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Customer Assistance Associate Jobs (NOW HIRING)

Country Supplier LLC

Customer Support Associate

Idaho Falls, ID · On-site

$16.75 - $23/hr

Description Primary Purpose The Customer Support Associate provides prompt, friendly, and efficient ... Customer Assistance: * Respond to customer inquiries through various channels (phone, email, chat ...

Country Supplier

Customer Support Associate

Idaho Falls, ID · On-site

$16.75 - $23/hr

Job Type Full-time Description Primary Purpose The Customer Support Associate provides prompt ... Customer Assistance: * Respond to customer inquiries through various channels (phone, email, chat ...

Country Supplier

Customer Support Associate

Ammon, ID

$16.75 - $23/hr

Job Type Full-time Description Primary Purpose The Customer Support Associate provides prompt ... Customer Assistance: * Respond to customer inquiries through various channels (phone, email, chat ...

American Heritage Companies

Sales Associate

Durango, CO

$16 - $18/hr

The Sales Associate is responsible for handling daily sales, customer assistance, and restocking within one of our on-premise gift shops. This individual must be committed to providing the highest ...

DC Water

Customer Care Associate

Washington, DC

$16.50 - $22.75/hr

Customer Care Associate is responsible for performing a variety of functions within the Customer ... Provides information and assistance to customers who present a broad range of complex issues and ...

New

ENDEAVORS

Financial Assistance Coordinator

Dallas, TX

$20 - $24/hr

... customer service, in Everything you do, by placing the child, family, Veteran or client first to ... Associate's degree in accounting preferred. EXPERIENCE : 6+ months experience in accounting ...

Cross Creek Nursery

Garden Center Associate

Rockville, VA · On-site

$14 - $15.25/hr

Join our team this Spring as a Garden Center Sales Associate! We're looking for passionate ... Customer Assistance: Help customers with plant selections and answer their questions about care and ...

Endeavors

Financial Assistance Coordinator

Dallas, TX · On-site

$20 - $24/hr

... customer service, in Everything you do, by placing the child, family, Veteran or client first to ... Associate's degree in accounting preferred. EXPERIENCE : 6+ months experience in accounting ...

Ace Hardware

$12 - $14/hr

Customer Assistance: Engage with customers, helping them find items and providing an outstanding ... Work Environment Our Store Associates occasionally work near moving mechanical parts and may be ...

Ace Hardware

$12 - $14/hr

Customer Assistance: Engage with customers, helping them find items and providing an outstanding ... Work Environment Our Store Associates occasionally work near moving mechanical parts and may be ...

Ace Hardware

$12 - $14/hr

Customer Assistance: Engage with customers, helping them find items and providing an outstanding ... Work Environment Our Store Associates occasionally work near moving mechanical parts and may be ...

Ace Hardware

ACE Hardware Store Associate

Henderson, NV · On-site

$12 - $14/hr

Customer Assistance: Engage with customers, helping them find items and providing an outstanding ... Work Environment Our Store Associates occasionally work near moving mechanical parts and may be ...

Cross Creek Nursery

Garden Center Associate

Richmond, VA · On-site

$13.75 - $15.25/hr

Based on experience Join our team this as a Garden Center Sales Associate! Were looking for ... Customer Assistance: Help customers with plant selections and answer their questions about care and ...

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All JobsCustomer Assistance Associate Jobs

Customer Assistance Associate information

See salary details

$54K

$60K

$64.5K

How much do customer assistance associate jobs pay per year?

As of Jun 12, 2026, the average yearly pay for customer assistance associate in the United States is $60,000.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $62,500.00 per year, depending on experience, location, and employer.

Is CSR a good entry level position?

Customer Assistance Associate roles are typically considered good entry-level positions because they require minimal prior experience and focus on developing communication, problem-solving, and customer service skills. These roles often provide on-the-job training and can serve as a stepping stone to higher positions in customer support or management.

What is the difference between Customer Assistance Associate vs Customer Service Representative?

