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Customer Assistance Manager information

What are the key skills and qualifications needed to thrive as a Customer Assistance Manager, and why are they important?

To thrive as a Customer Assistance Manager, you need strong customer service expertise, problem-solving abilities, and experience in team supervision, often supported by a background in business or a related field. Familiarity with CRM systems, customer service platforms, and occasionally certifications like Certified Customer Service Manager (CCSM) are valuable. Excellent communication, conflict resolution, and leadership skills help you effectively manage both customers and staff. These abilities are crucial for maintaining customer satisfaction, resolving issues efficiently, and driving team performance in a service-focused environment.

How does a Customer Assistance Manager typically collaborate with other departments to resolve customer issues?

A Customer Assistance Manager frequently works with teams such as sales, technical support, and operations to address and resolve customer concerns efficiently. This role often serves as a liaison, ensuring information flows smoothly between customers and internal departments. Effective collaboration is crucial for identifying root causes, implementing solutions, and following up to guarantee customer satisfaction. Regular meetings, shared case management systems, and open communication channels are commonly used to facilitate teamwork and maintain high service standards.

What does a Customer Assistance Manager do?

A Customer Assistance Manager oversees customer service operations, ensuring that customers receive efficient and satisfactory support. They manage customer service teams, resolve complex issues, and develop strategies to improve the overall customer experience. Their duties often include training staff, monitoring performance metrics, and implementing policies to enhance service quality. By acting as a liaison between customers and the company, they help maintain positive relationships and drive customer loyalty.

What are the most commonly searched types of Customer Assistance jobs in Oregon?

The most popular types of Customer Assistance jobs in Oregon are:

What are popular job titles related to Customer Assistance Manager jobs in Oregon?

For Customer Assistance Manager jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Customer Assistance Manager jobs in Oregon look for?

The top searched job categories for Customer Assistance Manager jobs in Oregon are:

What cities in Oregon are hiring for Customer Assistance Manager jobs?

Cities in Oregon with the most Customer Assistance Manager job openings:

Customer Assistance Manager jobs near you
Infographic showing various Customer Assistance Manager job openings in Oregon as of August 2026, with employment types broken down into 77% Full Time, 19% Part Time, 3% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Customer Assistance Representative

Enterprise Holdings

Portland, OR • On-site

$20/hr

Other

Posted 21 days ago

Enterprise Holdings rating

7.2

Company rating: 7.2 out of 10

Based on 267 frontline employees who took The Breakroom Quiz

111th of 173 rated vehicle equipment hire

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work.  Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. 

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction. The CAR Sr will gain knowledge through local training and hands-on experience to provide rental back-up, service customers and deliver administrative support in home city branches or airport locations. 

Opening available at the following branch location:

  • 445 SW Pine St, Portland, OR 97204

This is a full time position with a starting rate of pay $20/hr

Schedules available:

Thursday- 6:30am-3:30pm

Friday-6:30am-3:30pm

Saturday-6:30am-3:30pm

Sunday-6:30am-3:30pm

Monday-6:30am-3:30pm 

OR 

Sunday- 6:30am-3:30pm

Monday-6:30am-3:30pm

Tuesday-6:30am-3:30pm

Wednesday-6:30am-3:30pm

Thursday-6:30am-3:30pm

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.  

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories. 

Responsibilities

We are hiring now for immediate openings.  Responsibilities include:

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services 
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications
  • High school diploma or GED equivalent required
  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 3 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Must be at least 18 years old

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