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Assistant Customer Service Manager Jobs (NOW HIRING)

DHL

Customer Service Manager

Roanoke, TX · On-site

$70K - $98K/yr

The Customer Service Manager role has a national salary range of $70,000 - $98,000. For roles ... assist with individual goals as necessary, to align with company, site and customer objectives • ...

Vestis

Customer Service Manager

Minneapolis, MN · On-site

$70K - $75K/yr

... * Assist in the new account installations as directed by Service Manager and/or General Manager ... Visit all required customers each quarter to review growth and service opportunities * Ensure RSRs ...

ARM Enterprises

Customer Service Manager

La Mirada, CA · On-site

$20 - $25/hr

A well-established product company in La Mirada, California, is seeking a skilled and dedicated Customer Service Manager to join their team. The ideal candidate will excel at resolving customer ...

FNA Group

Customer Service Manager

Mesquite, TX

The Customer Service Manager is responsible for all post-sale product support functions for FNA. This role manages both outsourced and internal customer service contact centers, in addition to ...

Wendy's

Customer Service Manager

Draper, UT

... Plan. Assist the restaurant management team in maintaining proper coverage via crew member ... customer service standards. * Executing weekly and positional cleaning schedules by assigning ...

Adecco

Customer Service Manager

Ayer, MA · Hybrid

$21 - $27/hr

... • Assist with resolving customer concerns and ensuring customer satisfaction • Support ... in customer service, account management, customer success, inside sales, or a related role ...

Fresco y Mas

Customer Service Mgr

Hialeah, FL

Customer Service Manager Job Purpose Job Summary Creates an outstanding customer experience while ... assist, provide efficient service and thank customers in a prompt, courteous, friendly, and ...

Alstom

Customer Service Manager

Jamaica, NY

... safety, operations, and customer service), assist in team conflict resolution and employee ... Experience or understanding of customer service management within the transportation industry,

Webforge

Customer Service Manager

Omaha, NE

The Customer Service Manager manages a team responsible for quotation, order workflow and customer ... management Assist engineering in managing drawing/calculation requests to ensure timely and ...

Wendy's

Customer Service Manager

Nampa, ID

... Plan. Assist the restaurant management team in maintaining proper coverage via crew member ... customer service standards. * Executing weekly and positional cleaning schedules by assigning ...

Wendy's

Customer Service Manager

Meridian, ID · On-site

... Plan. Assist the restaurant management team in maintaining proper coverage via crew member ... customer service standards. * Executing weekly and positional cleaning schedules by assigning ...

Wendy's

Customer Service Manager

Mountain Home, ID

... Plan. Assist the restaurant management team in maintaining proper coverage via crew member ... customer service standards. * Executing weekly and positional cleaning schedules by assigning ...

Wendy's

Customer Service Manager

Meridian, ID · On-site

... Plan. Assist the restaurant management team in maintaining proper coverage via crew member ... customer service standards. * Executing weekly and positional cleaning schedules by assigning ...

Wendy's

Customer Service Manager

Nampa, ID · On-site

... Plan. Assist the restaurant management team in maintaining proper coverage via crew member ... customer service standards. * Executing weekly and positional cleaning schedules by assigning ...

Wendy's

Customer Service Manager

Sioux Falls, SD · On-site

... Plan. Assist the restaurant management team in maintaining proper coverage via crew member ... customer service standards. * Executing weekly and positional cleaning schedules by assigning ...

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Assistant Customer Service Manager information

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How much do assistant customer service manager jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for assistant customer service manager in the United States is $22.14, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $25.24 per hour, depending on experience, location, and employer.

What is the difference between Assistant Customer Service Manager vs Customer Service Supervisor?

AspectAssistant Customer Service ManagerCustomer Service Supervisor
CredentialsHigh school diploma or equivalent; some roles prefer associate or bachelor’s degreeHigh school diploma or equivalent; relevant experience often valued
Work EnvironmentOffice setting, overseeing customer service teams, involved in strategic planningCall centers or retail environments, supervising daily customer service operations
Employer UsageUsed in companies with structured customer service departments, often in larger organizationsCommon in retail, hospitality, and call centers for team oversight
Comparison FocusSupports Customer Service Manager, involved in policy implementation and team supportManages daily customer interactions, ensures team performance

The Assistant Customer Service Manager typically has a broader role involving strategic support and team coordination, while the Customer Service Supervisor focuses on daily team supervision and direct customer interactions. Both roles require customer service experience, but the assistant manager often participates in higher-level planning and policy development.

What does an Assistant Customer Service Manager do?

An Assistant Customer Service Manager supports the Customer Service Manager in overseeing daily operations, ensuring customers receive excellent service, and resolving escalated issues. They help train and supervise customer service representatives, monitor performance, and implement policies to improve customer satisfaction. Additionally, they may handle scheduling, reporting, and assist in developing strategies to enhance service quality. Their role is crucial in maintaining a positive experience for both customers and staff.

What are the key skills and qualifications needed to thrive as an Assistant Customer Service Manager, and why are they important?