AspectCustomer Assistance AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentRetail stores, call centers, or online support platformsCall centers, retail, or corporate offices
Employer & Industry UsageRetail, telecommunications, banking, and service industriesTelecommunications, retail, finance, and healthcare sectors
Common Search & Comparison IntentUnderstanding entry-level customer support rolesComparing customer support job responsibilities and requirements

Both roles involve assisting customers, but Customer Assistance Associates often work in retail or online environments providing direct support, while Customer Service Representatives typically handle calls or inquiries in call centers or corporate settings. The roles share similar credentials and industry usage, making them closely related in customer support careers.

What are the key skills and qualifications needed to thrive as a Customer Assistance Associate, and why are they important?

To thrive as a Customer Assistance Associate, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and point-of-sale (POS) systems is typically required. Patience, active listening, and a positive attitude help you excel in resolving customer inquiries and ensuring satisfaction. These skills and qualities are vital for delivering excellent customer service and fostering customer loyalty in a competitive retail or service environment.

What are some common challenges faced by Customer Assistance Associates, and how can they be effectively managed?

Customer Assistance Associates often encounter challenges such as handling difficult customers, managing high call or service volumes, and adapting to shifting company policies or products. Successfully navigating these situations involves maintaining a calm and empathetic demeanor, using active listening skills, and being knowledgeable about company resources and procedures. Many organizations provide ongoing training and support to help associates handle these challenges, and team collaboration is encouraged so associates can share solutions and best practices.

Is a CSA job stressful?

A Customer Assistance Associate (CSA) role can be stressful due to high customer interaction, problem-solving demands, and meeting performance metrics. The level of stress varies based on the work environment, workload, and individual skills in communication and time management.

What are Customer Assistance Associates?

Customer Assistance Associates are frontline employees who assist customers by answering questions, resolving issues, and providing information about products or services. They often work in retail stores, call centers, or online support settings. Their primary goal is to ensure customers have a positive experience, address their concerns efficiently, and contribute to overall customer satisfaction. These associates may also handle returns, process transactions, and help maintain store organization. Excellent communication and problem-solving skills are essential for this role.

What do you do as a customer service associate?

A customer service associate handles customer inquiries, provides information about products or services, resolves complaints, and assists with transactions. They often use communication skills, company policies, and customer management tools to ensure a positive experience and maintain customer satisfaction.

What does a customer support associate do?

A customer support associate assists customers by answering questions, resolving issues, and providing information about products or services. They often use communication tools like phone, email, or chat and require good communication and problem-solving skills to ensure customer satisfaction.
More about Customer Assistance Associate jobs
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What are the most commonly searched types of Customer Assistance jobs? The most popular types of Customer Assistance jobs are:
What states have the most Customer Assistance Associate jobs? States with the most job openings for Customer Assistance Associate jobs include:
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Customer Assistance Associate jobs near you
Customer Assistance Representative III

Customer Assistance Representative III

State of Oklahoma

Lawton, OK • On-site

$41K/yr

Full-time

Medical, Retirement

Posted 11 days ago

Job description

Job Posting Title
Customer Assistance Representative III
Agency
340 OKLAHOMA STATE DEPARTMENT OF HEALTH
Supervisory Organization
340 District 5
Job Posting End Date
Refer to the date listed at the top of this posting, if available. Continuous if date is blank.
Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.
Estimated Appointment End Date (Continuous if Blank)
Full/Part-Time
Full time
Job Type
Regular
Compensation
Why you'll love it here!
RESPECT. COLLABORATION. SERVICE. The Oklahoma State Department of Health (OSDH) is committed to leading Oklahoma to prosperity through health. Our mission is to protect and promote health, prevent disease and injury, and cultivate conditions by which Oklahomans can thrive. Check out why we are passionate about public health and believe it is the career for you!!!
Oh yeah, did we mention perks? We know that benefits matter and that is why we offer a competitive benefits package for all eligible employees.
  • Generous state paid benefit allowance to help cover insurance premiums.
  • A wide choice of insurance plans with no pre-existing condition exclusions or limitations.
  • Flexible spending accounts for health care expenses and/or dependent care.
  • Retirement Savings Plan with a generous match.
  • 15 days of vacation and 15 days of sick leave the first year for full time employees.
  • 11 paid holidays a year.
  • Student Loan repayment options & tuition reimbursement.
  • Employee discounts with a variety of companies and venders.
  • Longevity Bonus for years of service

