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Freelance Shopify Customer Service Jobs (NOW HIRING)

FreeUp

Freelancer Jobs

Saint Petersburg, FL · On-site +1

Here are some of the most popular: * Web Development (WordPress, Full Stack, PHP, Shopify ... Customer Service freelancers * Digital Marketing freelancers * Lead Funnel Expert freelancers * SEO ...

FreeUp

Freelancer Jobs

Saint Petersburg, FL · On-site +1

Here are some of the most popular: * Web Development (WordPress, Full Stack, PHP, Shopify ... Customer Service freelancers * Digital Marketing freelancers * Lead Funnel Expert freelancers * SEO ...

Randstad

Customer Care Representative

Henderson, NV

$23.99 - $24/hr

Shopify * Customer Service * Phones Qualifications * Years of experience: 2 years * Experience level: Experienced Randstad is a world leader in matching great people with great companies. Our ...

New

FreeUp

Freelancer Jobs

Saint Petersburg, FL · On-site +1

Here are some of the most popular: * Web Development (WordPress, Full Stack, PHP, Shopify ... Customer Service freelancers * Digital Marketing freelancers * Lead Funnel Expert freelancers * SEO ...

FreeUp

Freelancer Jobs

Saint Petersburg, FL · On-site +1

Here are some of the most popular: * Web Development (WordPress, Full Stack, PHP, Shopify ... Customer Service freelancers * Digital Marketing freelancers * Lead Funnel Expert freelancers * SEO ...

Alvies

Customer Service Representative

Austin, TX · On-site

$16 - $19/hr

If you have experience with Shopify software, that is a huge plus. (put it on your resume!) This ... Everyone on our small team of full-time employees and extended team of agencies and freelancers ...

Amc Us LLC

Shopify Associate

Wellington, FL · On-site

$21/hr

... what customers see in store is reflected online Key Responsibilities Shopify Product and Data Management Upload and manage new product listings for seasonal launches Sync and maintain accuracy ...

SHENS POWER INC

Internet Sales

Hacienda Heights, CA

You must have experience with the following: - Word - Excel - Outlook - Internet Forums - Shopify - Customer Service - General knowledge of aftermarket car parts Job Duties: - Good communication ...

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How much do freelance shopify customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for freelance shopify customer service in the United States is $22.97, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $18.75 per hour, depending on experience, location, and employer.

What is the difference between Freelance Shopify Customer Service vs Freelance E-commerce Customer Support?

AspectFreelance Shopify Customer ServiceFreelance E-commerce Customer Support
CredentialsBasic customer service skills, familiarity with Shopify platformCustomer service skills, platform knowledge varies by e-commerce platform
Work EnvironmentRemote, flexible, often on Shopify storesRemote, flexible, across various e-commerce platforms
Employer & Industry UsageShopify store owners, online retail

Freelance Shopify Customer Service focuses specifically on supporting Shopify store customers, while Freelance E-commerce Customer Support covers a broader range of online stores across multiple platforms. Both roles require strong communication skills and remote work capabilities, but Shopify-specific roles demand platform familiarity.

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What cities are hiring for Freelance Shopify Customer Service jobs?

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What are the most commonly searched types of Shopify Customer Service jobs?

The most popular types of Shopify Customer Service jobs are:

What states have the most Freelance Shopify Customer Service jobs?

States with the most job openings for Freelance Shopify Customer Service jobs include:

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The top searched job categories for Freelance Shopify Customer Service jobs are:

Freelance Shopify Customer Service jobs near you
Infographic showing various Freelance Shopify Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $47,772 per year, or $23 per hour.

Shopify Customer Service Associate - Returns

DNAM Brands

Beverly Hills, CA

$20 - $25/hr

Full-time

Posted 13 days ago

Job description

DNAM Brands is a family-owned and operated company that owns and licenses a portfolio of globally recognized fashion and lifestyle brands, including Von Dutch, Ed Hardy, Valentino Orlandi, Allbirds, Badgley Mischka, and more. We are seeking an organized and detail-oriented Customer Service Associate to manage incoming customer returns across our e-commerce platforms. This position is responsible for receiving returned shipments from carriers such as UPS, USPS, and FedEx, verifying package and tracking information, inspecting returned merchandise, and accurately processing returns through platforms including Shopify, TikTok Shop and Whatnot.

The ideal candidate is dependable, comfortable working with physical shipments, and able to maintain accuracy in a fast-paced e-commerce environment.

Responsibilities
  • Receive, sort, and inspect incoming customer returns
  • Verify packages against tracking, order, and customer information
  • Process returns and update records across e-commerce platforms
  • Document and escalate damaged, missing, incorrect, or ineligible items
  • Prepare approved merchandise for restocking, transfer, or further review
  • Maintain an organized returns area and meet processing timelines
  • Coordinate with internal teams to resolve return issues and support refunds, exchanges, and inventory adjustments
  • Assist with basic returns reporting and other related duties as assigned
Qualifications
  • 1 year or more previous experience in returns processing, shipping and receiving, warehouse operations, order fulfillment, or e-commerce preferred
  • Shopify experience is preferred 
  • Familiarity with TikTok Shop, Whatnot or similar e-commerce platforms is a plus
  • Experience working with UPS, USPS, FedEx, and online carrier tracking systems preferred
  • Strong attention to detail and ability to match packages with tracking and order information
  • Moderate computer skills and comfort learning new platforms and internal systems
  • Strong organizational, time-management, and problem-solving skills
  • Ability to work independently while communicating effectively with cross-functional teams
  • Dependable, punctual, and able to work efficiently in a fast-paced environment
  • Ability to safely open, move, and organize packages and perform physical tasks associated with processing returns
  • Ability to be able to lift up to 50 pounds
$20 - $25 an hour
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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