Customer Assistance Associate Jobs (NOW HIRING)

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Description
Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.
We're a company driven by growth, innovation, and people. At HCA, you'll find opportunities to build new skills, expand your career, and make a real impact-while working in a diverse, inclusive, and values-driven environment. We're proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.
If you're looking for a fast-paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement. Apply today.
WHAT YOU WILL DO
The Customer Assistance Associate supports Collections with customer account inquires by researching and resolving account issues such as misapplied payments, extensions, first payment defaults, deceased accounts, and voluntary repossessions.
HOW YOU WILL MAKE AN IMPACT
Research and resolve customer account inquiries and specialty servicing issues, including misapplied payments, extensions, first payment defaults, deceased accounts, and voluntary repossessions.
Review account activity, documentation, and system notes to determine appropriate resolution steps in accordance with company policies and procedures.
Communicate with customers and internal teams to gather information, provide updates, and support timely resolution of account issues.
Accurately document account information, research findings, and resolution actions in applicable systems.
Complete assigned work queues, follow-up activities, and daily tasks within established timelines and operational goals.
Additional Qualifications/Responsibilities
Qualifications
WHAT YOU WILL BRING TO THE ROLE
Minimum 0-2 years related experience in a call center performing Collections, Customer Service or Backoffice functions.
Automotive retail and/or lease experience a plus.
High school graduate or GED equivalent required
Strong attention to detail and accuracy in reviewing and documenting account information.
Ability to research customer account issues and follow established procedures to support timely resolution.
Strong verbal and written communication skills for customer and internal partner interactions.
Ability to prioritize assigned work, manage follow-up activities, and meet daily productivity goals.
Basic knowledge of customer service, collections, account servicing, and/or back-office support processes.
Customer-focused approach with the ability to work collaboratively in a structured, metrics-driven environment.
Proven track record with delivering seamless customer experiences.
Ability to thrive in a performance coaching environment.
WE TAKE CARE OF OUR PEOPLE
At HCA, our people drive our success. That's why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing-at work and beyond.
Benefits Highlights
Hybrid flexibility - remote, one required onsite day per month
Vehicle perks - monthly vehicle allowance plus purchase and lease discounts
Comprehensive health coverage - medical, dental, and vision plans
Employer-funded HSA contributions to help reduce healthcare costs
401(k) with company match and immediate vesting from day one
100% company-paid life and disability insurance
Wellbeing benefits including fitness and health resources
Leadership programs and career development that support continuous learning
Paid Volunteer Time Off and a company charitable donation in your honor
Because great benefits help you thrive-personally and professionally.