Volunteer Shopify Customer Service Jobs (NOW HIRING)

• Architect & Launch: Lead the end-to-end installation of new Shopify stores, including custom theme development (Liquid/Hydrogen), module integration, and complex API configurations.

• Modernize for Agentic Commerce: Execute the migration of stores from outdated, monolithic stacks to modern, headless, or optimized Shopify environments, ensuring they are "agent-ready" with clean data structures and robust API endpoints.

• Public App Development: Build and maintain Pattern’s public Shopify applications, ensuring seamless integration between Pattern’s proprietary technology and the Shopify admin.

• Bridge the Gap: Work closely with our Data and AI teams to ensure our Shopify implementations support the next generation of automated commerce.

• Optimize for Scale: Ensure all builds meet the highest standards for performance, SEO, and global accessibility for brands operating in dozens of international markets.

• Collaborate with other Teams: Help cross-functional teams to integrate third-party systems like ERPs, CRMs, and payment gateways

• Shopify Mastery: 5+ years of deep experience with Shopify’s ecosystem (Liquid, Shopify Flow, Scripts, and Checkout Extensibility).

• Modern Web Stack: Proficiency in React, Node.js, and Remix (the standard for Shopify App development). Experience with Hydrogen/Oxygen is a major plus.

• API Expert: Extensive experience with Shopify’s GraphQL and REST Admin APIs, as well as the Storefront API.

• Migration Veteran: A proven track record of migrating large-scale stores from platforms like Magento, Salesforce, or custom legacy stacks onto Shopify.

• Product Mindset: You don't just write code; you understand the business logic of e-commerce—from conversion rate optimization (CRO) to complex inventory fulfillment.

• Coding Proficiency: Mastery of Shopify Liquid, HTML5, CSS3, JavaScript, and TypeScript.

• Integration Knowledge: Skilled in managing Webhooks, Customer Events, and complex third-party API integrations.

• Performance Driven: A strong understanding of SEO, accessibility, and web performance optimization standards.

• The "Agentic" Vision: An interest in or experience with AI/LLMs and how they interface with structured e-commerce data.

• Execution Excellence: Successful delivery of a fully revamped, high-converting storefront within established timelines.

• Technical Innovation: Implementation of custom Shopify Functions that migrate and improve upon legacy Shopify Scripts.

• Team Impact: Acting as a technical anchor for the Shopify ecosystem, providing clear documentation and mentoring others on best practices.

• Proactive Problem Solving: Identifying and resolving complex checkout or integration issues before they impact the partner experience.

• Opportunity to own the technical roadmap for global Shopify storefronts.

• Direct involvement in high-stakes projects like headless Shopify migrations and advanced app extensions.

• Networking with a global team of elite developers and e-commerce experts.

• Growth into leadership roles as the Shopify development team continues to expand.

• 30 Days: Complete a full technical audit of the current ecosystem, build relationships with cross-functional teams, and begin contributing to high-priority maintenance tasks.

• 60 Days: Finalize the technical roadmap for the storefront revamp and begin executing the migration of legacy systems to modern Shopify Plus standards.

• 90 Days: Successfully deploy a major architectural improvement or custom application that measurably enhances the partner experience and sets the foundation for future commerce innovations.

• This role reports directly to the Integrations Team Lead.

• In this role, you will collaborate closely with team members in brand-management operations, user-experience, and directly with key partners.

• Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.

• Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.

• Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.

• Team of Doers- Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

• Initial phone screen with the Talent Acquisition team

• Onsite technical interview and behavioral interview 

• Interview with the Department Leader

• Professional reference checks

• Executive review

• Offer

Strong Nice-to-Haves: Experience with Shopify Scripts migration, Headless Shopify architecture, and A/B testing frameworks.

Interview Tips:

• Be prepared to discuss specific instances where you used data to solve a complex checkout or integration problem.

• Showcase a portfolio or side project that demonstrates your ability to build custom Shopify apps from scratch.

• Demonstrate 'Partner Obsession' by explaining how your technical optimizations directly improved user experience and conversion rates.