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Rta Customer Service Jobs (NOW HIRING)

Pride Global

Entry level Representative

Hales Corners, WI · On-site

$18 - $20/hr

#rta-zr #RTA #LI-MT1 Job Title: Customer Care Specialist / Recent grads can apply Expected Rate: $18-20/hour (subject to change) Hours: Flexible early as 7:00 am start time Location: Fully Onsite in ...

Lehigh University

$19K - $23K/mo

The coordinator works closely with RTA leadership, campus partners, and external stakeholders to ... Excellent communication, interpersonal skills, and a high level of customer service required

RATP DEV USA

Parts Manager 502

North Charleston, SC · On-site

$75K - $90K/yr

Utilize RTA Fleet Management software to manage and track parts inventory. * Ensure accurate data ... desired and customer service experience. A minimum of three to four (3-4) years of continuous ...

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How much do rta customer service jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for rta customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by RTA Customer Service representatives, and how can they be managed effectively?

RTA Customer Service representatives often deal with high call volumes, diverse customer concerns, and occasional difficult interactions. Managing these challenges requires strong communication skills, patience, and the ability to remain calm under pressure. Effective time management and familiarity with RTA policies and procedures help in providing accurate and timely assistance. Building rapport with customers and collaborating closely with team members and other departments also supports efficient problem-solving and a positive work environment.

What are the key skills and qualifications needed to thrive as an RTA Customer Service representative, and why are they important?

To excel as an RTA Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and ticketing platforms is often required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure set top performers apart. These skills ensure efficient issue resolution and positive customer experiences, which are crucial for service reputation and client retention.

What are RTA Customer Service representatives?

RTA Customer Service representatives are professionals who assist customers of the Road and Transport Authority (RTA) with inquiries, complaints, and service requests related to public transportation, vehicle registration, licensing, and other RTA services. They provide information, resolve issues, and help guide customers through various RTA processes either in person, over the phone, or online. Their goal is to ensure a smooth, efficient, and positive experience for all RTA users.

What skills are needed for RTA jobs?

RTA customer service jobs require strong communication skills, problem-solving abilities, and patience to assist customers effectively. Knowledge of transit systems, basic computer skills, and the ability to handle stressful situations are also important for success in this role.

What is the difference between Rta Customer Service vs Rta Ticketing Agent?

AspectRta Customer ServiceRta Ticketing Agent
Required CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma; ticketing system training
Work EnvironmentCustomer service centers, call centers, on-site at transit locationsTicketing counters, transit stations, call centers
Employer & Industry UsagePublic transit authorities, transportation agenciesPublic transit agencies, transportation providers
Common Search & ComparisonCustomer support, service inquiries, complaint resolutionTicket sales, fare management, schedule assistance

Both roles are essential in the public transit industry, focusing on passenger assistance. Rta Customer Service primarily handles general inquiries and customer support, while Rta Ticketing Agents specialize in ticket sales and fare management. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

More about Rta Customer Service jobs
What cities are hiring for Rta Customer Service jobs? Cities with the most Rta Customer Service job openings:
What states have the most Rta Customer Service jobs? States with the most job openings for Rta Customer Service jobs include:
What job categories do people searching Rta Customer Service jobs look for? The top searched job categories for Rta Customer Service jobs are:
Rta Customer Service jobs near you
Infographic showing various Rta Customer Service job openings in the United States as of May 2026, with employment types broken down into 87% Part Time, 3% Temporary, and 10% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Entry level Representative

Entry level Representative

Pride Global

Hales Corners, WI • On-site

$18 - $20/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 6 days ago

Job description

#rta-zr
#RTA
#LI-MT1
Job Title: Customer Care Specialist / Recent grads can apply
Expected Rate: $18-20/hour (subject to change)
Hours: Flexible early as 7:00 am start time
Location: Fully Onsite in Hales Corners, WI ,53130
Schedule: Monday-Friday 8a - 9p and Saturdays 8a - 5p. Typical shifts are 10a - 7p, 11a - 8p and 12p - 9p CST.
Assignment Duration: 4 months, potential to convert to FTE depending on performance, attendance and business need (typically convert ~20% of contractors)
Job Overview

  • The Customer Care Specialist will handle basic customer calls related to the upcoming system conversion and the customer transition associated with the Bank merger.
  • They will be responsible for initial diagnosis of issues and escalating to more senior representatives when needed.
  • 1-2 years of experience in call handling
  • Logging into accounts, escalating issues
  • Some financial experience is preferred

PrideGlobal and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
Equal Employment Opportunity
PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Fair Chance Employment
PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.
Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

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