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Customer Assistance Jobs in Virginia (NOW HIRING)

Clearstream

Customer Service Tech.

Richmond, VA

$17 - $23/hr

We are a leading producer of security locker systems searching for customer assistance and mechanically savvy people to be a part of our group. Duties will include daily interaction with customers ...

Clearstream

Customer Service Tech.

Richmond, VA · On-site

$17 - $23/hr

We are a leading producer of security locker systems searching for customer assistance and mechanically savvy people to be a part of our group. Duties will include daily interaction with customers ...

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All JobsCustomer Assistance JobsCustomer Assistance Jobs in Virginia

Customer Assistance information

What is the difference between Customer Assistance vs Customer Service Representative?

AspectCustomer AssistanceCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma; training often provided by employer
Work EnvironmentCall centers, retail, online supportCall centers, retail stores, corporate offices
Employer & Industry UsageRetail, telecommunications, bankingRetail, hospitality, tech companies
Common Search & ComparisonCustomer Assistance vs Customer Service Representative

Customer Assistance and Customer Service Representative roles often overlap but differ slightly. Customer Assistance typically emphasizes guiding customers through specific issues or processes, often in technical or retail settings. Customer Service Representatives handle broader customer inquiries, complaints, and support across various industries. Both roles require strong communication skills and a focus on customer satisfaction, but Customer Assistance may involve more technical or product-specific support.

Is remote customer assistance a stressful job?

Remote customer assistance jobs can be stressful due to high call volumes, difficult customer interactions, and the need for strong communication skills. However, they often offer flexible schedules and the ability to work from home, which can help manage stress levels. Proper training and experience can also improve job comfort and efficiency.

What are the most commonly searched types of Customer Assistance jobs in Virginia?

The most popular types of Customer Assistance jobs in Virginia are:

What cities in Virginia are hiring for Customer Assistance jobs?

Cities in Virginia with the most Customer Assistance job openings:

Customer Assistance jobs near you
Infographic showing various Customer Assistance job openings in Virginia as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution.

Assistant Manager/Customer Assistance

The National Bank of Blacksburg

Pulaski, VA • On-site

$44K - $58K/yr

Full-time

Medical, Dental, Life, Retirement

Posted 28 days ago

Job description

National Bank is currently seeking candidates for a full-time Customer Assistance Assistant Manager position in Pulaski.  The successful candidate must enjoy a team atmosphere and be committed to providing outstanding customer service. This position is responsible for assisting the Customer Assistance Manager in all facets of operations. The Assistant Manager supervises the day-to-day operations of the office and must be able to assume full responsibility for the office during the absence of the Customer Assistance Manager.

Major Accountabilities:

1. Provide back-up support to the Customer Assistance Manager in his or her absence.

2. Assist Customer Assistance Manager in preparing performance appraisals and participate in the performance appraisal interview with the employee and Customer Assistance Manager.

3. Complete customer service observations daily to ensure quality of the customer service provided by each employee. Collaborate with Customer Assistance Manager and provide coaching.

4. Coach, counsel and direct employees with various employment issues as needed.

5. Coordinate schedules.

6. Set a professional example in regards to business like manners, appearance, work effort and employee relations.

7. Possess an in-depth knowledge of the banks products and services and make referrals to various lines of business. Coach and develop team to identify, recommend and refer.

8. Develop new business by regularly offering customers appropriate additional bank products and services.

9. Ensure compliance and security procedures are being followed by all staff members.

10. Provide in depth customer service on eBanking services, including answering questions, researching and resolving customer issues or concerns.

11. Answer customer inquiries and resolve customer problems.

12. Perform other duties as assigned; returned mail, address/phone number changes, file maintenance, eBanking limit changes, daily review of stop payments, etc.

13. Applicant must possess strong computer skills, specifically Microsoft 365 products, web-ex, etc.

Decision Making:

1. Ability to understand and explain the personnel policies in the employee handbook.

2. Ability to give and receive detailed instructions.

3. Employee is responsible for having a working knowledge of the compliance responsibilities pertaining to his/her job functions.

4. Employee will maintain a knowledge of BSA/AML regulatory requirements at a level required by their job functions.

National Bank offers full-time employees a benefits package that includes health, dental, life, and long-term disability insurance and excellent retirement plans. EOE M/F/disability/veteran