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Assistant Shopify Customer Service Jobs (NOW HIRING)

Grinteq

Shopify Developer

Manhattan, NY · On-site

Creating dedicated functionalities in JS that meet the business needs of customers. * Delivering ... Working on a Cloud environment with Cloud-native services. Qualifications and skills * 3 years of ...

Vuori, Inc

Customer Service Agent

Carlsbad, CA · On-site

Work alongside the Supervisor to assist with additional tasks as needed. * Participate in team ... Bonus points for experience with Kustomer, Shopify, FullCircle, or Warehouse Operating Systems.

Lever Demo 2

Customer Service Representative

Arlington, TX · On-site

$14.50 - $19.50/hr

... org, Shopify, and Netflix. We're looking for someone who is highly-motivated and relentless in ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

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How much do assistant shopify customer service jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for assistant shopify customer service in the United States is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.84 per hour, depending on experience, location, and employer.

How does an Assistant Shopify Customer Service representative typically collaborate with other departments to resolve customer issues?

As an Assistant Shopify Customer Service representative, you will frequently work with teams such as fulfillment, inventory management, and technical support to address and resolve customer concerns. For instance, if a customer reports a shipping issue, you may need to coordinate with the warehouse or logistics team. Similarly, for technical problems with a Shopify storefront, you might escalate tickets to IT or development teams. Effective communication and teamwork are essential, as you act as a liaison to ensure customers receive timely and accurate solutions.

What is the difference between Assistant Shopify Customer Service vs Shopify Customer Support Specialist?

AspectAssistant Shopify Customer ServiceShopify Customer Support Specialist
CredentialsHigh school diploma or equivalent; basic familiarity with ShopifySimilar; often requires experience with Shopify platforms
Work EnvironmentOnline, remote customer service teamsOnline, remote support teams, sometimes in call centers
Industry UsageRetail, e-commerce stores using ShopifySame; e-commerce businesses on Shopify platform
Search & Comparison IntentYes; often compared for entry-level support rolesYes; more specialized support roles in Shopify

Both roles involve assisting Shopify store customers, but the Assistant Shopify Customer Service typically handles basic inquiries and support tasks, while the Shopify Customer Support Specialist may handle more complex issues and technical support. The roles are similar in credentials and work environment, often overlapping in e-commerce settings.

What are the key skills and qualifications needed to thrive as an Assistant Shopify Customer Service representative, and why are they important?

To thrive as an Assistant Shopify Customer Service representative, you need a strong understanding of e-commerce processes, Shopify platform experience, and customer support expertise, often backed by prior service roles or relevant training. Familiarity with customer relationship management (CRM) systems, helpdesk tools like Zendesk, and basic troubleshooting of Shopify apps is typically required. Strong communication, patience, problem-solving, and a customer-first attitude are essential soft skills for this position. These abilities ensure timely and effective resolution of customer issues, contributing to customer satisfaction and business success.

What are Assistant Shopify Customer Service representatives?

Assistant Shopify Customer Service representatives are professionals who support customers using Shopify, an e-commerce platform. They assist customers with account setup, troubleshooting, order management, payment issues, and general inquiries via email, chat, or phone. Their goal is to ensure a positive customer experience and help merchants resolve any problems quickly. They may also provide guidance on Shopify features and best practices. Good communication skills and familiarity with the Shopify platform are essential for this role.
More about Assistant Shopify Customer Service jobs
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Assistant Shopify Customer Service jobs near you
Shopify Architect/Lead Developer

Shopify Architect/Lead Developer

Genpact

Boston, MA

Full-time

Retirement, PTO

Posted 25 days ago

Genpact rating

6.8

Company rating: 6.8 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

130th of 203 rated it services

Job description

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.
 
This posting is for a position within the Experience unit at Genpact.  Experience is Genpact’s capability for designing and improving the platforms, interactions and journeys employees and customers use every day. With deep expertise across leading platforms like Adobe, Microsoft, Sitecore, and Optimizely, we unite strategy, human-centered design, engineering and AI inside core enterprise systems so experiences don’t just look better, they perform better, drive adoption and turn advanced technology into measurable business outcomes at scale.
 
 
Our Commitment to You
No matter who you are, where you come from, who you love, what you believe, or what you get excited about, we bring people together to make phenomenal work. That's what makes us Genpact!
 
