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Volunteer Shopify Customer Service Jobs (NOW HIRING)

Karen Kane

Customer Service Representative

Los Angeles, CA · On-site

$17.25 - $23.50/hr

Experience working with Gorgias, AirCall, Shopify and/or similar Ecommerce platforms systems ... Voluntary free annual biometric health test * Early access to company sample sales * Company ...

SOKOI

CUSTOMER SERVICE / FULFILLMENT

Los Angeles, CA · On-site

$21 - $23/hr

Customer service & Fulfillment associate * Classification: Non-Exempt * Compensation : $21-23 per ... SHOPIFY STORE Develop strategies for accurate tracking of products. Help manage Shopify backend ...

Worky

SHOPIFY WEB DEVELOPER

Longmont, CO · On-site

$100 - $125/hr

Inform management of any issues impacting the department or internal customer use of system or ... Stay apprised of innovations in products and services to increase productivity. SUPERVISORY DUTIES ...

Leanin' Tree Inc.

SHOPIFY WEB DEVELOPER

Longmont, CO · On-site

$100 - $125/hr

Inform management of any issues impacting the department or internal customer use of system or ... Stay apprised of innovations in products and services to increase productivity. SUPERVISORY DUTIES ...

Formlabs

Senior Shopify Engineer

Somerville, MA · On-site

$133K - $176K/yr

... CRM, and Marketing. The role involves building new features, facilitating integrations, and ... self-service capabilities. • Collaborate and drive enterprise integrations between Shopify ...

Step2

Customer Service Representative

Streetsboro, OH · On-site

$15 - $20.25/hr

Customer Service Representative The Step2 Company is the largest American manufacturer of preschool ... Enters orders via Shopify * Researches open orders to determine why an order hasn't shipped, etc.

20four7VA

Customer Service Virtual Assistant

Fluency in Shopify and Gorgias is an absolute must for this role. Candidates who do not have ... Follow established customer service procedures, policies, and response guidelines. * Ensure all ...

Formlabs

Senior Shopify Engineer

Somerville, MA · On-site

$133K - $176K/yr

They are seeking a Senior Shopify Engineer to design, enhance, and maintain applications across eCommerce, CRM, Marketing, and Sales/Service, ensuring performance and scalability while collaborating ...

Formlabs

Senior Shopify Engineer

Somerville, MA · On-site

$133K - $176K/yr

They are seeking a Senior Shopify Engineer to design, enhance, and maintain applications in their digital landscape, focusing on eCommerce, CRM, Marketing, and Sales/Service. Responsibilities : • ...

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All JobsVolunteer Shopify Customer Service Jobs

Volunteer Shopify Customer Service information

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$9

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$26

How much do volunteer shopify customer service jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for volunteer shopify customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Volunteer Shopify Customer Service representative?

Volunteer Shopify Customer Service representatives are individuals who support Shopify store owners by assisting customers with their questions and concerns, without receiving monetary compensation. Their responsibilities often include answering customer emails, resolving issues, tracking orders, and providing information about products or store policies. This role helps store owners manage customer relations efficiently and provides valuable experience for volunteers interested in e-commerce or customer service. Volunteers need good communication skills and a basic understanding of how Shopify works. Many volunteers also learn new digital and interpersonal skills while helping small businesses grow.

How does a Volunteer Shopify Customer Service representative typically collaborate with other team members to resolve customer inquiries?

As a Volunteer Shopify Customer Service representative, you’ll often work closely with both fellow volunteers and paid staff to address customer questions and issues. This collaboration may involve using shared communication tools, such as team chat platforms or ticketing systems, to escalate technical concerns or seek advice from more experienced team members. Regular meetings or check-ins are common to discuss recurring issues, align on best practices, and ensure a consistent customer experience. Building strong communication skills and being proactive in seeking support from the team are key to success in this collaborative environment.

What are the key skills and qualifications needed to thrive as a Volunteer Shopify Customer Service representative, and why are they important?

To excel as a Volunteer Shopify Customer Service representative, strong communication skills, basic e-commerce knowledge, and familiarity with the Shopify platform are essential, though formal qualifications may not be required. Experience with customer support tools like Zendesk or Shopify's built-in ticketing system is beneficial. Patience, empathy, and problem-solving abilities help in addressing customer concerns effectively and maintaining positive interactions. These skills ensure customer satisfaction, efficient issue resolution, and contribute to the overall reputation and success of the online store.

What is the difference between Volunteer Shopify Customer Service vs Shopify Customer Support Representative?

