As Finance Manager for CS Service Design, you will collaborate with and influence Directors across the organization responsible for how hundreds of millions of customers experience Amazon's service.
As Finance Manager for CS Service Design, you will collaborate with and influence Directors across the organization responsible for how hundreds of millions of customers experience Amazon's service.
As a Finance Manager in the Customer Service Network Solutions (NS) team, you'll build mechanisms to support your business partners in defining the optimum strategy to drive world class customer ...
As a Finance Manager in the Customer Service Network Solutions (NS) team, you'll build mechanisms to support your business partners in defining the optimum strategy to drive world class customer ...
In this role, you will partner with Finance leaders across the Amazon CS organization to support transformative Customer Service initiatives, joining one of the most customer-obsessed finance teams ...
In this role, you will partner with Finance leaders across the Amazon CS organization to support transformative Customer Service initiatives, joining one of the most customer-obsessed finance teams ...
As a Business Intelligence Engineer with Worldwide Customer Services Finance team, you will help identify opportunities and implement solutions to improve Finance facing systems and tools. You will ...
As a Business Intelligence Engineer with Worldwide Customer Services Finance team, you will help identify opportunities and implement solutions to improve Finance facing systems and tools. You will ...
In this role, you will partner with Finance leaders across the Amazon CS organization to support transformative Customer Service initiatives, joining one of the most customer-obsessed finance teams ...
In this role, you will partner with Finance leaders across the Amazon CS organization to support transformative Customer Service initiatives, joining one of the most customer-obsessed finance teams ...
As a Business Intelligence Engineer with Worldwide Customer Services Finance team, you will help identify opportunities and implement solutions to improve Finance facing systems and tools. You will ...
As a Business Intelligence Engineer with Worldwide Customer Services Finance team, you will help identify opportunities and implement solutions to improve Finance facing systems and tools. You will ...
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Servicing - Customer Advocate
Auburn Hills, MI · On-site
$16 - $22.85/hr
Identify borrowers experiencing financial hardship and refer eligible accounts to the Loss ... Meet or exceed quality, compliance, productivity, customer service, and collection performance ...
New
Quick apply
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Servicing - Customer Advocate
Auburn Hills, MI · On-site
$16 - $22.85/hr
Identify borrowers experiencing financial hardship and refer eligible accounts to the Loss ... Meet or exceed quality, compliance, productivity, customer service, and collection performance ...
New
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Servicing - Customer Care Specialist
Sterling Heights, MI · On-site
$16/hr
High school diploma or equivalent. * 1+ year of experience in customer service, call center operations, mortgage servicing, banking, financial services, or a related field. * Experience handling a ...
New
Quick apply
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Servicing - Customer Care Specialist
Sterling Heights, MI · On-site
$16/hr
High school diploma or equivalent. * 1+ year of experience in customer service, call center operations, mortgage servicing, banking, financial services, or a related field. * Experience handling a ...
New
Senior Financial Analyst, Amazon Customer Service Finance
Seattle, WA · On-site
$97K - $121K/yr
In this role, you will partner with Finance leaders across the Amazon CS organization to support transformative Customer Service initiatives, joining one of the most customer-obsessed finance teams ...
Senior Financial Analyst, Amazon Customer Service Finance
Seattle, WA · On-site
$97K - $121K/yr
In this role, you will partner with Finance leaders across the Amazon CS organization to support transformative Customer Service initiatives, joining one of the most customer-obsessed finance teams ...
Be Seen First
Servicing - Customer Advocate
Auburn Hills, MI · On-site
$16 - $22.85/hr
Identify borrowers experiencing financial hardship and refer eligible accounts to the Loss ... Meet or exceed quality, compliance, productivity, customer service, and collection performance ...
New
Quick apply
Be Seen First
Servicing - Customer Advocate
Auburn Hills, MI · On-site
$16 - $22.85/hr
Identify borrowers experiencing financial hardship and refer eligible accounts to the Loss ... Meet or exceed quality, compliance, productivity, customer service, and collection performance ...
New
Be Seen First
Servicing - Customer Care Specialist
Sterling Heights, MI · On-site
$16/hr
High school diploma or equivalent. * 1+ year of experience in customer service, call center operations, mortgage servicing, banking, financial services, or a related field. * Experience handling a ...
New
Quick apply
Be Seen First
Servicing - Customer Care Specialist
Sterling Heights, MI · On-site
$16/hr
High school diploma or equivalent. * 1+ year of experience in customer service, call center operations, mortgage servicing, banking, financial services, or a related field. * Experience handling a ...
New
... Finance will drive cost efficiency and operational excellence for Amazon's Customer Service organization by leading financial analysis, projects and strategic initiatives. This role partners with CS ...
