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Customer Assistance information

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How much do customer assistance jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer assistance in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Customer Assistance vs Customer Service Representative?

AspectCustomer AssistanceCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma; training often provided by employer
Work EnvironmentCall centers, retail, online supportCall centers, retail stores, corporate offices
Employer & Industry UsageRetail, telecommunications, bankingRetail, hospitality, tech companies
Common Search & ComparisonCustomer Assistance vs Customer Service Representative

Customer Assistance and Customer Service Representative roles often overlap but differ slightly. Customer Assistance typically emphasizes guiding customers through specific issues or processes, often in technical or retail settings. Customer Service Representatives handle broader customer inquiries, complaints, and support across various industries. Both roles require strong communication skills and a focus on customer satisfaction, but Customer Assistance may involve more technical or product-specific support.

Is remote customer assistance a stressful job?

Remote customer assistance jobs can be stressful due to high call volumes, difficult customer interactions, and the need for strong communication skills. However, they often offer flexible schedules and the ability to work from home, which can help manage stress levels. Proper training and experience can also improve job comfort and efficiency.
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What are the most commonly searched types of Customer Assistance jobs?

The most popular types of Customer Assistance jobs are:

What states have the most Customer Assistance jobs?

States with the most job openings for Customer Assistance jobs include:

Customer Assistance jobs near you
Infographic showing various Customer Assistance job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Assistance Representative

Enterprise Holdings

Portland, OR • On-site

$20/hr

Full-time

Re-posted 22 days ago

Enterprise Holdings rating

7.1

Company rating: 7.1 out of 10

Based on 268 frontline employees who took The Breakroom Quiz

117th of 177 rated vehicle equipment hire

Job description

Overview
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction. The CAR Sr will gain knowledge through local training and hands-on experience to provide rental back-up, service customers and deliver administrative support in home city branches or airport locations.
Opening available at the following branch location:
  • 445 SW Pine St, Portland, OR 97204

This is a full time position with a starting rate of pay $20/hr
Schedules available:
Thursday- 6:30am-3:30pm
Friday-6:30am-3:30pm
Saturday-6:30am-3:30pm
Sunday-6:30am-3:30pm
Monday-6:30am-3:30pm
OR
Sunday- 6:30am-3:30pm
Monday-6:30am-3:30pm
Tuesday-6:30am-3:30pm
Wednesday-6:30am-3:30pm
Thursday-6:30am-3:30pm
Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.
Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.
Responsibilities
We are hiring now for immediate openings. Responsibilities include:
  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans
Qualifications
  • High school diploma or GED equivalent required
  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 3 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Must be at least 18 years old

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