ZipRecruiter

Log In

1

Customer Service Hospitality Jobs (NOW HIRING)

ssagroup

Food Service - Hospitality Associate

Houston, TX

$14.25 - $19.50/hr

A minimum of 1 year in hospitality, customer service, or a similar role. * Skills: Strong communication and interpersonal skills. Ability to handle a variety of guest needs in a professional and ...

ssagroup

Food Service - Hospitality Associate

Houston, TX · On-site

$14.25 - $19.50/hr

A minimum of 1 year in hospitality, customer service, or a similar role. * Skills: Strong communication and interpersonal skills. Ability to handle a variety of guest needs in a professional and ...

ssagroup

Food Service - Hospitality Associate

Houston, TX

$14.25 - $19.50/hr

A minimum of 1 year in hospitality, customer service, or a similar role. * Skills: Strong communication and interpersonal skills. Ability to handle a variety of guest needs in a professional and ...

next page

Showing results 1-20

All JobsCustomer Service Hospitality Jobs

Customer Service Hospitality information

See salary details

$24.5K

$58K

$101K

How much do customer service hospitality jobs pay per year?

As of Jun 10, 2026, the average yearly pay for customer service hospitality in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are Customer Service Hospitality jobs?

Customer Service Hospitality jobs involve assisting guests, clients, or customers in various hospitality settings such as hotels, restaurants, resorts, and event venues. Professionals in these roles focus on ensuring a positive experience by addressing needs, handling inquiries, resolving complaints, and providing information or services. Strong communication skills, empathy, patience, and attention to detail are essential for success in these positions. Typical duties may include greeting guests, managing reservations, and coordinating with other staff to meet customer expectations.

What does a typical shift look like for someone in a customer service hospitality role?

In a customer service hospitality role, a typical shift involves interacting directly with guests, addressing inquiries, resolving complaints, and ensuring a positive overall experience. Team members often rotate between front desk duties, handling reservations, and coordinating with housekeeping or maintenance staff. The work environment is fast-paced, requiring strong communication skills and the ability to multitask, especially during peak hours or special events. Collaboration with colleagues is essential to maintaining smooth operations and delivering high-quality service.

What is the difference between Customer Service Hospitality vs Customer Support Specialist?

AspectCustomer Service HospitalityCustomer Support Specialist
Required CredentialsHigh school diploma, hospitality certifications (e.g., ServSafe)High school diploma, technical certifications often preferred
Work EnvironmentHotels, restaurants, resorts, travel agenciesCall centers, online platforms, tech companies
Employer & Industry UsageHospitality industry, tourism sectorTechnology, e-commerce, service industries
Common Search & ComparisonCustomer Service Hospitality vs Customer Support Specialist

Customer Service Hospitality focuses on guest experience in the hospitality industry, involving face-to-face interactions in hotels and restaurants. Customer Support Specialists typically work in tech or online services, providing remote assistance. While both roles require strong communication skills, their work environments and industry focus differ significantly.

What are the key skills and qualifications needed to thrive as a Customer Service Hospitality professional, and why are they important?

To thrive in Customer Service Hospitality, you need strong interpersonal skills, problem-solving abilities, and a solid understanding of hospitality operations, often supported by a relevant diploma or certificate. Familiarity with reservation systems, point-of-sale (POS) software, and customer relationship management (CRM) tools is commonly required. Exceptional communication, patience, and a positive attitude help professionals exceed guest expectations and resolve issues effectively. These skills are essential for delivering memorable guest experiences, ensuring repeat business, and maintaining a positive reputation for the organization.
More about Customer Service Hospitality jobs
What cities are hiring for Customer Service Hospitality jobs? Cities with the most Customer Service Hospitality job openings:
What states have the most Customer Service Hospitality jobs? States with the most job openings for Customer Service Hospitality jobs include:
What job categories do people searching Customer Service Hospitality jobs look for? The top searched job categories for Customer Service Hospitality jobs are:
Customer Service Hospitality jobs near you
Infographic showing various Customer Service Hospitality job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.
Customer Service & Hospitality Director

Customer Service & Hospitality Director

O'Mally Management Group

Galveston, TX • On-site

Full-time

Medical, Dental, Vision

Posted 19 days ago

Job description

We are looking for a Customer Service & Hospitality Director who is client-oriented and wanting to be a part of a growing system!

O'Mally Management Group has a client that has a direct-hire opportunity in Galveston, TX. Our client emphasizes customer service and hospitality with every interaction. We are looking for a customer focused leader to manage multiple positions that are part of the customer experience.

The Customer Service & Hospitality Director will exhibit the following qualities:

Customer Service | Client-Centered Leadership | Strong Communication Skills | Organization & Prioritization | Time Management

About the Customer Service & Hospitality Director Position

Our client is in need of an experienced Customer Service Manager to provide excellent customer service and inspire this kind of outstanding service throughout the organization.

Your primary goal will be to keep the departments running in an effective, productive and profitable manner; and to increase customer satisfaction, loyalty and retention.

Responsibilities for the Customer Service & Hospitality Director

  • Advance customer service experience, create engaged clients and promote organic growth

  • Take ownership of customers' issues and follow problems through to resolution

  • Set a clear mission and deploy strategies focused towards that mission

  • Perfect service procedures, policies, and standards

  • Keep accurate records and document customer service actions and discussions

  • Review statistics and compile accurate reporting

  • Recruit, coach, and develop customer service agents. Create an environment where they can excel through encouragement and empowerment

  • Keep ahead of industry developments and apply best practices to areas of improvement

  • Manage resources and use available assets to achieve qualitative and quantitative targets

  • Adhere to and manage the approved budget

  • Maintain an orderly workflow according to priorities

Customer Service & Hospitality Director Requirements

  • Proven working experience as a customer service manager

  • Expertise in providing customer service support

  • Great understanding of management methods and techniques

  • Proficiency in English

  • Working knowledge of customer service software, databases, and tools

  • Recognition of industry's latest technology trends and applications

  • Capacity to think strategically and to lead

  • Strong client-facing and communication skills

  • Advanced troubleshooting and multi-tasking skills

  • Customer service orientation

Additional Qualifications:

  • Associate or Bachelors in Business, Hospitality or related field a plus
  • Residential local to Galveston, Texas or immediate surrounding area
  • 3+ years of prior relevant customer service experience
  • 3+ years of administrative support experience
  • Computer Proficient: Microsoft Office and Email required
  • Self-starter with high degree of personal initiative
  • Ability to thrive in a fast-paced, rapidly evolving, and collaborative entrepreneurial environment
  • Cross-functionally minded with proven ability to multi-task
  • Ability to work independently and make sound decisions
  • Detailed oriented and strong organizational skills

Physical Requirements:

  • Ability to work a flexible schedule that will include evenings, nights and weekends.
  • Ability to hear and verbally exchange ideas and information with the public, staff and others on the phone and in the office.
  • This position will frequently be required to sit, stand, and walk.
  • This position may lift and/or move up to 25 pounds.
  • Use finger dexterity to operate a computer and other office equipment and hand strength to grasp files and other objects.
  • May require the ability to climb stairs, to kneel and/or crouch to retrieve equipment and other items.

Work Environment and Travel:

Office environment located onsite

Compensation and Benefits:

Company offers competitive salary and bonus plus, plus offers company paid benefit packages to include Medical, Dental, and Vision to full time employees.

Salary commensurate with experience.

Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

We are an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status.