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Freelance Shopify Customer Service Jobs (NOW HIRING)

FreeUp

Freelancer Jobs

Saint Petersburg, FL · On-site +1

Here are some of the most popular: * Web Development (WordPress, Full Stack, PHP, Shopify ... Customer Service freelancers * Digital Marketing freelancers * Lead Funnel Expert freelancers * SEO ...

FreeUp

Freelancer Jobs

Saint Petersburg, FL · Remote

Here are some of the most popular: * Web Development (WordPress, Full Stack, PHP, Shopify ... Customer Service freelancers * Digital Marketing freelancers * Lead Funnel Expert freelancers * SEO ...

FreeUp

Freelancer Jobs

Saint Petersburg, FL · On-site +1

Here are some of the most popular: * Web Development (WordPress, Full Stack, PHP, Shopify ... Customer Service freelancers * Digital Marketing freelancers * Lead Funnel Expert freelancers * SEO ...

FreeUp

Freelancer Jobs

Saint Petersburg, FL · Remote

Here are some of the most popular: * Web Development (WordPress, Full Stack, PHP, Shopify ... Customer Service freelancers * Digital Marketing freelancers * Lead Funnel Expert freelancers * SEO ...

Alvies

Customer Service Representative

Austin, TX · On-site

$16 - $19/hr

If you have experience with Shopify software, that is a huge plus. (put it on your resume!) This ... Everyone on our small team of full-time employees and extended team of agencies and freelancers ...

Amc Us LLC

Shopify Associate

Wellington, FL

$21/hr

... what customers see in store is reflected online Key Responsibilities Shopify Product and Data Management Upload and manage new product listings for seasonal launches Sync and maintain accuracy ...

SHENS POWER INC

Internet Sales

Hacienda Heights, CA · On-site

You must have experience with the following: - Word - Excel - Outlook - Internet Forums - Shopify - Customer Service - General knowledge of aftermarket car parts Job Duties: - Good communication ...

Powerflex Supply

Sales Associate

San Antonio, TX

$12.75 - $17.25/hr

... through our CRM and Shopify systems. -Follow up with prospects and existing customers to drive ... service, or ag supply strongly preferred. -Excellent communication skills and ability to build ...

Powerflex Supply

Sales Associate

San Antonio, TX · On-site

$12.75 - $17.25/hr

... through our CRM and Shopify systems. -Follow up with prospects and existing customers to drive ... service, or ag supply strongly preferred. -Excellent communication skills and ability to build ...

SHENS POWER INC

Internet Sales

Hacienda Heights, CA

You must have experience with the following: - Word - Excel - Outlook - Internet Forums - Shopify - Customer Service - General knowledge of aftermarket car parts Job Duties: - Good communication ...

Powerflex Supply

Sales Associate

San Antonio, TX · On-site

$12.75 - $17.25/hr

... through our CRM and Shopify systems. -Follow up with prospects and existing customers to drive ... service, or ag supply strongly preferred. -Excellent communication skills and ability to build ...

FreeUp

Remote Jobs

Saint Petersburg, FL · On-site +1

Here are some of the most popular: * Web Development (WordPress, Full Stack, PHP, Shopify ... Translation freelancers * Customer Service freelancers * Digital Marketing freelancers * Lead ...

ALVIES

Customer Service Representative

Austin, TX

$15.75 - $21.50/hr

Customer Service Representative Alvies is looking for a customer service representative to assist ... If you have experience with Shopify software, that is a huge plus. (Put it on your resume!) This ...

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How much do freelance shopify customer service jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for freelance shopify customer service in the United States is $22.97, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $18.75 per hour, depending on experience, location, and employer.

What is the difference between Freelance Shopify Customer Service vs Freelance E-commerce Customer Support?

AspectFreelance Shopify Customer ServiceFreelance E-commerce Customer Support
CredentialsBasic customer service skills, familiarity with Shopify platformCustomer service skills, platform knowledge varies by e-commerce platform
Work EnvironmentRemote, flexible, often on Shopify storesRemote, flexible, across various e-commerce platforms
Employer & Industry UsageShopify store owners, online retail

Freelance Shopify Customer Service focuses specifically on supporting Shopify store customers, while Freelance E-commerce Customer Support covers a broader range of online stores across multiple platforms. Both roles require strong communication skills and remote work capabilities, but Shopify-specific roles demand platform familiarity.

More about Freelance Shopify Customer Service jobs
What cities are hiring for Freelance Shopify Customer Service jobs? Cities with the most Freelance Shopify Customer Service job openings:
What are the most commonly searched types of Shopify Customer Service jobs? The most popular types of Shopify Customer Service jobs are:
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What job categories do people searching Freelance Shopify Customer Service jobs look for? The top searched job categories for Freelance Shopify Customer Service jobs are:
Freelance Shopify Customer Service jobs near you

Customer Service & Shopify Fulfillment Coordinator

MAP SSG

Roslyn, NY

$18.50 - $24/hr

Full-time

Posted yesterday

Job description

This role is responsible for managing customer communications, processing Shopify orders, coordinating fulfillment, handling returns and exchanges, and ensuring an exceptional customer experience. The ideal candidate is detail-oriented, proactive, and comfortable working in a fast-paced fashion environment.

Key Responsibilities

Customer Service

  • Respond promptly and professionally to customer inquiries via email, phone, chat, and social media.
  • Assist customers with orders, shipping updates, returns, exchanges, sizing questions, and product information.
  • Resolve customer concerns and escalations while maintaining a positive brand experience.
  • Maintain accurate records of customer interactions and resolutions.
  • Monitor customer feedback and identify opportunities to improve service and customer satisfaction.


Shopify Order Management & Fulfillment

  • Process and monitor daily Shopify orders to ensure timely and accurate fulfillment.
  • Coordinate with warehouse and fulfillment partners to ensure orders are shipped correctly and on schedule.
  • Manage order updates, cancellations, address changes, and shipping issues.
  • Generate shipping labels and fulfillment documentation as needed.
  • Track inventory availability and communicate stock concerns to management.
  • Monitor and troubleshoot fulfillment issues, delayed shipments, and carrier claims.

Returns & Exchanges

  • Process customer returns, exchanges, refunds, and store credits.
  • Inspect return requests for compliance with company policies.
  • Maintain accurate return records and reporting.
  • Work with the warehouse team to ensure returned merchandise is processed efficiently.

Administrative & Operational Support

  • Maintain product information, inventory updates, and order records within Shopify.
  • Assist with inventory counts and reconciliation.
  • Support sales events, product launches, and promotional campaigns.
  • Prepare reports related to customer service metrics, fulfillment performance, and returns.
  • Assist with additional operational projects as needed.

Qualifications

  • 2+ years of customer service, e-commerce, or order fulfillment experience.
  • Experience working with Shopify is required.
  • Strong communication and problem-solving skills.
  • Excellent attention to detail and organizational abilities.
  • Proficiency in Microsoft Office, Google Workspace, and customer service platforms.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Positive attitude and commitment to providing exceptional customer service.

Preferred Qualifications

  • Experience in apparel, fashion, or retail industries.
  • Familiarity with shipping platforms such as ShipStation, UPS, FedEx, or USPS.
  • Experience with inventory management systems and warehouse coordination.
  • Understanding of e-commerce best practices and online customer experience.


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