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Customer Assistance Manager Jobs in Virginia (NOW HIRING)

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Customer Assistance Manager information

What does a Customer Assistance Manager do?

A Customer Assistance Manager oversees customer service operations, ensuring that customers receive efficient and satisfactory support. They manage customer service teams, resolve complex issues, and develop strategies to improve the overall customer experience. Their duties often include training staff, monitoring performance metrics, and implementing policies to enhance service quality. By acting as a liaison between customers and the company, they help maintain positive relationships and drive customer loyalty.

How does a Customer Assistance Manager typically collaborate with other departments to resolve customer issues?

A Customer Assistance Manager frequently works with teams such as sales, technical support, and operations to address and resolve customer concerns efficiently. This role often serves as a liaison, ensuring information flows smoothly between customers and internal departments. Effective collaboration is crucial for identifying root causes, implementing solutions, and following up to guarantee customer satisfaction. Regular meetings, shared case management systems, and open communication channels are commonly used to facilitate teamwork and maintain high service standards.

What are the key skills and qualifications needed to thrive as a Customer Assistance Manager, and why are they important?

To thrive as a Customer Assistance Manager, you need strong customer service expertise, problem-solving abilities, and experience in team supervision, often supported by a background in business or a related field. Familiarity with CRM systems, customer service platforms, and occasionally certifications like Certified Customer Service Manager (CCSM) are valuable. Excellent communication, conflict resolution, and leadership skills help you effectively manage both customers and staff. These abilities are crucial for maintaining customer satisfaction, resolving issues efficiently, and driving team performance in a service-focused environment.

What are popular job titles related to Customer Assistance Manager jobs in Virginia?

For Customer Assistance Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Assistance Manager jobs in Virginia look for?

The top searched job categories for Customer Assistance Manager jobs in Virginia are:

What cities in Virginia are hiring for Customer Assistance Manager jobs?

Cities in Virginia with the most Customer Assistance Manager job openings:

Customer Assistance Manager jobs near you
Infographic showing various Customer Assistance Manager job openings in Virginia as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Assistant Manager/Customer Assistance

Pulaski, VA • On-site

The National Bank of Blacksburg
Commercial Banking • 51 - 200 employees
Learn more about The National Bank of Blacksburgexternal

$44K - $58K/yr

Full-time

Medical, Dental, Life, Retirement

Posted 18 days ago

Job description

National Bank is currently seeking candidates for a full-time Customer Assistance Assistant Manager position in Pulaski. The successful candidate must enjoy a team atmosphere and be committed to providing outstanding customer service. This position is responsible for assisting the Customer Assistance Manager in all facets of operations. The Assistant Manager supervises the day-to-day operations of the office and must be able to assume full responsibility for the office during the absence of the Customer Assistance Manager.

Major Accountabilities:

1. Provide back-up support to the Customer Assistance Manager in his or her absence.

2. Assist Customer Assistance Manager in preparing performance appraisals and participate in the performance appraisal interview with the employee and Customer Assistance Manager.

3. Complete customer service observations daily to ensure quality of the customer service provided by each employee. Collaborate with Customer Assistance Manager and provide coaching.

4. Coach, counsel and direct employees with various employment issues as needed.

5. Coordinate schedules.

6. Set a professional example in regards to business like manners, appearance, work effort and employee relations.

7. Possess an in-depth knowledge of the banks products and services and make referrals to various lines of business. Coach and develop team to identify, recommend and refer.

8. Develop new business by regularly offering customers appropriate additional bank products and services.

9. Ensure compliance and security procedures are being followed by all staff members.

10. Provide in depth customer service on eBanking services, including answering questions, researching and resolving customer issues or concerns.

11. Answer customer inquiries and resolve customer problems.

12. Perform other duties as assigned; returned mail, address/phone number changes, file maintenance, eBanking limit changes, daily review of stop payments, etc.

13. Applicant must possess strong computer skills, specifically Microsoft 365 products, web-ex, etc.

Decision Making:

1. Ability to understand and explain the personnel policies in the employee handbook.

2. Ability to give and receive detailed instructions.

3. Employee is responsible for having a working knowledge of the compliance responsibilities pertaining to his/her job functions.

4. Employee will maintain a knowledge of BSA/AML regulatory requirements at a level required by their job functions.

National Bank offers full-time employees a benefits package that includes health, dental, life, and long-term disability insurance and excellent retirement plans. EOE M/F/disability/veteran