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Rta Customer Service Jobs (NOW HIRING)

Noblesoft Technologies

RTA Analyst

Rolling Meadows, IL · On-site

$20 - $23/hr

... IT Services, project coordination, and asset procurement/deployment for key branch and divisional customers. The RTA role is to ensure proper computer operations so that end users can accomplish ...

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How much do rta customer service jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for rta customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by RTA Customer Service representatives, and how can they be managed effectively?

RTA Customer Service representatives often deal with high call volumes, diverse customer concerns, and occasional difficult interactions. Managing these challenges requires strong communication skills, patience, and the ability to remain calm under pressure. Effective time management and familiarity with RTA policies and procedures help in providing accurate and timely assistance. Building rapport with customers and collaborating closely with team members and other departments also supports efficient problem-solving and a positive work environment.

What are the key skills and qualifications needed to thrive as an RTA Customer Service representative, and why are they important?

To excel as an RTA Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and ticketing platforms is often required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure set top performers apart. These skills ensure efficient issue resolution and positive customer experiences, which are crucial for service reputation and client retention.

What are RTA Customer Service representatives?

RTA Customer Service representatives are professionals who assist customers of the Road and Transport Authority (RTA) with inquiries, complaints, and service requests related to public transportation, vehicle registration, licensing, and other RTA services. They provide information, resolve issues, and help guide customers through various RTA processes either in person, over the phone, or online. Their goal is to ensure a smooth, efficient, and positive experience for all RTA users.

What skills are needed for RTA jobs?

RTA customer service jobs require strong communication skills, problem-solving abilities, and patience to assist customers effectively. Knowledge of transit systems, basic computer skills, and the ability to handle stressful situations are also important for success in this role.

What is the difference between Rta Customer Service vs Rta Ticketing Agent?

AspectRta Customer ServiceRta Ticketing Agent
Required CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma; ticketing system training
Work EnvironmentCustomer service centers, call centers, on-site at transit locationsTicketing counters, transit stations, call centers
Employer & Industry UsagePublic transit authorities, transportation agenciesPublic transit agencies, transportation providers
Common Search & ComparisonCustomer support, service inquiries, complaint resolutionTicket sales, fare management, schedule assistance

Both roles are essential in the public transit industry, focusing on passenger assistance. Rta Customer Service primarily handles general inquiries and customer support, while Rta Ticketing Agents specialize in ticket sales and fare management. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

More about Rta Customer Service jobs
What cities are hiring for Rta Customer Service jobs? Cities with the most Rta Customer Service job openings:
What states have the most Rta Customer Service jobs? States with the most job openings for Rta Customer Service jobs include:
What job categories do people searching Rta Customer Service jobs look for? The top searched job categories for Rta Customer Service jobs are:
Rta Customer Service jobs near you
Infographic showing various Rta Customer Service job openings in the United States as of May 2026, with employment types broken down into 87% Part Time, 3% Temporary, and 10% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative - RTA

Customer Service Representative - RTA

Garnet River

Getzville, NY

$15 - $20.50/hr

Other

Posted 28 days ago

Job description

Customer Service Representative

Garnet River® is a full-service information technology company that customizes solutions for its clients. We solve challenges through staff augmentation, project-based teams, and technical solutions. Our staffing division works as a recruiting arm for technical companies in the region and across the country. Clients turn to us to help them find talent. We are currently seeking Customer Service Representatives for an international company that operates within the transportation industry. The Representative will provide a service to customers who require assistance with travel directions in the Chicago, Illinois area. They will be responsible for providing professional, knowledgeable, and courteous support to all customers. This position typically works under close supervision and direction. This position requires 100% onsite presence based out of Buffalo, NY.

Job Duties
  • Determine reason for call - Travel information, ADA, Items Lost & Found, RTA fare applications, transit specific complaints
  • Use Translation service to provide accurate directions
  • Use multiple websites for travel planning & various transit programs
  • Submit customers mailing request for bus & train schedules
  • Accurately record and post unplanned Detour instructions
  • Adaptable in communicating information to general public
Qualifications
  • High school degree, or equivalent, plus 1 year experience in a Customer Service/Call Center.
  • Must be a good team player.
  • Must possess a positive attitude.
  • Must excel in a fast-paced environment.
  • Able to work and respond in a high-volume situation.
  • Willing to work extended hours.
  • Ability to type 40 plus words per minute (WPM).
  • Proficient in Microsoft Office

$17.00

Garnet River LLC is an Equal Employment opportunity/Affirmative Action (EEO/AA) employer. Minorities/Female/Disabled/Veteran (M/F/D/V)

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