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Full Time Shopify Customer Service Jobs (NOW HIRING)

SHENS POWER INC

Internet Sales

Hacienda Heights, CA

The position is full-time from Monday through Friday, 9am to 6pm. This position will entail the use ... Shopify - Customer Service - General knowledge of aftermarket car parts Job Duties: - Good ...

Powerflex Supply

Sales Associate

San Antonio, TX · On-site

$12.75 - $17.25/hr

... through our CRM and Shopify systems. -Follow up with prospects and existing customers to drive ... service, or ag supply strongly preferred. -Excellent communication skills and ability to build ...

Powerflex Supply

Sales Associate

San Antonio, TX

$12.75 - $17.25/hr

... through our CRM and Shopify systems. -Follow up with prospects and existing customers to drive ... service, or ag supply strongly preferred. -Excellent communication skills and ability to build ...

Customer Service

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Servicing - Customer Care Specialist

Troy, MI · On-site

$16/hr

Strong customer service, problem-solving, and conflict resolution abilities. * Excellent ... Self-motivated with a positive attitude and strong work ethic. * Full-time, onsite attendance.

Formlabs

Senior Shopify Engineer

Somerville, MA · On-site

$133K - $176K/yr

... Commerce, CRM, Marketing, and Sales/Service. You will build new features, facilitate new ... is a full-time position. The Job: * Architect, develop, configure, and customize the back-end ...

Formlabs

Senior Shopify Engineer

Somerville, MA · On-site

$133K - $176K/yr

... Commerce, CRM, Marketing, and Sales/Service. You will build new features, facilitate new ... is a full-time position. The Job: * Architect, develop, configure, and customize the back-end ...

Saddlers Row

Shopify/website assistant

Lake Zurich, IL · On-site

$21 - $24/hr

While the primary focus is website and Shopify support, this role will also support customers and ... Excellent communication and customer service abilities * Comfortable learning new systems and ...

Ketcham Supply Co Inc

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Customer Service / Office Administration

New Bedford, MA · On-site

$20 - $25/hr

Process ecommerce orders through Shopify and Amazon * Ship packages, pallets, and truckloads * Keep ... Customers in store, ringing phones, etc. * Reliable. You show up on time every day. * Takes ...

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Full Time Shopify Customer Service information

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How much do full time shopify customer service jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for full time shopify customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Full Time Shopify Customer Service vs Full Time Shopify Support Specialist?

AspectFull Time Shopify Customer ServiceFull Time Shopify Support Specialist
Primary RoleHandling customer inquiries, order issues, and refundsProviding technical support, troubleshooting store issues, and assisting with platform features
Required SkillsCustomer communication, problem-solving, basic e-commerce knowledgeTechnical troubleshooting, platform expertise, problem resolution
Work EnvironmentCustomer service centers, remote or office-basedTechnical support centers, remote or office-based
Common CertificationsCustomer service certifications, Shopify basicsTechnical support certifications, Shopify Partner or Expert credentials

While both roles involve supporting Shopify store owners, Full Time Shopify Customer Service focuses on customer interactions and order issues, whereas Full Time Shopify Support Specialist emphasizes technical troubleshooting and platform assistance. The roles often overlap but differ mainly in technical complexity and focus area.

What cities are hiring for Full Time Shopify Customer Service jobs? Cities with the most Full Time Shopify Customer Service job openings:
What are the most commonly searched types of Shopify Customer Service jobs? The most popular types of Shopify Customer Service jobs are:
What states have the most Full Time Shopify Customer Service jobs? States with the most job openings for Full Time Shopify Customer Service jobs include:
Full Time Shopify Customer Service jobs near you

Customer Service & Shopify Fulfillment Coordinator

MAP SSG

Roslyn, NY

$18.50 - $24/hr

Full-time

Re-posted yesterday

Job description

This role is responsible for managing customer communications, processing Shopify orders, coordinating fulfillment, handling returns and exchanges, and ensuring an exceptional customer experience. The ideal candidate is detail-oriented, proactive, and comfortable working in a fast-paced fashion environment.

Key Responsibilities

Customer Service

  • Respond promptly and professionally to customer inquiries via email, phone, chat, and social media.
  • Assist customers with orders, shipping updates, returns, exchanges, sizing questions, and product information.
  • Resolve customer concerns and escalations while maintaining a positive brand experience.
  • Maintain accurate records of customer interactions and resolutions.
  • Monitor customer feedback and identify opportunities to improve service and customer satisfaction.


Shopify Order Management & Fulfillment

  • Process and monitor daily Shopify orders to ensure timely and accurate fulfillment.
  • Coordinate with warehouse and fulfillment partners to ensure orders are shipped correctly and on schedule.
  • Manage order updates, cancellations, address changes, and shipping issues.
  • Generate shipping labels and fulfillment documentation as needed.
  • Track inventory availability and communicate stock concerns to management.
  • Monitor and troubleshoot fulfillment issues, delayed shipments, and carrier claims.

Returns & Exchanges

  • Process customer returns, exchanges, refunds, and store credits.
  • Inspect return requests for compliance with company policies.
  • Maintain accurate return records and reporting.
  • Work with the warehouse team to ensure returned merchandise is processed efficiently.

Administrative & Operational Support

  • Maintain product information, inventory updates, and order records within Shopify.
  • Assist with inventory counts and reconciliation.
  • Support sales events, product launches, and promotional campaigns.
  • Prepare reports related to customer service metrics, fulfillment performance, and returns.
  • Assist with additional operational projects as needed.

Qualifications

  • 2+ years of customer service, e-commerce, or order fulfillment experience.
  • Experience working with Shopify is required.
  • Strong communication and problem-solving skills.
  • Excellent attention to detail and organizational abilities.
  • Proficiency in Microsoft Office, Google Workspace, and customer service platforms.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Positive attitude and commitment to providing exceptional customer service.

Preferred Qualifications

  • Experience in apparel, fashion, or retail industries.
  • Familiarity with shipping platforms such as ShipStation, UPS, FedEx, or USPS.
  • Experience with inventory management systems and warehouse coordination.
  • Understanding of e-commerce best practices and online customer experience.