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How much do abc financial customer service jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for abc financial customer service in the United States is $21.81, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.00 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an ABC Financial Customer Service Representative, and why are they important?

To thrive as an ABC Financial Customer Service Representative, you need strong communication skills, problem-solving abilities, and a good understanding of financial products or services, usually supported by a high school diploma or equivalent. Familiarity with CRM software, call center systems, and basic office tools is typically required. Exceptional patience, active listening, and a customer-focused attitude help individuals excel in addressing clients’ needs and resolving issues efficiently. These skills ensure positive customer experiences, effective issue resolution, and contribute to the overall reputation and success of the company.

What are some common challenges faced by Abc Financial Customer Service representatives and how are they supported in overcoming them?

Abc Financial Customer Service representatives often encounter challenges such as handling complex financial inquiries, resolving billing issues, and managing high call volumes. To support employees, the company provides extensive training on financial products, ongoing coaching, and a collaborative team environment where colleagues and supervisors are readily available for guidance. Additionally, representatives have access to robust knowledge bases and escalation procedures to ensure customer concerns are addressed efficiently. This support structure helps employees build confidence and deliver excellent service.

What is the difference between Abc Financial Customer Service vs Abc Financial Loan Specialist?

AspectAbc Financial Customer ServiceAbc Financial Loan Specialist
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; knowledge of loan products; sales skills
Work EnvironmentCall centers, office settingsBranch offices, client meetings, office settings
Employer & Industry UsageFinancial institutions, banksFinancial institutions, banks, lending companies
Common Search & ComparisonCustomer support roles in financeLoan processing and sales roles

While both roles work within the financial industry, Abc Financial Customer Service focuses on assisting clients with account inquiries and support, whereas Abc Financial Loan Specialist involves advising clients on loan options and processing loan applications. The roles differ mainly in responsibilities and skill sets, with customer service emphasizing communication and problem-solving, and loan specialists requiring product knowledge and sales abilities.

What does an Abc Financial Customer Service representative do?

An Abc Financial Customer Service representative assists customers with inquiries related to their accounts, billing, payments, and membership services. They handle questions about account status, resolve issues, and provide support via phone, email, or chat. Representatives are also responsible for processing requests, updating account information, and ensuring customer satisfaction. Their role is crucial in maintaining positive relationships between Abc Financial and its clients.
More about Abc Financial Customer Service jobs
What are the most commonly searched types of Abc Financial Customer Service jobs? The most popular types of Abc Financial Customer Service jobs are:
What states have the most Abc Financial Customer Service jobs? States with the most job openings for Abc Financial Customer Service jobs include:
What job categories do people searching Abc Financial Customer Service jobs look for? The top searched job categories for Abc Financial Customer Service jobs are:
Abc Financial Customer Service jobs near you
Infographic showing various Abc Financial Customer Service job openings in the United States as of July 2026, with employment types broken down into 71% Full Time, 25% Part Time, 1% Contract, and 3% Summer. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $45,369 per year, or $21.8 per hour.
Financial Customer Service Representative

Financial Customer Service Representative

Pacific Life

Omaha, NE • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Pacific Life rating

6.8

Company rating: 6.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

242nd of 277 rated insurance

Job description

Job Description:
Want to break into financial services? Pacific Life will pay you to get there.
We're hiring Financial Customer Service Representatives in Omaha who don't yet have their FINRA licenses - and sponsoring them through the entire process. You'll earn your Securities Industry Essentials (SIE) and Series 6 within your first 8 weeks, with paid training, dedicated study time, and full support on our dime. After that, you move to our hybrid schedule and our licensed pay scale.
If you're great with people, eager to build a career in financial services, and ready to join our September 1st cohort - we want to hear from you.
Your first 8 weeks will be onsite and are a fully paid. It entails a self-paced online program, with opportunities to collaborate with your peers. You'll work towards earning SIE and FINRA Series 6 license with dedicated study time and structured support. After licensure, you transition to a hybrid schedule with just one in-office day per week.
At Pacific Life, Financial Customer Service Representatives are a trusted guide for policyholders and contract owners during meaningful financial moments. When customers call, they're often making decisions about protecting their families, planning for retirement, or navigating a life event. Your work helps ensure they get accurate information, timely support, and a smooth experience when it matters most.
This is a high-volume phone role, handling approximately 40-60 inbound calls per day from policyholders, contract owners, and financial professionals. Pacific Life provides paid training, dedicated study time, and support to earn required FINRA licenses - Securities Industry Essentials (SIE) plus Series 6 - within 8 weeks of hire. Many employees begin their careers in this role and grow into advanced service, operations, or leadership positions across the organization.
Apply now to be considered for our September 1st hiring class - space is limited!
What You'll Do
  • Handle 50-60 inbound calls daily from policyholders and financial professionals
  • Provide guidance on policy transactions, account activity, and product details
  • Research and resolve service requests with accuracy and professionalism
  • Process requests and document interactions in internal systems
  • Navigate multiple systems while assisting customers in real time
  • Partner with internal teams to ensure timely resolution
What Makes Someone Successful in This Role
  • Enjoy helping people and solving problems
  • Communicate clearly and professionally with customers
  • Are comfortable in a high-volume call environment
  • Learn new concepts quickly and adapt to change
  • Stay organized while managing multiple tasks and systems
What You Bring
  • 1-2 years of customer-facing experience (call center, banking, retail, hospitality, or similar)
  • Strong communication and problem-solving skills
  • Comfort using multiple computer systems
  • Ability to work in a structured, fast-paced environment
What Makes you Stand Out
  • Bachelor's degree or equivalent experience
  • Experience in financial services or insurance
  • FINRA licenses (SIE, Series 6, or Series 7)
Our Recruiting Process
  • Resume review → Phone screen with a Talent Acquisition Partner → Hiring Team Interview
Compensation:
  • Starting hourly rate will be based on your experience and location
  • Omaha, NE range is between $26 - $28 per hour plus an annual bonus. After earning your FINRA Series 6 license, you'll be automatically promoted and be considered for an increase in compensation to our licensed pay scale.
  • The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.
#LI-RB1
#LI-Hybrid
Base Pay Range:
The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.
Your Benefits Start Day 1
Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.
  • Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
  • Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
  • Paid Parental Leave as well as an Adoption Assistance Program
  • Competitive 401k savings plan with company match and an additional contribution regardless of participation

You Can Be Who You Are
We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.
What's life like at Pacific Life? Visit Instagram.com/lifeatpacificlife
EEO Statement:
Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.

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About Pacific Life

Sourced by ZipRecruiter

When you purchase life insurance and retirement solutions, you're buying a promise. A promise that today, tomorrow or ten years from now, we'll be there. For more than 150 years, our clients have trusted Pacific Life to protect what matters most to them - their families, their businesses, their futures.

Industry

Finance and insurance

Company size

1,001 - 5,000 Employees

Headquarters location

Newport Beach, CA, US

Year founded

1868

Social media

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