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Customer Assistance Manager Jobs (NOW HIRING)

Dollar Tree

ASSISTANCE MANAGER I

Kansas City, KS · On-site

Help customers in a positive, approachable manner and address any questions or concerns they may ... Help the Store Manager supervise, train, and develop Store Associates * Ensure a positive, safe ...

Dollar Tree

Assistance Manager ll

Shreveport, LA · On-site

Help customers in a positive, approachable manner and address any questions or concerns they may ... Help the Store Manager supervise, train, and develop Store Associates * Ensure a positive, safe ...

Ace Hardware

First Assistance Manager

Springfield, TN · On-site

$16 - $22/hr

First Assistance Manager Role Overview Job Title: First Assistant Manager Location: Department ... Resolve escalated customer issues promptly, professionally, and with sound judgment. Drive team ...

Dollartree

Assistance Manager ll

Shreveport, LA · On-site

Help customers in a positive, approachable manner and address any questions or concerns they may ... Help the Store Manager supervise, train, and develop Store Associates * Ensure a positive, safe ...

Ace Hardware

First Assistance Manager

Springfield, TN

$16 - $22/hr

... customer service expectations, product knowledge, and in-store systems. 3. People Management ... assistance. • Regular bending, kneeling, and climbing ladders as required. • Reasonable ...

Ace Hardware

First Assistance Manager

Kennesaw, GA

$16 - $22/hr

... customer service expectations, product knowledge, and in-store systems. 3. People Management ... assistance. • Regular bending, kneeling, and climbing ladders as required. • Reasonable ...

Ace Hardware

First Assistance Manager

Kennesaw, GA

$16 - $22/hr

First Assistance Manager Role Overview Job Title: First Assistant Manager Location: Department ... Resolve escalated customer issues promptly, professionally, and with sound judgment. Drive team ...

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$33K

$66.1K

$107K

How much do customer assistance manager jobs pay per year?

As of Jun 8, 2026, the average yearly pay for customer assistance manager in the United States is $66,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Assistance Manager, and why are they important?

To thrive as a Customer Assistance Manager, you need strong customer service expertise, problem-solving abilities, and experience in team supervision, often supported by a background in business or a related field. Familiarity with CRM systems, customer service platforms, and occasionally certifications like Certified Customer Service Manager (CCSM) are valuable. Excellent communication, conflict resolution, and leadership skills help you effectively manage both customers and staff. These abilities are crucial for maintaining customer satisfaction, resolving issues efficiently, and driving team performance in a service-focused environment.

How does a Customer Assistance Manager typically collaborate with other departments to resolve customer issues?

A Customer Assistance Manager frequently works with teams such as sales, technical support, and operations to address and resolve customer concerns efficiently. This role often serves as a liaison, ensuring information flows smoothly between customers and internal departments. Effective collaboration is crucial for identifying root causes, implementing solutions, and following up to guarantee customer satisfaction. Regular meetings, shared case management systems, and open communication channels are commonly used to facilitate teamwork and maintain high service standards.

What does a Customer Assistance Manager do?

A Customer Assistance Manager oversees customer service operations, ensuring that customers receive efficient and satisfactory support. They manage customer service teams, resolve complex issues, and develop strategies to improve the overall customer experience. Their duties often include training staff, monitoring performance metrics, and implementing policies to enhance service quality. By acting as a liaison between customers and the company, they help maintain positive relationships and drive customer loyalty.
What cities are hiring for Customer Assistance Manager jobs? Cities with the most Customer Assistance Manager job openings:
What are the most commonly searched types of Customer Assistance jobs? The most popular types of Customer Assistance jobs are:
What states have the most Customer Assistance Manager jobs? States with the most job openings for Customer Assistance Manager jobs include:
What job categories do people searching Customer Assistance Manager jobs look for? The top searched job categories for Customer Assistance Manager jobs are:
Customer Assistance Manager jobs near you
Infographic showing various Customer Assistance Manager job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 76% Full Time, 22% Part Time, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $66,102 per year, or $31.8 per hour.
Customer Assistance Manager (Austin, TX)

Customer Assistance Manager (Austin, TX)

Progressive Leasing

Austin, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Progressive Leasing rating

7.0

Company rating: 7.0 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, we've grown from start-up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings (NYSE: PRG), a FinTech holding company with three business segments: Progressive Leasing, Purchasing Power (a leading employee purchase program for consumer products and services using payroll deduction), and Four, a Buy Now Pay Later (BNPL) platform.
We are currently hiring a Customer Assistance Manager to help grow our company and ensure our mission is achieved!
Employee Value Proposition (EVP): PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development.
WE ARE: A team of asset management experts that are crucial to the operational excellence and world-class experience that we provide for our customers. Progressive Leasing is known for the high-quality assistance that we provide, and we love to continuously pursue excellence and compassion in all that we do! We are dedicated to creating a culture of belonging, inclusion, diversity, and equity in our teams and celebrate each individual contributions and uniqueness. Our asset management department has one goal: to create a positive, engaging, and memorable experience for our customers and agents while driving the business.
YOU ARE: An asset management rockstar who loves providing world-class customer experience through efficient collection efforts and management. Driving within an assigned region. The ideal candidate will be provided training and place the highest emphasis on exceptional customer service and professionalism.
OUR DAY-TO-DAY:
  • Ensure regional operations and logistics are efficient and effective

  • Analyze performance trends to identify ways to maximize results

  • Provide professional and courteous service to customers, regardless of circumstances

  • Off-load merchandise returns and assist with collections support as needed

  • Sit or stand, bend, push/pull, climb and reach

  • This position requires up to 95% travel to customers' residences.

YOU'LL BRING:
  • High School Diploma or GED required

  • Bilingual (English/Spanish Fluency) is a strong plus, but not required

  • Must be at least 21 years old

  • A valid driver's license and a driving record that meets company standards are required. A company vehicle will be provided for business travel.

  • Must have prior management and collections experience

  • Previous warehouse, logistics, laborer and driver experience is helpful

  • Prior experience in customer service or sales strongly preferred

  • Must maintain a professional appearance

  • Superb communication skills; written and verbal

  • Able to regularly lift 50-75 lbs. without assistance or push and pull up to 100 lbs. occasionally using a dolly and other safety equipment

  • Experience in handling money is preferred

  • Previous lease-to-own (LTO) experience strongly preferred
  • AI-enabled tools are already part of how work gets done across our organization, and their use will continue to expand over time. We value people who are curious, adaptable, and open to learning as roles and workflows evolve.

WE OFFER:
  • Competitive Compensation

  • Guaranteed $500 a month in bonus for the first 90 days

  • Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave

  • Company Matched 401k

  • Paid Time Off + Paid Holidays + Paid Volunteer Time

  • Diversity Alliance Resource Groups

  • Employee Stock Purchase Program

  • Tuition Reimbursement

  • Charitable Gift Matching

  • Job Required Equipment & Services Will Be Provided

Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.

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