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Customer Service Manager Director Jobs (NOW HIRING)

pregis

Customer Service Manager

Visalia, CA

Director of Customer Service Department: Customer Service Summary of Job The Visalia Customer Service Manager will plan, co-ordinate and lead the activities of the customer service team to retain and ...

Hobby Lobby Careers

Customer Service Manager

Harahan, LA

$15.75 - $16.75/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Copeland

Customer Service Manager

Saint Louis, MO · On-site +1

Director, Customer Experience Position Summary The Customer Service Manager is responsible for leading customer service operations and supporting service excellence across multiple customer-facing ...

Hobby Lobby Careers

Customer Service Manager

Augusta, ME · On-site

$15.75 - $16.75/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Hy-Vee, Inc.

Customer Service Manager

Maplewood, MN · On-site

$18 - $22.50/hr

District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations ... Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience ...

Hobby Lobby Careers

Customer Service Manager

Issaquah, WA

$20.15 - $21.15/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

TransCore

Customer Service Manager

Auburn, MA · On-site

$90K/yr

Support MassDOT's Director of Statewide tolling for key high-level requests from operations ... Program Manager when issues arise that impact metrics * Serving as customer service role model ...

Addison Group

Customer Service Manager

Fort Worth, TX · On-site

$80K - $95K/yr

Customer Service Manager Industry: Financial Services / Investment Management Location (city, state ... Fort Worth, TX Assignment Type: Full-time / Direct Hire Pay: $80,000-$95,000 annually + quarterly ...

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Customer Service Manager Director information

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$58K

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How much do customer service manager director jobs pay per year?

As of Aug 31, 2026, the average yearly pay for customer service manager director in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager Director vs Customer Service Supervisor?

AspectCustomer Service Manager DirectorCustomer Service Supervisor
CredentialsBachelor's degree, leadership experienceHigh school diploma or equivalent, supervisory experience
Work EnvironmentStrategic planning, department oversightTeam management, daily customer interactions
Employer & Industry UsageLarge organizations, corporate settingsRetail, call centers, small to medium businesses
Search & Comparison IntentHigh-level management roles, strategic responsibilitiesOperational roles, team leadership

The Customer Service Manager Director focuses on strategic leadership, overseeing multiple teams and setting long-term goals. In contrast, the Customer Service Supervisor handles daily team operations and direct customer interactions. Both roles require customer service experience, but the Director position involves higher-level planning and decision-making.

What cities are hiring for Customer Service Manager Director jobs?

Cities with the most Customer Service Manager Director job openings:

What are the most commonly searched types of Customer Service Manager jobs?

The most popular types of Customer Service Manager jobs are:

What states have the most Customer Service Manager Director jobs?

States with the most job openings for Customer Service Manager Director jobs include:

Customer Service Manager Director jobs near you
Infographic showing various Customer Service Manager Director job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Service Manager

Gainesville, TX

Reliant Worldwide Plastics
Plastics Product Manufacturing • 201 - 500 employees
Learn more about Reliant Worldwide Plasticsexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

POSITION SUMMARY: Customer Service Manager

We are looking for an experienced Customer Service Manager to join our dynamic team. This position manages and coordinates activities of workers engaged in verifying and keeping records on incoming orders and outgoing products by performing the below listed duties and responsibilities. The ability to interact with customers (both internal and external) in a fast paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism and confidentiality is crucial to this role.

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Oversees and Manages Customer Service Representatives on a daily basis ensuring accurate and timely order entry into the ERP system
  • Overall responsible for accurate, timely order entry while ensuring order acceptance dates can be met through coordination with Plant Manager
  • Responsible to ensure the Customer Service team meets order entry throughput goals
  • Assists in negotiating order discrepancies with the customer facilitating a favorable outcome for the company
  • Provides early warning to Plant Management when orders are at risk of not being shipped timely (voice of the customer)
  • Prepares and is responsible for Customer Service KPI performance
  • Responsible for BOM creation, accurate pricing data and is an expert user in the ERP system
  • Deal directly with customers either by telephone, electronically or face to face
  • Maintains the integrity of the ERP database by ensuring data quality and accuracy
  • Direct customer requests and unresolved issues to the designated resource and follow upon resolution
  • Investigate and/or solve customers' long-standing or complex problems and when needed make Plant Management aware of customer needs and expectations that have not been resolved in a timely manner
  • Work closely with sales and project management teams on job cost estimates and tracking these costs for installations and start-ups
  • Manage customers' accounts
  • Keep records of customer interactions and transactions; record details of inquiries, comments and complaints
  • As required, organizes programs, events, meetings or conferences by arranging facilities and caterers, issuing information or invitations and coordinating speakers
  • Manage, develop and motivate direct reports
  • Complete special projects and perform other duties as assigned by management

REQUIREMENTS:

  • Bachelor's degree or equivalent work experience
  • Minimum 5-7 years' experience in customer service management in a manufacturing environment
  • Must have excellent knowledge of Microsoft Office (Excel, Outlook, and Word dominant)
  • Excellent customer interface experience and solid program management skills
  • Excellent leadership and supervisory skills
  • Excellent verbal and written communication skills
  • Experience in injection molded plastics a plus
  • Self-started and must work well under pressure
  • Must be able to read, write, speak and understand English

Compensation commensurate with experience along with excellent benefits, including medical, dental, vision and life insurances, 401K plan and paid vacation.

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