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How much do customer assistance jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for customer assistance in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Customer Assistance vs Customer Service Representative?

AspectCustomer AssistanceCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma; training often provided by employer
Work EnvironmentCall centers, retail, online supportCall centers, retail stores, corporate offices
Employer & Industry UsageRetail, telecommunications, bankingRetail, hospitality, tech companies
Common Search & ComparisonCustomer Assistance vs Customer Service Representative

Customer Assistance and Customer Service Representative roles often overlap but differ slightly. Customer Assistance typically emphasizes guiding customers through specific issues or processes, often in technical or retail settings. Customer Service Representatives handle broader customer inquiries, complaints, and support across various industries. Both roles require strong communication skills and a focus on customer satisfaction, but Customer Assistance may involve more technical or product-specific support.

Is remote customer assistance a stressful job?

Remote customer assistance jobs can be stressful due to high call volumes, difficult customer interactions, and the need for strong communication skills. However, many employers offer training and support to help manage stress, and flexible schedules can also reduce pressure. Overall, stress levels vary depending on the individual and the work environment.
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Customer Assistance jobs near you
Infographic showing various Customer Assistance job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Sr. Customer Assistance Representative - Pleasanton

Enterprise Holdings

Pleasanton, TX • On-site

$16/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Enterprise Holdings rating

7.2

Company rating: 7.2 out of 10

Based on 267 frontline employees who took The Breakroom Quiz

111th of 173 rated vehicle equipment hire

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work.  Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. 

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction. The CAR Sr will gain knowledge through local training and hands-on experience to provide rental back-up, service customers and deliver administrative support in home city branches or airport locations. 

This position pays $16 / hour and is located at 1524 TX-97, Pleasanton, TX 78064. 

We offer a robust Benefits Package including, but not limited to:  

  • Paid time off
  • Employee discount
  • Retirement savings plan
  • Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
  • Life Insurance
  • Training and development

Schedule available is: 

  • Monday: 8:00am to 5:00pm 
  • Tuesday: 8:00am to 5:00pm 
  • Wednesday: 8:00am to 5:00pm 
  • Thursday: 8:00am to 5:00pm 
  • Friday: 8:00am to 5:00pm 
  • Saturday: OFF 
  • Sunday: OFF 

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.  

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories. 

Responsibilities

We are hiring now for immediate openings.  Responsibilities include:

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services 
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications
  • Must be at least 18 years old
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • High School Diploma or G.E.D. required
  • Must have a minimum of 1 years of customer service or sales experience in retail, guest services, or hospitality
  • Must have a valid driver license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
  • No drug or alcohol-related convictions on driving record in the past 5 years

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