Assistant House Manager Jobs (NOW HIRING)

About Ronald McDonald House Charities® of Central Florida

Ronald McDonald House Charities® of Central Florida provides essential services that remove barriers, strengthen families, and promote healing when children need healthcare. There are three Ronald McDonald Houses in Orlando – one on the campus of AdventHealth for Children, one on the campus of Orlando Health Arnold Palmer Hospital for Children and Winnie Palmer Hospital for Women & Babies, and one on the campus of Nemours Children’s Health.

Job Description

Job Title: Assistant House Manager

Department: Operations

Reports To: House Manager

FLSA Status: Non-Exempt

This job description in no way states or implies that these are the only duties to be performed by the Team Member occupying this position. Team Members may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Certain job functions described herein may be subject to possible modification following applicable state and federal laws.

Summary

The primary responsibility of the Assistant House Manager is to help oversee the general operation, family services, and programs of the Ronald McDonald House. The Assistant House Manager is directly involved in delivering our mission and program goal of offering comfort and care to every person who walks through the doors of our Houses, including guest families, volunteers, and donors. The Assistant House Manager supports the mission, goals, and objectives of Ronald McDonald House Charities of Central Florida, Inc., as set forth by the Board of Directors.

Essential Job Functions

Family Services

• Provide exceptional customer service and hospitality to all guest families, volunteers, donors and visitors
• Serve as a primary contact for guest families from time of application to the completion of stay.
• Ensure every family is treated with kindness, compassion, and equality
• Identify, recruit, and engage families to participate in sharing their RMHCCF story through photoshoots, Keeping Families Close Tours, and community speaking engagements

Operations

• Provide a comfortable, stable, and clean environment in the House
• Ensure all preventative maintenance for the facility is performed in a timely manner
• Manage vendor relationships professionally to coordinate and retain highest quality service providers
• Provide detailed record keeping and regular reporting to supervisor of all communication with guest families, volunteers and groups, facility maintenance, policies and safety/emergency incidents
• Serve as a liaison to referring partners, ensuring they are up to date with procedures, have sufficient materials and are encouraged to refer qualified families
• Share responsibility with the Operations Team to ensure facility is fully staffed 24/7/365

Volunteer and Program Management

• Support organization’s In-House Volunteer opportunity through collaboration with Volunteer Engagement Manager to lead recruitment, training, scheduling, and retention of volunteers
• Assist with conducting the Meet and Greet general orientation for volunteers
• Assist with the Keeping Families Close Tour experience through House preparation and hosting tour guests
• Establish a rapport with volunteers including but not limited to In-House, Pet Therapy, Share-A-Meal, and group volunteers. Maintaining contact via phone calls, e-mail, and mail to retain and nurture volunteer commitments

Ancillary Job Functions

• Attend and engage monthly with quarterly roundtable, House Team, Operations, and All-Teams Meetings
• Support organization’s Development Team by cultivating relationships and sharing partnership opportunities with families, volunteers, donors and visitors

Education and Experience or equivalent combination of education, training, and experience will be considered.

• Bachelor’s degree or an equivalent of at least two years of non-profit management, hospitality management, or customer service related experience
• Experience with database programs ex. VolunteerHub, Family Registry; Proficient in Microsoft 365 products, virtual technology, file storage and management
• Experience with creating a world-class hospitality based atmosphere for families, volunteers, and the community

Knowledge, Skills, and Abilities may be representative, but not all-inclusive of those commonly associated with this position.

• Exemplary professionalism and diplomacy
• A flexible, adaptable leader with a proven track record in collaborating with staff and volunteer teams
• Ability to work independently and also serve as a team player who can engage with others of varying backgrounds, ages, and experiences within and outside RMHCCF
• Maintains a professional manner and good judgment when interacting with the Board of Directors, volunteers, staff, and the community
• Possesses strong organizational skills, attention to detail, time-management, and excellent verbal and written communication skills
• Ability to thrive in a creative, inventive, fast-paced environment, with people who are passionate about their work and mission
• Represent the Charity in a professional and authentic manner
• Flexibility to work evenings and weekends as needed
• Valid Florida driver’s license and operable vehicle

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

• Exposed to moderate to loud noise levels
• Frequent interruptions, ability to multitask key
• Regular and predictable attendance is required
• Regular on-site presence is expected, with consideration for remote work made upon request, and granted only after discussion and assessment of organizational impact
• While performing the duties of this job, must be available to work irregular hours, shifts, weekends, holidays
• Ability to travel throughout Florida is required

Physical Abilities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Reasonable accommodations will be made for individuals and disabilities.

0% - 24%

25% - 49%

50% - 74%

75% - 100%

Sitting: Will remain in a seated position.

X

Dexterity: Will perform repetitive tasks including keyboarding, handwriting, and equipment operation.

X

Standing/Walking: Will move about from one area of the workplace to another.

X

Climbing/Stooping/Reaching: Will bend, twist, squat, stoop, kneel, crouch, and reach at or above shoulder level.

X

Lifting: Will to lift and carry objects up to 25 lbs.

X

Pulling/Pushing: Will transport loads of up to 40 lbs.

X

Work Environment: Will work in an office environment, not substantially exposed to adverse conditions.

X

Equal Employment Opportunity

RMHCCF is an Equal Opportunity Employer. Employment opportunities at RMHCCF are based upon one’s qualifications and capabilities to perform the essential functions of a particular job, with or without reasonable accommodation. The organization will provide reasonable accommodations as necessary and where required by law so long as the accommodation does not pose an undue hardship on the business. RMHCCF prohibits harassment and discrimination based on race, color, religion, sex, including sexual orientation or gender identity, pregnancy, childbirth or related medical conditions, national origin, age, military or veteran status, marital status, disability, genetic information, or any other characteristic protected by law.

This Equal Employment Opportunity policy governs all aspects of employment, including, but not limited to, recruitment, hiring, selection, job assignment, promotions, transfers, compensation, discipline, termination, layoff, access to benefits and training, and all other conditions and privileges of employment.