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Assistant Shopify Customer Service Jobs (NOW HIRING)

Wooltari

Customer Service Representative

Carson, CA · On-site

$20 - $24/hr

Order Management: Assist customers with orders, shipping, tracking, returns, exchanges, refunds ... Experience with Shopify, Gorgias, or other customer service platforms * Experience handling order ...

New

Robert Half

Customer Service Representative

Reno, NV · On-site

$17 - $19/hr

We are looking for a Customer Service Representative to join a fast-paced team. This contract ... NetSuite, Shopify, or similar order management platforms is preferred. • Ability to work ...

Adecco

Seasonal Customer Service

Summit, NJ

$20/hr

Provide exceptional "white glove" customer service via phone, email, and chat. * Assist customers ... Experience with Zendesk, Shopify, or similar CRM systems is a plus. * Able to multitask in a fast ...

New

Goldenhqcorp

Customer Service Assistant

Washington, DC

$3.7K - $4.4K/hr

Job Summary We are looking for a reliable and customer-oriented Customer Service Assistant to support daily customer interactions and help deliver an outstanding service experience. This role is ...

Pro Systems Inc

Assistant/ Customer Service

Van Nuys, CA · On-site

$23/hr

Job Title Customer Service & Service Manager Assistant Company Pro Systems Inc. Location VAn Nuys CA Job Type Full-time Schedule * Monday to Friday * 7:30 AM - 4:00 PM Pro Systems Inc. is seeking a ...

Pro Systems Inc

Assistant/ Customer Service

Van Nuys, CA · On-site

$23/hr

Job Title Customer Service & Service Manager Assistant Company Pro Systems Inc. Location VAn Nuys CA Job Type Full-time Schedule * Monday to Friday * 7:30 AM - 4:00 PM Pro Systems Inc. is seeking a ...

Talent Haven HR

Customer Service Assistant

Dayton, OH · On-site

$16.75 - $23/hr

Job Summary We are seeking a friendly and dependable Customer Service Assistant to support daily customer interactions and help deliver exceptional service experiences. This position is ideal for ...

Surib

Customer Service Assistant

Dayton, OH · On-site

$3.7K - $4.5K/hr

Job Summary We are seeking a friendly and dependable Customer Service Assistant to support daily customer interactions and help deliver exceptional service experiences. This role is ideal for ...

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Assistant Shopify Customer Service information

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How much do assistant shopify customer service jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for assistant shopify customer service in the United States is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.84 per hour, depending on experience, location, and employer.

How does an Assistant Shopify Customer Service representative typically collaborate with other departments to resolve customer issues?

As an Assistant Shopify Customer Service representative, you will frequently work with teams such as fulfillment, inventory management, and technical support to address and resolve customer concerns. For instance, if a customer reports a shipping issue, you may need to coordinate with the warehouse or logistics team. Similarly, for technical problems with a Shopify storefront, you might escalate tickets to IT or development teams. Effective communication and teamwork are essential, as you act as a liaison to ensure customers receive timely and accurate solutions.

What is the difference between Assistant Shopify Customer Service vs Shopify Customer Support Specialist?

AspectAssistant Shopify Customer ServiceShopify Customer Support Specialist
CredentialsHigh school diploma or equivalent; basic familiarity with ShopifySimilar; often requires experience with Shopify platforms
Work EnvironmentOnline, remote customer service teamsOnline, remote support teams, sometimes in call centers
Industry UsageRetail, e-commerce stores using ShopifySame; e-commerce businesses on Shopify platform
Search & Comparison IntentYes; often compared for entry-level support rolesYes; more specialized support roles in Shopify

Both roles involve assisting Shopify store customers, but the Assistant Shopify Customer Service typically handles basic inquiries and support tasks, while the Shopify Customer Support Specialist may handle more complex issues and technical support. The roles are similar in credentials and work environment, often overlapping in e-commerce settings.

What are the key skills and qualifications needed to thrive as an Assistant Shopify Customer Service representative, and why are they important?

To thrive as an Assistant Shopify Customer Service representative, you need a strong understanding of e-commerce processes, Shopify platform experience, and customer support expertise, often backed by prior service roles or relevant training. Familiarity with customer relationship management (CRM) systems, helpdesk tools like Zendesk, and basic troubleshooting of Shopify apps is typically required. Strong communication, patience, problem-solving, and a customer-first attitude are essential soft skills for this position. These abilities ensure timely and effective resolution of customer issues, contributing to customer satisfaction and business success.

What are Assistant Shopify Customer Service representatives?