We are seeking an experienced Shopify Architect/Lead Developer with deep expertise in Shopify Hydrogen to lead the development of modern, high-performance, headless commerce experiences. This role blends hands-on development with technical leadership, architecture decisions, and cross-functional collaboration.
You will own the Shopify frontend architecture, guide best practices, mentor developers, and partner closely with product, design, and backend teams to deliver scalable, conversion-focused storefronts. You will work directly with client stakeholders.
This role will be working very closely with our offshore team in India. We are focusing on candidates that reside in EST and possibly CST time zones. If you are not in these time zones, you will be required to work EST hours.
 
What You’ll Do and The Impact You’ll Make:

  • Technical Leadership 
    • Lead the architecture and implementation of Shopify Hydrogen storefronts
    • Define frontend standards, patterns, and best practices for headless Shopify
    • Make architectural decisions around performance, scalability, and maintainability
    • Review code and mentor developers through PRs, pairing, and technical guidance
    • Lead sprint planning and execution: scope work, estimate effort, and ensure on-time delivery
  • Development 
    • Build and maintain Hydrogen storefronts using React, TypeScript, and Vite
    • Implement Shopify Storefront API and Admin API integrations
    • Implement Shopify Storefront API integrations in Hydrogen and partner with backend/middleware services that integrate with the Shopify Admin API and webhooks
    • Design, build, and deploy custom Shopify Functions (discounts, cart/checkout validations, delivery customization), including local testing and rollout strategies
    • Develop custom components, routes, and server-side logic
    • Optimize storefront performance (LCP, CLS, TTFB, caching, streaming SSR)
    • Integrate third-party services (CMS, search, analytics, personalization, payments)
  • Collaboration 
    • Partner with UX/UI designers to translate designs into performant UI
    • Work with backend, marketing, and product teams on roadmap planning
    • Provide technical input during discovery and estimation phases
    • Support releases, QA, and production troubleshooting
 
What We'd Love to See
  • Shopify & Headless Experience 
    • 5+ years of professional frontend or full-stack development experience
    • 2+ years of Shopify development experience
    • Hands-on experience with Shopify Hydrogen in production
    • Strong understanding of headless commerce architectures
    • Experience with Shopify Storefront API, metafields, and custom data models, plus secure Admin API + webhook integrations via backend/middleware services
 
  • Frontend & Platform Skills 
      • Expert knowledge of React and TypeScript
      • Strong experience with SSR, streaming, and modern web performance
      • Familiarity with Oxygen runtime and edge deployment concepts
      • Solid understanding of GraphQL
      • Experience with modern tooling (Vite, ESLint, Prettier, CI/CD)
 
  • Leadership & Communication 
        • Experience leading or mentoring other developers
        • Ability to clearly explain technical concepts to non-technical stakeholders
        • Strong ownership mindset and attention to detail
 
Cool extras we’d like to see
      • Experience migrating Liquid themes to Hydrogen
      • Knowledge of Shopify Plus features and workflows
      • Experience with CMS integrations (Sanity, Contentful, Builder.io, etc.)
      • Familiarity with analytics and experimentation tools
      • Prior eCommerce performance optimization at scale
    What Success Looks Like
    • A fast, stable, and maintainable Hydrogen storefront in production
    • Clear architectural direction and coding standards adopted by the team
    • Improved performance metrics and conversion rates
    • Developers supported and upskilled through strong technical leadership
     
    Why Genpact? 
    • Flexible PTO – If you need a day off or an extended vacation, take the time!
    • Hybrid work environment: Casual and open office or Remote…You choose!
    • Great insurance coverage (Multiple Options) and flexible spending accounts
    • 401K with Company Matching
    • Monthly Work from Home Stipend
    • Continuous Training, Certifications, and Learning Opportunities
    The approximate annual base compensation range for this position is $100,000 to $165,000. The actual offer, reflecting the total compensation package plus benefits, will be determined by several factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.
     
     
    EEO Statement  
    Genpact, is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation

    What Genpact employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

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    About Genpact

    Sourced by ZipRecruiter

    Genpact is a global Professional Services firm delivering the outcomes that transform our Clients' Businesses and shape their future. We're guided by our real world experience Redesigning and Running thousands of processes for hundreds of Global Companies. Our Clients including many in the Global Fortune 500 partner with us for our unique ability to combine deep industry and functional expertise, Leading talent, and Proven Methodologies to drive Collaborative Innovation that turns insights into action and delivers outcomes at scale. We create lasting competitive advantages for our Clients and their Customers, running digitally enabled operations and applying our Data Tech AI services to design, Build, and Transform their businesses. And we do it all with purpose. From New York to New Delhi and more than 30 countries in between, our 115,000+ team is passionate in its relentless pursuit of a world that works better for people.

    Industry

    It services

    Company size

    10,000+ Employees

    Headquarters location

    New York, NY, US

    Year founded

    1997

    Social media

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