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Assistant Shopify Customer Service Jobs (NOW HIRING)

2Modern

Customer Service Representative

$16.50 - $22.25/hr

This is a role for someone who treats customer service as a craft. Someone who understands that the ... Comfort navigating Zendesk, Shopify, or comparable platforms. * A naturally elevated communication ...

2Modern

Customer Service Representative

$16.50 - $22.25/hr

This is a role for someone who treats customer service as a craft. Someone who understands that the ... Comfort navigating Zendesk, Shopify, or comparable platforms. * A naturally elevated communication ...

Impact USA

Be Seen First

Warehouse Associate & Customer Service Assistant

Ontario, CA · On-site

$40K - $55K/yr

... Service Representative (CSR) to join our team. This is not just a packing job; it is a critical ... Shopify, and the communication skills necessary to support customer relationships and monitor ...

Talent Haven HR

Customer Service Assistant

Milwaukee, WI

$17 - $23.50/hr

Position Summary We are seeking a Customer Service Assistant to support daily customer interactions and help ensure a positive customer experience. This entry-level role is ideal for individuals with ...

Everything Bagel

E-Commerce Associate

$14.75 - $20.50/hr

Integrate and manage apps across the Shopify ecosystem (email marketing, customer support, 3PL integrations, bundling/upsells, etc.). * Apply CSS edits within Shopify's custom code sections to adjust ...

Pro Systems Inc

Assistant/ Customer Service

Van Nuys, CA · On-site

$23/hr

Job Title Customer Service & Service Manager Assistant Company Pro Systems Inc. Location VAn Nuys CA Job Type Full-time Schedule * Monday to Friday * 7:30 AM - 4:00 PM Pro Systems Inc. is seeking a ...

Alphabe Insight

Customer Service Assistant

Boston, MA · On-site

$44K - $50K/yr

Customer Service Assistant The Customer Service Assistant will support daily customer service operations while representing Hype Tier's commitment to quality and efficiency. This role requires strong ...

Alphabe Insight

Customer Service Assistant

Milwaukee, WI · On-site

$50K - $54K/yr

Customer Service Assistant Born out of a passion for outstanding customer service and a commitment to innovation, Biz Voice Boost was founded with one goal: to provide a call centre experience that ...

Alphabe Insight

Customer Service Assistant

Miami, FL · On-site

$16.50 - $22.75/hr

Customer Service Assistant At Beloform Craft, we are committed to delivering innovative promotional solutions that help brands connect with their audiences in meaningful ways. Our team thrives on ...

Heirloom

Customer Success Agent

Mount Pleasant, SC · On-site

$15/hr

Proven 2+ years experience in sales or customer service * Proven 1+ years experience in CRM (or comparable digital system) * Knowledge of Google Workplace; familiarity with HubSpot or Shopify a plus

Foxfruit

Customer Service Assistant

Cleveland, OH · On-site

$3.8K - $4.5K/hr

Job Summary We are seeking a friendly and dependable Customer Service Assistant to support customer satisfaction initiatives and help create positive experiences for clients and visitors. This role ...

Argo Group

Customer Service Assistant

Omaha, NE · On-site

$16.50 - $22.75/hr

Job Title Customer Service Assistant Company Argo Group Argo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and ...

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All JobsAssistant Shopify Customer Service Jobs

Assistant Shopify Customer Service information

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How much do assistant shopify customer service jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for assistant shopify customer service in the United States is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.84 per hour, depending on experience, location, and employer.

How does an Assistant Shopify Customer Service representative typically collaborate with other departments to resolve customer issues?

As an Assistant Shopify Customer Service representative, you will frequently work with teams such as fulfillment, inventory management, and technical support to address and resolve customer concerns. For instance, if a customer reports a shipping issue, you may need to coordinate with the warehouse or logistics team. Similarly, for technical problems with a Shopify storefront, you might escalate tickets to IT or development teams. Effective communication and teamwork are essential, as you act as a liaison to ensure customers receive timely and accurate solutions.

What is the difference between Assistant Shopify Customer Service vs Shopify Customer Support Specialist?

AspectAssistant Shopify Customer ServiceShopify Customer Support Specialist
CredentialsHigh school diploma or equivalent; basic familiarity with ShopifySimilar; often requires experience with Shopify platforms
Work EnvironmentOnline, remote customer service teamsOnline, remote support teams, sometimes in call centers
Industry UsageRetail, e-commerce stores using ShopifySame; e-commerce businesses on Shopify platform
Search & Comparison IntentYes; often compared for entry-level support rolesYes; more specialized support roles in Shopify

Both roles involve assisting Shopify store customers, but the Assistant Shopify Customer Service typically handles basic inquiries and support tasks, while the Shopify Customer Support Specialist may handle more complex issues and technical support. The roles are similar in credentials and work environment, often overlapping in e-commerce settings.

What are the key skills and qualifications needed to thrive as an Assistant Shopify Customer Service representative, and why are they important?

