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Abc Financial Customer Service Jobs (NOW HIRING)

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Financial Customer Service Representative

Tempe, AZ · On-site +1

$39K - $54K/yr

Financial Services or call center experience * A passion for providing quality customer service * Desire to engage with customers over the phone * Capability to adapt communication style while ...

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Abc Financial Customer Service information

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How much do abc financial customer service jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for abc financial customer service in the United States is $21.81, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.00 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an ABC Financial Customer Service Representative, and why are they important?

To thrive as an ABC Financial Customer Service Representative, you need strong communication skills, problem-solving abilities, and a good understanding of financial products or services, usually supported by a high school diploma or equivalent. Familiarity with CRM software, call center systems, and basic office tools is typically required. Exceptional patience, active listening, and a customer-focused attitude help individuals excel in addressing clients’ needs and resolving issues efficiently. These skills ensure positive customer experiences, effective issue resolution, and contribute to the overall reputation and success of the company.

What are some common challenges faced by Abc Financial Customer Service representatives and how are they supported in overcoming them?

Abc Financial Customer Service representatives often encounter challenges such as handling complex financial inquiries, resolving billing issues, and managing high call volumes. To support employees, the company provides extensive training on financial products, ongoing coaching, and a collaborative team environment where colleagues and supervisors are readily available for guidance. Additionally, representatives have access to robust knowledge bases and escalation procedures to ensure customer concerns are addressed efficiently. This support structure helps employees build confidence and deliver excellent service.

What is the difference between Abc Financial Customer Service vs Abc Financial Loan Specialist?

AspectAbc Financial Customer ServiceAbc Financial Loan Specialist
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; knowledge of loan products; sales skills
Work EnvironmentCall centers, office settingsBranch offices, client meetings, office settings
Employer & Industry UsageFinancial institutions, banksFinancial institutions, banks, lending companies
Common Search & ComparisonCustomer support roles in financeLoan processing and sales roles

While both roles work within the financial industry, Abc Financial Customer Service focuses on assisting clients with account inquiries and support, whereas Abc Financial Loan Specialist involves advising clients on loan options and processing loan applications. The roles differ mainly in responsibilities and skill sets, with customer service emphasizing communication and problem-solving, and loan specialists requiring product knowledge and sales abilities.

What does an Abc Financial Customer Service representative do?

An Abc Financial Customer Service representative assists customers with inquiries related to their accounts, billing, payments, and membership services. They handle questions about account status, resolve issues, and provide support via phone, email, or chat. Representatives are also responsible for processing requests, updating account information, and ensuring customer satisfaction. Their role is crucial in maintaining positive relationships between Abc Financial and its clients.
More about Abc Financial Customer Service jobs
What are the most commonly searched types of Abc Financial Customer Service jobs? The most popular types of Abc Financial Customer Service jobs are:
What states have the most Abc Financial Customer Service jobs? States with the most job openings for Abc Financial Customer Service jobs include:
What job categories do people searching Abc Financial Customer Service jobs look for? The top searched job categories for Abc Financial Customer Service jobs are:
Abc Financial Customer Service jobs near you
Infographic showing various Abc Financial Customer Service job openings in the United States as of July 2026, with employment types broken down into 71% Full Time, 25% Part Time, 1% Contract, and 3% Summer. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $45,369 per year, or $21.8 per hour.
Financial Customer Service Representative

Financial Customer Service Representative

Pyramid Consulting

Columbus, OH • On-site

Other

Re-posted 22 hours ago

Job description

Financial Customer Service Representative

Immediate need for a talented Financial Customer Service Representative with experience in the Insurance Industry. This is a 12+ months contract opportunity with long-term potential and is located in Columbus, OH.

Key Responsibilities:
  • Prepares all materials to propose, sell, and establish new plans and set up appropriate records: proposal illustrations, trust agreements, IRS determination reporting, employee communications and client administrative guide, census and plan information on system.
  • Follow-up with appropriate internal administrative areas for completeness and accuracy of the end policy/account product.
  • Reviews and approves requests for withdrawal, exchanges, deposits, annuity purchases, and contract cashouts. Requests additional information when necessary.
  • Compiles management information such as contract and sold case activity as needed by internal management.
  • Communicates with customers, sales force, other departments, regional and/or field offices and other industry companies through oral and written communications. Maintains appropriate records.
  • Approves and processes business in accordance with government regulations, contract provisions, and internal procedures and controls.
  • Provides quality customer service by demonstrating and understanding customer needs and emphasizing timely responses.
  • Researches and corrects errors.
  • Demonstrates the initiative and flexibility to identify situations that require exception processing and seek alternatives from more experienced personnel.
  • Performs other duties as requested.
Key Requirements and Technology Experience:
  • Four years work experience. Work experience with undergraduate studies preferred. Knowledge: General office practices, customer service, and office equipment. Information systems and insurance/financial services industry practices (i.e. annuities, mutual funds) preferred.
  • Basic mathematics, familiarity with office filing systems and record keeping procedures, and problem-solving techniques.
  • Basic knowledge of contract law and the tax ramifications.
  • Ability to prioritize own work within standards.
  • Effective written and oral communication skills to interact with customers, team members, and management.
  • Decision making skills necessary for customer contacts.
  • Ability to identify and evaluate problems and analyze customer inquiries and determine the appropriate action.
  • Decision making skills necessary for problem identification and correction.
  • Ability to coordinate and conduct, direct or lead a project or the training of team members.
  • Proven ability to operate a CRT and PC.
  • High school studies.
  • Undergraduate studies desirable.
  • Participation in technical coursework such as LOMA, CLU, ChFC desirable.
  • NASD series 6 and/or 26 preferred, and may be required based on assigned product/line-of-business or distribution system.

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