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Assistant Shopify Customer Service Jobs (NOW HIRING)

Grinteq

Shopify Developer

Manhattan, NY · On-site

$40/hr

Creating dedicated functionalities in JS that meet the business needs of customers. * Delivering ... Working on a Cloud environment with Cloud-native services. Qualifications and skills * 3 years of ...

Vuori, Inc

Customer Service Agent

Carlsbad, CA

$19 - $23/hr

Work alongside the Supervisor to assist with additional tasks as needed. * Participate in team ... Bonus points for experience with Kustomer, Shopify, FullCircle, or Warehouse Operating Systems.

Ever Fresh Fruit

Customer Service Representative

Boring, OR · On-site

$16.50 - $22.25/hr

Monday through Friday * Dedicated Employee Development Team to assist with career growth ... Familiarity with Shopify or other e-commerce platforms * Experience supporting B2B customer ...

Micro Auto Paint & Supplies, Inc.

Be Seen First

Customer Service Representative

Highland Park, MI · On-site

$17/hr

Responsibilities: · Provide customer service by phone, email, and eBay online chat. · Assist ... BigCommerce, Shopify, or similar platforms is highly desirable. · Strong computer skills ...

Vego Garden

Customer Service Representative

Tomball, TX · On-site

$17/hr

Leverage strong digital literacy abilities to operate our digital platforms (Shopify, Freshdesk ... * Assist customers with updated documentation regarding orders and refunds. * Provide expert ...

Remote VA

Technical Customer Service Representative

Technical Customer Service Agent We are seeking a highly skilled and tech-savvy Technical Customer ... Utilize tools such as Shopify, Recharge, Rebuy, and Gorgias CRM to manage customer inquiries and ...

Shop Harbour

Customer Service Representative

Phoenix, AZ · On-site

$27/hr

As a Customer Service Agent, you'll be part of Harbour's dedicated Customer Experience team ... Proficiency with NetSuite, Hiver, and Shopify (or similar systems). * Excellent attention to detail ...

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Assistant Shopify Customer Service information

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How much do assistant shopify customer service jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for assistant shopify customer service in the United States is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.84 per hour, depending on experience, location, and employer.

How does an Assistant Shopify Customer Service representative typically collaborate with other departments to resolve customer issues?

As an Assistant Shopify Customer Service representative, you will frequently work with teams such as fulfillment, inventory management, and technical support to address and resolve customer concerns. For instance, if a customer reports a shipping issue, you may need to coordinate with the warehouse or logistics team. Similarly, for technical problems with a Shopify storefront, you might escalate tickets to IT or development teams. Effective communication and teamwork are essential, as you act as a liaison to ensure customers receive timely and accurate solutions.

What is the difference between Assistant Shopify Customer Service vs Shopify Customer Support Specialist?

AspectAssistant Shopify Customer ServiceShopify Customer Support Specialist
CredentialsHigh school diploma or equivalent; basic familiarity with ShopifySimilar; often requires experience with Shopify platforms
Work EnvironmentOnline, remote customer service teamsOnline, remote support teams, sometimes in call centers
Industry UsageRetail, e-commerce stores using ShopifySame; e-commerce businesses on Shopify platform
Search & Comparison IntentYes; often compared for entry-level support rolesYes; more specialized support roles in Shopify

Both roles involve assisting Shopify store customers, but the Assistant Shopify Customer Service typically handles basic inquiries and support tasks, while the Shopify Customer Support Specialist may handle more complex issues and technical support. The roles are similar in credentials and work environment, often overlapping in e-commerce settings.

What are the key skills and qualifications needed to thrive as an Assistant Shopify Customer Service representative, and why are they important?

To thrive as an Assistant Shopify Customer Service representative, you need a strong understanding of e-commerce processes, Shopify platform experience, and customer support expertise, often backed by prior service roles or relevant training. Familiarity with customer relationship management (CRM) systems, helpdesk tools like Zendesk, and basic troubleshooting of Shopify apps is typically required. Strong communication, patience, problem-solving, and a customer-first attitude are essential soft skills for this position. These abilities ensure timely and effective resolution of customer issues, contributing to customer satisfaction and business success.

What are Assistant Shopify Customer Service representatives?

Assistant Shopify Customer Service representatives are professionals who support customers using Shopify, an e-commerce platform. They assist customers with account setup, troubleshooting, order management, payment issues, and general inquiries via email, chat, or phone. Their goal is to ensure a positive customer experience and help merchants resolve any problems quickly. They may also provide guidance on Shopify features and best practices. Good communication skills and familiarity with the Shopify platform are essential for this role.
More about Assistant Shopify Customer Service jobs
What cities are hiring for Assistant Shopify Customer Service jobs? Cities with the most Assistant Shopify Customer Service job openings:
What are the most commonly searched types of Shopify Customer Service jobs? The most popular types of Shopify Customer Service jobs are:
What states have the most Assistant Shopify Customer Service jobs? States with the most job openings for Assistant Shopify Customer Service jobs include:
What job categories do people searching Assistant Shopify Customer Service jobs look for? The top searched job categories for Assistant Shopify Customer Service jobs are:
Assistant Shopify Customer Service jobs near you
Infographic showing various Assistant Shopify Customer Service job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 96% Full Time, and 3% Temporary. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $41,651 per year, or $20 per hour.
Shopify Architect/Lead Developer

