report that it’s hard to take time off if they are sick.
Based on data from 103 people who took the Breakroom Quiz between January 2026 and July 2026.

Is a Harris Teeter job good for students?

Most students say this is a good place to work if you’re studying.
85% of students report this is a good place to work if you’re studying.
Based on data from 104 people who took the Breakroom Quiz between July 2025 and July 2026.

Is working at Harris Teeter good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
41% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 69 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Harris Teeter feel treated with respect by their managers?

Most people feel treated with respect by their managers.
77% of people say they’re treated with respect by their managers.
Based on data from 110 people who took the Breakroom Quiz between January 2026 and July 2026.

Do people at Harris Teeter get to take their breaks without interruption?

Most people get breaks without interruption.
83% of people report that they get to take their breaks without interruption.
Based on data from 115 people who took the Breakroom Quiz between January 2026 and July 2026.

Is it stressful to work at Harris Teeter?

Some people feel stressed out here.
66% of people say they often feel stressed out at work.
Based on data from 122 people who took the Breakroom Quiz between January 2026 and July 2026.

Do people at Harris Teeter enjoy their jobs?

Most people enjoy their job.
67% of people report they enjoy their job.
Based on data from 99 people who took the Breakroom Quiz between January 2026 and July 2026.

Do people at Harris Teeter recommend working with their team?

Only some people recommend working with their team.
49% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 127 people who took the Breakroom Quiz between January 2026 and July 2026.

Do people get enough training when they start at Harris Teeter?

Most people got enough training when they started.
74% of people report they got enough training when they started working here.
Based on data from 118 people who took the Breakroom Quiz between January 2026 and July 2026.

Do people get support to advance at Harris Teeter?

Only some people are given support to advance their career here.
In the last year, 41% of people report not being given support to advance their career here.
Based on data from 113 people who took the Breakroom Quiz between January 2026 and July 2026.

Do people think Harris Teeter’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 114 people who took the Breakroom Quiz between January 2026 and July 2026.

Do workers feel well informed about how Harris Teeter is doing?

Only some people feel well informed about how the company is doing.
37% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 107 people who took the Breakroom Quiz between January 2026 and July 2026.
What other companies are hiring for Assistant Customer Service Manager jobs?
What are the most popular jobs at Harris Teeter?
What are the most popular categories at Harris Teeter?
Infographic showing various Assistant Customer Service Manager job openings at Harris Teeter in the United States as of July 2026, with employment types broken down into 40% Full Time, and 60% Part Time. Highlights an 100% Physical job distribution.
Full Time Express Lane Supervisor

