ZipRecruiter

Log In

1

Volunteer Shopify Customer Service Jobs (NOW HIRING)

DNAM Brands

Customer Service Lead (Shopify)

Commerce, CA · On-site

$20 - $23/hr

We are looking to hire a full-time Customer Service Lead for DNAM Brands. In this role, you will ... Shop, Shopify, and Whatnot. This role requires experience managing overseas teams, building ...

Amc Us LLC

Shopify Associate

Wellington, FL · On-site

$21/hr

... what customers see in store is reflected online Key Responsibilities Shopify Product and Data Management Upload and manage new product listings for seasonal launches Sync and maintain accuracy ...

SHENS POWER INC

Internet Sales

Hacienda Heights, CA

You must have experience with the following: - Word - Excel - Outlook - Internet Forums - Shopify - Customer Service - General knowledge of aftermarket car parts Job Duties: - Good communication ...

SHENS POWER INC

Internet Sales

Hacienda Heights, CA

You must have experience with the following: - Word - Excel - Outlook - Internet Forums - Shopify - Customer Service - General knowledge of aftermarket car parts Job Duties: - Good communication ...

Powerflex Supply

Sales Associate

San Antonio, TX

$12.75 - $17.25/hr

... through our CRM and Shopify systems. -Follow up with prospects and existing customers to drive ... service, or ag supply strongly preferred. -Excellent communication skills and ability to build ...

Powerflex Supply

Sales Associate

San Antonio, TX · On-site

$12.75 - $17.25/hr

... through our CRM and Shopify systems. -Follow up with prospects and existing customers to drive ... service, or ag supply strongly preferred. -Excellent communication skills and ability to build ...

next page

Showing results 1-20

All JobsVolunteer Shopify Customer Service Jobs

Volunteer Shopify Customer Service information

See salary details

$9

$18

$26

How much do volunteer shopify customer service jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for volunteer shopify customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Volunteer Shopify Customer Service representative?

Volunteer Shopify Customer Service representatives are individuals who support Shopify store owners by assisting customers with their questions and concerns, without receiving monetary compensation. Their responsibilities often include answering customer emails, resolving issues, tracking orders, and providing information about products or store policies. This role helps store owners manage customer relations efficiently and provides valuable experience for volunteers interested in e-commerce or customer service. Volunteers need good communication skills and a basic understanding of how Shopify works. Many volunteers also learn new digital and interpersonal skills while helping small businesses grow.

How does a Volunteer Shopify Customer Service representative typically collaborate with other team members to resolve customer inquiries?

As a Volunteer Shopify Customer Service representative, you’ll often work closely with both fellow volunteers and paid staff to address customer questions and issues. This collaboration may involve using shared communication tools, such as team chat platforms or ticketing systems, to escalate technical concerns or seek advice from more experienced team members. Regular meetings or check-ins are common to discuss recurring issues, align on best practices, and ensure a consistent customer experience. Building strong communication skills and being proactive in seeking support from the team are key to success in this collaborative environment.

What are the key skills and qualifications needed to thrive as a Volunteer Shopify Customer Service representative, and why are they important?

To excel as a Volunteer Shopify Customer Service representative, strong communication skills, basic e-commerce knowledge, and familiarity with the Shopify platform are essential, though formal qualifications may not be required. Experience with customer support tools like Zendesk or Shopify's built-in ticketing system is beneficial. Patience, empathy, and problem-solving abilities help in addressing customer concerns effectively and maintaining positive interactions. These skills ensure customer satisfaction, efficient issue resolution, and contribute to the overall reputation and success of the online store.

What is the difference between Volunteer Shopify Customer Service vs Shopify Customer Support Representative?

AspectVolunteer Shopify Customer ServiceShopify Customer Support Representative
CredentialsNone required, volunteer basisTypically requires customer service experience or related certifications
Work EnvironmentRemote or flexible, often non-paidPaid position, usually remote or in-office
Employer & Industry UsageNonprofits, small businesses, or startups using ShopifyRetail, e-commerce companies using Shopify platform
Search & Comparison IntentVolunteering opportunities, non-paid rolesPaid customer support roles in e-commerce

Volunteer Shopify Customer Service involves providing support on a voluntary basis, often for nonprofits or small businesses, with minimal or no formal credentials. Shopify Customer Support Representatives are paid roles requiring customer service experience, focusing on assisting customers with orders, returns, and technical issues within the Shopify platform. Both roles involve remote work and serve Shopify users, but differ mainly in compensation and credential requirements.

More about Volunteer Shopify Customer Service jobs

What cities are hiring for Volunteer Shopify Customer Service jobs?

Cities with the most Volunteer Shopify Customer Service job openings:

What are the most commonly searched types of Shopify Customer Service jobs?

The most popular types of Shopify Customer Service jobs are:

What states have the most Volunteer Shopify Customer Service jobs?

States with the most job openings for Volunteer Shopify Customer Service jobs include:

What job categories do people searching Volunteer Shopify Customer Service jobs look for?

The top searched job categories for Volunteer Shopify Customer Service jobs are:

Volunteer Shopify Customer Service jobs near you
Infographic showing various Volunteer Shopify Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Shopify Customer Service Associate - Returns

DNAM Brands

Beverly Hills, CA • On-site

$20 - $25/hr

Full-time

Posted 15 days ago

Job description

DNAM Brands is a family-owned and operated company that owns and licenses a portfolio of globally recognized fashion and lifestyle brands, including Von Dutch, Ed Hardy, Valentino Orlandi, Allbirds, Badgley Mischka, and more. We are seeking an organized and detail-oriented Customer Service Associate to manage incoming customer returns across our e-commerce platforms. This position is responsible for receiving returned shipments from carriers such as UPS, USPS, and FedEx, verifying package and tracking information, inspecting returned merchandise, and accurately processing returns through platforms including Shopify, TikTok Shop and Whatnot.

The ideal candidate is dependable, comfortable working with physical shipments, and able to maintain accuracy in a fast-paced e-commerce environment.

Responsibilities
  • Receive, sort, and inspect incoming customer returns
  • Verify packages against tracking, order, and customer information
  • Process returns and update records across e-commerce platforms
  • Document and escalate damaged, missing, incorrect, or ineligible items
  • Prepare approved merchandise for restocking, transfer, or further review
  • Maintain an organized returns area and meet processing timelines
  • Coordinate with internal teams to resolve return issues and support refunds, exchanges, and inventory adjustments
  • Assist with basic returns reporting and other related duties as assigned
Qualifications
  • 1 year or more previous experience in returns processing, shipping and receiving, warehouse operations, order fulfillment, or e-commerce preferred
  • Shopify experience is preferred 
  • Familiarity with TikTok Shop, Whatnot or similar e-commerce platforms is a plus
  • Experience working with UPS, USPS, FedEx, and online carrier tracking systems preferred
  • Strong attention to detail and ability to match packages with tracking and order information
  • Moderate computer skills and comfort learning new platforms and internal systems
  • Strong organizational, time-management, and problem-solving skills
  • Ability to work independently while communicating effectively with cross-functional teams
  • Dependable, punctual, and able to work efficiently in a fast-paced environment
  • Ability to safely open, move, and organize packages and perform physical tasks associated with processing returns
  • Ability to be able to lift up to 50 pounds
$20 - $25 an hour
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
apply for this job

Apply