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Rta Customer Service Jobs (NOW HIRING)

Regional Transit Authority

Bus Operator

New Orleans, LA · On-site

$16.31/hr

... customer service to passengers and the general public in accordance with RTA policies and procedures. REPORTS TO Manager of Service Delivery Transit Operations Supervisor TITLES OF POSITIONS ...

Lehigh University

$19K - $23K/mo

The coordinator works closely with RTA leadership, campus partners, and external stakeholders to ... Excellent communication, interpersonal skills, and a high level of customer service required

Lehigh University

Coordinator, Research Translation

$19K - $23K/mo

The coordinator works closely with RTA leadership, campus partners, and external stakeholders to ... Excellent communication, interpersonal skills, and a high level of customer service required

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Rta Customer Service information

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How much do rta customer service jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for rta customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an RTA Customer Service representative?

RTA Customer Service representatives are professionals who assist customers of the Road and Transport Authority (RTA) with inquiries, complaints, and service requests related to public transportation, vehicle registration, licensing, and other RTA services. They provide information, resolve issues, and help guide customers through various RTA processes either in person, over the phone, or online. Their goal is to ensure a smooth, efficient, and positive experience for all RTA users.

What are the key skills and qualifications needed to thrive as an RTA Customer Service representative?

To excel as an RTA Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and ticketing platforms is often required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure set top performers apart. These skills ensure efficient issue resolution and positive customer experiences, which are crucial for service reputation and client retention.

What are some common challenges faced by RTA Customer Service representatives, and how can they be managed effectively?

RTA Customer Service representatives often deal with high call volumes, diverse customer concerns, and occasional difficult interactions. Managing these challenges requires strong communication skills, patience, and the ability to remain calm under pressure. Effective time management and familiarity with RTA policies and procedures help in providing accurate and timely assistance. Building rapport with customers and collaborating closely with team members and other departments also supports efficient problem-solving and a positive work environment.

What is the difference between Rta Customer Service vs Rta Ticketing Agent?

AspectRta Customer ServiceRta Ticketing Agent
Required CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma; ticketing system training
Work EnvironmentCustomer service centers, call centers, on-site at transit locationsTicketing counters, transit stations, call centers
Employer & Industry UsagePublic transit authorities, transportation agenciesPublic transit agencies, transportation providers
Common Search & ComparisonCustomer support, service inquiries, complaint resolutionTicket sales, fare management, schedule assistance

Both roles are essential in the public transit industry, focusing on passenger assistance. Rta Customer Service primarily handles general inquiries and customer support, while Rta Ticketing Agents specialize in ticket sales and fare management. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

What are common Rta Customer Service job responsibilities?

Rta Customer Service representatives handle inquiries from customers, provide information about services, resolve issues related to transit fares, schedules, and routes, and assist with account management. They often use computer systems and communication tools to document interactions and ensure customer satisfaction.
More about Rta Customer Service jobs

What cities are hiring for Rta Customer Service jobs?

Cities with the most Rta Customer Service job openings:

What states have the most Rta Customer Service jobs?

States with the most job openings for Rta Customer Service jobs include:

What job categories do people searching Rta Customer Service jobs look for?

The top searched job categories for Rta Customer Service jobs are:

Rta Customer Service jobs near you
Infographic showing various Rta Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Bus Operator

Regional Transit Authority

New Orleans, LA • On-site

$16.31/hr

Full-time

Posted 4 days ago

Job description

The Regional Transit Authority gets people moving around New Orleans. Our transit services provide mobility to residents of the city as well as tourists, providing incredible views and comfortable rides through historical neighborhoods and countless attractions. RTA’s system includes 4 streetcar lines, 30 bus routes, 2 ferry routes, and paratransit services. Our passengers take more than 19 million rides every year. Come join us and be a part of how New Orleans rolls!

This is an Amalgamated Transit Union (ATU) employment posting. 

New employees will begin at 50% of the starting rate for the first six months.
Pay rate increases incrementally accordance with the ATU collective bargaining agreement.

Job Title: Bus Operator

Position Status: Full-Time

Starting Rate of pay: $16.31 (while in training) 

$22.83 Hourly (after successful completion of training)

JOB SUMMARY

Operate buses safely and efficiently over assigned routes while providing professional, courteous customer service to passengers and the general public in accordance with RTA policies and procedures.

REPORTS TO

Manager of Service Delivery

Transit Operations Supervisor 

TITLES OF POSITIONS REPORTING DIRECTLY TO THIS JOB

None

ESSENTIAL FUNCTIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request.

Operates a passenger bus/vehicle over a prescribed route.

Operates the vehicle safely.

Provides passengers and the general public with information regarding the RTA system in a courteous manner.

Communicates via radio or public telephone to a central communication center all information pertinent to the safe and expeditious movement of the transit vehicle.

Immediately and accurately reports to the central communication system all unusual incidents and accidents.

Timely and accurately prepares written reports on incidents, accidents, and vehicle defects, and other written reports as directed.

Maintains time points, established running time, and maintains a schedule over a specific route.

Monitors the fare box, challenges fare irregularities; issues, validates, and accepts transfers according to regulations.

Interact with fellow Operators, Supervisors, and other company officials in a professional manner.

Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of RTA are carried out.

OTHER FUNCTIONS

Represents the company in litigation involving accidents as needed.

Performs other job-related duties that are in keeping with the goals and objectives of RTA.

Attends training sessions and other meetings as required or directed

KNOWLEDGE, SKILLS, & ABILITIES 

Must be able to read and write English in a logical manner to complete reports, assignment sheets, other documents, and forms.

Must have the ability to compute basic arithmetic and to tell time accurately.

Must possess good oral communication skills to accurately relate information to the communication center, public, or management personnel.

Must possess good interpersonal skills to interact positively with other Operators, management staff, passengers, and the general public.

Must be able to learn to safely and defensively operate a transit vehicle.

Ability to drive a transit vehicle in a safe & defensive manner.

EDUCATION

Must possess a high school diploma or  G.E.D.

EXPERIENCE

21+ years of age

Six months minimum of customer service experience, previous experience as a driver, and work experience with the public preferred.

LICENSING REQUIREMENTS/DEMANDS

Must possess a valid Commercial Driver’s License (CDL) with a “P” endorsement 

Ability to maintain CDL and endorsements throughout employment.

Must submit to a criminal background check, the results of which must meet hiring criteria for the role.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS

The employee will be required to work in all types of weather conditions. The employee will be required to work a shift that spans 24 hours.  May be required to operate a transit vehicle up to 10 hours. The employee must be able to lift up to 50 pounds, be able to safely board and alight a transit vehicle, and sit for a long period in a seat fastened with a seat belt.

This is a designated Safety Sensitive Position under RTA Drug and Alcohol Free Workplace Policy [“Non-USDOT”]. Drug and Alcohol Testing is conducted under the RTA testing authority in accordance with Federal Transit Administration (FTA) regulations.