Full Time Express Lane Supervisor

Harris Teeter

Baltimore, MD • On-site

Full-time

Posted 4 days ago

Harris Teeter rating

6.3

Company rating: 6.3 out of 10

Based on 864 frontline employees who took The Breakroom Quiz

45th of 121 rated grocery stores

Job description

SUMMARY. Primaryresponsibility is to Take Excellent Care Of Our Customers by satisfying eachcustomer's needs, exceeding their expectations, and making every shopping visita pleasant and satisfying experience. Supervises the ExpressLane program forthe store. Supervise all ExpressLane associates. During down times, theExpressLane Supervisor also performs the duties of Order Selector, bagger,and/or cashier.
Customers are among Harris Teeter's most valuableassets. Every associate represents Harris Teeter to our customers and thepublic. The way associates perform their jobs presents an image of the entireCompany. Customers judge Harris Teeter by how they are treated each time theyhave contact with an associate. Therefore, one of the top business priorities isto assist any customer or potential customer. Nothing is more important thanbeing courteous, friendly, helpful, and prompt in the attention given tocustomers.
Harris Teeter will provide training to allassociates who have extensive customer contact. If a customer wishes to make aspecific comment or complaint that you cannot resolve, direct that person todepartment management or the manager-on-duty for appropriate action. Rememberthat all contacts with the public in person, over the telephone, and throughany communication reflect not only on an individual associate but on HarrisTeeter as a whole. Positive customer relations will not only enhance thepublic's image of Harris Teeter, but also pay off in greater customer loyaltyand increased sales and profit.
ESSENTIALFUNCTIONS AND RESPONSIBILITIES include thefollowing. Other duties may be assigned.
CUSTOMERSERVICE
  • Your job performance is required todemonstrate the highest level of customer service. Never be rude to a customerunder any circumstance.
  • Follow through on customerrequests. If you cannot say "yes" to acustomer's request, contact the manager-on-duty.
  • Your full focus is required to be onthe customer and bagging their order. You are required to:
  • Make eye contact with and smile atevery customer.
  • Speak to customers in a genuine, clear,and enthusiastic manner.
  • Greet every customer and accompanyingfamily members [especially children].
  • Always tell customer "thank you forshopping with us today!"
    Maintain adequate work area; Download internetorders; Shop internet orders following all policies and procedures; OperatePoint of Sale Register; Bag orders; Stage orders; Load grocery orders; Completeall required paperwork; Communicate with customers; Communicate with storeassociates and Corporate Office; Attend store sales and service meetingsreporting ExpressLane wait times, in-stock percentages, customer satisfactionincluding IVR comments and mobile feedback ratings; keep management aware oforder cancellations.
    SUPERVISORYRESPONSIBILITIES. Interview and assist in hiring new associates. Train new home shoppingassociates and manage the Express Lane training process; Scheduling; Managelabor and communicate cross charged hours needs to store management;Communicate store level and corporate objectives; Handle customer issues andcomplaints. Use progressive disciplinewhen necessary. Ensure procedures forproper substituting and minimum selection dates are followed.
    Reflect anappropriate business image to customers and visitors. How you dress, yourgrooming and personal cleanliness standards all contribute to that image andalso to the morale of your fellow associates. During business hours or whenever representing Harris Teeter, you areexpected to present a clean, neat, and tasteful appearance. You are required toalways dress and groom yourself according to our Company policy that reflectsaccepted conservative norms.
    Be reliableand punctual by reporting for work on time and as scheduled. When you areabsent or late, it places a burden on other associates and can impactproductivity and service. In the rare instances when you cannot avoid beinglate or are unable to work as scheduled, notify your supervisor orManager-on-duty two (2) hours in advance of your scheduled start time so thatappropriate arrangements can be made.
    Communicate in English with customers and fellowassociates regarding requests, current sales promotions, marketing campaigns,and essential products. When a customer asks where a product is located, takethe customer to the product.
    Inform management of the lack of advertised items,incorrect prices, missing signs, departmental changes ,out of stocks and/orother situations as appropriate.
    Be knowledgeable of and perform fixed activitieswhen business is light. (i.e. sweeping, cleaning, blocking, straightening,cleaning storage cabinets etc.)
    Understand the overall Customer Service Departmentoperation.
    Adapt to various situations and adjust to shiftingpriorities. Be flexible and able to perform multiple tasks without showingsigns of stress or irritability.
    Balance taking direction with taking initiative anddemonstrate the flexibility required to accomplish the duties of the entireshift.
    Provide assistance to fellow associates to completetheir daily tasks and other duties as assigned.
    Keep Our Stores Clean. Comply with HealthDepartment requirements and follow Harris Teeter sanitation procedures. Cleanrestrooms and other areas as directed.
    Follow all safety regulations and help keep thestore free of dangerous situations. Immediately inform store management of allaccidents and/or safety hazards. Record accidents and safety hazards in thedesignated log.