To thrive as an Assistant Customer Service Manager, you need strong leadership, problem-solving, and customer service skills, often supported by experience in retail or service environments and a relevant associate or bachelor’s degree. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and scheduling platforms is typically required. Outstanding communication, conflict resolution, and team motivation abilities are vital soft skills for this role. These skills are important because they ensure smooth operations, satisfied customers, and effective team performance in a dynamic service setting.

How much is the salary of an assistant manager?

The salary of an assistant manager in customer service typically ranges from $40,000 to $60,000 annually, depending on the industry, location, and experience. Some positions may offer additional benefits such as bonuses, health insurance, and opportunities for advancement.

How much is an assistant manager paid?

The average salary for an assistant manager in customer service typically ranges from $35,000 to $55,000 per year, depending on the industry, location, and experience level. Some positions may offer additional benefits such as bonuses, health insurance, and paid time off.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer management tools and strategies.

What are some common challenges faced by Assistant Customer Service Managers, and how can they be addressed?

Assistant Customer Service Managers often navigate challenges such as balancing team performance goals with individual staff development, handling complex customer escalations, and adapting to rapidly changing policies or procedures. Success in this role frequently depends on strong communication skills, effective delegation, and proactive problem-solving. Building trust with your team and fostering a collaborative environment can help address these challenges, while ongoing training and feedback sessions ensure both staff and customers receive the highest level of service.

What does a customer service assistant manager do?

A customer service assistant manager oversees daily customer service operations, supervises staff, handles escalated issues, and ensures customer satisfaction. They often coordinate with other departments, train team members, and use customer management tools to improve service quality.
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Assistant Customer Service Manager jobs near you
Infographic showing various Assistant Customer Service Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $46,059 per year, or $22.1 per hour.

Customer Service Assistant / Customer Service Logistics intern

blackcrows

Los Angeles, CA • On-site

$18.50 - $25.50/hr

Full-time

Re-posted 6 days ago

Job description

blackcrows is an independent ski brand born in Chamonix and embraced by mountain communities around the world. We design skis, outerwear and accessories with a relentless focus on performance, identity and style-objects shaped by a desire to merge beauty and efficiency.
Rooted in ski culture and driven by a spirit of freedom and adventure, blackcrows celebrates the mountains as a creative space. With offices in Chamonix, Paris and Los Angeles, a global distribution and own physical retail stores in key locations, the brand continues to expand its vision of contemporary skiing.
Job Overview
blackcrows is looking for a Customer Service Assistant / Customer Service Logistics Intern to join its Customer Service team based in Los Angeles.
You will be responsible for ensuring the smooth execution of the order-to-cash process as well as customer satisfaction for blackcrows across North America (NA).
This role reports directly to the Finance Director NA and functionally to the Customer Service Manager. You will also work closely with ecommerce, supply chain, and sales teams.
You will be at the heart of our supply chain, and your role will therefore be to ensure customer satisfaction and the proper execution of the Order-to-Cash cycle.
Role and Responsibilities
Position Objectives
  • Serve as the logistics point of contact for ecommerce and FedEx shipments, including delivery monitoring, dispute resolution, and any necessary adjustments in the ERP system (SAP)
  • Generate the documents for Canadian Shipments (commercial invoices)
  • Support the team in managing retail logistics flows and e-commerce
  • Ensure customer satisfaction
  • Act as a key link between customers, warehouses, carriers, and internal teams

Responsibilities
  • Retail order tracking & E-commerce: manage weekly store shipments, monitor deliveries, control lead times, and resolve issues
  • Logistics customer support: respond to inquiries related to deliveries, returns, exchanges, and transport disputes
  • Coordination with warehouses and carriers: monitor flows, optimize processes, and report incidents
  • Update internal tools: ERP (orders, returns and credit notes, master data, etc.)

This list is not exhaustive and may be added to and/or revised during your assignment, depending on our discussions and your interests.
Profile
Education and Experience
Currently pursuing a Bachelor's degree in Supply Chain, Logistics, or a related field (Junior or Senior standing preferred)., you have a strong interest in operations and customer service.
You are detail-oriented, organized, autonomous, and adaptable. You have a curious and creative mindset.
Required Skills
  • Strong communication skills and ability to collaborate across teams
  • Initial experience with ERP systems is a plus, Excel skills is a plus
  • Curiosity and observational skills to identify potential issues, with the ability to raise alerts and suggest solutions
  • Interest in continuous improvement and willingness to help optimize existing processes

Contract Type
  • Part Time (ideally mornings but open to discussion)
  • 6 month - internship
  • Starting in July
  • Based in Los Angeles

What we offer
  • The rare opportunity to be part of a small, passionate team shaping how a globally respected ski brand expresses itself - on snow, in culture, and through the people who embody our spirit.
  • Strong core values that make up our DNA as a company: fairness and caring, team spirit, positive attitude, open-mindedness, ski/outdoor culture

blackcrows is committed to providing a working environment that promotes diversity, inclusion and equal employment opportunity regardless of race, colour, gender, age, creed, religion, national or ethnic origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and expression, or any other legally protected status.
We also believe that fairness and diversity foster creativity and effectiveness, which in turn enhance Black Crows' performance in a sustainable way. We are committed to reflecting the society in which we live and the diversity of our customers.
We are committed to preventing all forms of discrimination and we need our employees to join us in this responsibility.
Locations Los Angeles

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