To thrive as an Assistant Shopify Customer Service representative, you need a strong understanding of e-commerce processes, Shopify platform experience, and customer support expertise, often backed by prior service roles or relevant training. Familiarity with customer relationship management (CRM) systems, helpdesk tools like Zendesk, and basic troubleshooting of Shopify apps is typically required. Strong communication, patience, problem-solving, and a customer-first attitude are essential soft skills for this position. These abilities ensure timely and effective resolution of customer issues, contributing to customer satisfaction and business success.

What are Assistant Shopify Customer Service representatives?

Assistant Shopify Customer Service representatives are professionals who support customers using Shopify, an e-commerce platform. They assist customers with account setup, troubleshooting, order management, payment issues, and general inquiries via email, chat, or phone. Their goal is to ensure a positive customer experience and help merchants resolve any problems quickly. They may also provide guidance on Shopify features and best practices. Good communication skills and familiarity with the Shopify platform are essential for this role.
More about Assistant Shopify Customer Service jobs
What cities are hiring for Assistant Shopify Customer Service jobs? Cities with the most Assistant Shopify Customer Service job openings:
What are the most commonly searched types of Shopify Customer Service jobs? The most popular types of Shopify Customer Service jobs are:
What states have the most Assistant Shopify Customer Service jobs? States with the most job openings for Assistant Shopify Customer Service jobs include:
What job categories do people searching Assistant Shopify Customer Service jobs look for? The top searched job categories for Assistant Shopify Customer Service jobs are:
Assistant Shopify Customer Service jobs near you
Infographic showing various Assistant Shopify Customer Service job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 96% Full Time, and 3% Temporary. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $41,651 per year, or $20 per hour.
Customer Service Representative

Customer Service Representative

2Modern

Remote

$16.50 - $22.25/hr

Full-time

Posted 2 days ago

Key responsibilities

  • Serve as the primary point of contact for customers across email, phone, and chat throughout the post-purchase journey.

  • Coordinate order research, shipment tracking, and delivery follow-up with carriers and vendors, providing proactive communication.

  • Handle damage claims, return authorizations, and order cancellations accurately and efficiently while documenting interactions in Zendesk.

Job description

As a leading destination for modern furniture, lighting, and décor, 2Modern is home to iconic and emerging design brands from around the world. With thoughtful curation, a deeply editorial point of view, and a commitment to authenticity, we bring exceptional design to discerning customers across North America. Our customers include design-forward homeowners and trade professionals who trust us with their reputations and their clients' projects.
This is a role for someone who treats customer service as a craft. Someone who understands that the difference between good service and exceptional service is the difference between solving a problem and making a customer feel personally attended to throughout the process.
The Role
You will be the primary point of contact for 2Modern customers across the full post-purchase experience: order status, delivery coordination, returns, damages, vendor follow-up, and everything in between. Our customer base includes both individual consumers and trade professionals (designers, architects, stagers) who are making considered, often significant purchases and hold us to a high standard.
Our customers expect service comparable to luxury retail and hospitality environments. Considered, anticipatory, and personally attentive. The right person in this role treats every interaction as a representation of the 2Modern brand, and approaches each customer with the same care a luxury concierge would bring to a longtime guest.
You will work within Zendesk, coordinate with our logistics and operations teams, and exercise sound judgment to resolve issues in ways that protect the customer relationship and reflect the elevated standard our brand represents.
What You Will Own
  • Customer communication across email, phone, and chat throughout the post-purchase journey, delivered in a tone that is warm, precise, and unflustered.
  • Order research, shipment tracking, and delivery follow-up with carriers and vendors, with the kind of proactive communication that anticipates customer questions before they are asked.
  • Damage claims, return authorizations, and order cancellations handled accurately, efficiently, and with discretion when situations call for flexibility within policy.
  • Clear documentation and ticket management in Zendesk so every customer feels personally remembered rather than processed.

What We Are Looking For
  • Experience in luxury retail, hospitality, or concierge environments where service standards are elevated and customers expect a personal, considered approach. This is a primary criterion, not a nice-to-have.
  • Demonstrated experience in ecommerce customer service, ideally in a drop-ship or multi-vendor environment.
  • Comfort navigating Zendesk, Shopify, or comparable platforms.
  • A naturally elevated communication style. You write the way a luxury hotel concierge would speak. Warm, precise, and composed.
  • Sound judgment in situations that require flexibility within policy. Our customers occasionally need creative resolution, and we trust this role to balance customer satisfaction with brand and business protection.
  • The ability to manage multiple open issues simultaneously without losing track of any of them.
  • A problem-solving orientation. You look for the resolution, not just the response.
  • Genuine interest in design, home furnishings, or the trade and design industry.

The Details
Full-time, remote. 40 hours per week. Standard shift is 11AM to 7:30PM Pacific, Monday through Friday. Immediate start.
To Apply
Please send your resume, hourly rate or salary expectations, available start date, and three references.

Apply