Assistant Shopify Customer Service representatives are professionals who support customers using Shopify, an e-commerce platform. They assist customers with account setup, troubleshooting, order management, payment issues, and general inquiries via email, chat, or phone. Their goal is to ensure a positive customer experience and help merchants resolve any problems quickly. They may also provide guidance on Shopify features and best practices. Good communication skills and familiarity with the Shopify platform are essential for this role.
More about Assistant Shopify Customer Service jobs
What cities are hiring for Assistant Shopify Customer Service jobs? Cities with the most Assistant Shopify Customer Service job openings:
What are the most commonly searched types of Shopify Customer Service jobs? The most popular types of Shopify Customer Service jobs are:
What states have the most Assistant Shopify Customer Service jobs? States with the most job openings for Assistant Shopify Customer Service jobs include:
What job categories do people searching Assistant Shopify Customer Service jobs look for? The top searched job categories for Assistant Shopify Customer Service jobs are:
Assistant Shopify Customer Service jobs near you
Infographic showing various Assistant Shopify Customer Service job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $41,651 per year, or $20 per hour.

Customer Service Representative

Wooltari

Carson, CA • On-site

$20 - $24/hr

Other

Medical, Dental, Vision, Life, PTO

Posted 5 days ago

New

Job description

About Wooltari USA Inc.

Wooltari USA Inc. is a fast-growing e-commerce company delivering premium Korean food and lifestyle products across the United States. Headquartered in Carson, CA, with an additional fulfillment center in Pennsylvania, we ship over 1,000 refrigerated, frozen, and shelf-stable products nationwide.


Customer Service Representative

Wooltari is seeking a customer-focused Customer Service Representative to deliver exceptional support across our growing e-commerce business.


This role serves as a primary point of contact for our customers, ensuring a seamless shopping experience from order placement through post-purchase support. The ideal candidate is an excellent communicator who enjoys solving problems, thrives in a fast-paced environment, and is passionate about delivering outstanding customer service.


Responsibilities

  • Customer Support: Provide exceptional customer service through email, phone, live chat, and other communication channels. Respond to customer inquiries professionally, accurately, and promptly.
  • Order Management: Assist customers with orders, shipping, tracking, returns, exchanges, refunds, and general product inquiries while ensuring a positive customer experience.
  • Issue Resolution: Resolve customer concerns efficiently by identifying solutions, coordinating with internal teams, and following issues through to completion.
  • Customer Experience: Process refunds, exchanges, reshipments, and other service requests while maintaining a high level of customer satisfaction. Monitor customer feedback and identify opportunities to improve the overall customer experience.
  • Cross-Functional Collaboration: Work closely with fulfillment, operations, merchandising, and other internal teams to ensure timely issue resolution and accurate communication with customers.


Qualifications

  • Bilingual in Korean and English (Required)
  • Previous customer service experience preferred
  • Excellent verbal and written communication skills
  • Strong problem-solving, organizational, and multitasking abilities
  • Detail-oriented, dependable, and customer-focused
  • Ability to work efficiently in a fast-paced e-commerce environment


Preferred Qualifications

  • Experience supporting customers in an e-commerce environment
  • Experience with Shopify, Gorgias, or other customer service platforms
  • Experience handling order management, returns, exchanges, and refund processes
  • Demonstrated ability to maintain a positive customer experience while managing multiple priorities


Benefits

  • Competitive Hourly Pay $20.00 — $24.00 per hour (Based on Experience)
  • Full-Time Position
  • Hours: 8:00am-4:30pm
  • Medical, Dental, Vision & Life Insurance (65% Employer-Paid)
  • Paid Time Off (PTO)
  • Paid Holidays
  • Paid Sick Leave
  • Company-Provided Lunch
  • Employee Discount


[TO APPLY]

Apply directly through LinkedIn OR

📧 Email resume to apply@wooltariusa.com

Subject Line: Customer Service Representative


Recruitment Process

  • 1st Stage: Resume/Application Screening
  • 2nd Stage: First Interview (Virtual)
  • 3rd Stage: Second Interview (In-person: Carson, CA)
  • Final Stage: Offer & Pay Negotiation

Note: Only candidates who pass the initial resume/application screening will receive an individual notification.


Wooltari USA Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to providing an inclusive workplace for all employees. All applicants must be legally authorized to work in the United States. Wooltari provides reasonable accommodations for applicants with disabilities. Employment with Wooltari USA Inc. is at-will, and this job posting does not constitute a contract or guarantee of employment.

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