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Assistant Shopify Customer Service Jobs (NOW HIRING)

Rightpoint

Integrate third-party services (CMS, search, analytics, personalization, payments) * Collaboration ... customer focus, and innovation

Vuori, Inc

Customer Service Agent

Carlsbad, CA · On-site

$19 - $23/hr

Work alongside the Supervisor to assist with additional tasks as needed. * Participate in team ... Bonus points for experience with Kustomer, Shopify, FullCircle, or Warehouse Operating Systems.

Vuori, Inc

Customer Service Agent

Carlsbad, CA · On-site

$19 - $23/hr

Work alongside the Supervisor to assist with additional tasks as needed. * Participate in team ... Bonus points for experience with Kustomer, Shopify, FullCircle, or Warehouse Operating Systems.

Shop Harbour

Customer Service Representative

Phoenix, AZ · On-site

$25/hr

As a Customer Service Agent, you'll be part of Harbour's dedicated Customer Experience team ... Proficiency with NetSuite, Hiver, and Shopify (or similar systems). * Excellent attention to detail ...

Shop Harbour

Customer Service Representative

Phoenix, AZ · On-site

$25/hr

As a Customer Service Agent, you'll be part of Harbour's dedicated Customer Experience team ... Proficiency with NetSuite, Hiver, and Shopify (or similar systems). * Excellent attention to detail ...

Shop Harbour

Customer Service Representative

Phoenix, AZ · On-site

$27/hr

As a Customer Service Agent, you'll be part of Harbour's dedicated Customer Experience team ... Proficiency with NetSuite, Hiver, and Shopify (or similar systems). * Excellent attention to detail ...

Jayakas

E-Commerce Customer Service Specialist

High Point, NC · On-site

$15.25 - $20/hr

... . * Assist customers with product selection, wood species options, sizes, dimensions, finishes ... Experience with platforms such as Shopify, BigCommerce, Finale Inventory, HubSpot, or Zoho CRM. * ...

Bingltd

E-Commerce Customer Service Specialist

High Point, NC · On-site

$15.25 - $20/hr

... . * Assist customers with product selection, wood species options, sizes, dimensions, finishes ... Experience with platforms such as Shopify, BigCommerce, Finale Inventory, HubSpot, or Zoho CRM. * ...

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All JobsShopify Customer Service JobsAssistant Shopify Customer Service Jobs

Assistant Shopify Customer Service information

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How much do assistant shopify customer service jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for assistant shopify customer service in the United States is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.84 per hour, depending on experience, location, and employer.

How does an Assistant Shopify Customer Service typically collaborate with other departments to resolve customer issues?

As an Assistant Shopify Customer Service representative, you will frequently work with teams such as fulfillment, inventory management, and technical support to address and resolve customer concerns. For instance, if a customer reports a shipping issue, you may need to coordinate with the warehouse or logistics team. Similarly, for technical problems with a Shopify storefront, you might escalate tickets to IT or development teams. Effective communication and teamwork are essential, as you act as a liaison to ensure customers receive timely and accurate solutions.

What is the difference between Assistant Shopify Customer Service vs Shopify Customer Support Specialist?

AspectAssistant Shopify Customer ServiceShopify Customer Support Specialist
CredentialsHigh school diploma or equivalent; basic familiarity with ShopifySimilar; often requires experience with Shopify platforms
Work EnvironmentOnline, remote customer service teamsOnline, remote support teams, sometimes in call centers
Industry UsageRetail, e-commerce stores using ShopifySame; e-commerce businesses on Shopify platform
Search & Comparison IntentYes; often compared for entry-level support rolesYes; more specialized support roles in Shopify

Both roles involve assisting Shopify store customers, but the Assistant Shopify Customer Service typically handles basic inquiries and support tasks, while the Shopify Customer Support Specialist may handle more complex issues and technical support. The roles are similar in credentials and work environment, often overlapping in e-commerce settings.

What are the key skills and qualifications needed to thrive as an Assistant Shopify Customer Service?

To thrive as an Assistant Shopify Customer Service representative, you need a strong understanding of e-commerce processes, Shopify platform experience, and customer support expertise, often backed by prior service roles or relevant training. Familiarity with customer relationship management (CRM) systems, helpdesk tools like Zendesk, and basic troubleshooting of Shopify apps is typically required. Strong communication, patience, problem-solving, and a customer-first attitude are essential soft skills for this position. These abilities ensure timely and effective resolution of customer issues, contributing to customer satisfaction and business success.

What is an Assistant Shopify Customer Service?