... Finance will drive cost efficiency and operational excellence for Amazon's Customer Service organization by leading financial analysis, projects and strategic initiatives. This role partners with CS ...
At the core of this customer centricity is the Worldwide Customer Service organization. Our Finance leaders work cross functionally, help others understand financial decisions and are trusted ...
At the core of this customer centricity is the Worldwide Customer Service organization. Our Finance leaders work cross functionally, help others understand financial decisions and are trusted ...
Stock Transfer Agent - Customer Service - Finance and Stocks
$14.75 - $19.75/hr
We are a stock transfer agent and financial service provider for public and private companies. We ... Provide customer service to companies and their shareholders * Process stock issuances and ...
Quick apply
Stock Transfer Agent - Customer Service - Finance and Stocks
$14.75 - $19.75/hr
We are a stock transfer agent and financial service provider for public and private companies. We ... Provide customer service to companies and their shareholders * Process stock issuances and ...
Amazon Leo is seeking an experienced Finance Manager to lead financial planning and analysis for our Customer Service organization. This role is central to our mission of providing fast, affordable ...
Amazon Leo is seeking an experienced Finance Manager to lead financial planning and analysis for our Customer Service organization. This role is central to our mission of providing fast, affordable ...
... Customer service experience General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 ...
... Customer service experience General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 ...
... customer service. • Provide dealers with friendly, courteous and accurate verbal and written ... finance volume, and previously used lenders. • Utilize company sales training, scripts, and ...
... customer service. • Provide dealers with friendly, courteous and accurate verbal and written ... finance volume, and previously used lenders. • Utilize company sales training, scripts, and ...
... Service Finance dealer relationship by managing their daily pipeline and providing education on ... Maintain dealer relationships by providing a high level of customer service. Provide dealers with ...
... Service Finance dealer relationship by managing their daily pipeline and providing education on ... Maintain dealer relationships by providing a high level of customer service. Provide dealers with ...
Finance Manager, Customer Service, Amazon Leo
Bellevue, WA · On-site
$95 - $163/hr
Own and evolve customer service financial models spanning enterprise and consumer segments, including cost-per-contact economics, in-house vs. outsourced delivery trade-offs, and multi-year cost ...
New
Finance Manager, Customer Service, Amazon Leo
Bellevue, WA · On-site
$95 - $163/hr
Own and evolve customer service financial models spanning enterprise and consumer segments, including cost-per-contact economics, in-house vs. outsourced delivery trade-offs, and multi-year cost ...
New
Amazon Leo is seeking an experienced Finance Manager to lead financial planning and analysis for our Customer Service organization. This role is central to our mission of providing fast, affordable ...
Amazon Leo is seeking an experienced Finance Manager to lead financial planning and analysis for our Customer Service organization. This role is central to our mission of providing fast, affordable ...
Customer Service Finance information
See salary details
$9.86 - $11.41
2% of jobs
$11.41 - $12.96
4% of jobs
$12.96 - $14.51
11% of jobs
$15.37 is the 25th percentile. Wages below this are outliers.
$14.51 - $16.06
15% of jobs
The median wage is $17.49 / hr.
$16.06 - $17.61
20% of jobs
$17.61 - $19.17
15% of jobs
$20.23 is the 75th percentile. Wages above this are outliers.
$19.17 - $20.72
13% of jobs
$20.72 - $22.27
7% of jobs
$22.27 - $23.82
6% of jobs
$23.82 - $25.37
4% of jobs
$25.37 - $26.92
3% of jobs
$9
$18
$26
How much do customer service finance jobs pay per hour?
As of Sep 2, 2026, the average hourly pay for customer service finance in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.
What is a customer service finance professional?
A Customer Service Finance representative is a professional who assists customers with financial products and services, such as banking, loans, credit cards, and billing inquiries. They handle customer questions, resolve issues related to accounts or transactions, and help explain financial policies and procedures. This role often requires strong communication skills, attention to detail, and a solid understanding of financial products to provide accurate information and support. Customer Service Finance representatives may work in banks, credit unions, financial institutions, or corporate finance departments.
What skills and qualifications are needed to thrive as a customer service finance professional?
To thrive as a Customer Service Finance professional, you need a solid understanding of financial products, account management, and basic accounting principles, often supported by a degree in finance or related fields. Familiarity with CRM systems, financial software (such as QuickBooks or SAP), and regulatory compliance tools is typically required. Strong communication, problem-solving abilities, and patience are key soft skills that help manage client inquiries and resolve issues effectively. These skills ensure accurate financial transactions, regulatory compliance, and high-quality customer interactions that build trust and loyalty.
