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Assistant Shopify Customer Service Jobs (NOW HIRING)

Powerflex Supply

Sales Associate

San Antonio, TX · On-site

$12.75 - $17.25/hr

... through our CRM and Shopify systems. -Follow up with prospects and existing customers to drive ... service, or ag supply strongly preferred. -Excellent communication skills and ability to build ...

SHENS POWER INC

Internet Sales

Hacienda Heights, CA

You must have experience with the following: - Word - Excel - Outlook - Internet Forums - Shopify - Customer Service - General knowledge of aftermarket car parts Job Duties: - Good communication ...

ALVIES

Customer Service Representative

Austin, TX · On-site

$15.75 - $21.50/hr

Customer Service Representative Alvies is looking for a customer service representative to assist ... If you have experience with Shopify software, that is a huge plus. (Put it on your resume!) This ...

Customer Service

Be Seen First

Servicing - Customer Advocate

Livonia, MI · On-site

$16 - $22.85/hr

... payment. * Assist borrowers with approved resolution options, including: * * Reinstatements ... Meet or exceed quality, compliance, productivity, customer service, and collection performance ...

Alvies

Customer Service Representative

Austin, TX · On-site

$16 - $19/hr

Alvies is looking for a Customer Service Representative to assist with a number of customer service ... If you have experience with Shopify software, that is a huge plus. (put it on your resume!) This ...

leanin

SHOPIFY WEB DEVELOPER

Longmont, CO

$80K - $125K/yr

Inform management of any issues impacting the department or internal customer use of system or ... assist department emergencies as needed. * Stay apprised of innovations in products and services to ...

New

leanin

SHOPIFY WEB DEVELOPER

Longmont, CO

$80K - $125K/yr

Inform management of any issues impacting the department or internal customer use of system or ... assist department emergencies as needed. * Stay apprised of innovations in products and services to ...

New

Vuori, Inc.

Customer Service Agent

$19 - $23/hr

Work alongside the Supervisor to assist with additional tasks as needed. * Participate in team ... Bonus points for experience with Kustomer, Shopify, FullCircle, or Warehouse Operating Systems. Our ...

Ultimate LLC

Customer Service Representative

Irvine, CA · On-site

$22/hr

... * Assist in the development of systems and reports to document consumer feedback/comments and ... Shopify Plus experience a plus • Experience working with a service desk or ticketing tool is ...

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Assistant Shopify Customer Service information

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How much do assistant shopify customer service jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for assistant shopify customer service in the United States is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.84 per hour, depending on experience, location, and employer.

How does an Assistant Shopify Customer Service typically collaborate with other departments to resolve customer issues?

As an Assistant Shopify Customer Service representative, you will frequently work with teams such as fulfillment, inventory management, and technical support to address and resolve customer concerns. For instance, if a customer reports a shipping issue, you may need to coordinate with the warehouse or logistics team. Similarly, for technical problems with a Shopify storefront, you might escalate tickets to IT or development teams. Effective communication and teamwork are essential, as you act as a liaison to ensure customers receive timely and accurate solutions.

What is the difference between Assistant Shopify Customer Service vs Shopify Customer Support Specialist?

AspectAssistant Shopify Customer ServiceShopify Customer Support Specialist
CredentialsHigh school diploma or equivalent; basic familiarity with ShopifySimilar; often requires experience with Shopify platforms
Work EnvironmentOnline, remote customer service teamsOnline, remote support teams, sometimes in call centers
Industry UsageRetail, e-commerce stores using ShopifySame; e-commerce businesses on Shopify platform
Search & Comparison IntentYes; often compared for entry-level support rolesYes; more specialized support roles in Shopify

Both roles involve assisting Shopify store customers, but the Assistant Shopify Customer Service typically handles basic inquiries and support tasks, while the Shopify Customer Support Specialist may handle more complex issues and technical support. The roles are similar in credentials and work environment, often overlapping in e-commerce settings.

What are the key skills and qualifications needed to thrive as an Assistant Shopify Customer Service?

