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Customer Assistance Jobs in Silver Spring, MD (NOW HIRING)

RMA Worldwide

Cashier

Rockville, MD · On-site

$12 - $16.25/hr

Customer Assistance: Greet customers, answer inquiries, and provide product information as needed. * Inventory Support: Assist in stocking shelves and organizing displays near the cash register.

Stevenson University

Mailroom Courier

Pikesville, MD

$15.75 - $16.25/hr

Provide customer assistance to residential students to ensure superior mail flow and package retrieval. * Process outgoing mail from various departments using Pitney Bowes machinery. * Provide ...

AutoZone

Retail Sales Associate - Full Time

Germantown, MD · On-site

$15.25 - $17.50/hr

Customer Assistance & Communication - Engage with customers, provide trustworthy automotive advice, and ensure positive interactions through clear, professional communication. * Leadership & Teamwork ...

AutoZone

Retail Sales Associate - Full Time

Ashburn, VA

$15.25 - $17.75/hr

Customer Assistance & Communication - Engage with customers, provide trustworthy automotive advice, and ensure positive interactions through clear, professional communication. * Leadership & Teamwork ...

AutoZone

Retail Sales Associate - Full Time

Baltimore, MD · On-site

$15 - $17.25/hr

Customer Assistance & Communication - Engage with customers, provide trustworthy automotive advice, and ensure positive interactions through clear, professional communication. * Leadership & Teamwork ...

AutoZone

Retail Sales Associate - Full Time

Glen Burnie, MD · On-site

$14.75 - $16.75/hr

Customer Assistance & Communication - Engage with customers, provide trustworthy automotive advice, and ensure positive interactions through clear, professional communication. * Leadership & Teamwork ...

AutoZone

Retail Sales Associate - Full Time

Falls Church, VA · On-site

$16 - $18.50/hr

Customer Assistance & Communication - Engage with customers, provide trustworthy automotive advice, and ensure positive interactions through clear, professional communication. * Leadership & Teamwork ...

AutoZone

Retail Sales Associate - Full Time

Oxon Hill, MD · On-site

$15.25 - $17.50/hr

Customer Assistance & Communication - Engage with customers, provide trustworthy automotive advice, and ensure positive interactions through clear, professional communication. * Leadership & Teamwork ...

AutoZone

Retail Sales Associate - Full Time

Alexandria, VA · On-site

$16 - $18.50/hr

Customer Assistance & Communication - Engage with customers, provide trustworthy automotive advice, and ensure positive interactions through clear, professional communication. * Leadership & Teamwork ...

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All JobsCustomer Assistance JobsCustomer Assistance Jobs in Silver Spring, MD

Customer Assistance information

See Silver Spring, MD salary details

$10

$19

$27

How much do customer assistance jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer assistance in Silver Spring, MD is $19.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.63 per hour, depending on experience, location, and employer.

What is the difference between Customer Assistance vs Customer Service Representative?

AspectCustomer AssistanceCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma; training often provided by employer
Work EnvironmentCall centers, retail, online supportCall centers, retail stores, corporate offices
Employer & Industry UsageRetail, telecommunications, bankingRetail, hospitality, tech companies
Common Search & ComparisonCustomer Assistance vs Customer Service Representative

Customer Assistance and Customer Service Representative roles often overlap but differ slightly. Customer Assistance typically emphasizes guiding customers through specific issues or processes, often in technical or retail settings. Customer Service Representatives handle broader customer inquiries, complaints, and support across various industries. Both roles require strong communication skills and a focus on customer satisfaction, but Customer Assistance may involve more technical or product-specific support.

Is remote customer assistance a stressful job?

Remote customer assistance jobs can be stressful due to high call volumes, difficult customer interactions, and the need for strong communication skills. However, they often offer flexible schedules and the ability to work from home, which can help manage stress levels. Proper training and experience can also improve job comfort and efficiency.

What are the most commonly searched types of Customer Assistance jobs in Silver Spring, MD?

The most popular types of Customer Assistance jobs in Silver Spring, MD are:

Customer Assistance jobs near you
Infographic showing various Customer Assistance job openings in Silver Spring, MD as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $40,418 per year, or $19.4 per hour.

Seasonal Sr. Customer Assistance Representative - Reagan Airport

Enterprise Holdings

Arlington, VA • On-site

$19/hr

Other

Re-posted 20 days ago

Enterprise Holdings rating

7.1

Company rating: 7.1 out of 10

Based on 268 frontline employees who took The Breakroom Quiz

117th of 177 rated vehicle equipment hire

Job description

Overview
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.
The starting pay for this position is $19 / hour and is located at Reagan Airport (DCA) - 2500 National Ave Parking 1, Arlington, VA 22202.
The start date will be on or after July 1, 2026 and cannot exceed 180 days.
Schedules Available:
  • Thursday- Monday: 12:00pm-9:30pm
  • Sunday, Tuesday, Thursday, Friday, Saturday: 3:00pm-12:00am

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.
Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.
Responsibilities
We are hiring now for immediate openings. Responsibilities include:
  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans
Qualifications
  • Must be at least 18 years old
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Must have at least 1 year experience in sales, customer service, leadership or management
    • Leadership experience could include experience in organizations, clubs, volunteer work, community service, athletics or military service
  • Must be able to handle physical aspects of this job to include working outside in various temperatures, standing for long periods of time, bending, squatting and moving quickly with or without reasonable accommodation
  • Must have a valid US drivers license
  • Must have satisfactory background check inclusive of driving (no more than 2 moving violations and/or at fault accidents in the past 3 years, and no DUI or DWI on driving record in the last 3 years) employment reference, education and social security.
  • This is a seasonal position and you may work up to 180 working days during the defined season

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.

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