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Freelance Shopify Customer Service Jobs (NOW HIRING)

Medium

Director of E-commerce

Beverly Hills, CA · On-site

$180 - $280/hr

... Service * Continuously optimize customer journeys across desktop, mobile, and emerging commerce channels Technology & Digital Innovation * Own the Shopify Plus technology roadmap and overall e ...

Formlabs

Senior Shopify Engineer

Somerville, MA · On-site

$133K - $176K/yr

... CRM, and Marketing. The role involves building new features, facilitating integrations, and ... self-service capabilities. • Collaborate and drive enterprise integrations between Shopify ...

ALVIES

Customer Service Representative

Austin, TX · On-site

$15.75 - $21.50/hr

Customer Service Representative Alvies is looking for a customer service representative to assist ... If you have experience with Shopify software, that is a huge plus. (Put it on your resume!) This ...

Formlabs

Senior Shopify Engineer

Somerville, MA · On-site

$133K - $176K/yr

They are seeking a Senior Shopify Engineer to design, enhance, and maintain applications across eCommerce, CRM, Marketing, and Sales/Service, ensuring performance and scalability while collaborating ...

Formlabs

Senior Shopify Engineer

Somerville, MA · On-site

$133K - $176K/yr

As a Senior Shopify Engineer at Formlabs, you will play a crucial role in designing, enhancing, and maintaining applications in our digital landscape: eCommerce, CRM, Marketing, and Sales/Service.

Formlabs

Senior Shopify Engineer

Somerville, MA · On-site

$133K - $176K/yr

They are seeking a Senior Shopify Engineer to design, enhance, and maintain applications in their digital landscape, focusing on eCommerce, CRM, Marketing, and Sales/Service. Responsibilities : • ...

Lids

Senior Front-End Engineer

Indianapolis, IN · On-site

$117K - $161K/yr

This role will lead customer-facing storefront development and build and support integrations among Shopify, enterprise applications, third-party services, and internal platforms. The ideal candidate ...

New

20four7VA

Customer Service Virtual Assistant

Fluency in Shopify and Gorgias is an absolute must for this role. Candidates who do not have ... Follow established customer service procedures, policies, and response guidelines. * Ensure all ...

New

Step2

Customer Service Representative

Streetsboro, OH · On-site

$15 - $20.25/hr

Customer Service Representative The Step2 Company is the largest American manufacturer of preschool ... Enters orders via Shopify * Researches open orders to determine why an order hasn't shipped, etc.

Charlotte Tilbury

Freelance Brand Expert

Salem, NH · On-site

As a member of the Charlotte Tilbury Freelance Brand Expert team you will need strong artistry, sales and service talents. You will be teaching customers Charlotte's secrets of artistry learnt in ...

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All JobsShopify Customer Service JobsFreelance Shopify Customer Service Jobs

Freelance Shopify Customer Service information

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How much do freelance shopify customer service jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for freelance shopify customer service in the United States is $22.97, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $18.75 per hour, depending on experience, location, and employer.

What is the difference between Freelance Shopify Customer Service vs Freelance E-commerce Customer Support?

AspectFreelance Shopify Customer ServiceFreelance E-commerce Customer Support
CredentialsBasic customer service skills, familiarity with Shopify platformCustomer service skills, platform knowledge varies by e-commerce platform
Work EnvironmentRemote, flexible, often on Shopify storesRemote, flexible, across various e-commerce platforms
Employer & Industry UsageShopify store owners, online retail

Freelance Shopify Customer Service focuses specifically on supporting Shopify store customers, while Freelance E-commerce Customer Support covers a broader range of online stores across multiple platforms. Both roles require strong communication skills and remote work capabilities, but Shopify-specific roles demand platform familiarity.

More about Freelance Shopify Customer Service jobs

What cities are hiring for Freelance Shopify Customer Service jobs?

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What are the most commonly searched types of Shopify Customer Service jobs?

The most popular types of Shopify Customer Service jobs are:

What states have the most Freelance Shopify Customer Service jobs?

States with the most job openings for Freelance Shopify Customer Service jobs include:

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The top searched job categories for Freelance Shopify Customer Service jobs are:

Freelance Shopify Customer Service jobs near you
Infographic showing various Freelance Shopify Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,772 per year, or $23 per hour.

Customer Service Associate

NO LIVE BAIT NEEDED

Fort Lauderdale, FL • On-site

$13.75 - $19/hr

Full-time

Re-posted 5 days ago

Job description

The Customer Service Associate ensures efficient order processing and maintaining strong customer relations while also performing warehouse duties. 

The Customer Service Associate is responsible for ensuring great customer experience to our customers and stores. This role is expected to also perform warehousing responsibilities including picking, organizing, and staging customer pickups.


 Primary Job Responsibilities

  • Manage the daily operation of a wholesale/distribution branch and ensure orders are efficiently received, filled, and shipped
  • Monitor and improve customer service by resolving inquiries quickly and accurately 
  • Ensure smooth order processing, shipping and returns while maintaining service excellence 
  • Handle escalated customer issues and complaints, providing guidance and support to the team in resolving complex or sensitive situations 
  • Track key performance indicators (KPIs) such as resolution time, first contact resolution, and customer satisfaction, and implement strategies to improve performance
 
Required Experience and Skills

  • Understanding of Shopify Integration:
  • Understanding how Shopify integrates with Gorgias and Management Systems (WMS) to sync inventory and order data.
  • Streamlining order fulfillment processes, including automated picking, packing, and shipping.
  • Utilizing Shopify's and Gorgias features for order management, fulfillment automation and returns
  • Sales experience
  • Customer Service Experience
  • Ability to lift 50 lbs.
  • Ability to stand on feet for the majority of an 8 hour day
  • Ability to work in a fast-paced environment
  • Proficiency in Microsoft 365 suite
Preferred but not Required Experience and Skills

  • Distribution and/or wholesale experience
  • Forklift experience
  • Experience working in a warehouse
  • Experience using RF Scanners, Shipstation, Skuvault