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Rta Customer Service Jobs (NOW HIRING)

Noblesoft Technologies

RTA Analyst

Rolling Meadows, IL · On-site

$20 - $23/hr

... IT Services, project coordination, and asset procurement/deployment for key branch and divisional customers. The RTA role is to ensure proper computer operations so that end users can accomplish ...

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Rta Customer Service information

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How much do rta customer service jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for rta customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by RTA Customer Service representatives, and how can they be managed effectively?

RTA Customer Service representatives often deal with high call volumes, diverse customer concerns, and occasional difficult interactions. Managing these challenges requires strong communication skills, patience, and the ability to remain calm under pressure. Effective time management and familiarity with RTA policies and procedures help in providing accurate and timely assistance. Building rapport with customers and collaborating closely with team members and other departments also supports efficient problem-solving and a positive work environment.

What are the key skills and qualifications needed to thrive as an RTA Customer Service representative, and why are they important?

To excel as an RTA Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and ticketing platforms is often required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure set top performers apart. These skills ensure efficient issue resolution and positive customer experiences, which are crucial for service reputation and client retention.

What are RTA Customer Service representatives?

RTA Customer Service representatives are professionals who assist customers of the Road and Transport Authority (RTA) with inquiries, complaints, and service requests related to public transportation, vehicle registration, licensing, and other RTA services. They provide information, resolve issues, and help guide customers through various RTA processes either in person, over the phone, or online. Their goal is to ensure a smooth, efficient, and positive experience for all RTA users.

How to get a job in RTA?

To get a job as an RTA Customer Service representative, candidates should review the specific job requirements, which often include good communication skills, customer service experience, and familiarity with transportation systems. Applying through the official RTA careers website or job portals, preparing a tailored resume, and demonstrating relevant skills during interviews can improve chances of employment.

What skills are needed for RTA jobs?

RTA customer service jobs require strong communication and interpersonal skills to assist customers effectively. Additionally, problem-solving abilities, familiarity with ticketing or scheduling systems, and patience are important for handling inquiries and resolving issues efficiently.

What is the difference between Rta Customer Service vs Rta Ticketing Agent?

AspectRta Customer ServiceRta Ticketing Agent
Required CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma; ticketing system training
Work EnvironmentCustomer service centers, call centers, on-site at transit locationsTicketing counters, transit stations, call centers
Employer & Industry UsagePublic transit authorities, transportation agenciesPublic transit agencies, transportation providers
Common Search & ComparisonCustomer support, service inquiries, complaint resolutionTicket sales, fare management, schedule assistance

Both roles are essential in the public transit industry, focusing on passenger assistance. Rta Customer Service primarily handles general inquiries and customer support, while Rta Ticketing Agents specialize in ticket sales and fare management. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

How much do RTA drivers make?

RTA drivers typically earn an average salary ranging from $30,000 to $45,000 annually, depending on experience, route, and shift hours. Compensation may include benefits such as health insurance and retirement plans, and drivers often need a valid commercial driver's license (CDL).

Is there an online RTA customer service portal?

RTA Customer Service representatives typically do not manage online portals directly; however, many transportation authorities offer online customer service portals where users can access account information, submit inquiries, or manage services. These portals often require login credentials and are accessible through the official RTA website or mobile app.
More about Rta Customer Service jobs
What cities are hiring for Rta Customer Service jobs? Cities with the most Rta Customer Service job openings:
What states have the most Rta Customer Service jobs? States with the most job openings for Rta Customer Service jobs include:
What job categories do people searching Rta Customer Service jobs look for? The top searched job categories for Rta Customer Service jobs are:
Rta Customer Service jobs near you
Infographic showing various Rta Customer Service job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 85% Part Time, 2% Temporary, and 12% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative - RTA

Customer Service Representative - RTA

Garnet River

Getzville, NY • On-site

$17/hr

Other

Posted 21 days ago

Key responsibilities

  • Determine reason for customer calls related to travel information, ADA, lost and found items, fare applications, and transit-specific complaints.

  • Use translation services and multiple websites to provide accurate travel directions and information for various transit programs.

  • Submit customer mailing requests for bus and train schedules and accurately record unplanned detour instructions.

Job description

Customer Service Representative

Garnet River® is a full-service information technology company that customizes solutions for its clients. We solve challenges through staff augmentation, project-based teams, and technical solutions. Our staffing division works as a recruiting arm for technical companies in the region and across the country. Clients turn to us to help them find talent. We are currently seeking Customer Service Representatives for an international company that operates within the transportation industry. The Representative will provide a service to customers who require assistance with travel directions in the Chicago, Illinois area. They will be responsible for providing professional, knowledgeable, and courteous support to all customers. This position typically works under close supervision and direction. This position requires 100% onsite presence based out of Buffalo, NY.

Job Duties
  • Determine reason for call - Travel information, ADA, Items Lost & Found, RTA fare applications, transit specific complaints,
  • Use Translation service to provide accurate directions
  • Use multiple websites for travel planning & various transit programs
  • Submit customers mailing request for bus & train schedules
  • Accurately record and post unplanned Detour instructions
  • Adaptable in communicating information to general public
Qualifications
  • High school degree, or equivalent, plus 1 year experience in a Customer Service/Call Center.
  • Must be a good team player.
  • Must possess a positive attitude.
  • Must excel in a fast-paced environment.
  • Able to work and respond in a high-volume situation.
  • Willing to work extended hours.
  • Ability to type 40 plus words per minute (WPM).
  • Proficient in Microsoft Office

Hourly Rate: $17.00

Garnet River LLC is an Equal Employment opportunity/Affirmative Action (EEO/AA) employer. Minorities/Female/Disabled/Veteran (M/F/D/V)

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