Volunteer Shopify Customer Service Jobs (NOW HIRING)

About the Role
Saddlers Row is looking for a detail-oriented, horse-loving team member with strong equestrian knowledge and experience working with Shopify and website management under the guidance of our eCommerce manager. This position is primarily focused on supporting and growing our online presence while ensuring our website delivers an exceptional experience for our customers.

We’re looking for someone who understands the equestrian lifestyle and is confident with tack, apparel, rider needs, and horse care products. The ideal candidate is comfortable managing website content, organizing products, and keeping online information accurate and up to date. While the primary focus is website and Shopify support, this role will also support customers and be part of our in-store team.

Schedule Requirements

• Availability to work at least one weekend day is required
• The required weekend day will be spent on the sales floor supporting customers and assisting the team

Responsibilities

Website & Shopify Management

• Manage and maintain website content with a strong emphasis on Shopify
• Add, edit, and organize products, collections, descriptions, pricing, images, and product details
• Maintain website accuracy and ensure a seamless online shopping experience
• Assist with product launches, inventory updates, and website merchandising
• Upload and organize new products while ensuring information is accurate and customer-friendly
• Work with vendors to gather product information, pricing, images, and product assets
• Help identify and introduce new products and brands that align with our equestrian customer base
• Stay informed on equestrian trends and products to help keep offerings current and relevant

Sales & Customer Support

• Support customers in-store and provide a welcoming shopping experience
• Share strong product knowledge in tack, apparel, and rider essentials
• Assist customers with finding products that meet their needs
• Build genuine relationships with customers and contribute to a positive customer experience
• Share new product knowledge and updates with team members

Qualifications

• Strong equestrian knowledge with confidence in tack, apparel, horse care, and rider needs
• Shopify experience strongly preferred
• Website, eCommerce, or product management experience preferred
• Strong attention to detail and organizational skills
• Excellent communication and customer service abilities
• Comfortable learning new systems and managing multiple projects
• Team-oriented with a positive, proactive attitude
• Reliable, adaptable, and comfortable taking initiative

What We Offer

• Competitive pay and benefits
• Paid vacation and sick time
• Generous employee discounts on equestrian brands
• Flexible scheduling with a required weekend day
• Opportunity to work with a passionate, horse-focused team

Saddlers Row is a premier equestrian goods and services destination serving riders across the Midwest and beyond. We offer a true one-stop shopping experience for equestrians, with saddle and tack repair, blanket washing, consignment, engraving, and much more.

Our customers range from first-time riders to international-level equestrians, and we proudly serve the Hunter/Jumper, Dressage, Eventing, and Western communities.

We are one of the largest tack shops in the United States and continue to grow both in-store and online. Our online and social media presence is rapidly expanding as we continue to modernize and grow our business.

If you love horses, enjoy working with people who share your passion, and appreciate a workplace with enthusiasm, energy, and a good sense of humor, we would love to hear from you.

Bring your knowledge, personality, work ethic, and passion for the equestrian industry to Saddlers Row.

Please send your resume along with a cover letter explaining why you would be a great fit for the position. We look forward to hearing from you!