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Customer Service Manager Director Jobs (NOW HIRING)

Wendy's

Customer Service Manager

Mitchell, SD · On-site

Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a ... Direct Deposit * Free Meals * Pay for Grades--we pay you for being an excellent student! * Paid ...

Albertsons

Customer Service Manager

Las Vegas, NV · On-site

... service by passionately implementing the spirit of customer first, second to none. Manages and ... Other necessary and required duties as directed or required. SKILLS AND PHYSICAL REQUIREMENTS:

Albertsons

Customer Service Manager

Las Vegas, NV · On-site

... service by passionately implementing the spirit of customer first, second to none. Manages and ... Other necessary and required duties as directed or required. SKILLS AND PHYSICAL REQUIREMENTS:

Moser's

Customer Service Manager

Fulton, MO

$16 - $17/hr

Customer Service Manager - Immediate Opening Location: Moser's Grocery Store - Fulton, MO FLSA Status: Non-exempt Get Paid. Get Perks. Get Ownership. Join a 100% employee-owned company where your ...

Techniplas

Customer Service Manager

Mishawaka, IN

The Customer Service Manager leads the Customer Services team and develops/supports a consistent approach to Customer Service-related processes and policies. Directly manages a team of customer ...

Bi-Mart Corporation

Customer Service Manager

Sisters, OR · On-site

$21.40 - $24.05/hr

Your local Bi-Mart is looking for an outstanding individual to join the team as a Customer Service Manager. About Bi-Mart Corporation: We've been a part of the Northwest for over 70 years. Bi-Mart ...

Daniels Health

Customer Service Manager

Orlando, FL

Manage a cross-functional customer service team, fostering accountability and collaboration * Support employee engagement and retention initiatives * Customer Experience & Communication * Oversee ...

Music City Thrift

Customer Service Manager

Nashville, TN · On-site

$50K/yr

The Customer Service Manager is responsible for leading and overseeing the day-to-day operations of the retail sales floor, ensuring an exceptional shopping experience for every customer. This role ...

Famous Supply

Customer Service Manager

Van Wert, OH · On-site

Famous Supply is looking for a Customer Service Manager at our Van Wert, OH location. The CSM is responsible for ensuring a great customer experience to our contractors. You lead a team of 1- 2 ...

New

VersaDesk

Customer Service Manager

Los Angeles, CA · On-site

Role Overview A Customer Service Manager acts as the vital bridge between sales, production, and the end-user. They are responsible for overseeing order processing, resolving complex client ...

Roomi Group Corp

Customer Service Manager

Houston, TX · On-site

We are seeking a versatile Customer Service Manager to lead our business marketing efforts and manage client relationships independently. This unique role combines marketing, customer engagement, and ...

Wendy's

Customer Service Manager

Middletown, OH

POSITION OVERVIEW As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant ...

Cherie Amour Inc.

Customer Service Manager

Pullman, WA · On-site

$50K - $70K/yr

Customer Service Manager Client Experience | Team Leadership | Performance Coaching Location: Pullman, WA Position: Full-time Cherie Amour is seeking a hands-on Customer Service Manager to lead our ...

Daniels Health

Customer Service Manager

Orlando, FL

Manage a cross-functional customer service team, fostering accountability and collaboration * Support employee engagement and retention initiatives * Customer Experience & Communication * Oversee ...

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Customer Service Manager Director information

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How much do customer service manager director jobs pay per year?

As of Jul 23, 2026, the average yearly pay for customer service manager director in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that include Communication, Courtesy, Confidence, Credibility, Consistency, Compassion, and Clarity. For a Customer Service Manager or Director, applying these principles helps ensure high-quality interactions, customer satisfaction, and effective team leadership. Mastery of these concepts supports building trust and loyalty in customer relationships.

How much does a director of customer service make in the US?

A director of customer service in the US typically earns between $80,000 and $150,000 annually, depending on factors such as industry, company size, experience, and location. Senior roles may also include bonuses, profit sharing, and other benefits, with higher salaries often associated with larger organizations or those in high-cost areas.

What is the difference between Customer Service Manager Director vs Customer Service Supervisor?

AspectCustomer Service Manager DirectorCustomer Service Supervisor
CredentialsBachelor's degree, leadership experienceHigh school diploma or equivalent, supervisory experience
Work EnvironmentStrategic planning, department oversightTeam management, daily customer interactions
Employer & Industry UsageLarge organizations, corporate settingsRetail, call centers, small to medium businesses
Search & Comparison IntentHigh-level management roles, strategic responsibilitiesOperational roles, team leadership

The Customer Service Manager Director focuses on strategic leadership, overseeing multiple teams and setting long-term goals. In contrast, the Customer Service Supervisor handles daily team operations and direct customer interactions. Both roles require customer service experience, but the Director position involves higher-level planning and decision-making.

What is the highest paying job in customer service?

The highest paying roles in customer service are typically executive-level positions such as Customer Service Director or Vice President, with salaries often exceeding six figures. These roles require extensive experience, leadership skills, and often involve overseeing large teams and strategic planning.

What is the highest position in customer service?

