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Customer Service Manager Director Jobs (NOW HIRING)

Smiths Group

Customer Service Manager

Laconia, NH · On-site

... directing work * Appraising performance; rewarding and disciplining employees; addressing ... Customer Service Management role in manufacturing. Additional Information Benefits * 401(k)

Mariner Finance

Customer Service Manager

Nottingham, MD

$65K - $80K/yr

Direct and oversee the day-to-day operations of a team of representatives, ensuring customer ... manage daily work load: * Obtain and compile all relevant documents to assist in the servicing of ...

Million Air

Customer Service Manager

Birmingham, AL · On-site

$70K/yr

Objective The customer service manager is responsible for creating and leading a customer service ... direct contact with both moving and non-moving aircraft. Physical Demands The physical demands ...

Hobby Lobby

Customer Service Manager

O Fallon, MO · On-site

$20.15 - $21.15/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Myer Pty Ltd

Customer Service Manager Job no: 945246 Work type: Permanent / Full time Location: Southland As a ... Any candidates submitted in an unsolicited manner, will be considered a direct candidate ...

Hobby Lobby

Customer Service Manager

Cherry Hill, NJ · On-site

$20.15 - $21.15/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Hobby Lobby

Customer Service Manager

Duluth, GA · On-site

$20.15 - $21.15/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Wendy's

Customer Service Manager

Evanston, WY

What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a ... Direct Deposit * Free Meals * Pay for Grades--we pay you for being an excellent student! * Paid ...

Hobby Lobby

Customer Service Manager

Easton, PA · On-site

$15.75 - $16.75/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Wendy's

Customer Service Manager

Nampa, ID

What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a ... Direct Deposit * Free Meals * Pay for Grades--we pay you for being an excellent student! * Paid ...

Wendy's

Customer Service Manager

Draper, UT · On-site

Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a ... Direct Deposit * Free Meals * Pay for Grades--we pay you for being an excellent student! * Paid ...

Wendy's

Customer Service Manager

Boise, ID · On-site

Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a ... Direct Deposit * Free Meals * Pay for Grades--we pay you for being an excellent student! * Paid ...

Wendy's

Customer Service Manager

Boise, ID · On-site

Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a ... Direct Deposit * Free Meals * Pay for Grades--we pay you for being an excellent student! * Paid ...

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Customer Service Manager Director information

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$24.5K

$58K

$101K

How much do customer service manager director jobs pay per year?

As of Jul 22, 2026, the average yearly pay for customer service manager director in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that include Communication, Courtesy, Confidence, Credibility, Consistency, Compassion, and Clarity. For a Customer Service Manager or Director, applying these principles helps ensure high-quality interactions, customer satisfaction, and effective team leadership. Mastery of these concepts supports building trust and loyalty in customer relationships.

How much does a director of customer service make in the US?

A director of customer service in the US typically earns between $80,000 and $150,000 annually, depending on factors such as industry, company size, experience, and location. Senior roles may also include bonuses, profit sharing, and other benefits, with higher salaries often associated with larger organizations or those in high-cost areas.

What is the difference between Customer Service Manager Director vs Customer Service Supervisor?

AspectCustomer Service Manager DirectorCustomer Service Supervisor
CredentialsBachelor's degree, leadership experienceHigh school diploma or equivalent, supervisory experience
Work EnvironmentStrategic planning, department oversightTeam management, daily customer interactions
Employer & Industry UsageLarge organizations, corporate settingsRetail, call centers, small to medium businesses
Search & Comparison IntentHigh-level management roles, strategic responsibilitiesOperational roles, team leadership

The Customer Service Manager Director focuses on strategic leadership, overseeing multiple teams and setting long-term goals. In contrast, the Customer Service Supervisor handles daily team operations and direct customer interactions. Both roles require customer service experience, but the Director position involves higher-level planning and decision-making.

What is the highest paying job in customer service?

The highest paying roles in customer service are typically executive-level positions such as Customer Service Director or Vice President, with salaries often exceeding six figures. These roles require extensive experience, leadership skills, and often involve overseeing large teams and strategic planning.

What is the highest position in customer service?

The highest position in customer service is typically the Customer Service Director or Vice President, responsible for overseeing the entire customer service department and setting strategic goals. These roles often require extensive experience, leadership skills, and knowledge of customer relations tools and processes.
What cities are hiring for Customer Service Manager Director jobs? Cities with the most Customer Service Manager Director job openings:
What are the most commonly searched types of Customer Service Manager jobs? The most popular types of Customer Service Manager jobs are:
What states have the most Customer Service Manager Director jobs? States with the most job openings for Customer Service Manager Director jobs include:
Customer Service Manager Director jobs near you
Infographic showing various Customer Service Manager Director job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Service Manager

Aalberts Surface Technologies AB Inc

Manchester, CT

Other

Posted 29 days ago

Job description

Description

The Customer Service Manager ensures customer satisfaction by serving as the primary liaison between the company and its clients. This role is responsible for contract review, coordinating production scheduling, and maintaining open communication with internal teams to meet customer requirements for quality and delivery.


Essential Functions and Responsibilities:

Conduct contract review on all incoming jobs to validate pricing and ensure compliance with specifications and purchase order (P/O) requirements.

Serve as the main point of contact for customer phone calls, receiving transferred calls during normal business hours related to scheduling and general customer inquiries.

Hold primary responsibility for managing scheduled customer calls and meetings to review work status and scheduling updates.

Review and coordinate customer needs with the Production Manager or Supervisor to facilitate accurate and efficient production scheduling.

Work with the Office Manager and Sales Team to resolve invoicing issues and escalate urgent matters as necessary.

Collaborate with customers, internal departments, and support staff to achieve both team and company goals.

Review job cards as part of the production release process, ensuring compliance with the most up-to-date specifications and requirements.

Maintain, file, and update documents, blueprints, and quotes.

Support quality-related activities and problem resolution as needed.

Attend meetings, prepare reports and correspondence, and review mail as required.

Provide valuable insights to upper management to aid in business decision-making.

Act as a backup for invoicing, answering phone calls, and job card creation as needed.

Generate production routers as a backup when required.

Work with the Production Manager on order issues, returns, and other production-related matters.

Perform similar or related work as required, directed, or as the situation dictates, and shall exercise any additional powers that are or may be legally conferred upon the position by the Director of Operations.

Requirements

Qualifications and Required/Preferred Skills:

High school diploma/GED or equivalent supplemented by one years' experience in production operations.

Reasonable knowledge of work methods, practices and procedures involved in a variety of maintenance and repair activities. 

Understand customer specifications and drawings.

Proficient in Microsoft Office software to include Word, Excel, PowerPoint, Access, and Outlook required.

Ability to use computers for data entry, word processing, spreadsheets, and custom applications.

Excellent written and oral communication skills.

Ability to work collaboratively with other staff, vendors, contractors and the public.

Basic knowledge of production/product development in a manufacturing facility.

Organized and detail-oriented with a strong level of accuracy and the ability to multi-task.

Ability to prioritize and adhere to strict deadlines.

High level of integrity; ability to handle confidential information.

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