To thrive as an Assistant Shopify Customer Service representative, you need a strong understanding of e-commerce processes, Shopify platform experience, and customer support expertise, often backed by prior service roles or relevant training. Familiarity with customer relationship management (CRM) systems, helpdesk tools like Zendesk, and basic troubleshooting of Shopify apps is typically required. Strong communication, patience, problem-solving, and a customer-first attitude are essential soft skills for this position. These abilities ensure timely and effective resolution of customer issues, contributing to customer satisfaction and business success.

What is an Assistant Shopify Customer Service?

Assistant Shopify Customer Service representatives are professionals who support customers using Shopify, an e-commerce platform. They assist customers with account setup, troubleshooting, order management, payment issues, and general inquiries via email, chat, or phone. Their goal is to ensure a positive customer experience and help merchants resolve any problems quickly. They may also provide guidance on Shopify features and best practices. Good communication skills and familiarity with the Shopify platform are essential for this role.
More about Assistant Shopify Customer Service jobs
What cities are hiring for Assistant Shopify Customer Service jobs? Cities with the most Assistant Shopify Customer Service job openings:
What are the most commonly searched types of Shopify Customer Service jobs? The most popular types of Shopify Customer Service jobs are:
What states have the most Assistant Shopify Customer Service jobs? States with the most job openings for Assistant Shopify Customer Service jobs include:
What job categories do people searching Assistant Shopify Customer Service jobs look for? The top searched job categories for Assistant Shopify Customer Service jobs are:
Assistant Shopify Customer Service jobs near you
Infographic showing various Assistant Shopify Customer Service job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $41,651 per year, or $20 per hour.

Customer Service & Shopify Fulfillment Coordinator

MAP SSG

Roslyn, NY • On-site

$18.50 - $24/hr

Full-time

Re-posted yesterday

Job description

This role is responsible for managing customer communications, processing Shopify orders, coordinating fulfillment, handling returns and exchanges, and ensuring an exceptional customer experience. The ideal candidate is detail-oriented, proactive, and comfortable working in a fast-paced fashion environment.

Key Responsibilities

Customer Service

  • Respond promptly and professionally to customer inquiries via email, phone, chat, and social media.
  • Assist customers with orders, shipping updates, returns, exchanges, sizing questions, and product information.
  • Resolve customer concerns and escalations while maintaining a positive brand experience.
  • Maintain accurate records of customer interactions and resolutions.
  • Monitor customer feedback and identify opportunities to improve service and customer satisfaction.


Shopify Order Management & Fulfillment

  • Process and monitor daily Shopify orders to ensure timely and accurate fulfillment.
  • Coordinate with warehouse and fulfillment partners to ensure orders are shipped correctly and on schedule.
  • Manage order updates, cancellations, address changes, and shipping issues.
  • Generate shipping labels and fulfillment documentation as needed.
  • Track inventory availability and communicate stock concerns to management.
  • Monitor and troubleshoot fulfillment issues, delayed shipments, and carrier claims.

Returns & Exchanges

  • Process customer returns, exchanges, refunds, and store credits.
  • Inspect return requests for compliance with company policies.
  • Maintain accurate return records and reporting.
  • Work with the warehouse team to ensure returned merchandise is processed efficiently.

Administrative & Operational Support

  • Maintain product information, inventory updates, and order records within Shopify.
  • Assist with inventory counts and reconciliation.
  • Support sales events, product launches, and promotional campaigns.
  • Prepare reports related to customer service metrics, fulfillment performance, and returns.
  • Assist with additional operational projects as needed.

Qualifications

  • 2+ years of customer service, e-commerce, or order fulfillment experience.
  • Experience working with Shopify is required.
  • Strong communication and problem-solving skills.
  • Excellent attention to detail and organizational abilities.
  • Proficiency in Microsoft Office, Google Workspace, and customer service platforms.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Positive attitude and commitment to providing exceptional customer service.

Preferred Qualifications

  • Experience in apparel, fashion, or retail industries.
  • Familiarity with shipping platforms such as ShipStation, UPS, FedEx, or USPS.
  • Experience with inventory management systems and warehouse coordination.
  • Understanding of e-commerce best practices and online customer experience.