The highest position in customer service is typically the Customer Service Director or Vice President, responsible for overseeing the entire customer service department and setting strategic goals. These roles often require extensive experience, leadership skills, and knowledge of customer relations tools and processes.
What cities are hiring for Customer Service Manager Director jobs? Cities with the most Customer Service Manager Director job openings:
What are the most commonly searched types of Customer Service Manager jobs? The most popular types of Customer Service Manager jobs are:
What states have the most Customer Service Manager Director jobs? States with the most job openings for Customer Service Manager Director jobs include:
Customer Service Manager Director jobs near you
Infographic showing various Customer Service Manager Director job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.
Customer Service Manager

Customer Service Manager

Wendy's

Mitchell, SD • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Wendy's rating

4.7

Company rating: 4.7 out of 10

Based on 2,326 frontline employees who took The Breakroom Quiz

75th of 104 rated fast food restaurants

Job description

Why Wendy's
As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to drive a customer-centered service culture to build customer loyalty. You'll lead the planning process for daily operations to guarantee every shift is set up to deliver the best customer service. You'll be the expert at executing great huddles and TTM (Talk to Me) in our restaurants, which is the Wendy's way of regularly communicating with our restaurant teams on what's most important to our customers and how we can exceed their expectations. You will partner with other restaurant management to identify specific opportunities for optimizing and maximizing the profitability of the restaurant.
Responsibilities include:
  • Training, monitoring and reinforcing food safety procedures to crew members.
  • Acting as Cash Manager as needed, including setting up cash registers at open, reconciling cash registers throughout the shift, and verifying cash at close.
  • Acting as Operations Leader, organizing, overseeing and supervising shifts by completing and executing the Daily Operations Plan.
  • Performing walk-throughs to ensure the restaurant is ready to open or close and ready for each rush period.
  • Perform walk throughs throughout shift with specific focus on items that impact Speed and Friendliness.
  • Utilizing flow charts and checklists to ensure complete and timely opens, closes and post rush activities while maximizing labor efficiency.
  • Working with restaurant management team to train, develop and communicate with crew members and Team Trainers through Four Corner Training, team huddles, manager meetings, etc. Supervising crew members and Team Trainers in a way that maximizes retention.
  • Helping to execute appropriate shift-specific procedures according to the Daily Operations Plan. Assist the restaurant management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.
  • Executing weekly and positional cleaning schedules by assigning, coaching and following up on cleaning tasks with crew members.
  • Conducting regular table visits to gain feedback on customer experience and coaching crew members based on findings.
  • Running and analyzing Voice of the Customer reports to diagnose Speed and Friendliness opportunities. Take appropriate action with crew members to improve performance and celebrate wins.
  • Navigating the Voice of the Customer dashboard and checking, resolving and closing the loop on customer alerts, cases and comments.
  • Reviewing and maintaining Throughput Tracking charts to identify opportunities in Speed of Service.
  • Assisting General Manager in maintaining labor budgets by utilizing forecasts, hourly sales readings and daily variance reports to adjust labor as needed.
  • Assisting General Manager with completing weekly crew schedules.
  • Assisting the General Manager in screening applications and conducting crew interviews.
  • Assisting General Manager with maintaining and updating Restaurant Communication Board.

What you can expect
  • Direct Deposit
  • Free Meals
  • Pay for Grades--we pay you for being an excellent student!
  • Paid Vacation
  • Annual Performance Review and Performance Based Wage Increases
  • Quarterly Bonuses based on restaurant performance
  • Medical, Dental and Vision Benefits
  • On the Job Training
  • Advancement Opportunities
  • Fun, Recognition and Team Environment
  • 401(k) - not matched
  • Shoe Credits

What we expect from you
  • High School Diploma or GED.
  • Must be 18 years of age.
  • Must be able to pass criminal background check and drug screening.
  • One or more years of restaurant experience preferred.
  • Ability to multi-task while maintaining composure and give sound advice and direction.
  • Must be able to take direction, give direction, work well in a team environment and have a strong customer orientation focus.
  • Must exhibit professionalism, composure and discretion when expediting or resolving all customer related concerns and issues.
  • Ability to work, concentrate and perform duties accurately in a fast-paced environment that may involve noise and hot/cold temperatures.
  • Must be able to stand for prolonged periods of time.
  • Ability and willingness to wear a headset.
  • Physical ability to lift (up to 25-50 pounds as necessary), reach, push, pull, bend kneel and stoop.
  • Must be available to report to work promptly and regularly, as well as work all dayparts and days of the week.
  • May be required to transfer from one location to another and must have the ability to travel to other restaurants as business needs dictate.
  • Must have or be willing to obtain ServSafe certification.

This job opportunity is with one of our many franchisees. Independently owned and operated, Wendy's franchise organizations determine their own compensation, benefits and career programs which may vary from company-owned locations.

What Wendy's employees say

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Workplace

Get the full story on Breakroom

Wendy's logo

About Wendy's

Sourced by ZipRecruiter

Wendy's is an internationally recognized fast-food chain headquartered in Dublin, Ohio, US. Falling under the industry of food services, the company began its journey in 1969 and was founded by Dave Thomas, who named the restaurant after his fourth daughter Wendy. The core offerings of Wendy's include a variety of quality-made, signature items such as ‘old-fashioned hamburgers’, ‘frosty desserts’, chicken sandwiches, salads, and breakfast menu among others. Continually striving for the best, the company's mission is to deliver superior quality products and services for their customers and communities through leadership, innovation, and partnerships. Wendy's has marked many achievements over the years, one of their notable accomplishments includes becoming the third-largest burger fast-food chain in the world proving their popularity among the masses.

Industry

Food services and drinking places

Company size

10,000+ Employees

Headquarters location

Dublin, OH, US

Year founded

1969

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