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How much do ups customer service center jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for ups customer service center in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a UPS Customer Service Center Representative, and why are they important?

To thrive as a UPS Customer Service Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with UPS shipping systems, package tracking software, and basic office equipment is typically required. Attention to detail, patience, and a customer-focused attitude are important soft skills for effectively addressing client inquiries and resolving issues. These skills ensure efficient service, customer satisfaction, and the smooth operation of package logistics.

What are some common challenges faced by Customer Service Representatives at a UPS Customer Service Center, and how are they typically addressed?

Customer Service Representatives at a UPS Customer Service Center often encounter challenges such as managing high call volumes, addressing time-sensitive shipping issues, and handling complex customer concerns. To address these, UPS provides comprehensive training, clear escalation procedures, and robust support from supervisors and team leads. Collaboration with operations and logistics staff is encouraged to quickly resolve shipment or delivery problems, and technology tools are available to streamline processes and track packages efficiently. This supportive environment helps representatives deliver excellent service, even during peak periods.

What is a UPS Customer Service Center?

A UPS Customer Service Center is a local facility operated by United Parcel Service (UPS) where customers can drop off packages, pick up shipments, and get assistance with shipping needs. These centers offer services such as package tracking, returns, shipping supplies, and help with lost or delayed parcels. Staff at these centers can answer questions about shipping options and rates, and they also help resolve delivery issues. Visiting a UPS Customer Service Center can be especially helpful if you need in-person support or have a time-sensitive package.

What is the difference between Ups Customer Service Center vs Ups Customer Service Representative?

AspectUps Customer Service CenterUps Customer Service Representative
Primary RoleHandling customer inquiries, resolving issues, and providing support via call or online channelsAssisting customers with shipments, tracking, billing, and service questions
Work EnvironmentCall centers, online support platformsOffice or call center, direct customer interaction
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Industry UsageUsed by UPS for centralized customer supportUsed by UPS for frontline customer interaction

The Ups Customer Service Center typically refers to the centralized support hub handling customer inquiries, while the Ups Customer Service Representative is the frontline employee directly assisting customers. Both roles require similar credentials and work in related environments, but their focus differs: one manages support operations, the other provides direct customer assistance.

More about Ups Customer Service Center jobs
What cities are hiring for Ups Customer Service Center jobs? Cities with the most Ups Customer Service Center job openings:
What states have the most Ups Customer Service Center jobs? States with the most job openings for Ups Customer Service Center jobs include:
What job categories do people searching Ups Customer Service Center jobs look for? The top searched job categories for Ups Customer Service Center jobs are:
Ups Customer Service Center jobs near you
Infographic showing various Ups Customer Service Center job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Center Representative

Customer Service Center Representative

Broadway Bank

San Antonio, TX

$14 - $18/hr

Other

Posted 7 days ago

New

Job description

Why Broadway Bank:

We are one of the largest independently owned banks in Texas with offerings in personal and private banking, wealth management, business banking and mortgage lending.

Purpose of the Position:

Acts as the inbound pointof sales and service for the Customer Service Center and offers bank productsand services to existing and prospective customers. This includes workingtowards achieving specific individual and call center goals. Works to servicecustomers in accordance with the Broadway Bank experience and ensurescompliance with all applicable bank policies, procedures, state laws andfederal regulations.

Key Accountabilities:

  • Answers incoming calls by effectively communicating with existing and prospective customers through profiling to uncover financial needs.
  • Demonstrate skills in acquiring, expanding and retaining customers and refer customers to the appropriate line of business partner.
  • Participate in call center campaign activities.
  • Deliver the distinctive customer experience aligned with the Broadway Bank Mission, Vision and Values.
  • Performs outbound or follow-up calls to existing and prospective customers and works toward a first call resolution process.
  • Maintain an effective level of product and program knowledge.
  • Process a variety of routine and complextransactions for call center customers including transfers, loan payments,account research, maintenance and reconciliation. Role will also includedisclosing the availability of funds based on pending transactions, researchand reporting in determining fraudulent account activity, retrieving andreviewing legal documents and including account retention all in a timelymanner.
  • Ensuresall customer transactions are processed in compliance with operational,technical and regulatory requirements and that all security procedures areconsistently followed. 
  • Complete documentation necessary to maintain open or closed deposit accounts and process loan applications.
  • Performs other duties as assigned.
  • Performance Measurements
    • Individual Sales Activity and Productions Goals
    • Call Center Five Star Goals
    • Call Quality
    • Adherence to Schedule within the Calabrio Scheduling software
    • Attain Certification on Bank Products and Services
    • Attain Certification on Regulatory training job requirements

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