Shopify Architect/Lead Developer

rightpoint

Boston, MA • On-site, Remote

Full-time

Retirement, PTO

Posted 27 days ago

Job description

Description
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.
This posting is for a position within the Experience unit at Genpact. Experience is Genpact's capability for designing and improving the platforms, interactions and journeys employees and customers use every day. With deep expertise across leading platforms like Adobe, Microsoft, Sitecore, and Optimizely, we unite strategy, human-centered design, engineering and AI inside core enterprise systems so experiences don't just look better, they perform better, drive adoption and turn advanced technology into measurable business outcomes at scale.
Our Commitment to You
No matter who you are, where you come from, who you love, what you believe, or what you get excited about, we bring people together to make phenomenal work. That's what makes us Genpact!
We are seeking an experienced Shopify Architect/Lead Developer with deep expertise in Shopify Hydrogen to lead the development of modern, high-performance, headless commerce experiences. This role blends hands-on development with technical leadership, architecture decisions, and cross-functional collaboration.
You will own the Shopify frontend architecture, guide best practices, mentor developers, and partner closely with product, design, and backend teams to deliver scalable, conversion-focused storefronts. You will work directly with client stakeholders.
This role will be working very closely with our offshore team in India. We are focusing on candidates that reside in EST and possibly CST time zones. If you are not in these time zones, you will be required to work EST hours.
What You'll Do and The Impact You'll Make:
  • Technical Leadership
    • Lead the architecture and implementation of Shopify Hydrogen storefronts
    • Define frontend standards, patterns, and best practices for headless Shopify
    • Make architectural decisions around performance, scalability, and maintainability
    • Review code and mentor developers through PRs, pairing, and technical guidance
    • Lead sprint planning and execution: scope work, estimate effort, and ensure on-time delivery
  • Development
    • Build and maintain Hydrogen storefronts using React, TypeScript, and Vite
    • Implement Shopify Storefront API and Admin API integrations
    • Implement Shopify Storefront API integrations in Hydrogen and partner with backend/middleware services that integrate with the Shopify Admin API and webhooks
    • Design, build, and deploy custom Shopify Functions (discounts, cart/checkout validations, delivery customization), including local testing and rollout strategies
    • Develop custom components, routes, and server-side logic
    • Optimize storefront performance (LCP, CLS, TTFB, caching, streaming SSR)
    • Integrate third-party services (CMS, search, analytics, personalization, payments)

  • Collaboration

    • Partner with UX/UI designers to translate designs into performant UI
    • Work with backend, marketing, and product teams on roadmap planning
    • Provide technical input during discovery and estimation phases
    • Support releases, QA, and production troubleshooting

What We'd Love to See
  • Shopify & Headless Experience
    • 5+ years of professional frontend or full-stack development experience
    • 2+ years of Shopify development experience
    • Hands-on experience with Shopify Hydrogen in production
    • Strong understanding of headless commerce architectures
    • Experience with Shopify Storefront API, metafields, and custom data models, plus secure Admin API + webhook integrations via backend/middleware services

  • Frontend & Platform Skills
      • Expert knowledge of React and TypeScript
      • Strong experience with SSR, streaming, and modern web performance
      • Familiarity with Oxygen runtime and edge deployment concepts
      • Solid understanding of GraphQL
      • Experience with modern tooling (Vite, ESLint, Prettier, CI/CD)

  • Leadership & Communication
        • Experience leading or mentoring other developers
        • Ability to clearly explain technical concepts to non-technical stakeholders
        • Strong ownership mindset and attention to detail

Cool extras we'd like to see
    • Experience migrating Liquid themes to Hydrogen
    • Knowledge of Shopify Plus features and workflows
    • Experience with CMS integrations (Sanity, Contentful, Builder.io, etc.)
    • Familiarity with analytics and experimentation tools
    • Prior eCommerce performance optimization at scale

What Success Looks Like
  • A fast, stable, and maintainable Hydrogen storefront in production
  • Clear architectural direction and coding standards adopted by the team
  • Improved performance metrics and conversion rates
  • Developers supported and upskilled through strong technical leadership

Why Genpact?
  • Flexible PTO - If you need a day off or an extended vacation, take the time!
  • Hybrid work environment: Casual and open office or Remote...You choose!
  • Great insurance coverage (Multiple Options) and flexible spending accounts
  • 401K with Company Matching
  • Monthly Work from Home Stipend
  • Continuous Training, Certifications, and Learning Opportunities

The approximate annual base compensation range for this position is $100,000 to $165,000. The actual offer, reflecting the total compensation package plus benefits, will be determined by several factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity.
EEO Statement
Genpact, is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation

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