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Assistant Shopify Customer Service Jobs (NOW HIRING)

Saddlers Row

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Shopify/website assistant

Lake Zurich, IL · On-site

$21 - $24/hr

While the primary focus is website and Shopify support, this role will also support customers and ... Excellent communication and customer service abilities * Comfortable learning new systems and ...

SHENS POWER INC

Internet Sales

Hacienda Heights, CA

You must have experience with the following: - Word - Excel - Outlook - Internet Forums - Shopify - Customer Service - General knowledge of aftermarket car parts Job Duties: - Good communication ...

QFS Services, Inc.

Customer Service

Willowbrook, IL

$20/hr

... Assist customers with orders, shipping/delivery, returns, website questions, product selection ... Process refunds/exchanges using Shopify and company ERP system • Work closely with the ...

Pattern

Senior Shopify Developer

Lehi, UT

$51.25 - $67.50/hr

... forecasting and customer service. Hundreds of global brands depend on Pattern's ecommerce ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

Pattern

Senior Shopify Developer

Lehi, UT

$51.25 - $67.50/hr

... forecasting and customer service. Hundreds of global brands depend on Pattern's ecommerce ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

Sugarboo & Co

Customer Service Representative

Alpharetta, GA · On-site

$15.50 - $21/hr

Handle all customer service related inquires pertaining to the wholesale website and sales ... Previous experience with Shopify preferred, but not required. * Previous experience with Lightspeed ...

Activate Talent

Customer Service Representative

Richmond, VA · Remote

$15.75 - $21.50/hr

... needed Assist customers in a friendly, professional, and timely manner following established ... Gladly (or similar customer support tools), Shopify Preferred: Redpoints, Yotpo, Dash Hudson #J ...

Activate Talent

Customer Service Representative

Manhattan, NY · Remote

$17.75 - $24/hr

... needed Assist customers in a friendly, professional, and timely manner following established ... Gladly (or similar customer support tools), Shopify Preferred: Redpoints, Yotpo, Dash Hudson #J ...

Formlabs

Senior Shopify Engineer

Somerville, MA · On-site

$133K - $176K/yr

As a Senior Shopify Engineer at Formlabs, you will play a crucial role in designing, enhancing, and maintaining applications in our digital landscape: eCommerce, CRM, Marketing, and Sales/Service.

Vuori, Inc

Customer Service Agent

Carlsbad, CA · On-site

$19 - $23/hr

Work alongside the Supervisor to assist with additional tasks as needed. * Participate in team ... Bonus points for experience with Kustomer, Shopify, FullCircle, or Warehouse Operating Systems.

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How much do assistant shopify customer service jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for assistant shopify customer service in the United States is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.84 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Assistant Shopify Customer Service representative, and why are they important?

To thrive as an Assistant Shopify Customer Service representative, you need a strong understanding of e-commerce processes, Shopify platform experience, and customer support expertise, often backed by prior service roles or relevant training. Familiarity with customer relationship management (CRM) systems, helpdesk tools like Zendesk, and basic troubleshooting of Shopify apps is typically required. Strong communication, patience, problem-solving, and a customer-first attitude are essential soft skills for this position. These abilities ensure timely and effective resolution of customer issues, contributing to customer satisfaction and business success.

How does an Assistant Shopify Customer Service representative typically collaborate with other departments to resolve customer issues?

As an Assistant Shopify Customer Service representative, you will frequently work with teams such as fulfillment, inventory management, and technical support to address and resolve customer concerns. For instance, if a customer reports a shipping issue, you may need to coordinate with the warehouse or logistics team. Similarly, for technical problems with a Shopify storefront, you might escalate tickets to IT or development teams. Effective communication and teamwork are essential, as you act as a liaison to ensure customers receive timely and accurate solutions.

What are Assistant Shopify Customer Service representatives?

Assistant Shopify Customer Service representatives are professionals who support customers using Shopify, an e-commerce platform. They assist customers with account setup, troubleshooting, order management, payment issues, and general inquiries via email, chat, or phone. Their goal is to ensure a positive customer experience and help merchants resolve any problems quickly. They may also provide guidance on Shopify features and best practices. Good communication skills and familiarity with the Shopify platform are essential for this role.

What is the difference between Assistant Shopify Customer Service vs Shopify Customer Support Specialist?

