Dana-co
Dana-co

48 Dana-Co Jobs Hiring Near You

New York City (On-site, 5 days/week with occasional travel to New Jersey) About Dana-co Dana-co is a leading designer, manufacturer, and distributor of premium intimate apparel brands including ...

New York City (On-site, 5 days/week with occasional travel to New Jersey) About Dana-co Dana-co is a leading designer, manufacturer, and distributor of premium intimate apparel brands including ...

IT Warehouse Technician

Secaucus, NJ · On-site

$65K - $75K/yr

IT Warehouse Technician Secaucus, NJ | On-Site Dana-co is a leading apparel company with a portfolio of well-known intimate apparel and lifestyle brands. Our Distribution Center is critical to our ...

Marketing Assistant

Manhattan, NY · Hybrid

$43K - $55K/yr

Dana-co has an exciting opportunity for a full-time Marketing Assistant to join our team. We are looking for a highly motivated, resourceful, and detail-oriented self-starter with strong ...

IT Warehouse Technician Secaucus, NJ | On-Site Dana-co is a leading apparel company with a portfolio of well-known intimate apparel and lifestyle brands. Our Distribution Center is critical to our ...

Up to $60,000 per year Company Overview Dana-co, a leading design company specializing in luxury intimate apparel, is seeking an analytical and detail-oriented Associate Forecaster to support demand ...

Up to $60,000 per year Company Overview Dana-co, a leading design company specializing in luxury intimate apparel, isseekingan analytical and detail-orientedAssociate Forecasterto support demand ...

Up to $60,000 per year Company Overview Dana-co, a leading design company specializing in luxury intimate apparel, is seeking an analytical and detail-oriented Associate Forecaster to support demand ...

Up to $60,000 per year Company Overview Dana-co, a leading design company specializing in luxury intimate apparel, is seeking an analytical and detail-oriented Associate Forecaster to support demand ...

Ecommerce Planning Manager

Manhattan, NY · On-site

$80K - $100K/yr

New York City (In-office 4 days per week, 1 day remote) Salary: $80,000-100,000 per year Company Overview Dana-co, a leading company specializing in luxury intimate apparel, is seeking a highly ...

Company Overview Dana-co, a leading company specializing in luxury intimate apparel, is seeking a highly analytical DTC Planning Manager to support new product buying, inventory planning, Amazon FBA ...

Company Overview Dana-co, a leading company specializing in luxury intimate apparel, is seeking a highly analytical DTC Planning Manager to support new product buying, inventory planning, Amazon FBA ...

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Showing results 1-20

Part-Time Ecommerce Customer Experience Specialist - Shopify Required.

Secaucus, NJ • On-site

Dana-Co
Specialized Design Services • 51 - 200 employees

$25 - $27/hr

Part-time

Posted 18 days ago


Job description

Part-Time Ecommerce Customer Experience Specialist
Location: Secaucus, NJ - 100% In Office
Schedule: Tuesday, Wednesday, and Thursday; 24 hours per week
Dana-co, a leading women's intimate apparel company, is seeking an experienced Ecommerce Customer Experience Specialist to support our online customers and order operations.
Applicants must have prior Ecommerce customer care/service experience and be able to commute to our Secaucus office three days per week. Remote work is not available.
Responsibilities
  • Respond to Ecommerce customers by email, live chat, and Gorgias.
  • Assist with product, sizing, order, shipping, return, exchange, and refund questions.
  • Process and monitor orders through Shopify and other ecommerce systems.
  • Investigate delayed, incomplete, or incorrectly fulfilled orders.
  • Coordinate with warehouse staff to resolve inventory and shipping issues.
  • Identify and report website, pricing, promotion, or product-information errors.
  • Provide professional, timely service and follow customer issues through resolution.

Qualifications
  • Prior Ecommerce customer service experience is required.
  • Shopify experience is required.
  • Experience with Gorgias is strongly preferred.
  • Experience with Amazon Seller Central, Loop Returns, or BlueCherry is a plus.
  • Apparel, fashion, lingerie, or consumer product experience is preferred.
  • Strong written communication, organization, and problem-solving skills.
  • Must be available to work in Secaucus on Tuesday, Wednesday, and Thursday.

Dana-co is an equal opportunity employer. We consider qualified applicants without regard to any characteristic protected by applicable law.