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Assistant Customer Service Manager Jobs (NOW HIRING)

Exos

Customer Service Manager

Minneapolis, MN · On-site

$20 - $26/hr

Collaborate with the Assistant General Manager to help create culture of service * Take lead role in delivering ongoing customer service trainings for staff * Be the first wave of membership save ...

pregis

Customer Service Manager

Visalia, CA · On-site

Customer Service Manager Classification: Salaried-Exempt Reports To: Director of Customer Service Department: Customer Service Summary of Job The Visalia Customer Service Manager will plan, co ...

SPS Consulting LLC

MD · On-site

$19.50 - $26.25/hr

Manage incoming phone calls, direct inquiries, and provide helpful information to the public and ... Customer service expertise with the ability to create positive experiences for clients, visitors ...

ABRA

Customer Service Manager

Minot, ND · On-site

$60 - $80/hr

The Customer Service Manager contributes directly to customer satisfaction, repair capture, and overall center performance while upholding Buller Automotive's mission, values, and commitment to ...

Uncle Gs Management Corp.

NY · On-site

$60 - $90/hr

As we build on this momentum, we are seeking a dynamic and experienced Customer Service Manager to join our team immediately. This pivotal role offers the opportunity to shape the customer experience ...

New

Wendy's

Customer Service Manager

Burley, ID

... Plan. Assist the restaurant management team in maintaining proper coverage via crew member ... customer service standards. * Executing weekly and positional cleaning schedules by assigning ...

Wendy's

Customer Service Manager

Cedar City, UT · On-site

... Plan. Assist the restaurant management team in maintaining proper coverage via crew member ... customer service standards. * Executing weekly and positional cleaning schedules by assigning ...

FNA Group

Customer Service Manager

Mesquite, TX · On-site

The Customer Service Manager is responsible for all post-sale product support functions for FNA. This role manages both outsourced and internal customer service contact centers, in addition to ...

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Assistant Customer Service Manager information

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How much do assistant customer service manager jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for assistant customer service manager in the United States is $22.14, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $25.24 per hour, depending on experience, location, and employer.

What does an assistant customer service manager do?

An Assistant Customer Service Manager supports the Customer Service Manager in overseeing daily operations, ensuring customers receive excellent service, and resolving escalated issues. They help train and supervise customer service representatives, monitor performance, and implement policies to improve customer satisfaction. Additionally, they may handle scheduling, reporting, and assist in developing strategies to enhance service quality. Their role is crucial in maintaining a positive experience for both customers and staff.

What are the key skills and qualifications needed to thrive as an assistant customer service manager, and why are they important?

To thrive as an Assistant Customer Service Manager, you need strong leadership, problem-solving, and customer service skills, often supported by experience in retail or service environments and a relevant associate or bachelor’s degree. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and scheduling platforms is typically required. Outstanding communication, conflict resolution, and team motivation abilities are vital soft skills for this role. These skills are important because they ensure smooth operations, satisfied customers, and effective team performance in a dynamic service setting.

What are some common challenges faced by assistant customer service managers, and how can they be addressed?

Assistant Customer Service Managers often navigate challenges such as balancing team performance goals with individual staff development, handling complex customer escalations, and adapting to rapidly changing policies or procedures. Success in this role frequently depends on strong communication skills, effective delegation, and proactive problem-solving. Building trust with your team and fostering a collaborative environment can help address these challenges, while ongoing training and feedback sessions ensure both staff and customers receive the highest level of service.

What is the difference between Assistant Customer Service Manager vs Customer Service Supervisor?

AspectAssistant Customer Service ManagerCustomer Service Supervisor
CredentialsHigh school diploma or equivalent; some roles prefer associate or bachelor’s degreeHigh school diploma or equivalent; relevant experience often valued
Work EnvironmentOffice setting, overseeing customer service teams, involved in strategic planningCall centers or retail environments, supervising daily customer service operations
Employer UsageUsed in companies with structured customer service departments, often in larger organizationsCommon in retail, hospitality, and call centers for team oversight
Comparison FocusSupports Customer Service Manager, involved in policy implementation and team supportManages daily customer interactions, ensures team performance

The Assistant Customer Service Manager typically has a broader role involving strategic support and team coordination, while the Customer Service Supervisor focuses on daily team supervision and direct customer interactions. Both roles require customer service experience, but the assistant manager often participates in higher-level planning and policy development.

What does an assistant manager customer service do?

An assistant manager customer service oversees daily customer interactions, supports staff, resolves escalated issues, and ensures service standards are met. They often handle scheduling, training, and performance monitoring, using tools like customer management software to improve service quality.
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Assistant Customer Service Manager jobs near you
Infographic showing various Assistant Customer Service Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $46,059 per year, or $22.1 per hour.

Customer Service Manager

Jaeckle Distributors

Madison, WI • On-site

Full-time

PTO

Re-posted 2 days ago

Job description

Description:

NOW is the right time to join our team as our Customer Service Manager!!!


Do you want to apply your leadership skills, your customer service expertise and learn about new products in a company where our customer service department is already recognized by its outstanding performance? Do you want to lead a small team where your contribution really matters? Do you want to help our customers succeed by the important role you play?


Jaeckle Distributors has a great opportunity for an experienced, team-oriented Customer Service Manager. This position is based at our headquarters in Madison, WI. With more than 100 employees, we partner with businesses across 11 states to meet their flooring and surfacing product needs.


Jaeckle Distributors is a third-generation, family-owned business founded in 1958. We live our Core Values every day to build an organization our customers rely on and respect.


The Customer Service Manager will work closely with our Field Sales, Operations, Purchasing, and Product Management teams and will act as a point of contact and escalation to resolve complex customer issues, proactively identify opportunities for service improvements, recommend and implement process enhancements. The Customer Service Manager will also monitor and coordinate department staffing levels, incoming call queues, review call recordings to coach team members and work directly with customers to ensure any issues are resolved professionally and effectively. This person will also provide “hands on” help when needed taking inbound customer calls, assisting with placing orders and checking stock. 


Teamwork, great communication and a focus on the customer are essential for success in this role. Our Customer Service Team is friendly and takes great pride in their contribution to the Jaeckle customer experience. You would be joining and leading a team of experienced people ready and willing to help you succeed! 

Requirements:

If you can answer the following questions with an enthusiastic “yes!” then we want to talk to you!

  • Do you have excellent communication and interpersonal skills with the ability to build rapport and maintain positive relationships with internal and external customers?
  • Do you have a passion to help people?
  • Would you like to work for a company who believes in doing its absolute best for the customer?
  • Would you like to work Monday through Friday and have your weekends off?
  • Would you like an aggressive PTO plan that supports your time off with family and friends?
  • Do you have a positive “how can I help” attitude?
  • Do you have at least five years of customer service management experience? 
  • Do you have experience in a call center environment managing a call queue? 
  • Are you ready to learn new systems and processes to build and expand your expertise?
  • Do you have an interest in learning about new products? 
  • Do you take pride in your work ethic and attention to detail?