AspectAssistant Shopify Customer ServiceShopify Customer Support Specialist
CredentialsHigh school diploma or equivalent; basic familiarity with ShopifySimilar; often requires experience with Shopify platforms
Work EnvironmentOnline, remote customer service teamsOnline, remote support teams, sometimes in call centers
Industry UsageRetail, e-commerce stores using ShopifySame; e-commerce businesses on Shopify platform
Search & Comparison IntentYes; often compared for entry-level support rolesYes; more specialized support roles in Shopify

Both roles involve assisting Shopify store customers, but the Assistant Shopify Customer Service typically handles basic inquiries and support tasks, while the Shopify Customer Support Specialist may handle more complex issues and technical support. The roles are similar in credentials and work environment, often overlapping in e-commerce settings.

More about Assistant Shopify Customer Service jobs
What cities are hiring for Assistant Shopify Customer Service jobs? Cities with the most Assistant Shopify Customer Service job openings:
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What states have the most Assistant Shopify Customer Service jobs? States with the most job openings for Assistant Shopify Customer Service jobs include:
What job categories do people searching Assistant Shopify Customer Service jobs look for? The top searched job categories for Assistant Shopify Customer Service jobs are:
Assistant Shopify Customer Service jobs near you
Shopify/website assistant

Shopify/website assistant

Saddlers Row

Lake Zurich, IL • On-site

$21 - $24/hr

Full-time

Medical, Retirement, PTO

Posted 12 days ago

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Job description

About the Role
Saddlers Row is looking for a detail-oriented, horse-loving team member with strong equestrian knowledge and experience working with Shopify and website management under the guidance of our eCommerce manager. This position is primarily focused on supporting and growing our online presence while ensuring our website delivers an exceptional experience for our customers.

We’re looking for someone who understands the equestrian lifestyle and is confident with tack, apparel, rider needs, and horse care products. The ideal candidate is comfortable managing website content, organizing products, and keeping online information accurate and up to date. While the primary focus is website and Shopify support, this role will also support customers and be part of our in-store team.


Schedule Requirements

  • Availability to work at least one weekend day is required
  • The required weekend day will be spent on the sales floor supporting customers and assisting the team


Responsibilities

Website & Shopify Management

  • Manage and maintain website content with a strong emphasis on Shopify
  • Add, edit, and organize products, collections, descriptions, pricing, images, and product details
  • Maintain website accuracy and ensure a seamless online shopping experience
  • Assist with product launches, inventory updates, and website merchandising
  • Upload and organize new products while ensuring information is accurate and customer-friendly
  • Work with vendors to gather product information, pricing, images, and product assets
  • Help identify and introduce new products and brands that align with our equestrian customer base
  • Stay informed on equestrian trends and products to help keep offerings current and relevant

Sales & Customer Support

  • Support customers in-store and provide a welcoming shopping experience
  • Share strong product knowledge in tack, apparel, and rider essentials
  • Assist customers with finding products that meet their needs
  • Build genuine relationships with customers and contribute to a positive customer experience
  • Share new product knowledge and updates with team members


Qualifications

  • Strong equestrian knowledge with confidence in tack, apparel, horse care, and rider needs
  • Shopify experience strongly preferred
  • Website, eCommerce, or product management experience preferred
  • Strong attention to detail and organizational skills
  • Excellent communication and customer service abilities
  • Comfortable learning new systems and managing multiple projects
  • Team-oriented with a positive, proactive attitude
  • Reliable, adaptable, and comfortable taking initiative


What We Offer

  • Competitive pay and benefits
  • Paid vacation and sick time
  • Generous employee discounts on equestrian brands
  • Flexible scheduling with a required weekend day
  • Opportunity to work with a passionate, horse-focused team



Company Description

The premier equestrian goods and services shop in the Midwest! Saddle and tack repair, blanket washing, consignment , engravinrg and more! Hunter/Jumper, Dressage, Eventing, and Western- from first time rider to international equestrians. Always growing, always hiring. We are a one stop shop for equestrians, and among the largest tack shops in the United States. We now have an aggressively growing online and social media presence, and will be moving to modern enlarged facilities in 2025. If you love horses and enjoy being around a like minded group, bring your enthusiasm, energy, and sense of humor to Saddlers Row. Please send your resume accompanied by a reason you would be a great fit for this job. We look forward to hearing from you.