Job Description
Location: Lawton - 1010 S Sheridan Road
Salary: up to $41,000.00, based on education and experience
Full Time /Part Time: Full Time
Work Schedule: Monday - Friday
Primary Hours: 8-5
Position Description:
This positionis responsible for helping customers seeking services and information at the county health department. This includes collecting all pertinent demographic and billing information from clients, answering phones, filing, appointment scheduling, data entry and responding to customer questions and needs.
Position Responsibilities/Essential Functions:
  • This position is the frontline for customer service and our clients. Is responsible for all client/patient registrations for the county health department. The position is also responsible for processing WIC benefits, answering telephones, working, and coordinating with other departments, collecting, and entering billing information, accepting, and documenting payments. Other tasks include light typing assignments, scheduling appointments, providing general information to the public, filing, and maintaining client records, filing and preparation of program reports. This position will access the Oklahoma Health Care Authority Medicaid on the Web daily to look up Medicaid eligibility for patients or completing the online application for new coverage or to reinstate expired coverage for families or individuals. Maintains a variety of records such as perpetual inventories of supplies and materials, and statements of expenditures; reconciles departmental records with central records; prepares correspondence, forms, and reports.
  • Initiates and handles correspondence relating to a special field or program regarding agency or program rules, policies, procedures, or requirements.
  • Performs a variety of sorting and filing tasks; answers the phone, takes messages, and disseminates information; opens, sorts, distributes, collects, and delivers mail; performs several tasks such as posting and recording data.
  • Enters and retrieves information using personal computer or other data processing equipment and receives and reviews coded and uncoded source documents; proofs previously entered data and makes routine corrections.
  • Examines, checks, and verifies reports and other documents for completeness, appropriateness, adequacy, and conformity to established requirements, and follows up on discrepancies.
  • Receives or delivers materials and equipment.
  • Being present at the office is an essential function of the job.
  • Other duties as assigned.

Other Duties
  • Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
  • Works effectively in team environment, participating and assisting their peers.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Minimum Qualifications:
  • Education and Experience requirements at this level consist of one year of experience in clerical office work plus one year of experience in customer service, or an equivalent combination of education and experience.
  • Applicants must be willing and able to perform all job-related travel normally associated with this position and possess a valid driver's license.

Application Requirements:
  • If education, certification or licensure is required to meet qualifications, applicants must provide documentation at the time of application.
  • All applicants are subject to a background check and must be legally authorized to work in the United States without visa sponsorship.

Valued Knowledge, Skills and Abilities
Knowledge, Skills, and Abilities required at this level include knowledge of state laws and rules concerning the business operations of the agency; of accounting principles and practices; of various types of business organizations; of office practices; of business arithmetic; of methods and techniques for conducting research; of training principles and techniques; and of supervisory principles and practices. Ability is required to read and interpret laws; to communicate effectively, both orally and in writing; to establish and maintain effective working relationships with others; to apply laws and rules to individual problems and situations; to organize and direct the work of others; and to construct various types of reports.
Physical Demands and Work Environment:
Work is typically performed in an office setting with climate-controlled settings and exposure to moderate noise levels. While performing the duties of the job, employees are required to talk, stand, walk, and reach with hands and arms. This position requires long periods of sitting and daily use of computers and phones. Employees must be willing to complete all job-related travel associated with this position.
Being present at the office is an essential function of the job.
Equal Opportunity Employment
The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.
Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.
If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information:
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