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Full Time Shopify Customer Service Jobs (NOW HIRING)

Integrate third-party services (CMS, search, analytics, personalization, payments) * Collaboration ... customer focus, and innovation

Familiarity with Shopify Storefront API / GraphQL, customer/account flows, and integrating external services. * Ecommerce UX patterns: merchandising, collections filtering, search, product discovery ...

Familiarity with Shopify Storefront API / GraphQL, customer/account flows, and integrating external services. * Ecommerce UX patterns: merchandising, collections filtering, search, product discovery ...

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Full Time Shopify Customer Service information

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$9

$18

$26

How much do full time shopify customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for full time shopify customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Full Time Shopify Customer Service vs Full Time Shopify Support Specialist?

AspectFull Time Shopify Customer ServiceFull Time Shopify Support Specialist
Primary RoleHandling customer inquiries, order issues, and refundsProviding technical support, troubleshooting store issues, and assisting with platform features
Required SkillsCustomer communication, problem-solving, basic e-commerce knowledgeTechnical troubleshooting, platform expertise, problem resolution
Work EnvironmentCustomer service centers, remote or office-basedTechnical support centers, remote or office-based
Common CertificationsCustomer service certifications, Shopify basicsTechnical support certifications, Shopify Partner or Expert credentials

While both roles involve supporting Shopify store owners, Full Time Shopify Customer Service focuses on customer interactions and order issues, whereas Full Time Shopify Support Specialist emphasizes technical troubleshooting and platform assistance. The roles often overlap but differ mainly in technical complexity and focus area.

What cities are hiring for Full Time Shopify Customer Service jobs? Cities with the most Full Time Shopify Customer Service job openings:
What are the most commonly searched types of Shopify Customer Service jobs? The most popular types of Shopify Customer Service jobs are:
What states have the most Full Time Shopify Customer Service jobs? States with the most job openings for Full Time Shopify Customer Service jobs include:
Customer Service Representative

Customer Service Representative

Sugarboo & Co

Alpharetta, GA

$15.50 - $21/hr

Full-time

Posted 3 days ago


Job description

Job Responsibilities:

  • Handle all customer service related inquires pertaining to the wholesale website and sales.

  • Oversee sales and returns for wholesale website.

  • Distribute orders for fulfillment.

  • Screen and direct a high-volume number of calls and e-mails pertaining to wholesale sales and customer service.

  • Help customers navigate the website and place orders online.

  • Provide knowledgeable answers to questions about products, pricing and availability.

  • Help resolve product returns, respond to shipping inquiries and answer order status questions.

  • Resolve shipping and credit card issues.

  • Excellent communication skills with the ability to identify and communicate issues to department personnel and find solutions for those issues.

  • Proficiency with PC, MAC and apple products.

  • Previous experience with Shopify preferred, but not required.

  • Previous experience with Lightspeed Retail preferred, but not required