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Customer Service Manager Director Jobs (NOW HIRING)

Alfa Laval

Customer Service Manager

Richmond, VA · On-site

$110K - $130K/yr

The position combines strategic leadership, operational excellence, cross-functional collaboration, and direct management of customer service managers and representatives. The Customer Service ...

Hobby Lobby Careers

Customer Service Manager

Seabrook, NH

$15.75 - $16.75/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Venteon

Customer Service Manager

Middletown, CT

The Customer Service Manager is responsible for leading and overseeing customer service operations within the aerospace business, ensuring exceptional support and communication. This role serves as ...

TransCore

Customer Service Manager

Auburn, MA · On-site

$90K/yr

Support MassDOT's Director of Statewide tolling for key high-level requests from operations ... Program Manager when issues arise that impact metrics * Serving as customer service role model ...

Martin Marietta

Customer Service Manager

San Diego, CA

$100K - $130K/yr

JOB SUMMARY The Customer Service Manager is a pivotal leadership role responsible for directing the ... Direct the workflow of the "order-to-delivery" cycle, ensuring that customer orders are entered ...

Dauphin

Customer Service Manager

Decatur, IN · On-site

Customer Service Manager Decatur Diamond, a privately held, US manufacturer of diamond-based, precision cutting tools, is seeking a qualified Customer Service Manager to manage and lead our Customer ...

Clever Real Estate

Customer Service Manager

$60K - $75K/yr

Customer Service Manager Location: Remote - US Based Salary: $60-70k base, $65-75k OTE About Clever ... You will report to our Director of Customer Experience and work alongside a dedicated product and ...

Ingles Markets

Customer Service Manager

Greer, SC · On-site

Opportunity The Customer Service Manager is responsible for providing and maintaining high ... This position is responsible for supervising and directing all front-end activities and operations.

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How much do customer service manager director jobs pay per year?

As of Jun 8, 2026, the average yearly pay for customer service manager director in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager Director vs Customer Service Supervisor?

AspectCustomer Service Manager DirectorCustomer Service Supervisor
CredentialsBachelor's degree, leadership experienceHigh school diploma or equivalent, supervisory experience
Work EnvironmentStrategic planning, department oversightTeam management, daily customer interactions
Employer & Industry UsageLarge organizations, corporate settingsRetail, call centers, small to medium businesses
Search & Comparison IntentHigh-level management roles, strategic responsibilitiesOperational roles, team leadership

The Customer Service Manager Director focuses on strategic leadership, overseeing multiple teams and setting long-term goals. In contrast, the Customer Service Supervisor handles daily team operations and direct customer interactions. Both roles require customer service experience, but the Director position involves higher-level planning and decision-making.

What cities are hiring for Customer Service Manager Director jobs? Cities with the most Customer Service Manager Director job openings:
What are the most commonly searched types of Customer Service Manager jobs? The most popular types of Customer Service Manager jobs are:
What states have the most Customer Service Manager Director jobs? States with the most job openings for Customer Service Manager Director jobs include:
Customer Service Manager Director jobs near you
Infographic showing various Customer Service Manager Director job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 68% Full Time, 26% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Service Manager

Cooperidge Consulting Firm

Mentor, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

Cooperidge Consulting Firm is seeking a Customer Service Manager for a premier manufacturing leader in Mentor, OH.
This is a high-visibility leadership role responsible for the daily pulse of sales operations. You will act as the vital link between Sales, Operations, Supply Chain, and Finance to ensure that customer commitments are perfectly aligned with manufacturing capacity. We are looking for a disciplined executor who can lead a team of Sales Representatives to achieve exceptional service metrics while maintaining margin integrity. To ensure total success, you will spend your initial three months immersed in the "Sales Rep" function to master our proprietary systems and operational cadence before transitioning into full management of the department.
Job Responsibilities
  • Operational Oversight: Direct daily order execution, ensuring 100% accuracy in order entry and the fulfillment of all customer commitments.
  • Team Leadership: Manage and mentor a team of Sales Representatives and Senior Sales Representatives through active coaching and performance feedback.
  • Strategic Liaison: Collaborate cross-functionally with Operations and Supply Chain to reconcile customer demand with real-time manufacturing capacity.
  • Account Stewardship: Own the relationships with key accounts and serve as the primary escalation point for service, delivery, and commercial issues.
  • Commercial Integrity: Oversee pricing, formal quotations, and margin discipline; manage warranty and service claims to ensure compliance with company policy.
  • System Mastery: Spend the first ~90 days performing frontline Sales/Account coordination to gain a deep technical understanding of the company's systems.
  • Process Improvement: Identify bottlenecks in the customer journey and champion continuous improvement initiatives to enhance service performance.
  • Compliance & Ethics: Ensure all sales and service activities comply with applicable laws, promoting a culture of professionalism and accountability.

Requirements
Education & Experience
  • Bachelor's degree or equivalent professional work experience is REQUIRED.
  • 3-5 years of relevant experience in customer service management, sales operations, or account management within a manufacturing or technical environment.
  • Proven track record of managing direct reports (Sales or Customer Service Reps).
Skills & Competencies
  • System Literacy: Ability to quickly learn complex ERP/CRM systems and operational cadences.
  • Conflict Resolution: Strong negotiation and problem-solving skills for handling high-level account escalations.
  • Financial Acumen: Understanding of pricing models, quotations, and margin maintenance.
  • Interpersonal Skills: Exceptional ability to build bridges between internal departments (Operations/Finance) and external customers.

Benefits
  • Comprehensive health, vision, and dental insurance plans
  • Life insurance coverage
  • 401(k) retirement plan with company matching contributions
  • Paid time off including vacation, sick leave, and holidays
  • Opportunities for career growth and advancement

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