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Assistant Shopify Customer Service Jobs (NOW HIRING)

CapLeo Global

Customer Service Assistant

Palmetto, FL · On-site

$15.75 - $21.50/hr

Customer Service Assistant Background in Customer Service, SAP, or Billing preferred. Proficiency in Microsoft products, especially Excel needed. This position will assist the Customer Service ...

Alphabe Insight

Customer Service Assistant

Charlotte, NC

$46K - $50K/yr

Customer Service Assistant Signal Tru Brand is a forward-thinking experiential company dedicated to delivering standout events that capture attention and build meaningful connections. We bring ideas ...

Foxfruit

Customer Service Assistant

Columbus, OH

$3K - $4K/hr

Position Overview The Customer Service Assistant will provide support to customers by addressing inquiries, maintaining accurate records, and assisting with administrative tasks. This entry-level ...

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Oracle Lighting

Customer Service Manager

Metairie, LA · On-site

Familiarity with Shopify, Slack, and integrated customer service ecosystems. * Passion for continuous improvement and a love of well-documented processes. HOW WE MEASURE YOUR SUCCESS * High customer ...

Pro Systems Inc

Assistant/ Customer Service

Van Nuys, CA · On-site

$23/hr

Job Title Customer Service & Service Manager Assistant Company Pro Systems Inc. Location VAn Nuys CA Job Type Full-time Schedule * Monday to Friday * 7:30 AM - 4:00 PM Pro Systems Inc. is seeking a ...

Alphabe Insight

Customer Service Assistant

Houston, TX · On-site

$40K - $45K/yr

Customer Service Assistant Elevare Branding is a forward-thinking marketing and brand development firm dedicated to helping businesses elevate their market presence through strategic positioning ...

Alphabe Insight

Customer Service Assistant

Orlando, FL · On-site

$16 - $22.25/hr

Customer Service Assistant At Elevare Branding, we specialize in building meaningful brand experiences that help businesses grow and connect with their audiences. Since our founding, we have worked ...

Alphabe Insight

Customer Service Assistant

San Antonio, TX · On-site

$15.75 - $21.50/hr

Customer Service Assistant Sharpcontra is a forward-thinking organization dedicated to delivering impactful solutions with precision, innovation, and excellence. We believe in creating an environment ...

Alphabe Insight

Customer Service Assistant

Houston, TX

$40K - $45K/yr

Customer Service Assistant Elevare Branding is a forward-thinking marketing and brand development firm dedicated to helping businesses elevate their market presence through strategic positioning ...

Oracle Lighting

Customer Service Manager

Metairie, LA · On-site

Familiarity with Shopify, Slack, and integrated customer service ecosystems. * Passion for continuous improvement and a love of well-documented processes. HOW WE MEASURE YOUR SUCCESS * High customer ...

Alphabe Insight Inc

Customer Service Assistant

Boston, MA · On-site

$44K - $50K/yr

As we continue expanding, we are seeking driven professionals who are committed to excellence, problem-solving, and meaningful customer interactions The Customer Service Assistant will support daily ...

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Assistant Shopify Customer Service information

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How much do assistant shopify customer service jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for assistant shopify customer service in the United States is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.84 per hour, depending on experience, location, and employer.

How does an Assistant Shopify Customer Service representative typically collaborate with other departments to resolve customer issues?

As an Assistant Shopify Customer Service representative, you will frequently work with teams such as fulfillment, inventory management, and technical support to address and resolve customer concerns. For instance, if a customer reports a shipping issue, you may need to coordinate with the warehouse or logistics team. Similarly, for technical problems with a Shopify storefront, you might escalate tickets to IT or development teams. Effective communication and teamwork are essential, as you act as a liaison to ensure customers receive timely and accurate solutions.

What is the difference between Assistant Shopify Customer Service vs Shopify Customer Support Specialist?

AspectAssistant Shopify Customer ServiceShopify Customer Support Specialist
CredentialsHigh school diploma or equivalent; basic familiarity with ShopifySimilar; often requires experience with Shopify platforms
Work EnvironmentOnline, remote customer service teamsOnline, remote support teams, sometimes in call centers
Industry UsageRetail, e-commerce stores using ShopifySame; e-commerce businesses on Shopify platform
Search & Comparison IntentYes; often compared for entry-level support rolesYes; more specialized support roles in Shopify

Both roles involve assisting Shopify store customers, but the Assistant Shopify Customer Service typically handles basic inquiries and support tasks, while the Shopify Customer Support Specialist may handle more complex issues and technical support. The roles are similar in credentials and work environment, often overlapping in e-commerce settings.

