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Ups Customer Service Center Jobs (NOW HIRING)

Ntta

$58K - $76K/yr

The Customer Service Supervisor leads daily operations across multiple customer service channels, including Call Center, Front Counter, and Back Office Support, ensuring consistent, high-quality ...

UPS Store # 2431

Center Associate

Ponte Vedra Beach, FL · On-site

$18/hr

Center Associate We are seeking a dedicated and customer-focused individual to join our team as a ... customer service and retail operations. * Off all major holidays. * Bonuses. About the Company UPS ...

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How much do ups customer service center jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for ups customer service center in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a UPS Customer Service Center?

A UPS Customer Service Center is a local facility operated by United Parcel Service (UPS) where customers can drop off packages, pick up shipments, and get assistance with shipping needs. These centers offer services such as package tracking, returns, shipping supplies, and help with lost or delayed parcels. Staff at these centers can answer questions about shipping options and rates, and they also help resolve delivery issues. Visiting a UPS Customer Service Center can be especially helpful if you need in-person support or have a time-sensitive package.

What are the key skills and qualifications needed to thrive as a UPS Customer Service Center representative?

To thrive as a UPS Customer Service Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with UPS shipping systems, package tracking software, and basic office equipment is typically required. Attention to detail, patience, and a customer-focused attitude are important soft skills for effectively addressing client inquiries and resolving issues. These skills ensure efficient service, customer satisfaction, and the smooth operation of package logistics.

What are some common challenges faced by customer service representatives at a UPS Customer Service Center, and how are they typically addressed?

Customer Service Representatives at a UPS Customer Service Center often encounter challenges such as managing high call volumes, addressing time-sensitive shipping issues, and handling complex customer concerns. To address these, UPS provides comprehensive training, clear escalation procedures, and robust support from supervisors and team leads. Collaboration with operations and logistics staff is encouraged to quickly resolve shipment or delivery problems, and technology tools are available to streamline processes and track packages efficiently. This supportive environment helps representatives deliver excellent service, even during peak periods.

What is the difference between Ups Customer Service Center vs Ups Customer Service Representative?

AspectUps Customer Service CenterUps Customer Service Representative
Primary RoleHandling customer inquiries, resolving issues, and providing support via call or online channelsAssisting customers with shipments, tracking, billing, and service questions
Work EnvironmentCall centers, online support platformsOffice or call center, direct customer interaction
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Industry UsageUsed by UPS for centralized customer supportUsed by UPS for frontline customer interaction

The Ups Customer Service Center typically refers to the centralized support hub handling customer inquiries, while the Ups Customer Service Representative is the frontline employee directly assisting customers. Both roles require similar credentials and work in related environments, but their focus differs: one manages support operations, the other provides direct customer assistance.

More about Ups Customer Service Center jobs

What cities are hiring for Ups Customer Service Center jobs?

Cities with the most Ups Customer Service Center job openings:

What states have the most Ups Customer Service Center jobs?

States with the most job openings for Ups Customer Service Center jobs include:

What job categories do people searching Ups Customer Service Center jobs look for?

The top searched job categories for Ups Customer Service Center jobs are:

Ups Customer Service Center jobs near you
Infographic showing various Ups Customer Service Center job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service/Center Associate/Digital Print

Cullman, AL • On-site

The UPS Store #3136
See more jobs at The UPS Store #3136external

$13/hr

Other

Re-posted 5 days ago

Job description

The UPS Store Digital Print/Center Associate

Full-time position - $13.00 per hour paid bi-weekly

**THIS POSITION IS NOT REMOTE**

***The UPS Store** is a privately owned franchise and is a subsidiary of United Parcel Service which provides shipping, shredding, printing, fax, passport photos, personal and business mailboxes, and notary services.

The Digital Print / Center Associate delivers world-class customer service to all retail customers, including business owners, corporate professionals, and busy families. He or she packs and processes shipments for local, national, and international delivery using a variety of carriers and also manages and produces graphics and print orders. In addition, he or she operates copiers, fax machines, binding equipment, laminators, and cash registers, among other daily tasks. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has at least one year of customer service experience, one to two years of experience in a print production/graphic design role or a two-year degree in graphic design or a related field, experience with Microsoft Office, a friendly and genuinely helpful demeanor, and a professional appearance. He or she is driven to succeed and is an energetic self-starter and team-player who is trustworthy and a fast learner.

Responsibilities
  • Understands and fulfills the needs of walk-in customers and telephone/email inquiries
  • Communicates effectively and continuously practices good listening with customers, co-workers, vendors, and leadership
  • Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
  • Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions
  • Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
  • Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed
  • Produces/designs, proofs, and updates materials for print projects using Microsoft Suites for both Mac and PC
  • Operates all equipment, software, and devices in an expert fashion and is willing to teach others
  • Prioritizes and optimizes the work load to streamline the production flow
  • Frequently multi-tasks while maintaining extreme attention to detail and high quality control
  • Maintains a clean, organized, and safe working environment
  • May open and/or close the store and perform end-of-day accounting, etc.
  • Takes action to learn NEW products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services
  • Performs other duties as assigned
Qualifications
  • High school diploma or GED required
  • Strong computer skills, including Microsoft Office
  • Good communication and people skills
  • Strong analytical and math skills
  • Highly organized and detail oriented
  • Able to work and complete tasks independently in a quick turn environment
  • Able to work collaboratively
  • High energy level
  • Prompt, reliable, and responsible
  • Able to lift 40+ pounds

Apply