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Rta Customer Service Jobs in Ohio (NOW HIRING)

Fourstar Group

Logistics/Warehouse Assistant

Akron, OH · On-site

$15.50 - $18.75/hr

... RTA furniture, seasonal décor, food, medical devices, and candy). We are looking for an ... Provide customer support (to our customer service 800 number callers, emails and website) * Assist ...

METRO Regional Transit Authority

Bus Operator

Akron, OH · On-site

$17.59/hr

Operate all types of METRO RTA vehicles, as assigned. Monitor passenger counts when requested to do so by supervision. Provide optimum customer service while transporting passengers timely, safely ...

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All JobsRta Customer Service JobsRta Customer Service Jobs in Ohio

Rta Customer Service information

See Ohio salary details

$9

$17

$25

How much do rta customer service jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for rta customer service in Ohio is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What is an RTA Customer Service representative?

RTA Customer Service representatives are professionals who assist customers of the Road and Transport Authority (RTA) with inquiries, complaints, and service requests related to public transportation, vehicle registration, licensing, and other RTA services. They provide information, resolve issues, and help guide customers through various RTA processes either in person, over the phone, or online. Their goal is to ensure a smooth, efficient, and positive experience for all RTA users.

What are the key skills and qualifications needed to thrive as an RTA Customer Service representative?

To excel as an RTA Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and ticketing platforms is often required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure set top performers apart. These skills ensure efficient issue resolution and positive customer experiences, which are crucial for service reputation and client retention.

What are some common challenges faced by RTA Customer Service representatives, and how can they be managed effectively?

RTA Customer Service representatives often deal with high call volumes, diverse customer concerns, and occasional difficult interactions. Managing these challenges requires strong communication skills, patience, and the ability to remain calm under pressure. Effective time management and familiarity with RTA policies and procedures help in providing accurate and timely assistance. Building rapport with customers and collaborating closely with team members and other departments also supports efficient problem-solving and a positive work environment.

What is the difference between Rta Customer Service vs Rta Ticketing Agent?

AspectRta Customer ServiceRta Ticketing Agent
Required CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma; ticketing system training
Work EnvironmentCustomer service centers, call centers, on-site at transit locationsTicketing counters, transit stations, call centers
Employer & Industry UsagePublic transit authorities, transportation agenciesPublic transit agencies, transportation providers
Common Search & ComparisonCustomer support, service inquiries, complaint resolutionTicket sales, fare management, schedule assistance

Both roles are essential in the public transit industry, focusing on passenger assistance. Rta Customer Service primarily handles general inquiries and customer support, while Rta Ticketing Agents specialize in ticket sales and fare management. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

What are common Rta Customer Service job responsibilities?

Rta Customer Service representatives handle inquiries from customers, provide information about services, resolve issues related to transit fares, schedules, and routes, and assist with account management. They often use computer systems and communication tools to document interactions and ensure customer satisfaction.

What are popular job titles related to Rta Customer Service jobs in Ohio?

For Rta Customer Service jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Rta Customer Service jobs in Ohio look for?

The top searched job categories for Rta Customer Service jobs in Ohio are:

What cities in Ohio are hiring for Rta Customer Service jobs?

Cities in Ohio with the most Rta Customer Service job openings:

Rta Customer Service jobs near you
Infographic showing various Rta Customer Service job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,170 per year, or $17.9 per hour.

Customer Support Representative

Russell Tobin

Columbus, OH

$19.17/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Posted yesterday

New

Job description

Customer Service Representative – Open to Recent Grads or related experience!

Customer Service Representative (Contract, possible to convert)

Location: Columbus, OH

Duration: 6–12 Month Contract-to-Hire

Pay Rate: $19–$20/hour during the contract period. Compensation will be renegotiated upon conversion to a full-time employee.

Overview

Are you looking to launch your career with a leading investment management firm? We are seeking motivated and customer-focused individuals to join our team as Customer Service Representatives.

This opportunity is ideal for recent college graduates looking to start a career in financial services, as well as professionals with prior customer service or call center experience who are eager to grow within a fast-paced corporate environment.

You'll gain valuable experience supporting clients, working alongside internal business partners, and developing a strong foundation in financial services and operations.

Responsibilities

  • Provide exceptional customer support by responding to client inquiries professionally and efficiently
  • Assist with day-to-day account servicing and operational support
  • Process account-related transactions while maintaining accuracy and attention to detail
  • Validate and maintain financial and client data across internal systems
  • Collaborate with Operations, Finance, and other internal teams to ensure timely resolution of client requests
  • Support reporting, documentation, and compliance activities
  • Participate in process improvement initiatives and special projects as needed

Qualifications

  • Bachelor's degree preferred (recent graduates are encouraged to apply), or equivalent customer service experience
  • Previous customer service or call center experience required for candidates without a bachelor's degree
  • Strong communication and interpersonal skills
  • Excellent organizational skills and attention to detail
  • Ability to multitask and work effectively in a fast-paced environment
  • Proficiency with Microsoft Office, particularly Outlook and Excel
  • Strong problem-solving skills and a positive, team-oriented attitude
  • Willingness to learn and develop within the financial services industry

What We're Looking For

  • Individuals who enjoy helping customers and solving problems
  • Strong communication skills with a professional and positive attitude
  • Ability to thrive in a fast-paced, collaborative environment
  • Detail-oriented professionals with excellent organizational skills
  • Candidates interested in building a long-term career in financial services

Why Join Us?

  • Launch your career with a leading global investment management firm
  • Gain valuable experience in financial services and client operations
  • Work alongside experienced professionals in a collaborative environment
  • Opportunity for long-term career growth through potential full-time conversion

#LI-BR1

#JD-E2EProf

#RTAProfessionalZip
#RTA

For workers in the United States, PrideGlobal and it's affiliates offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.
Equal Employment Opportunity
PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Fair Chance Employment
PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.
Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.
Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.
Only applicable for Kentucky positions: For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.

Company Description

Russell Tobin is a leading professional recruitment and staffing advisory organization.

We are comprised of specialized practices focusing on a variety of skill sets and industries. With deep industry expertise, our subject matter experts provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.

We are the staffing arm of the Pride Global network, an integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.

Russell Tobin logo

About Russell Tobin

Sourced by ZipRecruiter

Russell Tobin is a leading minority-owned professional recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

New York, NY, US

Year founded

2010

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