What are the key skills and qualifications needed to thrive as an Assistant Shopify Customer Service representative, and why are they important?

To thrive as an Assistant Shopify Customer Service representative, you need a strong understanding of e-commerce processes, Shopify platform experience, and customer support expertise, often backed by prior service roles or relevant training. Familiarity with customer relationship management (CRM) systems, helpdesk tools like Zendesk, and basic troubleshooting of Shopify apps is typically required. Strong communication, patience, problem-solving, and a customer-first attitude are essential soft skills for this position. These abilities ensure timely and effective resolution of customer issues, contributing to customer satisfaction and business success.

What are Assistant Shopify Customer Service representatives?

Assistant Shopify Customer Service representatives are professionals who support customers using Shopify, an e-commerce platform. They assist customers with account setup, troubleshooting, order management, payment issues, and general inquiries via email, chat, or phone. Their goal is to ensure a positive customer experience and help merchants resolve any problems quickly. They may also provide guidance on Shopify features and best practices. Good communication skills and familiarity with the Shopify platform are essential for this role.
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Assistant Shopify Customer Service jobs near you

E-Commerce Customer Service Specialist

Bingltd.com

High Point, NC • On-site

$15.50 - $20.50/hr

Full-time

Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

E-Commerce Customer Service Specialist

BingLtd. is seeking a highly organized, customer-focused E-Commerce Customer Service Specialist to support our growing butcher block countertop and related wood products business.

This role is responsible for providing fast, accurate, and professional support to online customers purchasing butcher block countertops, table tops, shelves, and related wood products. Communication channels include phone, email, website chat, marketplace messages, and social media. You will work closely with sales, warehouse, shipping, and purchasing teams to ensure an excellent customer experience and order accuracy.

Key Responsibilities

  • Manage pre- and post-sale customer inquiries across multiple channels (phone, email, live chat, and online marketplaces).
  • Assist customers with product selection, wood species options, sizes, dimensions, finishes, shipping lead times, installation questions, returns, and warranty issues.
  • Provide recommendations for complementary products such as kitchen island posts, corbels, and floating shelves.
  • Review and process website and marketplace orders accurately, including verifying product specifications, shipping information, freight requirements, and inventory.
  • Coordinate with warehouse and shipping departments for timely order fulfillment.
  • Monitor order status and communicate delays, backorders, damage claims, or shipping issues to customers promptly.
  • Maintain product knowledge on various wood species (hevea, maple, oak, acacia, teak, birch) and care instructions.
  • Respond to customer messages and reviews from the company website, Amazon, Walmart, Wayfair, Etsy, and other online sales channels.
  • Enter notes and update customer interactions in CRM or order management systems.

Qualifications Required Qualifications

  • High school diploma or equivalent required (associate degree preferred).
  • 2+ years of customer service, e-commerce support, inside sales, or order processing experience.
  • Strong written and verbal communication skills.
  • Ability to manage multiple tasks and priorities in a fast-paced environment.
  • Strong problem-solving and conflict resolution skills.
  • Comfortable working with dimensions, measurements, and product specifications.
  • Proficient in Google Gmail, Chat, Docs, Sheets as well as CRM systems, E-commerce platforms, and order management and inventory software.

Preferred Experience

  • Experience with online retail, home improvement, furniture, cabinetry, woodworking, or building materials.
  • Familiarity with LTL freight shipping and oversized product delivery.
  • Experience with platforms such as Shopify, BigCommerce, Finale Inventory, HubSpot, or Zoho CRM.
  • Knowledge of butcher block countertop installation, care, or woodworking products.

Ideal Candidate Traits

  • Friendly and patient with customers.
  • Detail-oriented and highly organized.
  • Able to remain calm under pressure.
  • Team player with strong follow-through.
  • Motivated to help grow Bing Ltd.'s butcher block countertop division.

Benefits:

Retirement plan, dental, vision, life insurance, critical illness, short term disability, paid time off and paid holidays.

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