Assistant Shopify Customer Service representatives are professionals who support customers using Shopify, an e-commerce platform. They assist customers with account setup, troubleshooting, order management, payment issues, and general inquiries via email, chat, or phone. Their goal is to ensure a positive customer experience and help merchants resolve any problems quickly. They may also provide guidance on Shopify features and best practices. Good communication skills and familiarity with the Shopify platform are essential for this role.
More about Assistant Shopify Customer Service jobs
What cities are hiring for Assistant Shopify Customer Service jobs? Cities with the most Assistant Shopify Customer Service job openings:
What are the most commonly searched types of Shopify Customer Service jobs? The most popular types of Shopify Customer Service jobs are:
What states have the most Assistant Shopify Customer Service jobs? States with the most job openings for Assistant Shopify Customer Service jobs include:
What job categories do people searching Assistant Shopify Customer Service jobs look for? The top searched job categories for Assistant Shopify Customer Service jobs are:
Assistant Shopify Customer Service jobs near you
Infographic showing various Assistant Shopify Customer Service job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $41,651 per year, or $20 per hour.

Customer Service Representative

Luckyscent Inc

Burbank, CA • On-site

$26/hr

Full-time

Posted 2 days ago

New

Job description

About Lucky Scent
Lucky Scent is the leading destination for niche and luxury fragrances, offering one of the world's most curated selections of independent perfume brands. Through luckyscent.com and our Scent Bar retail locations, we help customers discover unique fragrances through exceptional service, expert guidance, and an unparalleled shopping experience.
We're looking for a Customer Service Representative who is passionate about delivering outstanding customer experiences and enjoys helping customers navigate the world of niche fragrance.
Position Summary
The Customer Service Representative is responsible for providing exceptional support to customers across multiple communication channels, including email, phone, chat, and social messaging. This role serves as a key point of contact for our e-commerce customers, helping resolve order issues, answer product questions, coordinate with fulfillment and retail teams, and ensure every customer interaction reflects the premium service standards of Luckyscent and Scent Bar.
This position is primarily focused on supporting our growing e-commerce business while collaborating closely with Operations, Retail, Marketing, and Finance to ensure a seamless customer experience.
Key Responsibilities
Customer Support
  • Respond to customer inquiries via email, phone, live chat, and other communication channels
  • Provide knowledgeable recommendations on fragrances, samples, and products
  • Resolve order issues including shipping delays, returns, exchanges, damaged packages, and delivery questions
  • Process refunds, replacements, cancellations, and order modifications within company guidelines
  • Maintain a professional, empathetic, and solution-oriented approach during every customer interaction
  • Meet established service level expectations for response time and customer satisfaction

Order Management
  • Review and manage customer orders for accuracy
  • Coordinate with warehouse and fulfillment teams to resolve shipping or inventory issues
  • Assist customers with order tracking and delivery concerns
  • Escalate complex issues appropriately while maintaining customer communication
  • Monitor backorders and communicate proactive updates to customers

Product & Brand Expertise
  • Develop a strong understanding of niche fragrance brands and product assortment
  • Help customers discover fragrances based on their preferences and previous purchases
  • Stay current on new product launches, discontinued items, promotions, and brand stories
  • Educate customers on sampling, fragrance concentration, ingredients, and product care

Cross-Functional Collaboration
  • Partner with Fulfillment and Operations to resolve shipping and inventory issues
  • Work closely with Retail teams to coordinate customer pickups and in-store support
  • Collaborate with Marketing regarding promotions, loyalty initiatives, and customer communications
  • Support Finance by assisting with payment questions, refund reconciliation, and chargeback documentation
  • Identify recurring customer issues and recommend process improvements

Continuous Improvement
  • Document customer interactions accurately within order management systems
  • Identify trends in customer inquiries and recommend improvements to processes and FAQs
  • Assist with testing website functionality and reporting customer-facing issues
  • Contribute to improving the overall customer experience through feedback and process enhancements

Qualifications
Required
  • 2+ years of customer service experience, preferably in e-commerce or retail
  • Excellent written and verbal communication skills
  • Strong attention to detail and organizational skills
  • Ability to multitask in a fast-paced environment
  • Comfortable learning multiple software systems
  • Professional, positive, and customer-first attitude
  • Strong problem-solving abilities
  • Proficiency in Microsoft Office or Google Workspace

Preferred
  • Experience with Shopify, Gorgias, Zendesk, Tiktok shop, or similar customer support platforms
  • Experience working with order management or ERP systems
  • Retail or luxury goods experience
  • Passion for fragrance, beauty, skincare, or luxury products
  • Experience supporting high-volume e-commerce businesses

Physical Requirements
  • Ability to work primarily at a computer throughout the day
  • Occasional lifting up to 20 pounds
  • Ability to work in-office several days per week

Work Schedule
  • 5 days per week, including either Saturday or Sunday coverage
  • Occasional weekend or holiday coverage during peak retail periods

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