AspectVolunteer Shopify Customer ServiceShopify Customer Support Representative
CredentialsNone required, volunteer basisTypically requires customer service experience or related certifications
Work EnvironmentRemote or flexible, often non-paidPaid position, usually remote or in-office
Employer & Industry UsageNonprofits, small businesses, or startups using ShopifyRetail, e-commerce companies using Shopify platform
Search & Comparison IntentVolunteering opportunities, non-paid rolesPaid customer support roles in e-commerce

Volunteer Shopify Customer Service involves providing support on a voluntary basis, often for nonprofits or small businesses, with minimal or no formal credentials. Shopify Customer Support Representatives are paid roles requiring customer service experience, focusing on assisting customers with orders, returns, and technical issues within the Shopify platform. Both roles involve remote work and serve Shopify users, but differ mainly in compensation and credential requirements.

More about Volunteer Shopify Customer Service jobs

What cities are hiring for Volunteer Shopify Customer Service jobs?

Cities with the most Volunteer Shopify Customer Service job openings:

What are the most commonly searched types of Shopify Customer Service jobs?

The most popular types of Shopify Customer Service jobs are:

What states have the most Volunteer Shopify Customer Service jobs?

States with the most job openings for Volunteer Shopify Customer Service jobs include:

What job categories do people searching Volunteer Shopify Customer Service jobs look for?

The top searched job categories for Volunteer Shopify Customer Service jobs are:

Volunteer Shopify Customer Service jobs near you
Infographic showing various Volunteer Shopify Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Karen Kane

Los Angeles, CA • On-site

$17.25 - $23.50/hr

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 10 days ago

Key responsibilities

  • Respond, answer, and resolve customer inquiries and concerns via phone, email, and live chat.

  • Assist customers with placing, tracking, and returning orders, and help prepare incoming ecommerce merchandise for shipment.

  • Communicate product details and current promotions to customers and internal teams to improve online product descriptions and customer experience.

Job description

We’re looking for an Ecommerce Customer Service Representative to join our team by assisting customers placing online orders through inbound calls, outbound calls, and email correspondence. Do you have excellent communications skills and problem-solving skills? This may be the perfect job for you! This is an on-site position based in Los Angeles, CA. The ideal candidate for this job is engaging, client-centric, focused on finding solutions, and committed to providing A+ customer service.


About the Role - Job Responsibilities Include:

  • Respond, answer, and resolve any customer inquiries and concerns
  • Help customers place orders over the phone; increase revenue through cross-selling and up-selling merchandise
  • Communicate with customers who are experiencing various issues through emails, phone calls, and live chat
  • Develop and maintain a strong knowledge of our clothing and other products, as well as our current promotions
  • Help receive and prepare incoming ecommerce merchandise so that it is shipment-ready for our customers
  • Provide product detail to our Ecommerce team to help improve online product descriptions
  • Communicate clearly with all departments in writing and/or verbally regarding defective and unacceptable merchandise
  • Offer suggestions as needed to improve team processes or efficiencies
  • Respond promptly and accurately to customer inquiries and requests
  • Assist customers with placing, tracking, and returning orders
  • Work with Ecommerce team on related initiatives and activities as needed


Qualifications - Candidate Requirements:

  • High school diploma / GED
  • Experience working with Gorgias, AirCall, Shopify and/or similar Ecommerce platforms systems preferred
  • Ability to read, write, and speak in both English and Spanish (bilingual)
  • Self-motivated with the ability to question and learn new tasks quickly
  • Ability to empathize with and prioritize customer needs
  • Ability to determine customer needs and provide appropriate solutions
  • Highly motivated, energetic and upbeat personality
  • Microsoft Office Knowledge – Outlook, Excel, and Word
  • Ability to work independently and with a team


Pay range and compensation package - Benefits:

  • 401k plan with partial company match
  • Comprehensive healthcare, dental, and vision plan
  • Clothing discount
  • Voluntary life insurance, as well as short-term and long-term disability policies
  • Voluntary free annual biometric health test
  • Early access to company sample sales
  • Company-sponsored Wellness program
  • Access to free monthly health & mindfulness webinars
  • Seasonal monetary awards for participation in company Fitness Challenges
  • Partial healthcare-subsidized fitness membership to 10,000 gym locations across the country
  • Company-subsidized discounts to theme parks & local attractions, including Disneyland, Knotts Berry Farm, Universal Studios, Legoland, Six Flags, Sea World, and Southern California sports teams; discounts to brands including Vitamix, Sonos, and others


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