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Assistant Customer Service Manager Jobs (NOW HIRING)

Hobby Lobby

Customer Service Manager

Horsham, PA · On-site

$15.75 - $16.75/hr

Manage registers * Assist customers as needed * Provide excellent customer service Starting part-time range - $15.75 - $16.75 per hour - Requirements * Excellent Customer Service Skills * Basic ...

Hobby Lobby

Customer Service Manager

Murfreesboro, TN · On-site

$20.15 - $21.15/hr

Manage registers * Assist customers as needed * Provide excellent customer service Starting full-time range - $20.15 - $21.15 per hour - Requirements * Excellent Customer Service Skills * Basic ...

Hobby Lobby

Customer Service Manager

Duluth, GA · On-site

$20.15 - $21.15/hr

Manage registers * Assist customers as needed * Provide excellent customer service Starting full-time range - $20.15 - $21.15 per hour - Requirements * Excellent Customer Service Skills * Basic ...

Hobby Lobby

Customer Service Manager

Iselin, NJ · On-site

$20.15 - $21.15/hr

Manage registers * Assist customers as needed * Provide excellent customer service Starting full-time range - $20.15 - $21.15 per hour - Requirements * Excellent Customer Service Skills * Basic ...

Hobby Lobby

Customer Service Manager

Sacramento, CA · On-site

$20.15 - $21.15/hr

Manage registers * Assist customers as needed * Provide excellent customer service Starting full-time range - $20.15 - $21.15 per hour - Requirements * Excellent Customer Service Skills * Basic ...

Food Lion

PT Customer Service Leader

Rock Hill, SC · On-site

Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...

Food Lion

PT-Customer Service Leader

Simpsonville, SC · On-site

Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...

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Assistant Customer Service Manager information

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How much do assistant customer service manager jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for assistant customer service manager in the United States is $22.14, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $25.24 per hour, depending on experience, location, and employer.

What is the difference between Assistant Customer Service Manager vs Customer Service Supervisor?

AspectAssistant Customer Service ManagerCustomer Service Supervisor
CredentialsHigh school diploma or equivalent; some roles prefer associate or bachelor’s degreeHigh school diploma or equivalent; relevant experience often valued
Work EnvironmentOffice setting, overseeing customer service teams, involved in strategic planningCall centers or retail environments, supervising daily customer service operations
Employer UsageUsed in companies with structured customer service departments, often in larger organizationsCommon in retail, hospitality, and call centers for team oversight
Comparison FocusSupports Customer Service Manager, involved in policy implementation and team supportManages daily customer interactions, ensures team performance

The Assistant Customer Service Manager typically has a broader role involving strategic support and team coordination, while the Customer Service Supervisor focuses on daily team supervision and direct customer interactions. Both roles require customer service experience, but the assistant manager often participates in higher-level planning and policy development.

What does an Assistant Customer Service Manager do?

An Assistant Customer Service Manager supports the Customer Service Manager in overseeing daily operations, ensuring customers receive excellent service, and resolving escalated issues. They help train and supervise customer service representatives, monitor performance, and implement policies to improve customer satisfaction. Additionally, they may handle scheduling, reporting, and assist in developing strategies to enhance service quality. Their role is crucial in maintaining a positive experience for both customers and staff.

What are the key skills and qualifications needed to thrive as an Assistant Customer Service Manager, and why are they important?

To thrive as an Assistant Customer Service Manager, you need strong leadership, problem-solving, and customer service skills, often supported by experience in retail or service environments and a relevant associate or bachelor’s degree. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and scheduling platforms is typically required. Outstanding communication, conflict resolution, and team motivation abilities are vital soft skills for this role. These skills are important because they ensure smooth operations, satisfied customers, and effective team performance in a dynamic service setting.

What are some common challenges faced by Assistant Customer Service Managers, and how can they be addressed?

Assistant Customer Service Managers often navigate challenges such as balancing team performance goals with individual staff development, handling complex customer escalations, and adapting to rapidly changing policies or procedures. Success in this role frequently depends on strong communication skills, effective delegation, and proactive problem-solving. Building trust with your team and fostering a collaborative environment can help address these challenges, while ongoing training and feedback sessions ensure both staff and customers receive the highest level of service.
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Assistant Customer Service Manager jobs near you
Retail Assistant Customer Service Manager - Full Time/Part Time

Retail Assistant Customer Service Manager - Full Time/Part Time

Buchheit Inc

Greenville, IL • On-site

$15 - $16/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Buchheit rating

7.0

Company rating: 7.0 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

DEPARTMENT: Retail Store

REPORTS TO: Customer Service Manager

FLSA STATUS: Non-Exempt

POSITION TYPE: Full Time/Part Time

POSITION SUMMARY:

Assistant Customer Service Managers assist in planning, coordinating, and controlling the activities of the customer service team to maintain and enhance customer service relationships and meet organizational and operational objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  1. Assist in implementing customer service policies and procedures and communicate customer service standards
  2. Direct the daily operations of the customer service team in the absence of the Customer Service Manager
  3. Plan, prioritize and delegate work tasks to ensure proper functioning of the department
  4. Ensure the necessary resources and tools are available for quality customer service delivery
  5. Review customer complaints, track customer complaint resolution, and handle complex and escalated customer service
  6. Identify and implement strategies to improve quality of service, productivity and profitability
  7. Coordinate with company management to support and implement growth strategies
  8. Coordinate and manage customer service projects and initiatives
  9. Ensure budget requirements are met
  10. Evaluate and performance manage staff
  11. Identify and address staff training and coaching needs
  12. Balance cash drawer, and prepare deposit for financial institution
  13. Basic accounting functions
  14. Additional duties, as assigned

REQUIREMENTS & QUALIFICATIONS:

  1. Prior customer service and supervisory experience
  2. Must possess in-depth knowledge of customer service principles and practices
  3. Must possess strong work ethic and interpersonal skills
  4. Basic computer skills and product knowledge
  5. Must be able to work a flexible schedule and any open store hours
  6. Ability to:
    • Multi-task, coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner
    • Effectively communicate with customers and employees, in-person and over the phone
    • Demonstrate initiative and effective problem-solving skills within the scope of the position
    • Maintain a pleasant and calm disposition under stress

PHYSICAL REQUIREMENTS:

The physical demands described herein are representative of those that must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodation(s) may be made to enable individuals with a “legal” disability to perform the essential functions of this position. This position is very active and requires standing, walking, bending, kneeling, stooping, and climbing all day. The employee must frequently lift and/or move items weighing up to 50 pounds.


BENEFITS:

Medical, Dental, Vision Insurance

Life Insurance

Short-Term/Long-Term Disability Insurance

Critical Care Insurance

Accident Insurance

Earned PTO/Illinois – Paid Leave for all Workers Act

Employee Assistance Program

401k Retirement Savings Plan

Team Member Discount

Bereavement Pay

What Buchheit employees say

Pay

Hours and flexibility

Workplace

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