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Ups Customer Service Center Jobs (NOW HIRING)

BayCare Health System

Customer Service Center Rep

Tampa, FL · On-site

$14.75 - $19/hr

Title: ENTRY LEVEL Customer Service Center Rep Facility: Remote - MUST RESIDE IN THE STATE OF FLORIDA *This position requires a MANDATORY 2 week long training based in Tampa and Clearwater* Must be ...

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Ups Customer Service Center information

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How much do ups customer service center jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for ups customer service center in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How do I get hired at UPS?

To get hired at UPS for a customer service center role, applicants should submit an online application through the UPS careers website, meet the minimum age and education requirements, and pass any required assessments or interviews. Relevant skills include communication, problem-solving, and familiarity with customer service tools. Prior experience in customer service can be advantageous.

What are the key skills and qualifications needed to thrive as a UPS Customer Service Center Representative, and why are they important?

To thrive as a UPS Customer Service Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with UPS shipping systems, package tracking software, and basic office equipment is typically required. Attention to detail, patience, and a customer-focused attitude are important soft skills for effectively addressing client inquiries and resolving issues. These skills ensure efficient service, customer satisfaction, and the smooth operation of package logistics.

What are some common challenges faced by Customer Service Representatives at a UPS Customer Service Center, and how are they typically addressed?

Customer Service Representatives at a UPS Customer Service Center often encounter challenges such as managing high call volumes, addressing time-sensitive shipping issues, and handling complex customer concerns. To address these, UPS provides comprehensive training, clear escalation procedures, and robust support from supervisors and team leads. Collaboration with operations and logistics staff is encouraged to quickly resolve shipment or delivery problems, and technology tools are available to streamline processes and track packages efficiently. This supportive environment helps representatives deliver excellent service, even during peak periods.

What is a UPS Customer Service Center?

A UPS Customer Service Center is a local facility operated by United Parcel Service (UPS) where customers can drop off packages, pick up shipments, and get assistance with shipping needs. These centers offer services such as package tracking, returns, shipping supplies, and help with lost or delayed parcels. Staff at these centers can answer questions about shipping options and rates, and they also help resolve delivery issues. Visiting a UPS Customer Service Center can be especially helpful if you need in-person support or have a time-sensitive package.

How much is UPS hourly pay?

UPS Customer Service Center employees typically earn an hourly wage that ranges from $15 to $20, depending on location, experience, and shift. Entry-level positions may start at the lower end of this range, with opportunities for raises and advancement based on performance and tenure.

Is UPS warehouse pay weekly?

UPS warehouse employees typically receive their paychecks on a weekly basis, with pay periods ending weekly and payments issued shortly afterward. The company often uses direct deposit or pay cards, and pay schedules can vary by location and position. It is advisable to check with your local UPS facility for specific pay schedule details.

Which UPS positions pay the most?

At UPS, management roles such as Package Operations Manager, Logistics Supervisor, and Distribution Center Manager tend to have the highest salaries. These positions often require experience, leadership skills, and sometimes specialized certifications, and they typically offer higher pay compared to entry-level roles like package handlers or drivers.

What is the difference between Ups Customer Service Center vs Ups Customer Service Representative?

AspectUps Customer Service CenterUps Customer Service Representative
Primary RoleHandling customer inquiries, resolving issues, and providing support via call or online channelsAssisting customers with shipments, tracking, billing, and service questions
Work EnvironmentCall centers, online support platformsOffice or call center, direct customer interaction
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Industry UsageUsed by UPS for centralized customer supportUsed by UPS for frontline customer interaction

The Ups Customer Service Center typically refers to the centralized support hub handling customer inquiries, while the Ups Customer Service Representative is the frontline employee directly assisting customers. Both roles require similar credentials and work in related environments, but their focus differs: one manages support operations, the other provides direct customer assistance.

More about Ups Customer Service Center jobs
What cities are hiring for Ups Customer Service Center jobs? Cities with the most Ups Customer Service Center job openings:
What states have the most Ups Customer Service Center jobs? States with the most job openings for Ups Customer Service Center jobs include:
What job categories do people searching Ups Customer Service Center jobs look for? The top searched job categories for Ups Customer Service Center jobs are:
Ups Customer Service Center jobs near you
Infographic showing various Ups Customer Service Center job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 55% Full Time, 42% Part Time, 1% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Bilingual (English/Spanish) Customer Service Specialist

Bilingual (English/Spanish) Customer Service Specialist

Common Energy

Manhattan, NY • On-site

$18.75 - $24/hr

Full-time

Posted 5 days ago

Job description

Salary: 57k

"Were looking for a bilingual (English/Spanish) Customer Service Specialist to support phone and email communications for our community solar program.


Responsibilities:
Handle inbound customer inquiries (phone + email) in English and Spanish
Explain the program, billing, and account details clearly
Resolve issues and escalate when needed
Complete outbound call campaigns (follow-ups, customer updates)
Log interactions in CRM (Salesforce or similar)
Requirements:
Fluent in English and Spanish (spoken and written)
23+ years of customer service experience (call center preferred)
Strong communication and problem-solving skills
Comfortable working independently and meeting deadlines
Experience with CRM tools and Google Workspace
Additional Details:
Independent role with team support
Tasks assigned with clear timelines"