    Ensure that chemicals are handled, mixed, andapplied according to directions and in compliance to the Hazard CommunicationProgram Manual.
    Establish a working and shopping environment oftrust, respect, and integrity.
    Take Excellent Care Of Your Fellow Associates. Be ateam player. Support and assist your fellow associates without complaint. Beopen to new ideas and opportunities. Follow through with any special requestsor recommendations from management.
    Comply with Company standards, policies, andprocedures.
    Perform essential job functions throughoutscheduled hours.
    COMPETENCIES. To performthe job successfully, an individual are required to demonstrate the followingcompetencies:
  • Adaptability - Adapts to changes in thework environment; Changes approach or method to best fit the situation; Able todeal with frequent change, delays, or unexpected events.
  • Attendance/Punctuality - Isconsistently at work and on time; Informs management at least 2 hours beforeshift begins when going to be late or absent from work.
  • Customer Service - Provides exceptionalcustomer service even in difficult or emotional customer situations; Respondspromptly to customer needs; Solicits customer feedback to improve service;Responds to requests for service and assistance; Meets commitments.
  • Dependability - Follows instructions,responds to management direction; Takes responsibility for own actions; Keepscommitments; Completes tasks on time or notifies appropriate person with analternate plan.
  • Diversity - Demonstrates knowledge ofCompany EEO policy; Shows respect and sensitivity for cultural differences;Promotes a harassment-free environment.
  • Ethics - Treats people with respect;Keeps commitments; Inspires the trust of others; Works with integrity andethically; Upholds Company values.
  • Initiative - Volunteers readily;Undertakes self-development activities; Asks for and offers help when needed.
  • Innovation - Generates suggestions forimproving work; Presents ideas and information in a respectful manner.
  • Interpersonal Skills - Is never rude;Listens to others without interrupting; Keeps emotions under control; Remainsopen to others' ideas and tries new things.
  • Judgement - Exhibits sound and accuratejudgment; Supports and explains reasoning for decisions; Includes appropriatepeople in decision-making process; Makes timely decisions.
  • Motivation - Sets and achieves personalgoals; Demonstrates persistence and overcomes obstacles; Measures self againststandard of excellence.
  • Oral Communication - Speaks Englishclearly and persuasively in positive, negative, and in emergency or othersituations in which individuals must speak a common language to promote safety;Listens and gets clarification; Responds appropriately to questions;Demonstrates group presentation skills; Participates in meetings.
  • Written Communication - Writes clearlyand informatively in English; Presents numerical data effectively; Able to readand interpret English-written information.
  • Organizational Support - Followspolicies and procedures; Completes tasks correctly and on time.
  • Planning/Organizing - Prioritizes workactivities; Uses time efficiently.
  • Problem Solving - Identifies andresolves concerns in a timely manner; Uses reason even when dealing withemotional topics.
  • Professionalism - Approaches others ina tactful manner; Reacts well under pressure; Treats others with respect andconsideration regardless of their status or position; Accepts responsibilityfor own actions; Follows through on commitments.
  • Quality - Demonstrates accuracy andthoroughness; Looks for ways to improve and promote quality; Applies feedbackto improve performance; Monitors own work to ensure quality.
  • Quantity - Meets productivitystandards; Completes work in timely manner; Strives to increase productivity;Works quickly.
  • Safety and Security - Observes safetyand security procedures; Reports potentially unsafe conditions; Uses equipmentand materials properly.
  • Teamwork - Balances team and ownresponsibilities; Is open to others' views; Gives and welcomes feedback;Contributes to building a positive team spirit.
  • Technical Skills - Assesses ownstrengths and weaknesses; Pursues training and development opportunities;Strives to build knowledge and skills; Shares job knowledge with others.

QUALIFICATIONS. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associates must be at least 18 years of age and have a valid Driver's License
EDUCATION AND/OR EXPERIENCE. High school diploma or general education degree (GED); 6 months experience in the ExpressLane department; or one to three years related experience and/or training; or equivalent combination of education and experience.
CERTIFICATES, LICENSES, REGISTRATIONS. Valid Driver's License. Must be bondable. Complete Company's training including but not limited to: new hire orientation, customer service network, safety, bagger technical skills, cashier technical skills, and product knowledge.
PERSONAL SKILLS. Excellent communication and interpersonal skills. Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales.
LANGUAGE SKILLS. Ability to read and comprehend simple instructions, short correspondence, and memos [in English]. Ability to write simple correspondence [in English]. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization who only speak English.
MATHEMATICAL SKILLS. Ability to add and subtract two digit numbers and to calculate a discount % amount. Ability to perform these operations using units of American currency.
REASONING ABILITY. Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

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