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Ups Customer Service Center Jobs (NOW HIRING)

Pacer Group

Customer Service HR Service center

Schaumburg, IL · On-site

$15.75 - $21.50/hr

Customer Service - HR Service Center Location: Remote Duration: 6-month contract role Work Schedule: Standard shift Interview: one round of interview (panel interview) Pay range: XXXXXXXXXXX/hr on W2 ...

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eTeam

Customer Service - HR Service Center

Schaumburg, IL · On-site

$15.75 - $21.50/hr

Customer Service Representative - HR Service Center Location: Schaumburg, IL (Hybrid, Twice a month in office) Duration: 6 months Responsibilities * The successful candidate will be responsible for ...

Customer Service

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Servicing - Customer Care Specialist

Warren, MI · On-site

$16/hr

High school diploma or equivalent. * 1+ year of experience in customer service, call center operations, mortgage servicing, banking, financial services, or a related field. * Experience handling a ...

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Ups Customer Service Center information

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How much do ups customer service center jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for ups customer service center in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a UPS Customer Service Center representative?

To thrive as a UPS Customer Service Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with UPS shipping systems, package tracking software, and basic office equipment is typically required. Attention to detail, patience, and a customer-focused attitude are important soft skills for effectively addressing client inquiries and resolving issues. These skills ensure efficient service, customer satisfaction, and the smooth operation of package logistics.

What are some common challenges faced by customer service representatives at a UPS Customer Service Center, and how are they typically addressed?

Customer Service Representatives at a UPS Customer Service Center often encounter challenges such as managing high call volumes, addressing time-sensitive shipping issues, and handling complex customer concerns. To address these, UPS provides comprehensive training, clear escalation procedures, and robust support from supervisors and team leads. Collaboration with operations and logistics staff is encouraged to quickly resolve shipment or delivery problems, and technology tools are available to streamline processes and track packages efficiently. This supportive environment helps representatives deliver excellent service, even during peak periods.

What is a UPS Customer Service Center?

A UPS Customer Service Center is a local facility operated by United Parcel Service (UPS) where customers can drop off packages, pick up shipments, and get assistance with shipping needs. These centers offer services such as package tracking, returns, shipping supplies, and help with lost or delayed parcels. Staff at these centers can answer questions about shipping options and rates, and they also help resolve delivery issues. Visiting a UPS Customer Service Center can be especially helpful if you need in-person support or have a time-sensitive package.

What is the difference between Ups Customer Service Center vs Ups Customer Service Representative?

AspectUps Customer Service CenterUps Customer Service Representative
Primary RoleHandling customer inquiries, resolving issues, and providing support via call or online channelsAssisting customers with shipments, tracking, billing, and service questions
Work EnvironmentCall centers, online support platformsOffice or call center, direct customer interaction
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Industry UsageUsed by UPS for centralized customer supportUsed by UPS for frontline customer interaction

The Ups Customer Service Center typically refers to the centralized support hub handling customer inquiries, while the Ups Customer Service Representative is the frontline employee directly assisting customers. Both roles require similar credentials and work in related environments, but their focus differs: one manages support operations, the other provides direct customer assistance.

More about Ups Customer Service Center jobs

What cities are hiring for Ups Customer Service Center jobs?

Cities with the most Ups Customer Service Center job openings:

What states have the most Ups Customer Service Center jobs?

States with the most job openings for Ups Customer Service Center jobs include:

What job categories do people searching Ups Customer Service Center jobs look for?

The top searched job categories for Ups Customer Service Center jobs are:

Ups Customer Service Center jobs near you
Infographic showing various Ups Customer Service Center job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Center Manager

FLORIDA ROCK & TANK LINES INC

Knoxville, TN

Full-time

Posted yesterday

New

Job description

Customer Service Center Manager (Terminal Manager) 

Reports to Vice President of Operations 

Duties and Responsibilities:

· Responsible and accountable for the overall profitability, financial soundness, safety and operational development of trucking terminal.

· Directs and coordinates activities of terminal; confers with subordinate management in formulating administrative and operational policies & procedures.

· Ensures optimum use of equipment, facilities, personnel and training.

· Analyzes financial and operations reports to determine requirements for increasing profits and assists upper and subordinate management in the development of annual budgets.

· Approves requisitions for equipment, materials and supplies within limits of operations budget.

· Enforces strict compliance with administrative policies, procedures, safety rules, governmental and environmental policies. Directs investigations into causes of customer or shipper complaints.

· Regularly reviews operational records, reports, manuals, company directives and government regulations to detect deviations from operational practices and prepares directives to eliminate infractions.

· Reviews shipper’s accounts to identify problems, such as overdue accounts

· Provide oversight and assume responsibility to assure shop maintenance/operations follow internal company policy for maintenance, housekeeping, and safety. Preventative maintenance on all equipment must be maintained and coordinated to stay within company guidelines.

· On-call 24/7 for Terminal/Dispatch support.

· Respond-Onsite 24/7 to Emergencies/Job Incidents

· Perform IPO’s - Driver Observations

Knowledge and Skills:

· Strong oral presentation skills required

· Strong to intermediate computer skills.

· Able to multi-task and work in a fast-paced environment.

· Ability to work independently and exercise independent discretion and judgment.

Education and Work Experience:

· 2-5 years management experience required

· Minimum 2 years transportation and/or fuel experience required

· 2-year college degree preferred, but not required

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to drive to perform IPO’s, respond to accidents, delivery incidents and other inspections that may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must take and pass drug tests and physical exams as required.

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