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Customer Assistance Manager Jobs (NOW HIRING)

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Customer Assistance Manager information

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$33K

$66.1K

$107K

How much do customer assistance manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for customer assistance manager in the United States is $66,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Assistance Manager, and why are they important?

To thrive as a Customer Assistance Manager, you need strong customer service expertise, problem-solving abilities, and experience in team supervision, often supported by a background in business or a related field. Familiarity with CRM systems, customer service platforms, and occasionally certifications like Certified Customer Service Manager (CCSM) are valuable. Excellent communication, conflict resolution, and leadership skills help you effectively manage both customers and staff. These abilities are crucial for maintaining customer satisfaction, resolving issues efficiently, and driving team performance in a service-focused environment.

How does a Customer Assistance Manager typically collaborate with other departments to resolve customer issues?

A Customer Assistance Manager frequently works with teams such as sales, technical support, and operations to address and resolve customer concerns efficiently. This role often serves as a liaison, ensuring information flows smoothly between customers and internal departments. Effective collaboration is crucial for identifying root causes, implementing solutions, and following up to guarantee customer satisfaction. Regular meetings, shared case management systems, and open communication channels are commonly used to facilitate teamwork and maintain high service standards.

What does a Customer Assistance Manager do?

A Customer Assistance Manager oversees customer service operations, ensuring that customers receive efficient and satisfactory support. They manage customer service teams, resolve complex issues, and develop strategies to improve the overall customer experience. Their duties often include training staff, monitoring performance metrics, and implementing policies to enhance service quality. By acting as a liaison between customers and the company, they help maintain positive relationships and drive customer loyalty.

What cities are hiring for Customer Assistance Manager jobs?

Cities with the most Customer Assistance Manager job openings:

What are the most commonly searched types of Customer Assistance jobs?

The most popular types of Customer Assistance jobs are:

What states have the most Customer Assistance Manager jobs?

States with the most job openings for Customer Assistance Manager jobs include:

What job categories do people searching Customer Assistance Manager jobs look for?

The top searched job categories for Customer Assistance Manager jobs are:

Infographic showing various Customer Assistance Manager job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $66,102 per year, or $31.8 per hour.

Customer Assistance Representative Part Time

American Airlines

San Diego, CA • On-site

$17.25/hr

Part-time

Medical, Dental, Vision, Retirement

Posted 21 days ago


American Airlines rating

8.0

Company rating: 8.0 out of 10

Based on 370 frontline employees who took The Breakroom Quiz

6th of 26 rated airlines


Job description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job


The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $17.25 per hour.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.
 

  • Greeting customers when they enter the airport or arrive in the ticket area
  • Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
  • Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts) 
  • Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
  • Troubleshooting kiosk technology issues to identify the source of issues or errors
  • Communicating with IT about kiosk technology issues that require additional servicing
  • Verifying that customers’ carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity)
  • Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)
  • Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)
  • Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)
  • Accepting and activating customers’ self-tagged baggage at the activation station
  • Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)
  • Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)
  • Refer customers to customer service agents when appropriate
  • Performing clearance and verification of documents at kiosks
  • Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
  • Assisting unaccompanied minors with boarding, deplaning, or other transportation
  • Providing customers with gate information and directions
  • Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)
  • Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
  • Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings
  • Adhere to government regulations (e.g., DOT, FAA, TSA)
  • Adhere to company policies, procedures, and performance standards 
  • Wear uniforms as required by company policy
  • Provide quality customer service in a professional manner in accordance with American’s guidelines 
  • Use multiple internal resources/systems, including during customer interactions
     

* Reasonable accommodations may be made for qualifying individuals with disabilities.  

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • High School diploma or GED or international equivalent
  • Must be 18 years of age or older
  • Read, write, fluently speak and understand the English language.
  • Bilingual language skills may be required in some locations
  • Applicable valid driver’s license as required by local authorities
  • Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
  • Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
  • Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

  • Working knowledge of Sabre or any other Passenger Service System
  • Previous face to face Customer Service experience
  • Working in a fast pace environment
What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.


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