How does a customer service finance professional typically collaborate with other departments to resolve client issues?
Customer Service Finance professionals often work closely with teams such as accounting, sales, and IT to address and resolve client inquiries related to billing, payments, and financial discrepancies. Effective communication and cross-departmental coordination are essential, as many customer concerns require input from multiple areas of the business. These professionals regularly participate in meetings, share case details, and follow up to ensure timely resolution. This collaborative environment not only enhances problem-solving but also provides opportunities to learn about various business functions.
What is the difference between Customer Service Finance vs Customer Service Representative?
| Aspect | Customer Service Finance | Customer Service Representative |
|---|---|---|
| Required Credentials | Financial certifications (e.g., CFP, CPA), finance-related training | High school diploma or equivalent, basic customer service training |
| Work Environment | Finance departments, banking, insurance companies | Retail stores, call centers, service desks |
| Employer & Industry Usage | Financial institutions, insurance firms, corporate finance | Retail, telecommunications, hospitality |
| Common Search & Comparison | Finance roles, financial customer service, banking support | Customer support, service jobs, call center roles |
Customer Service Finance focuses on handling financial transactions, advising on financial products, and supporting clients with financial issues, often requiring finance-specific certifications. Customer Service Representative roles are broader, dealing with general customer inquiries across various industries, with minimal financial credentials needed. While both roles involve customer interaction, Customer Service Finance is specialized in financial services, whereas Customer Service Representatives serve diverse sectors.
More about Customer Service Finance jobs
What cities are hiring for Customer Service Finance jobs?
Cities with the most Customer Service Finance job openings:
What states have the most Customer Service Finance jobs?
States with the most job openings for Customer Service Finance jobs include:
What job categories do people searching Customer Service Finance jobs look for?
The top searched job categories for Customer Service Finance jobs are:
Amazon rating
7.4
Based on 7,144 frontline employees who took The Breakroom Quiz
5th of 39 rated national retailers
Job description
As Finance Manager for CS Service Design, you will collaborate with and influence Directors across the organization responsible for how hundreds of millions of customers experience Amazon's service. You will move across programs, initiatives, and leadership conversations, bringing the financial perspective and shaping decisions that span product, operations, engineering, and customer experience strategy.
Your leadership will connect CS investments to long-term customer revenue, brand loyalty, and lifetime value.
This is a role for someone who is energized by building, who thrives when the problem is bigger than the available data, and who wants to influence how a global organization measures the value of customer experience.
Key job responsibilities
- Design, build, and continuously refine a Customer Lifetime Value model that integrates customer insights including post-contact behavior, satisfaction signals, and retention patterns to quantify the long-term revenue impact of CS investments
- Influence leadership and program owners on ROI measurement methodology, shifting the evaluation lens from cost reduction alone to a balanced view that includes customer retention, lifetime value , and downstream revenue impact.
- Propose, define, and govern performance metrics for CS initiatives including both financial and customer outcome KPIs and establish tracking mechanisms that enable continuous improvement cycles throughout each program's lifecycle.
- Actively seek out how other organizations inside and outside Amazon evaluate the return on customer experience investments, translating best-in-class approaches into practical frameworks.
A day in the life
You will spend your days turning customer insights into financial models, partner with teams across the organization to ensure every program has a measurement plan that goes beyond cost, and bring a CLV perspective into rooms where decisions get made
You will benchmark how the best organizations in the world measure customer value, challenge assumptions, and propose frameworks that didn't exist. Every day you will build, influence, and move this organization one step closer to measuring customer experience as a driver of long-term growth.
About the team
We are Customer Service Finance (CSF), integral partners to one of the largest Customer Service teams on Earth. We are passionate about helping customers through insightful analysis and data-driven decision-making
We collaborate globally, celebrate diverse perspectives, and support our peers to excel. If you thrive in simplifying the complex, deriving insights from numbers, and enabling teams to move thoughtfully and quickly forward, we're the team for you. Join us to apply your financial acumen to diverse challenges, build lasting relationships, and take great strides in your career growth.
This role is part of the Customer Service Finance team supporting critical cost per contact and customer experience improvement initiatives across our global Customer Service network
You'll work closely with the CSF leadership team and partner with Operations and Finance stakeholders across multiple geographies. Current team goals include delivering YoY cost efficiency improvements, optimizing CLV models, and building scalable financial processes to support rapid business growth. This position offers high visibility with senior leadership and opportunities to influence strategic decisions that impact millions of customer interactions globally.
About Amazon
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
Industry
It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development
Company size
10,000+ Employees
Headquarters location
Seattle, WA, US