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The UPS Store Center Retail and Customer Service Center Associate

Park Ridge, IL · On-site

$16 - $19.50/hr

The UPS Store Center Retail and Customer Service Center Associate plays a key role in managing daily store operations while delivering exceptional customer service. This position requires critical ...

UPS Store # 2431

Center Associate

Ponte Vedra Beach, FL · On-site

$18/hr

Center Associate We are seeking a dedicated and customer-focused individual to join our team as a ... customer service and retail operations. * Off all major holidays. * Bonuses. About the Company UPS ...

Polly Food Service Inc

Service Center

Jackson, MI · On-site

$14.75 - $18/hr

Service Center Clerk Department: Front-End / Customer Service Reports To: Front-End Manager or Store Manager Position Summary: The Service Center Clerk is responsible for providing friendly ...

eTeam

Customer Service - HR Service Center

Schaumburg, IL · On-site

$15.75 - $21.50/hr

HR Service Center Location: Remote Duration: 3+ Months The HR Service Center is hiring one ... Following call center "scripts" when handling different topics. Identifying customers' needs ...

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Ups Customer Service Center information

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How much do ups customer service center jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for ups customer service center in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a UPS Customer Service Center?

A UPS Customer Service Center is a local facility operated by United Parcel Service (UPS) where customers can drop off packages, pick up shipments, and get assistance with shipping needs. These centers offer services such as package tracking, returns, shipping supplies, and help with lost or delayed parcels. Staff at these centers can answer questions about shipping options and rates, and they also help resolve delivery issues. Visiting a UPS Customer Service Center can be especially helpful if you need in-person support or have a time-sensitive package.

What are the key skills and qualifications needed to thrive as a UPS Customer Service Center representative?

To thrive as a UPS Customer Service Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with UPS shipping systems, package tracking software, and basic office equipment is typically required. Attention to detail, patience, and a customer-focused attitude are important soft skills for effectively addressing client inquiries and resolving issues. These skills ensure efficient service, customer satisfaction, and the smooth operation of package logistics.

What are some common challenges faced by customer service representatives at a UPS Customer Service Center, and how are they typically addressed?

Customer Service Representatives at a UPS Customer Service Center often encounter challenges such as managing high call volumes, addressing time-sensitive shipping issues, and handling complex customer concerns. To address these, UPS provides comprehensive training, clear escalation procedures, and robust support from supervisors and team leads. Collaboration with operations and logistics staff is encouraged to quickly resolve shipment or delivery problems, and technology tools are available to streamline processes and track packages efficiently. This supportive environment helps representatives deliver excellent service, even during peak periods.

What is the difference between Ups Customer Service Center vs Ups Customer Service Representative?

AspectUps Customer Service CenterUps Customer Service Representative
Primary RoleHandling customer inquiries, resolving issues, and providing support via call or online channelsAssisting customers with shipments, tracking, billing, and service questions
Work EnvironmentCall centers, online support platformsOffice or call center, direct customer interaction
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Industry UsageUsed by UPS for centralized customer supportUsed by UPS for frontline customer interaction

The Ups Customer Service Center typically refers to the centralized support hub handling customer inquiries, while the Ups Customer Service Representative is the frontline employee directly assisting customers. Both roles require similar credentials and work in related environments, but their focus differs: one manages support operations, the other provides direct customer assistance.

More about Ups Customer Service Center jobs

What cities are hiring for Ups Customer Service Center jobs?

Cities with the most Ups Customer Service Center job openings:

What states have the most Ups Customer Service Center jobs?

States with the most job openings for Ups Customer Service Center jobs include:

What job categories do people searching Ups Customer Service Center jobs look for?

The top searched job categories for Ups Customer Service Center jobs are:

Infographic showing various Ups Customer Service Center job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

The UPS Store Center Retail and Customer Service Center Associate

Park Ridge, IL • On-site

The UPS Store
Retail • 10K+ employees
Learn more about The UPS Storeexternal

$16 - $19.50/hr

Part-time

Posted 19 days ago

The UPS Store rating

5.7

Company rating: 5.7 out of 10

Based on 652 frontline employees who took The Breakroom Quiz

Job description

The UPS Store Center Retail and Customer Service Center Associate plays a key role in managing daily store operations while delivering exceptional customer service. This position requires critical thinking to offer tailored solutions, alongside the ability to multitask efficiently in a fast-paced retail environment. The associate will support opening and closing procedures, and contribute to a smooth-running center through effective teamwork and leadership.

Responsibilities

  • Provide excellent customer service by understanding and addressing client needs.
  • Cross-sell and upsell products to enhance customer satisfaction and store revenue.
  • Manage day-to-day retail operations, including opening and closing the center as required.
  • Maintain composure and quality service in a hectic work environment.
  • Assist in leading and motivating team members to optimize performance.
  • Utilize computer, internet, and software knowledge to support operational tasks.
  • Ensure the store environment is organized and operates smoothly.

Required Qualifications

  • High school diploma or GED; college coursework or degree preferred.
  • At least one year of retail store operations experience.
  • Strong supervisory, managerial, and leadership skills.
  • Excellent computer, internet, and software proficiency.
  • Physical ability to perform job tasks including lifting and bending.
  • Dynamic personality with the ability to listen, follow, lead, and motivate a team.

Company Description

We are a second- generation The UPS Store location. We've been locally owned and operated by the same family for over 30 years. We strive for a fun, fast-paced work environment where our customer service makes us stand out from the rest! We are one of the busiest The UPS Store locations and have loyal customers that become more friends than clients!

The UPS Store Inc., is a subsidiary of UPS, and is the world’s largest franchisor of retail shipping, postal, printing and business service centers. UPS and The UPS Store Headquarters offer a unique promote-from-within culture where you’ll always find exciting new career opportunities at every level of the organization. From training and education to growth and empowerment, you have the freedom to forge a career path that can take you anywhere you want to go.

What The UPS Store employees say

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UPS Store logo

About UPS Store

Sourced by ZipRecruiter

The UPS Store Inc., is a subsidiary of UPS, and is the world’s largest franchisor of retail shipping, postal, printing and business service centers. UPS and The UPS Store Headquarters offer a unique promote-from-within culture where you’ll always find exciting new career opportunities at every level of the organization. From training and education to growth and empowerment, you have the freedom to forge a career path that can take you anywhere you want to go. UPS and The UPS Store Headquarters job categories include: Package Handlers and Helpers, Drivers and Mechanics, Customer Solutions and Sales, IT, Corporate, and Logistics and Operations.

Industry

Retail, printing and printing services, print media publishing, office supplies and stationery stores, couriers and messengers services and plastics packaging film and sheet (including laminated) manufacturing

Company size

10,000+ Employees

Headquarters location

San Diego, CA, US

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